I visited this Chico's store on January 16, 2026, around 1:30 PM. I give that information because I did not catch the names of the two women working this day, but assume there is record of who was there. I was first approached by a taller woman with blonde hair, who asked what I needed. I told her I had an event that came up and I was looking for a dress. She told me they did not have any dresses in the store. I said I had found a dress online and was hoping that if they didn't have it in store, I would be able to order it, and maybe get it quicker going through the store. She told me she didn't know anything about that, and then sent me over to the other woman at the counter to get assistance. That lady was very busy opening a box of chocolates, setting them out and eating them. Finally, after a period of time, she walked behind the counter and said what is it you want? I told her that I was looking for the specific dress and was hoping I could order it. I asked her how long it would take to be shipped, I told her that I needed it by Wednesday of the following week. She seemed very put out, and annoyed by my request. She took, and ate another piece of chocolate, and with a mouthful she said "yeah, we tell people it's gonna take like 8 to 10 days to have anything delivered ". I was very off putt. The other woman there told me I should go to either Macy's or White House Black market. I did go to both of those stores. I found a dress that I liked but didn't love and purchased it. Then I decided to just sit down in the lounge area of the mall and go on your website. I ordered the dress, and chose next day delivery. It seems I will have the dress delivered by Tuesday of the week I needed it. I have never had a truly negative experience at any of your stores until today. I do hope the dress is delivered in time, and I'm sure it will be lovely. These two women do not know or understand customer service. read more