Location and Safety
My first visit to our capital city and this restaurant was quite eventful. The location, in my opinion, is not ideal for a restaurant business. Walking to the 900 block of Pandora from Chinatown, I did not feel safe. The entire city block is occupied by numerous tents, and the restaurant itself is situated right in front of this area. An injection park of sort was adjacent to it.
Initial Impressions
The restaurant opens at 2 pm, and I was the first customer. Despite this, the grill or deep fryer was not ready, and I was informed of a minimum 25-minute wait. The place is small and dark, with a few tables and chairs. No, I did not venture to check the washroom.
Service and Cleanliness
During my wait, Sysco made two deliveries of frozen goods, which left the floor wet with some water. This was concerning as it made the floor slippery and hazardous.
Order and Packaging
Half an hour later, I was called to the front desk to collect my order. Despite informing the staff that I planned to eat in, both orders were packed in a paper bag, for which I was charged an extra 30 cents. It sounds like they pack every order to-go, likely due to their location, and charge customers for the bags.
Food Quality
On a positive note, the chicken and fries were freshly cooked, piping hot, and tasty as expected. I had asked to upgrade my regular fries to Peri Peri and Masala fries, but they did not have Peri Peri available.
Overall Experience
The overall ambience and experience were uncomfortable and disappointing. The wet and slippery floor caused me to slip when I went to put tips in the jar. In all sincerity and with due respect, unless the management relocates to a more decent and safer area, I will not be returning. read more