I could not remember why I hadn't been to this location in so long. It's been a couple years and now I see why I had so much salt on my order when I got home I couldn't even eat it. Salt, salt, salt, salt, salt. And the mashed potatoes were so chewy Maybe they were old or sat under the lamp too long. I don't know it was terrible. read more

This place really upsets me. I ordered and paid for 2 meals and when I get home my wife's order is missing. No receipt either... We have had this happen twice before so this place must own me $25 or more. I wish this company would train their employees! I only go here once every 6 months. That's how long it takes to get over being upset from their last screwup. read more

So every few months I drive through hoping something has changed. I feel really stupid (again) as, nothing has changed. How this place stays in business, I have no idea. Beyond horrible. It was ~3;30pm (1/14/26) and I suspected, gee I hope everything is, at least hot. As soon as I got on the road, could not wait! Fries, okra, even the chicken strips, worse than heat lamp warm. Tuff and way over salted. But! The role was decent. For almost the same money i could have gone (into) any one of the surrounding places, had a beer and the exact same meal, fresh and hot and all the hot gravy I want (maybe a few dollars extra if i include the ice cold beer)! They just plain have to Not Care. NEVER AGAIN! read more

Ownership must have changed.... It's been going downhill last year to now. The oil changes are being neglected. Food tonight tasted bad.... Like over used oil... yep they are trying to save money by NOT changing the oil. And they cancelled the daily specials as well... avoid this location..... Churches is at the far end of this road in Denison.... read more

Worst service, ordered online for in store pickup. Two 3 piece fish dinners. Drove from Sherman to Denison to pick up order and they hadn't even started cooking my order.Then when I get my order and drive back to Sherman the order is incorrect. I got 2 two piece fish dinners . Tried to call the restaurant no answer. So I had to go back the next day and get the fish I didn't receive. They gave me the two pieces of fish and didn't even offer to give me something for my trouble. read more

worst chicken express I've EVER been to!!!! the boy at the window had the most "idgaf"look on his face. nobody got my order at the speaker but somehow got everybody else's order behind me. just down right HORRIBLE better service at Sherman location read more

they change the menu board raise the prices and cut the service. i ordered the three peice fish dinner only got two peices of fish. didnt see if the guy had his shoes off so he could count to three. he couldnt run the register to save his life. i ordered two extra orders of hush puppies didnt get them instead they were my side dish. i ordered for my side dish corn nuggets and got charged $3 for them. be a long time before i go back. which is sad but when they stopped tender tuesday i slowed down going there. read more

The service was fine. The food however, awful! The chicken was so overcooked we could barely bite into it, the mashed potatoes were sour, the okra was over cooked, almost burnt and super greasy. We have eaten here before and it's been great, this time was terrible! Even the biscuits were bad! read more

The new spicy tenders are fuego, but I'm not sure why they're always smaller in size than the normal tenders. Really friendly customer service. Pro tip: if you're a water drinker, sub your drink for another side at no extra charge! read more

Chicken Express - #1 4 Express Tenders, roll, Mac and cheese, and cole slaw - Fast Food Near Me - Denison, Texas

The Okra was burned. The last two times I went I asked for two sides instead of a drink on the combo meal.. both times I got home and the extra side was left out. Please quality check the orders better before they go to the customer. read more

I was there at 10:30 AM, you would think that the food would be piping hot and fresh! WRONG! It was old, we must have been given the food from last night! Ugh. There was NO SILVERWARE AND NAPKINS. The woman that took my money was more worried about the cook pulling a prank than making sure that the food was eatable, and that we had condiments. I promised my granddaughter chicken and by goodness I got her chicken. I hate Chicken Express, but thought that buying it from another town, would be half way decent. NO! Close the damn restaurants! You guys have horrible food and HORRIBLE service! read more

Stopped by just to pick up some chicken tenders and gravy, noticed they had catfish on the menu? Never seen this in Sherman's chicken express. Decided to give it a try, was I ever surprised! It is great! I must say they do fish right! I will definitely be back to order fish. Oh and I also got the 20 piece tenders to take home for the family! Good job Denison Chicken Express!!!! Please read !!!!!!!!!!!!!!! Terrible customer service, would get 0 if allowed! Ordered via drive by window for the family, got home and they didn't put chicken in bag. Went back over and young lady arguing that chicken was on order, it was the first line on recipe. Another lady said we'll bring it out to your car, she did and said "here ya go" I said is that all you have to say ? She said we are short staffed and mistakes happen, have a good night. Wow! Who is doing customer service training at this place ? read more

I have visited this Chicken express numerous time and every time I come they play like they are out of breast. I've compromised for other pieces or actually made them cook me breast as they offer. Tonight I roll in looking for a 3 piece breast meal and wouldn't you know it......no breast. Only legs and thighs. I think they are penny pinching by either not cooking breast on purpose or trying to pawn other pieces away. The funny thing is I've come by close to closing time and they have tons of breast. Do they get to keep what is cooked and not sold? Are they keeping the good big pieces for themselves at close? I'm not the only person who has noticed this. A chicken place not cooking chicken....or are they hoarding. read more

Usually love chicken express - ordered through the drive through, have been waiting 19 minutes for 2 fish filets and 4 tenders. 3 others had to pull over and wait beside me but they received their food and left before me. Don't get this poor of service at to many places. This location may ruin it for all locations with me in the future. read more

Our chicken strips were a little... stringy. The honey HAD to of been old. That's the only way it could of tasted that bad. The potatoes and gravy were great as usual. Please note* this is a first for me to admit... I ordered sweet tea here. Never have I had it so sweet... it was too much. There is such a thing as too much Chicken Express, slow your roll read more

Chicken Express - #1 - Fast Food Near Me - Denison, Texas

My hubby tried to place his order numerous times at the outside speaker tonight 04-20-2021. It was so noisy inside that they couldn't hear him and he couldn't hear them. It sounded like they were having a party in there! Very unprofessional! He went somewhere else and had wonderful service. I am really disappointed by the employees working there and their manager on duty. For months now we've had problems with our order missing things but this takes the cake! read more

They charge 30% more when you go to pick up your chicken then what it shows only on the menu for the denison store. They blame it on corporate and say they are a franchise and can charge what they want read more

Chicken E is always a thumbs-up in my book. From the very first bite, I fell in love with the chicken strips (the fries are also some of the best ones out there) and their sweet tea ended up fueling many late-night study sessions while I attended TCU. And speaking of, this location is owned & operated by a fellow high school & TCU graduate of mine. It's clean and the staff is friendly and very helpful. Hoping to see this Chicken E flourish in what many would say is a perfect location! read more

Why do I keep coming to this location??!!?? Been in line for 28min--12 since I placed my order. I ordered a 3piece dinner and 6hot wings. Wings take 7min according to what they say. Inline for 12minutes--wings should have been done. Instead I get up to the window and they tell me 3more minutes and I need to pull forward. No one else had to so why did I??? No rhyme or reason and no excuse given. Horrible customer service at this location. Save yourself some frustration and go to either Sherman or Durant. read more

Hit or miss. Dont go 2 hours before closing. They dont have anything ready and are ready to close so they give you a 30 min waiting time. Lunch time is the only time but sometimes they are out of things too. read more

Worst customer service every I asked the manager for a refund because I was waiting 20minutes for my food , and she got upset and tried to give it to me after I said no , and I asked to speak with the general manager but she wasn't there so I called the morning and she sound drunk in disrespectful, and disgusting I will never spend my money nor time on them they employees are so rude. read more

Waited over 40 minutes on our order. We always have liked this place, but we will find another one from now on. The manager did step up and apologize. We had several cars go around us because we pulled up and waited. read more

Never been across the state of Texas and had a bad meal except at the one in Anna. They pre bread their chicken strips instead of making them fresh. This place is always good and never fails. read more

To quote the great Charles Barkley, it was Turible! First off, I had to repeat my order three times for the drive-thru attendant to get it right. I ordered a #1 with fries, roll, fish strip, and hush puppies. My chicken had to have been sitting under the heat lamp for some time because the chicken was luke warm and dry. The fries were old and soggy and I never got a roll. The fish thankfully was hot and fresh. I was greatly disappointed and will never eat at this location again. Two stars for the fish. read more

Ordered tenders with mashed potatoes and fried okra. She didn't tell me it would take 6 mins to get the okra but hey it's good so no problem. As I'm sitting in my car starting to get a little impatient, her she comes. Apologized for taking so long, she accident gave my order to the car behind me so she remade mine fresh. Got home, checked my order and not only was it fresh, hot, exactly what I ordered but they had thrown in a couple extra pieces. And they were BIG pieces. Everything was fresh and delicious!!! And they were large helpings too, they didn't scrimp on anything. Chicken Express has always been one of my favorites but this was the first time to try the one here in Denison and I will defiantly be a regular. Highly recommend this one for service and for the food!! read more