I understand that Chickasaw Electric works really hard to keep us safe when storms hit. This review is about the poorly run office that they have. I have been renting a house in Oakland that I was paying by autopay. Well I call Chickasaw Electric numerous times to see what the process was to move out and getting the utilities cut off. Well, no one ever answered the phone calls. Then on yelp it said that their office was temporarily closed. Are you kidding me, closing the utility office? I then noticed on an autopay bill their 800 number. Well that did it. They reluctantly answer the 800 number but chances are that you get an overflow employee. They answer simple questions! I still wonder why they employ them because everything I asked them, they could not answer because they were overflow. I found out 1. They can't give you your balance. 2. They can't tell you if you are still on autopay 3. For all the questions the answer was always I'm overflow. I asked can you please transfer me to a person that can actually help me. No was the answer. They said oh you can come to the office in Somerville and get help. I said well I have to drive that far well ok. Then they said but you can't come in you have to go through the drive through and then you won't be able to talk to anybody that can help. Oh my gosh, I'm about to lose it. Finally one of the overflows must have told a real worker of our conversation and she called me. Thankfully someone that could touch the computer answered ,reluctantly, some of my questions. I was very appreciative of that. I still don't know about my autopay for my past rental, or if I got it put on my new house. I'm trying to make sure they get paid but I still don't know. I don't get it. read more