My complaint against Chick fil A, South Valdosta FSU (#01216), Valdosta GA (229) 247-2625; Operator Charlie Crews
As a resident of Georgia, I have become familiar with our states' different fast-food chains. As a person that has worked over forty (40) years in Customer Service. I expect to be treated a certain way for soliciting each establishment.
The week of Feb. 17, 2025, I requested, chicken- cheese and egg biscuit combo, with a lemonade, no ice and my senior citizen discount. Since I'm currently working in this area, and wanted a hot breakfast, I assumed this could be my stopping point before going to work. I am aware that we all make mistakes, that's natural. On this week, my order was incorrect twice, which meant that someone else's order was also incorrect. When we make errors and it's brought to our attention, I's up to our customer service standards of practice to correct the error, and make the customer feel that they are truly sorry for the inconvenience, since the customer has to travel back to the location to have the matter of concern corrected.
Now on the first error, I was greeted and made to feel they were remorseful for the matter, however on the second error, I was asked to make another payment. This is where the situation made me feel unappreciated. First, I was given the lemonade and asked to pull up to the red zone. After waiting for some time, a nice young man came to my window and stated they were working on my order, ok. Wait a little longer, and the young person asked me to pay an additional fee, why? So, I need to pay for the error that was made by you company, I don't think so, 1st, because I paid the day before, and did not receive what I requested the day before. Now it's not like I asked for an additional yogurt or something. But Chick fil A, please realize, that I will not be giving this location any more of my revenue. Because I do not like to solicit any establishments that do not value their clientele. I will say the person requesting the money was nice, but the message was the same. And since you (Chick Fil A) and I (unsatisfied customer) know that all businesses need revenue to generate profits, I will not support you. I have attached a copy of my receipt, order #12199472. There is a good experience that came out of the negative experience, I found another chain, Zacadoos, food is great, customer service very nice and the prices are lower. So, thanks for sending me to another landmark in Valdosta.
Respectfully,
Diane Lewis (dilewis03@yahoo.com) read more