I am writing an update to my previous reviews of this location. I often come to this Chick Fil A as my family loves Chick Fil A. We are here at least several times a week. I have to admit, the customer service at this location has improved greatly. New management and workers have been hired and/or transferred into this store and it is noticeable how much better the customer service is. I have to give it up to James, He is consistently provides outstanding customer service and is a true example of what exceptional hospitality should look like. James is always happy, positive, and welcoming, and he has a natural ability to make every customer feel valued and appreciated. His excellent customer service skills, genuine kindness, and willingness to go above and beyond create an experience that truly stands out. No matter how busy things get, James maintains a great attitude and makes sure customers receive the attention and care they deserve. He represents the very best of Chick-fil-A and sets a wonderful example for his coworkers through his professionalism, positivity, and dedication to serving others. James is exactly the kind of team member who makes a lasting impression, and his hard work and commitment absolutely deserve to be recognized. If he is not management yet, he should be. He is making Chick fil A look great as an establishment as as an entity. read more

This was one of the worst fast-food experiences I've had. The food we received looked nothing like what was advertised on the counter. The Ranch Jalapeño Club was very disappointing--the bacon looked like one small strip cut in half to make it appear like two pieces, and there was no jalapeño ranch sauce at all. The fries were cold, the mac and cheese was clumpy instead of creamy, and the whole meal felt rushed, incomplete, and not worth the money. It honestly felt like we were served whatever was left instead of the meal that was promised. I left very disappointed and would not recommend this location unless they improve their food quality and make sure customers actually receive what is advertised. read more

I've reviewed this location before and I am thrilled there's a brand new Chick-fil-A in the community. I'm a fan of the Teriyaki Chicken Sandwich with your choice of bread, white or wheat. One is much sweeter like a Hawaiian bread. There is competition with Chicken Sandwiches but Chick-fil-A is the winner of the title, Original Chicken Sandwich. I would go again they have clean, sweet and flavorful theme park style soda fountains but served behind the counter in this location. The service is Exceptional, a very friendly staff to everyone. read more

No one acknowledged me. Manager during shift does not know how to properly delegate because i saw a worker with a headset on just walking/standing around. To-go order was way past the promised. Hire better people. read more

Horrible manager! They messed up our order which was repeated twice. Kindly asked that it gets fixed without charging us extra $.80. $0.80 for a place that makes billions and the manager fought us for this. This is exactly the time and date we placed are order. So who ever is the manager at the time we will never be back. You can have your $0.80. read more

I have been on a chick fil a kick lately which is very odd for me but I really enjoy their breakfast. They have breakfast until 10:30 so I try and get over there in the morning to make sure I can grab it. I really enjoy their hash brown scramble bowl and I get it was spicy chicken. It comes with a jalapeño salsa that really isn't spicy so I add the Texas Pete hot sauce as well to give it a kick. Overall super good! read more

I had a disappointing experience at Chick-fil-A. An employee named Bella appeared more focused on talking about TikTok than helping customers. I also saw her pick up money from the ground and continue handling food without washing her hands first, which raised concerns about food safety and hygiene. Customer service was not professional, and her attitude came across as rude and dismissive. I understand restaurant work can be busy, but customers deserve respectful service and proper food handling practices. I hope management provides additional training and addresses these concerns read more

Chick-fil-A - her pick up money from the ground and then hand food to me without washing or sanitizing her hands first - Fast Food Near Me - San Diego, California

I love Chick-fil-A! The food is ALWAYS fresh and piping hot. The staff are the best! They are warm, friendly people and I enjoy coming here to get that positive vibe. read more

This is my favorite Chick-fil-A location. Close to home, good service, and hot and fresh food! I've enjoyed both through the drive-through and at the restaurant. I've never had any issues with either. Inside is kept clean and there are lots of available seating. Obviously during peak times the wait might be longer, especially for a takeout order. You can simply order ahead using the app for those instances. My favorite item is the Spicy Deluxe Sandwich. You gotta have it with the waffle fries and Chick-fil-A sauce. I like saving extra sauce packets for any later dipping needs. It goes well with pretty much everything. I'll sometimes get a sweet iced tea too if I'm going all out. The food (and service) is always consistently good. You can't say that about some other fast food chains / locations. My wife and I came here a lot when we first started dating, so that might have some bearing on my review. But in any case, this Chick-fil-A hasn't let us down yet! read more

Chick-fil-A - Two Spicy Deluxe meals - Fast Food Near Me - San Diego, California

I came to the drive through on the left side and watched the right drive through go through 10 cars before I got served. Fastest drive trough my ass.. read more

Very disappointed with my order. The chicken nuggets came very undercooked and soggy, as well as the fries. I had to spit one out because of how nasty it tasted. I do not recommend going to this location. They obviously need to work on cooking their food. Totally unacceptable and could be health concerning. read more

Thank you TRUMP you made Chic Fiil A SUCK. Chick-fil-A's sauce policy has shifted due to supply chain issues, limiting free packets to one per entrée, two per meal, and three per 30-count nugget order. read more

Chick-fil-A - Fast Food Near Me - San Diego, California

It has been a really long since I visited a Chick-fil-A. I remember being hooked on their spicy chicken sandwich, waffle fries, and lemonade when they first opened. I think I might have gone at least once a week back in the days. The quality has since declined drastically! For lunch today, my dad and I ordered some food to go and we were both gravely disappointed. We ordered the following: Spicy chicken sandwich $7.09 5-pc nuggets X2 $7.99 each Medium mac n cheese $5.99 Large waffle fries $3.99 The food was expensive and the portions were small. I was most shocked that the 5 mini pieces of chicken nuggets cost $7.99!!!!! They were good, but not worth the heavy price tag! The Mac n cheese was really dense and too rich. We did not like it at all. Most disappointing were the soggy waffle fries. There was no crispness to these fries, so sad! The spicy chicken sandwich was really small in size. I don't recall the cheap American cheese before?...I didn't care for it. If it's supposed to be cheddar, it sure didn't taste like it! Overall, we were not at all happy with our meal. I can see why Chick-fil-A is no longer America's favorite fast food... read more

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For one,who in their right minds sets up a menu and nothing has prices,number two if you have a menu and you hit on meals then it should give you the price for the meal but instead your dumb menu switches to each category and makes people guess,Now seeing this i can see why the place is packed because online you dont get the right information!! read more

The speaker must be broken they didn't take any of the outer line orders. Didn't seem like they cared either hey not their problem right.

Chil-fil-A has been my go-to spot when I need something quick and filing. Their food taste so fresh and is super high quality for a fast food joint. Not to mention their service is amazing every time I go there. Usually I go through the drive-thru but I recently went inside to eat. They brought us our food and even asked us if we needed anything while we were enjoying our meal. I'm shocked! You would never get this type of customer service at a fast food joint and this is why I love Chik-fil-A! My favorite items to get are: - Chicken sandwich - Fries - Breakfast burrito with sausage - Hash brown bites - Mac N Cheese (best fast food mac n cheese ever) - Cobb Salad - Sunjoy - Chil-fil-A sauce I recommend getting the chik-fil-a app because you can get free rewards every other day! Such as a free coffee, ice cream, chicken sandwich, and more. No other fast food place does this! They are on a different level! read more

Chick-fil-A - Fast Food Near Me - San Diego, California

I absolutely love this Chick-fil-A location. I come here at 6:30 in the morning and the breakfast is outstanding every time. The customer service is always on point . I love their chicken biscuit. It's always fresh and delicious. read more

Chick-fil-A - Chicken and biscuit - Fast Food Near Me - San Diego, California

The woman on the drive-thru speaker forgot 1 of my items... I head back and now both women in the drive thru act like they don't know who I am, there's a different person at the window now and I can hear the other 2 who originally helped us saying they aren't familiar with the order and one even says I probably made it at a different location hence I can't get it for free. (??) They put the wrong name on my order and can't find it even after I provided the name. I am writing this because I am in disbelief how fast we were being treated as scammers looking for a free meal. I'm a hospitality grad and the talking ish behind the window and making us out to look like we were never even customers there was so ick and unprofessional. Could have been handled so much better, like maybe my 4 pc for free for your mistake instead of insisting I was never there?? WTH. read more

Chick-fil-A - My incorrect order receipt for the order they didn't believe I made. - Fast Food Near Me - San Diego, California

This restaurant always has kind workers and they are accommodating to whatever you may need for your meal. It's a nice location because they do have a kids play area which seems to be rarer nowadays. The inside has a lot of seating and there are usually people on their lunch break enjoying a meal. Whenever I am in Mira Mesa, I frequent this location to get my Chick Fil A fix. I love the 8 piece nuggets and the spicy chicken sandwich. You can't really go wrong with Chick Fil A! Download the app and you can stack up rewards to get free meals. The owners are nice and sometimes give out free food through the app. read more

I've eaten at this Chick-fil-A many times now but tonight stood out. I mean obviously Chick-fil-A is bussin but tonight the service and speed of the food coming out was fantastic. Special shoutout to my boy James, he had a great attitude made sure I got the correct food and took time out of his day to ask me how my day was going and wished me a good weekend! Also shoutout to whoever was working on that shift tonight you did great! Would recommend eating here! read more

Worst franchise ever! Doesn't care about waste! So I pull up to drive thru window to pick up my order I asked for kids nuggets and fries. I open the bag and they gave me nuggets and mac and cheese so I proceed to tell the lady at the window that my order is incorrect she takes the whole bag and sets it to what I think is the side. I then wait for a whole other order and check and they only gave me 2 sauces so I ask for 2 more. She then proceeds to tell me they have a 3 sauce minimum so I said fine then 1 more. I then ask what she did ith the other bag and she said she threw it in the trash. I then said so you are limiting me to 1 sauce more but yet throwing perfectly good food in the trash? They could have just taken the mac and cheese and given me the fries they didn't need to throw it all away. There people withlut anything to eat and here they just throw food out like nothing. Super upsetting!! read more

Vibes are terribly off in this place, it does not feel like a proper Chick-fil-A. Place was empty on a Saturday afternoon, should have been an immediate red flag. By far the dirtiest CFA I have ever seen. Every single table was sticky and covered in food waste, the employees did not seem to care at all. Cashier was anemic and service was slow, but the food was fine. read more

Hair nets!!!! Gross me the hell out today. Now I will never eat here again. Bit into a chicken and biscuit lo and behold a long dam hair was on the dam sandwich and got into my mouth. How friggn disgusting. The customer service is always polite however this left a dark stain that I cannot forget. What the heck happened to hair nets? Nasty nasty nasty! Won't be back read more

I order lunch from them all the time. App is super user friendly so makes ordering lunch here fast and easy! Sometimes the delivery runs late but far and few. I just try to remember to order early. I usually get the chicken nuggets or chicken sandwich. Always an order of the waffle fries and a sweet tea. I can't eat the meal without the Chik sauce so if they EVER forget that in my meal it would drop down to zero...okay 1 star! Their sauce is what makes this place stand out. I think I use at least 5 every time. At home we even bought the one at the store to use. The Mira Mesa store is always clean inside. Cleaning crew is always on top of keeping it nice n clean! Good job! read more

Came here on Wednesday night to check out the Halloween event they had and to support chikfila. It was nice of them to throw Halloween event for kids! But I was really annoyed at one of the cashiers. After paying, I asked him can I have sauces? And he replied to me and saying have I been to chikfila before because they bring the sauces to you. It was loud because of event but I think that's what I he said. Anyway Umph yeah I have been to chikfila many many times?!!!! Usually cashiers give you sauce if you ask them during check out... is that so hard? Anyhow... I ordered original sandwich With pickles on the side... but they put pickles in the sandwich.... Chicken strips.... Umph they weren't cooked all the way.... I saw a blood spots and meat was pink.... So they replaced with chicken nuggets.... Chicken nuggets were so salty like the one at 4s ranch location... For grilled chicken salad.... Omg thr chicken smelled funny... yuck... Only good thing today was waffle fries....and sprite.... Yeahh not gonna come back to this location again... read more

This location lacks the skills of what makes a chick-fill-a a chick-fill-a. For starters, they're slow. Inside or outside it is the same thing. They do not offer curbside even though they have the numbers to park (makes no sense) so you have to go in. Last time I was in they had my order sitting on the counter for a good 15 min. Three different people asked what my order was. They said they were just waiting on the drink. Everybody, including manager, was just chatting with each other while people gathered for their order clearly frustrated. Finally, I receive my order and two lemonades: one that has been sitting right next to my order and a freshly poured one. Their lack of communication is insane. They almost never get the order right and their fries are always stale and cold. People are nice here though, thus my two stars. read more

It's early in the am, I was told if I ordered a chicken sandwich it would take 5-7mind food took about 1min till received it. My chicken sandwich was really cold, when I asked them they Hispanic ladies tried to make look stupid by muttering some word in Spanish but little do you know I'm Mexican af. Sent the food back, got my money back and won't ever return to this chik fila ever. read more

Chick-fil-A - Receipt - Fast Food Near Me - San Diego, California

The window guy pronounced my name wrong and marked it down in a racist way. Coming from Asian heritage I was appalled by what he called me. They forgot to give me my kids meal 5 ct. nuggets and still charged me fully for it. Bad experience. read more

I've only eaten here once and that was enough. Expensive and small portions. My chicken order was very greasy. Lesson learned. No thanks.

The kindness and service are second to none! I was celebrating my birthday and had lots of issues with my mobile app. The 2 gentlemen who helped me were patient and helpful. Best Oreo shakes on the planet! The brownie was also delicious. Thanks for making my birthday extra special with your outstanding service! read more

This place is a complete joke, ordered large fries through door dash and this is what I see when I open the bag. Usually don't even bother with making these reviews but whoever completed this order is a fraud. If I had ordered directly with Chic Fil A, I would have ordered a back charge. Will not be returning, if that even matters. read more

Chick-fil-A - Large fries - Fast Food Near Me - San Diego, California

Unfortunately, this place is disgusting. Crumbs and grease on literally every chair. So you can't sit anywhere without collecting disgusting oil crumbs onto your clothes. This place makes the defunct Souplantation at dinner look like an English Tea. This warzone was recorded on a Wednesday night. The cringe and ick is just. Horrific. This dining room is not sanitary. There's also something wrong with the rear door where it sounds like slamming right next to your head every time the door is opened. Which is every 5 minutes. If you like gross environment torture, hang out here. read more

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I'll start by saying the quality of the food is great. But the quality of service has noticeably been declining. I've had issues with my drive thru order 3 times in a row. Ordered a deluxe but they gave me a regular sandwhich. Forgot the sauces the last two times even when asking to confirm at the window and at time of ordering. I'm starting to think there's something wrong with their POS or the tablet that sends the orders to their system. My friends have mentioned similar experiences in passing which prompted me to make this post. Please do better, I really do not prefer to drive to Carmel mountain for chick fil a read more

I don't go here often but we saw the advertisement of the peach drinks on the website and the signs at the drive thru. I was telling my son how the company is known for their customer service "my pleasure" etc. well this was my worst experience. As soon as I placed my order for the peach drinks the person taking my order was quick to cut me off and tell me they don't have them anymore. Very short with me and that just made my blood boil. What happened to customer service?? I told the person who handed my fries cause what we wanted "was no longer available" and I suggested to her if it's no longer available then maybe remove the advertisement in the drive thru. She proceeds to tell me how it was really good. Well I'm glad they got to try it but what good does that do to us? I called to file a complaint and it just sounds like I wasn't taken seriously as all I can hear was sounds of things being shuffled around in the background. Very disappointed. read more

Don't cancel someone's delivery order quietly because you wanted to shut down your delivery service for the night. Terrible service. Update: They charged me for the food they didn't deliver. Amazingly awful read more

They open at 8a right now. There are two drive thru lanes with seperate ordering intercoms. Ordering was a bit slower than other locations but still not bad. It's a bit hard to hear the order as I'm assuming staff is wearing masks (so totally understandable). Location is in the same strip mall as Red Lobster and Vons. Cashier was nice . Paying was quick and easy. We ordered 3 items (2 breakfast sandwiches) and requested a few sauces to try out. I didn't try the items until maybe an hour later as we ran errands. The biscuit/sausage/egg/cheese wasn't too bad. The biscuit was a bit doughy but nicely flakey on the outside. I was surprised that I liked the sausage - tasted better than McDonald's breakfast sausage patty in their sandwich. Family hasn't tried the biscuit chicken yet but photo of it looks pretty good. Appreciated that they gave us all the sauces to try at no additional charge. Overall, a nice location with friendly staff - read more

We love chick-fil-a! Great food and the services are amazing. You pay fast food price for restaurant service. The drive through is always quick and efficient. read more

Always delicious and great attitudes and service from the employees! And...they have great shakes, but the yummy chicken sandwiches are the classic win. read more

amazing customer service, this is my go to cfa. food is always fresh and tastes amazing. Always clean inside and out with very helpful staff members in the drive thru and in store. read more

I've always been a fan of chick fil a, but this specific location made it so that I'll never feel comfortable in any chick fil a restaurant ever again. I'm a DoorDash driver, I arrive on time to pick up my order, showed the name, not ready yet, totally fine. After over ten minutes of waiting, briefly using the restroom, and clearly seeing other people's orders being handed to them (theirs were hot and fresh, mine was sitting on the countertop getting colder by the minute). I was standing front and center near the pickup shelf the entire time, along with a few other people waiting for their orders as well. As I said before, basically everyone around me got theirs before I did. One of the male Hispanic employees thought it was more urgent to clean and wipe down the soda machine (no spills or anything before he started wiping it down) rather than hand out the already made orders behind the counter. I even overheard one of the female managers basically tell him to get his priorities straight. After that, he started filling drink cups and doing other less irrelevant tasks. Only took him about five whole minutes. The cherry on top is that I was the only black person out of all customers in the entire store. What other reason would this numbnut ask everyone around me for their pickup order name, check for it, hand it out, for every person besides me. Once I finally had the chance to show him my order name again, it was rudely handed to me without a "thank you" or anything. Wouldn't think much of it if he hadn't said "thank you" to every other customer. I've been a believer my entire life, and seeing one of the most prominent and beloved Christian establishments in the world become such a safe haven for rude, racist, and incompetent employees really helps me understand why so many people in this country turn away from the faith. Negative 666 stars if I could, since I could nearly feel the presence of the devil throughout this hellish experience I had at this location. read more