This Chick-Fil-A is located in the heart of Sorrento Valley in the bustling biotech hub of San Diego. The location itself is on the newer side and consistently clean. Parking can get quite crowded in the evenings but even during the peak lunch rush on a weekday I didn't have any problem getting a parking spot. For this particular location, patrons heavily favor the drive through so I walked right up to the front of the line inside and ordered 3 chicken deluxe sandwiches and 1 regular chicken sandwich to go. I happily was on my way after a quick 10 minutes. I'm not sure what happened but when I arrived to my final destination with family to enjoy the meal I found the meal was completely missing the regular chicken sandwich. This was quite disappointing and had never happened at any other Chick-fil-A I've been too. I ended up going back the next day to explain the situation with my receipt to get my sandwich. My wife also ordered a chocolate chip cookie. While they did give me the sandwich they told me I should have called the restaurant the same day? I was a bit confused - perhaps they would have delivered the sandwich to me? I'm not sure what calling would have done though. I figured it made more sense to come in person to explain the situation and pick up my sandwich. Either way it was quite vexing because my wife's chocolate chip cookie never came out after 20 minutes of waiting and watching over 15 patrons who had ordered full cooked meals after us get their items. We finally asked what was going on and the worker apologized to us and told us the order had gotten lost. This was a very disappointing experience overall from an operations standpoint. I don't think this Chick Fil A lives up to the standards that I've seen at other Chick Fil A's. read more

Chick-fil-A - Welcome Sign - Fast Food Near Me - San Diego, California

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-1000 if possible. Worst. Customer. Service ! Stayed near this location during 4th of July so we decided to order here. The staff at this location are absolutely rude and don't give a crap about customers. We ordered using the app before the store closed and the staff decided to close the drive thru. Parked and walked up to the bldg. but the doors were closed. Sign said to pickup mobile orders using the drive thru. Now, how does that make sense? So we waited 15-20 minutes and no staff came out. We followed a car that went through the drive thru and a staff started yelling at us "DO NOT MOVE MY CONE! WE ARE NOT GOING TO MAKE YOUR FOOD!" And not only was he rude but he also accused us that we placed an order past the store hours. . Tell me how the app would let me place an order if your store is closed? Cherry on top..... they charged me for the food I never got. Mgmt has not responded to my refund request so it's safe to say this store scams people. AVOID AT ALL COST if you don't want to lose your points and money. Corporate needs to investigate this location. read more

The food is good, just like every other Chick-fil-A. You know what you're getting, and the quality is consistently solid. Unfortunately, this location is painfully slow. Every single time we've come here, it has taken 20 to 30 minutes to get our food. That's happened on multiple visits, so it doesn't seem like a one-off issue. To make matters worse, they also tend to forget one or two items in our order more often than not. It's frustrating to have to double-check everything before leaving. The staff themselves are friendly enough, and I don't have any complaints about how they interact with customers. The biggest issue is simply the pace of the restaurant. Whether it's the kitchen or the overall operation, something just isn't working efficiently. Good food can only make up for so much. If you're in a hurry, I'd recommend choosing a different Chick-fil-A location. read more

Stopped by this Chick-fil-A location last night for the first time in a year or two. I ordered the new jalapeño ranch club meal with a Diet Dr. Pepper and a spicy chicken sandwich. Drive thru was relatively fast considering how packed it was at 11:30pm, and the drive thru service was as good as one could likely ask for at such an ungodly working hour. The new jalapeño ranch club was pretty good, and the jalapeño ranch dressing was the primary differentiator in the sandwich as far as I can tell. So, it felt kind of gimmicky. However, the quality was there. Chicken was juicy, flavor profile made sense, toppings were fresh. The spicy chicken sandwich--I actually preferred it to be honest. The simplicity of that spicy fried chicken with pickles is one of Chick-fil-A's best bang for your buck hitters. The crunch, the interior juiciness, the spice profile, and the pickle quality all come together in a rare act of minimalist fast-food epicness. Not a bad spot to hit late at night, too, since the vast and unoccupied parking lists that sit adjacent make this location a nice place to chow down in peace. read more

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What a great Chick Fil A location! Early morning hours to easily grab breakfast on my commute to work. There is plenty of parking in the free lot, and there is also a drive through. The cashier was super friendly and efficient. Given how early it was, I did not have to wait to place my order, and I barely had to wait amongst the indoor seating. I ordered a chicken biscuit sandwich. The biscuit was fluffy and moist. The chicken was not crunchy (it never is), but it was very tender. I love their sauce and drenched the sandwich with it; I may also have licked the inside of the sauce container clean. My only complaint is that Popeye's is my usual stomping grounds, and for a similar price, this biscuit sandwich was much smaller. I felt like I could have eaten a second one. read more

Chick-fil-A - Chicken biscuit sandwich with Chick-Fil-A sauce. Not the best photo but DELICIOUS - Fast Food Near Me - San Diego, California

Management...get it together! Hire quality people to fit the company standards! This location is like visiting the twilight zone! Chick Fil-A employees here are not very nice or attentive. Employee admitted they are VERY short staffed...they look miserable and could care less about customer service. That's managements fault. Drive thru was moving OK but dine-in took 25 minutes for just two kids meals. Food never delivered either just sitting up at the front unattended! The location was dirty too. You just didn't get that normal feeling like you do at chick fil a Corporate needs to make sure this is resolved! Other reviews show similar issues !?!? This is a shame. read more

Chick-fil-A - Fast Food Near Me - San Diego, California

Horrible chicken is paper thin and over cooked never again don't come here go down the street to the other chicken fil a in the shopping center Mira mesa blvd read more

Chick-fil-A - Chicken so thin very disappointing for the price and got get all the way home and this is what I get - Fast Food Near Me - San Diego, California

Very disappointed with my experience. The fries I was served were undercooked and seemed raw in the middle, which is unacceptable for a restaurant that prides itself on quality. On top of that, the employee who took my order Tyler was rude and acted like I was bothering him just by placing an order. Customer service and food quality were both far below expectations. I usually expect much better from Chick-fil-A, but this visit was frustrating and disappointing. I hope management addresses these issues because customers deserve better. read more

Chick-fil-A - Chick-fil-A Waffle Potato Fries - Fast Food Near Me - San Diego, California

This is a top tier fast food location . The customer service is amazing. I wish every fast food restaurant was as great as the workers here. The food is always fresh and I've never had a problem with my food. read more

They undercooked my chicken and it was rubbery in my sandwich. Chicken is not safe to eat raw and they could really make someone sick like this. I ordered 2 chicken sandwiches just the entree and they were both undercooked. read more

Customer service is really horrible here. They do not match the high quality service chick fil a is known to have.

I used to work near this location and would always eat the avocado salad! So good. It tends to be a busy area so be patient and they're employees were always kind when I went. The ambiance is nice and has a quick drive thru. read more

I honestly really like this location and always go through the drive thru. I love Chick fil a for breakfast and every time I have come for breakfast it has been super quick and easy to get through the drive through. Highly recommend the chicken hash brown bowl but with the spicy chicken and make sure to get some texas pete hot sauce on the side. read more

This is my favorite Chick-fil-A location! I love placing my orders with my coworkers through the app and picking them up inside. My order is usually handed to me right when I walk, call it perfect timing. Our chicken sandwiches and fries are always fresh and hot. My favorite things to eat are the Deluxe Spicy Chicken Sandwich and any salad with crispy chicken. Shoutout to the general manager and his staff for always providing excellent service and representing Chick-fil-A so well! read more

Chick-fil-A - Fast Food Near Me - San Diego, California

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It's fast and convenient, and quite easy to order ahead with the app. It's possible to get a very healthy meal here, better than many fast food places. For example: get the grilled chicken nuggets (12 pieces is good) and skip the fries but get a side salad or fruit cup instead. read more

Went here to grab some lunch and service and food were on point. The drive thru lines were long, but they had people taking orders on their tablets and got people thru the line very quickly. Employees are always polite and friendly. Never had a bad experience here and will be back. This store is a model for other fast food places as their employees are well trained and food is always good and consistent. read more

We came to this Chick Fil A because we were craving an after-dinner dessert of frozen lemonade and french fries. The location is very good and it seemed very well kept. The drive thru was clean and the menus were in good condition. The frozen lemonade was great and the fries were also great. The service, as expected from most Chick fil A locations, was amazing and they were very kind. I cant speak on ordering inside but the drive thru was very quick, granted we did come at around 8-9pm on a Thursday and there was no one else in the drive thru line. read more

Chick-fil-A - Frosted Lemonade - Fast Food Near Me - San Diego, California

chick fil a is a classic! delicious chicken burgers, simple, yet so well some with perfectly cooked and breaded chicken, dense bread sandwich portion and the chick fil sauce we know and love. convenient drive through it pick up and eat in store. read more

I had a bad experience at Chick-fil-A today. One employee dropped their phone on the floor, touched money while counting cash, then came back to prepare food without washing hands. The employee also spoke loudly and did not seem to care about customers. Food safety and customer service need better attention at this location read more

Chick-fil-A - The women employee so rule - Fast Food Near Me - San Diego, California

Still In the hunt for a chicken burger that beats chick n out or surfs up chicken. Great of all. Chick fil a service is amazing. I was warmly welcomed by the server. The food was served fast. The decorations were warm, festive, and welcoming. I appreciated all of the Christmas decor as well. The deluxe chicken burger was good and included lettuce, tomatoes, and pickles, but I had them hold the cheese. The regular burger only includes pickles. The chicken was moist on the inside and crunchy outside. It was a little bland so I added chik- fil-a sauce and it was much better. Without the sauce 3 out of 5. With the sauce I rate it 4 out of 5 and would try it again. Maybe the spicy one. read more

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Came here just over an hour to close after a local concert. I have no idea why they'd be open as 3/4 or more of their menu was not available. Tried to order grilled nuggets, was told at the intercom they don't have any. Went to order mac and cheese, also don't have that. Order a fruit cup, don't have that. Etc etc... Finally we place an order for a regular sandwich combo and then a grilled deluxe sandwich combo. Get to the window and they only have the regular sandwich. We asked about the other menu items we literally just ordered in the drive thru. They kept saying we were trying to ADD it and how we could not do so since they don't have any more for the night. No, we weren't adding it, we just had the whole order placed after going through all of what they DONT have. The workers were completely dumb founded when we said we were no longer interested and drove off. I was going to write this review, thinking they'd see it and shape up, but this location seems to just suck. Thankfully this is not my local branch. Again, why are you open with virtually no food? Also why are you taking the order to tell us at the window you don't have it? Make it make sense people. read more

I have been a frequent flyer to this Chick Fil-A because it is super convenient on my way home from my daughter's school. The positives are that the food is always fresh and piping hot. The servers are always pleasant to the max. When I go through the drive thru line, I try to throw them off by saying things that will force them to answer with something other than "my pleasure", but it never works. These guys & gals are good! In addition, they always take care of my daughter by making sure she has the best toy in her kids meal. Leaving this place almost always puts a smile on our faces. We are regulars and plan to continue as such! read more

Keniyah needs to be re trained or fired. Extremely rude & condescending. Nathaniel was the only team member who showed any decency and had a good attitude. If you need this Nathaniel, don't allow your co workers bad attitudes to ruin your work ethic. Keniyah repeated my order to me and it was all wrong. I was so irritated with the way I was treated I left & checked the bag afterwards. Wasn't worth it to go back and have my food spit in. Management should be ashamed of how they run this location. Ambiance sucks & food takes a lifetime to receive. Drive a little further to another chick Fil a & SKIP this one. read more

I tried out the mobile order via the drive-through tonight for the first time. I don't usually have to wait too long in these lines, but it did seem like things were moving kind of slowly. When I got my order they didn't give me a straw for my drink so I had to ask for one and When I drove away, I realized they also didn't give me any of the sauces I asked for :( Overall the chicken tasted warm and fresh, which is ultimately the most important to me. I'll definitely come back when I'm in the area and craving Chick-fil-A next. read more

Very Demure, very Cutesy I will start off by saying, I come here everyday since August 2024; matter of fact I am sitting in the parking lot eating a chicken burrito typing this now. They always get the order right, never had a bad experience here. I have been to Chick-fil-A in Poway, Mira Mesa, Carmel Mountain, and to the Miles of Cars Chick-fil-A; this HAS to be the BEST out of all in San Diego. They never burn the food or make it too greasy, never experience bones in the chicken like I have in Poway. The customer service is AMAZING! I have had both night and morning shift ask me about my day as I wait for my order and in fact the wait is 2mins tops of not it's ready by the time you get to the window. This Chick-fil-A goes out of their way to make sure YOU are taken care of. The inside is clean and maintain as well, I've been inside to dine before, they even have an outdoor dining with beautiful lights around the exterior for when it gets late. I will always drive an hour out to this location because it never fails that this Chick-fil-A go beyond expectations! read more

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This Chick-fil-A is not good compared to others. The grilled chicken sandwich was very small and not hot. The service is very slow and they never ask to scan app for points. read more

We ordered food through the drive through since the inside was closed (around 10:30pm) and the sandwich and fries were still being cooked so we asked to wait in one of the pick up spots. After 10 mins I knocked on the door because we hadn't gotten our food yet and the manager (David I think) was extremely kind and brought our food out right away and gave us our next meal off. Such a great manager! Thank you for making sure we were taken care of. read more

This Chick-fil-A four times and every single time they've never gotten my order correct I'm always missing something to my order.

Took my lunch today and decided to go through chick fil a drive thru. Almost missed my whole lunch due to how long to took for me to get my food. Will not go here again. read more

Food was good always, service is always pleasant as well. The lady who gave me my food was so kind and happy! Didn't go inside, but drive through was relatively fast for lunch time. Would come back! read more

Chick-fil-A - Fast Food Near Me - San Diego, California

This Chick-fil-A was the filthiest Chick-fil-A by far that I've ever been to. We arrived shortly before noon. So it wasn't because of a crazy lunch rush. Very poorly run. Everyone was cleaning their own tables. Got our order incorrect. If I could give 0 stars, I would. read more

The chicken doesn't always seem fresh and hot anymore. Service is always fantastic but food hasn't been the same.

This drive-thru at this Chik-fil-A is almost always packed as one of the few fast food spots in Sorrento Valley. The portions are a bit on the smaller side but the food here is pretty standard. We spotted a rat under a desk near the door on our last visit, though! read more

Chick-fil-A - Spicy Deluxe Chicken Sandwich - Fast Food Near Me - San Diego, California

This chick fil a outlet is always a busy spot. The staff are super friendly and polite. No request is ever turned down. The food is always fresh and restaurant is clean. Recommend visiting this outlet if you are around this area. read more

This is the worst chickfila i have ever been and we have been to a lot of them. This place seems cursed as new operator was brought in to run it and many of the same issues persist. Staff is still indifferent, alway dirty, or short stuff at the condiment station. Plus the facilities are limited with few tables and a tight parking lot. Unfortunately the closest store to where i live. read more

Online order pickup ignored--twice. Rude staff. I placed an online order on my computer for pickup at Chick-fil-A - Scranton Rd because I needed to get home quickly to a sick spouse and two kids. When I finally reached the counter and said I had an online order, the cashier cut me off and told me to sit down. After a long wait, I asked another employee for help--she interrupted me too and, with sarcasm, told me to "check in." That's exactly what I had been trying to explain from the start. Same visit, two employees, same disrespect. I called customer service and got the script: "We'll pass it along." If you value your time--or basic courtesy--skip this location. read more

Worst service ever. Don't waste your time literally go to in n out instead of McDonald's. It's crazy how slow and incompetent they are. I waited for 30 MINUTES FOR NOTHING. Literally left the building parking lot just one light down at 7:32pm and left here at 8:02pm and all I wanted was a small MILKSHAKE gmfu. read more

I work in the area so I come here once in awhile. The drive thru line can be long but it goes by pretty quick. My go to is usually the the Cobb salad or just a chicken sandwich. Recently I came and got the grilled chicken sandwich and that was also really good! The staff are really friendly. I've never had a problem here and my order is always correct. read more

Chick-fil-A - Cobb salad - Fast Food Near Me - San Diego, California

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Great service and friendly staff. The food is always good. I go every so often for breakfast and this location never disappoints.

Chicka Chicka yaaaa! Ask yourself, why am I not eating chick-fil-a right now and do yourself a favor, go get it! This location has a great drive through and fast service. It does get busy during peak lunch hours given the many office buildings in the area, but don't let that stop you, I've never waited long! read more

Chick-fil-A - Fast Food Near Me - San Diego, California