Honestly I am not sure why this place has less stars... I come here often during lunch break or for a wish breakfast stop dieting breaks at work. There is always plenty of parking and the drive thru is always quick. The staff are also super nice and attentive. I get the sauces I need and the food always comes out hot and ready. I've been getting the spicy chicken delux and while spicy I can contain the heat with their chick fil a sauce. When I eat at the restaurant there's always plenty of tables available and the place is super clean. Staff pass by and check in. Honestly, great service, good food, and positive vibes. read more

Loved it. We stopped at Chick-fil-A for lunch on a trip from Palm Desert to Burbank. I wanted a salad and recalled how much I enjoyed my salad at another location months ago. I ordered their Market Salad. It comes with grilled chicken. You can request fried chicken if desired. I like all the fruit in this salad and I like the apple cider vinegar dressing as well. Every single employee I encountered at this location were so cheery and helpful. Only annoying part was some teenagers in a booth eating and being noisy - like teenagers. I was one too once. Try this salad - you might love it as well! read more

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One of my fave food spots. Today was cow appreciation day! We dressed up as Cows and got free breakfast biscuits. So hot and fresh. We love the Waffle fries. They are delicious. I love yhe salad options. The Market salad is my go to. Service here is personable and always with a smile. The atmosphere here is cheery and welcoming. Lately, they have had weekly events to bring in customers. Such a great idea. You can come and play bingo and win free food! read more

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I'm not sure why it takes 3 people to verify your order before getting it. It's extremely annoying!!!!!! Not sure who implemented this strategy but this should be stopped immediately. It's literally DTM just confirm before paying and repeat at windows. Will definitely be a reason I stop coming to this location. read more

This place is a hit or miss. Last few times, food has been cold and the kids that run the drive thru aren't there for customer service. Lettuce is always brown and soggy as well as the tomatoes. Store appears to be clean try to clean up the customer service or hire people that actually want to provide it. It's very expensive so please give the service that we're paying for. read more

Chick-fil-A - Fresh fries - Fast Food Near Me - Rialto, California

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Have you ever been served in a fast food restaurant? I mean really served--food brought to your table, drinks refilled, table cleaned. Yes, I have. I first noticed Chick-fil-A back in 2016, when I drove from downtown Los Angeles along I-10, heading west to east. There was a billboard showing a cow sitting on another cow, painting the slogan "EAT MOR CHIKIN." I thought it was an animal protection slogan promoted by some NGO. After seeing it several times, I realized there was a red line under the slogan. I googled it and eventually found out that the red line was a logo for a fast-food chain selling chicken-based foods called Chick-fil-A. For some reason, I always thought Chick-fil-A was originally from California, but actually it's not. According to Wikipedia, it started in the Atlanta suburb of Hapeville, Georgia. Why did I think it was from California? After a vacation in Las Vegas, I drove all the way to San Bernardino. On a side trip, I visited the Historical McDonald's Museum, and afterward I needed lunch. I got on I-210 from San Bernardino and exited at Ayala Dr, in a small town called Rialto. There, in a plaza between Panda Express and 7-Eleven, was a Chick-fil-A. I saw the cow again, this time sitting on the roof of the restaurant, holding the "EAT MOR CHIKIN" board. Walking in from the side door, I immediately felt it wasn't like a normal fast-food restaurant. The tables, chairs, seating, and atmosphere all felt different from McDonald's or KFC. I still placed my order at the counter. Since I didn't order a drink--I already had my giant coffee thermos--the cashier kindly offered me water. She gave me a blue table tent sign and told me my food would be served at the table. After just a few minutes, less than five, a young staff member brought my tray of food. The tray had the familiar fast-food setup: paper liner, boxes, dipping sauce packets. It reminded me I was indeed in a fast-food place. Several staff members in Chick-fil-A uniforms walked around; one noticed I didn't have a cup and offered me water again. Another even came to ask how the food was, like in a sit-down restaurant. Warm and kind, but also a little unusual. I ordered the limited-time Spicy Pretzel Cheddar Club. Although the bun looked like a round pretzel with a cross cut on top, the texture was nothing like pretzel--it was just a normal burger bun, soft and fluffy. The chicken sandwich tasted good, with just a hint of spice, but far too mild. By the way, the Dijon mustard packet was very hard to open--no tear notch on the edge, so I had to bite it open. I also had Chick-n-Strips, three slices of fried chicken breast. I had never tried this before; in Chinese cuisine, chicken breast is usually considered the worst part of the chicken, especially in soups. Honestly, it was much better than I expected--tender and moist, not as dry as I imagined. The Sriracha dipping sauce was a little too sweet, but still tasty. One thing confused me: why was the Sriracha box green? Isn't Sriracha usually a red hot sauce? Service was great, food was tasty, the environment welcoming, and the atmosphere pleasant. I don't understand why this restaurant only has 451 reviews with a 2.5 rating on Yelp, while on Google Maps it has 3,165 reviews and a 4.3 rating. Usually, restaurants have similar ratings across both platforms, so why is this one so different? I also checked other Chick-fil-A locations in Arcadia and Pasadena, and noticed the same pattern: their Yelp ratings were much lower than their Google Maps ratings, and the number of reviews was also significantly fewer on Yelp compared to Google Maps. Can anyone explain why? Another interesting fact: unlike most fast-food chains, Chick-fil-A closes on Sundays, Thanksgiving, and Christmas. read more

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I've visited this Chick-fil-A several times over the last few years, and while the food consistently tastes great, order accuracy has been an ongoing issue, especially with larger orders. On multiple occasions, sauces, condiments, utensils, and straws have been missing, even after being told everything was included. The most recent visit had none of those items at all, which was especially frustrating given the size of the order. I want to like this location, but after the same problem happening repeatedly, it's hard to trust that orders are being checked properly. Because of that, we've decided not to return. Rating reflects good food but unreliable execution. read more

I came at 6:30am when they just opened in order to redeem my free 4pc mini breakfast. The establishment was very clean and the staff were super friendly. What I would like to say is thank you for giving an abundance of sauce other restaurants would never give this much for free. read more

Chick-fil-A - Fast Food Near Me - Rialto, California

Finally got chick fil a on a day I was craving It lol i feel i crave chick the most on sundays!! Anyways love this location, service was great everyone is so friendly. I love the waiting area table for kids that they have set up & it looks like they have crayons & balloons for kids to have too! OMG so I was intrigued by the frozen cherry lemonade smoothie & thanks to Cameron!! For the recommendation! Such a great drink to have on a hot day! read more

Chick-fil-A - Fast Food Near Me - Rialto, California

black moldy spots on my bun :((( super disappointing and they also forgot allll my sauces too. i understand stuff gets overlooked but someone definitely needs to be double checking these types of things especially since I ate half the chicken sandwich. read more

Chick-fil-A - Fast Food Near Me - Rialto, California

The type of customer service that you get from this location is top tier!! The staff was so friendly and ready to help. Kimberly was the manager who helped me and let me tell you something managers with excellent customer service are hard to find and Kimberly is definitely one of those people. She made us feel welcome read more

Chick-fil-A - Fast Food Near Me - Rialto, California

Make sure you have Atleast an hour of time before coming here there's always a line out the parking lot. One sandwich was good the other was very rubbery and overcooked . Workers also seem very stressed and overwhelmed. read more

Chick-fil-A - Menu - Fast Food Near Me - Rialto, California

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went to the drive through yesterday, probably 15 minutes before closing might've been my karma for going late but i hadn't eaten all day & i had chick fil a i have been on the toilet all morning :( . other than that service was great per usual and the food was delicious . but was it worth being currently stuck on the toilet... perhaps read more

Finding hair in my food is unacceptable! Absolutely disgusting. This location has been slacking, a couple times before they forgot my sauces, forgot an item. They need to get it together. I will no longer be going to this location. read more

The food is obviously great because it is Chick Fil a. Yet the service is atrocious! I ordered a 12 count grilled nuggets in the morning at 730 a.m. Two cars were ahead of me and I ended up waiting about 8 minutes to get to the window. I paid and was told your order is coming up! Oh wait, may you park off to the side? It will be right out. I park and wait assuming it's almost ready. 10 minutes later, NOTHING. I'm headed to work so I walked in at 7:52 to inquire about my order. There are at least 5 people total behind the counter. One person asks another who asks another.... Well, it turns out my food had been placed in the area inside where people usually pick up online orders. How do they not communicate that there is ONE CAR waiting on food? This was not a busy morning whatsoever. Will not be returning. read more

Chick-fil-A - Fast Food Near Me - Rialto, California

BERNICE IS THE BESTTTT, she was so nice and helpful, I LOVE her energy bilingual queen read more

Disappointed in this location as probably other ingredients are not properly prepped or cleaned. We had taken our food home as our 18 month YO daughter was in a mood because she was hungry. I took a bit of my sandwich and noticed something in the corner of my eye on the piece of lettuce sticking out of the sandwich. Low and behold, a dead insect. read more

Chick-fil-A - My meal with a dead insect on my lettuce leaf - Fast Food Near Me - Rialto, California

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Service was on point through the drive through and quick. They're always so accurate and remember everything you request. Got a chicken sandwich meal for the teenager, it's their fav. read more

I get this is California and the governor signed the bill that people need to make $20 plus an hour and the Governor also has destroyed the oil industry. But I just paid $29.91 for two sandwiches and two medium fries. But the thing that made me sick was when my sandwich fell and I actually saw what was on it and how much was on it. Maybe 2 oz of chicken, 1 quarter piece of bacon, some cheese, two tiny pieces of tomato. A bun. The cost maybe a dollar. With the potatoes and the paper it was wrapped in $1.30 which is an insult because I just bought chicken at 1.99 a pound. A sandwich used to have a whole breast on it and the cost was less than half. This is supposed to be a time saver, but when you pay 3 times as much for almost nothing then that's an insult and I just won't do it anymore and frankly neither should you. It's going to die anyway. Save the money and cook for yourself. read more

Jenny is AMAZING. I came in today with my 2 little ones. The service was amazing. The food came out quickly, they initially forgot the fries for my kids meals, not a big deal because staff is on it. They walk around and we're at my table checking on us before I had the chance to get up and notify them myself. They brought out the fries no problem. Food was great as usual. We stayed about an hour to allow the kids to play in the play zone. We ordered 3 cones for later, and Jenny overheard me telling my kids I was going to get them and right away offered to bring them over without being asked. Before we left she gave us a flier for an upcoming event with petting zoo. Thank you Jenny for a great lunch experience you were the sweetest. read more

Chick-Fil-A in name only. This place gets worse and worse. Curbside, eating in, drive thru, all of it never has a positive experience. App said 5 min wait for curbside order; waited 30 min. Inquired about my food and they had barely worked on it. Drinks had been sitting there, everything melted. They offered no remedy except attitude. I really think corporate needs to see the type of place this is and pull their license because they're giving the company a bad name. read more

Bro Vladmir was so awesome! Dude should get a raise cuz he's so awesome! Also service was super fast like within 2 minutes I got my food

So the line wasn't the issue at all that is to be expected at any of these locations. What I was truly saddened by was the fact that the drive thru hosts walked to everyone's vehicle to take their order including the vehicle behind mine and did not even look twice at me until I said "am I to order from the speaker". If I had not said anything my order would not have been taken. Highly disappointed in this location as I have never experienced it before at any other locations. This has to be addressed because if I wasn't stuck in a line I wouldn't have spent my money here. read more

I've never had an issue with my order when picking up food through the drive thru , but today I ordered on the app for pickup & they gave me my food and no sauces , or forks, I even got a kale salad and they didn't give me the roasted almonds . Got all the way home and was disappointed. It sucks because it's not cheap paid 40$ for my little family and couldn't even get everything we asked for . read more

Any time I've gone to a chick Fil a , the employees have always been super nice and welcoming. I have never once felt unwanted or uncomfortable when I go into a chick Fil a . But today, February 26, 2026, at around 4pm, me and my siblings went to get food, this girl taking our order (forgot her name) she was so mean and rude and didn't even get my order right. She looks miserable, she clearly hates her job so much. She didn't welcome us, didnt smile once, and kept rolling her eyes. I don't like being a Karen but this girls attitude was not it. Chick Fil a, please hire nicer welcoming people, not miserable people like this girl. Made the whole transaction incredibly disappointing. read more

Chick-fil-A - Rude employee - Fast Food Near Me - Rialto, California

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I was starving after a long congested drive through the California desert. Chick-fIl-a was screaming my name. Whoa! The drive through line was incredibly long. I decided to go inside. It was crazy town inside too with crowds of people yet the line moved fairly quickly. I ordered the original Chick-fil-a entree to go. I waited about 5 minutes for a piping hot meal. It hit the spot after I removed one of the buns. They have their own parking lot. read more

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3X it's happened that I've placed an online order for curbside or drive thru and I'm missing items. I believe they're trying to move customers thru so fast that they're just missing stuff and it's not just this location for me, it's also been the Ranch Cucamonga location. It is a waste of time to go there, get home and have to go back. I just didn't bother this time... next time IF I do come back, I'll just go inside and order... AND check my order there.... oh and don't bother trying to put in a complaint online, it just directs you to call or go back to the restaurant in question. Also I would like to note, the woman giving out the orders wasn't very customer service oriented, she was very short in talking and trying to rush, I'm thinking they must have some quota to meet and that's why they keep messing up people's orders. I hope management takes note... like someone else said, the food is already expensive and then to have to go home and be unsatisfied?? read more

Abby was so kind and offered us refills at our table. She also saw me leaving with our tray at the end of our meal and took it to throw everything away. She went above and beyond. We didn't have to ask - she just politely offered! read more

Great Customer Service by Abe at the register, he welcomed us with a smile and thanked us for our support. It's always busy at any chick fila location, this one is no exception . The difference here is the staff were friendly and I noticed the staff walks around and disinfect the used tables after each guests . Also observed one of the staff anticipated a guest needs while she struggled with her baby and unbuckle the high chair . read more

Ordered breakfast on the app at 10am, checked in at 10:15. Hash brown bowl contained ZERO hash browns. No salsa packet, no utensils for bowl or parfait I ordered, one straw for two drinks. Disappointed read more

First time going to this location customer service was great in the drive thru. They helped me order my meals thank you for an amazing job on that. They helped me to make sure they place my order right.. But when I drive up to get my food I ask if my meals were correct they said yes and my drinks they said yes.. But when I got home they didn't give me the correct drinks they didn't even label the boxes of which one was spicy jalapeño Chick-Fil-A burger, and which one was the regular jalapeño Chick-Fil-A burger.I was very disappointed on that part. I Don't think I'll be back to that location anytime soon.. read more

This location is situated on a busy intersection in Rialto, right off the freeway and in a plaza with a gas station, Starbucks, Panda, Miguel's. Across the street is another shopping plaza with additional restaurants and retail stores. Weekends are crazy busy, so are meal times. This chick fil a runs smoothly, the lines constantly moving. The workers are nice and efficient, last time i was there, I ordered the spicy deluxe with bacon and a side of Mac n cheese... yummmm!! That Mac n cheese was so tasty-had to fight my hubby for the last bite! read more

Chick-fil-A - Spicy Deluxe Sandwich - Fast Food Near Me - Rialto, California

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Location dose not allow cups of water. Find a better store. This place should be ashamed of it's customer service.

Worst drive thru experience today. I placed my order ahead of time. I waited 15 mins in the drive thru lane while the other lane let 15 cars pass. The lady attending our lane was flustered. Im on my lunch and commuting to get lunch. Very frustrated. Waited another 5 mins for the car ahead of me to get there food. By far worst experience ever. Im a regular chick fil a customer. read more

The food is great and the atmosphere. But every time I come I always wait like 15-20 mins for just one meal.

I had the experience of was eating chick -fil+a in Rialto at the Renaissance it wasn't what I expected I ordered a chicken sandwich with pickles I only got 2 little small pickles if I knew that it was going to be like that I would have paid extra for more pickie fries were not fresh done cold the coke that I ordered was flats with no flavor and mac a cheese was dry . The point is that it high price and you expect to at least enjoy your meal but it wasn't the case if you're in a hurry and you have a lot of people to drive through this is what happens people just don't care anymore about make your food. Two dumb down read more

Food was great, i did curbside pick up and Eric was the one who brought it out. He was very kind and funny. i got my food quickly!! read more

Chick-fil-A - Fast Food Near Me - Rialto, California

Not sure why the negative reviews. This is a nice Chick-fil-A location. There's a big parking lot and the drive thru is laid out reasonably well. The inside of the restaurant is clean. The restrooms are also clean. The staff was friendly and helpful and the service was good. And there is a play place! It's a nice little Chick-fil-A. Not sure why all the hate. read more

I pulled into the parking lot at 9:58pm under the impression that they close at 11pm. The employee finished the order with the car before me and then came over to let me know they're closing early at 10pm tonight because they're installing a new system. The frustrating part was that when I tried to back out of the line the employee and a coworker were standing right by the rear end of my car. I put the car in reverse hoping that the brake lights would give them the memo that I'm trying to leave. I ended up just pulling through because they were not moving or paying attention. Then I had to wait another 7-8 minutes until the car at the window got their food. I already wasted my time driving there just for it to be closed, the least the employees could do was let me leave so I wouldn't waste more of my time read more

The young lady who helped us at the counter had a great attitude, very happy and peppy, she made us smile. I replaced the grilled chicken on my market salad for crispy nuggies. Trust me, you can't go wrong with that. I also ordered the blue cheese om the side because I've never had it, I crumbled small pieces on top and was not disappointed, fast, friendly service and delicious food, what more can I ask for? Oh and the ice cream!!! omg they have the besssst! Will be back. read more

Chick-fil-A - The Market salad with crispy nuggies instead of grilled - Fast Food Near Me - Rialto, California