This location is easy to find and there's lots of parking. It has a double lane drive thru-the day we were there were 4 people taking orders. There is outside seating but was too warm to sit outside maube in the fall. We were greeted as we entered and a employee even opened the door for us. They took our order quickly and got our food to go quickly. The food was still hot when we got home which I appreciated. I was surprised no sauces were included I didn't think I had to ask for it. Also the pickles were very small and mushy I'll ask for extra pickles next time. The last time we got one of their sandwiches sauce was put in the bag and pickles were crunchy. read more

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Today we came through this drive-through and there were many problems we encountered. Normally, you go to Chick-fil-A and encounter squared-away young men and women working. Not today. These kids need more training. You can also tell the attitude of their leadership based on how they act when they are interacting with others. To start, nobody here understands line control. They put the slowest possible person on the front of the line taking orders, backing the entire operation up. Then we get around the corner and wait for the food in the line, and the kid that brought out food while there was still a good 5-7 cars in front of us and stuck in line walks away as my husband is trying to make a complaint to him. He just turned and waved us off. This 16-year-old child treating actual adults like he's an adult and showing his poor customer service is something y'all should be embarrassed about. If you don't believe me, take a look at your drive-through security footage. It's all there. He drops the food with us, my husband was speaking, he literally waves us off and turns and walks away. When my husband said something about him walking away while he was trying to complain about the service, he turned back, but at that point, it would have fallen on deaf ears, so why continue wasting breath on a kid who's just walking back because he was called out for walking off and already didn't care? Do better, people. read more

I can't believe I arrived at this location at 10:28 and was in line a couple of minutes. At 10:31 they said it was too late to order a breakfast sandwich! This particular Chick fil a has a lot of work to do when it comes to customer service! Next time I will go out of my way to go to another location! read more

Came for breakfast this morning the lady who helped me to take my order she was an Asian lady at the first when she placed my order. I asked to put a splash of lemonade in my sweet tea and she looked to me like she don't like when I asked for and then they bring my order to the table and they forgot to add sauce to my order when I go back and ask again for the sauce she looked at me with a horrible face. They need to take care more, generous to the customers. read more

Chick-fil-A - Fast Food Near Me - Plano, Texas

Market salad w/ blueberry and blue cheese all the sorts of delicious ingredients in the salad. Honestly one of my top favorites. I Always ask for extra dressing. Such tasty apple cider vinaigrette dressing. read more

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I'm not sure what happened to Chick fil A but their chicken sandwich is horrible now. The chicken doesn't even taste the same! You used to get a large thick juicy piece of chicken on the bun...now, it looks like a flatten, dry chicken breast on a tiny bun. Was not worth the wait in line nor the price. Threw half of it away. AND, they quit carrying Dr Pepper! Blasphemy in Texas my friend. Won't be back. read more

I had ordered food at this location on 4/9, i am just now posting the review because i was so upset and disgusted about this situation. I ordered the spicy chicken sandwich and Kale Crunch Side salad. After being majority done with everything i'm looking in my salad and see this tiny metallic blue thing hue in there so i'm picking at it and it's obviously a bug. So thats just great and thought it was going to stop there but no, as i'm putting the trash in the chick fil a bag i see ANOTHER bug crawling in the bag. Are they not checking the bag or food before they just hand it to you?? I actually hoped it had happened in the 4 minute drive back to my office but my car is clean, i didn't drive with my windows open and i'm not around bugs. I probably wouldn't have posted this review if it was just the one bug in the kale salad because that happens when serving or buying leafy greens sometimes. I just wasn't expecting to find a second bug, luckily there is another chick fil a right down the road but 2 bugs in one sitting is a little insane and gross. Make sure you check your food before eating at this location!!! read more

I've been coming here for years. Last Friday they messed up my mobile order. I called and the manager said I'll put your name down and you can come and get your missing item. Well I went and they gave me the third degree asking all this questions when I had already given the information on Friday to the manager. I just drove off . Seriously you're gonna belittle your customer over an egg white grill. I will never return to this location read more

The White guy Wednesday night was really rude and act like he didn't care about being there. My fries were cold and the bun on my chicken sandwich was not like normal. Was round and not like the original. I won't be eating there any more read more

So this locations is the closest to me but not my favorite. Service is always top tier but the food isn't. I'm not sure what's the issue but the chicken is extremely salty and the breading isn't crispy any more. I hope they can fix that soon. Other than that I have no complaints. read more

Walked into restaurant at approximately 7:50 AM, stood at the counter for a couple of minutes being ignored, finally asked a lady that had her back to to me if I could place an order, she said I'll be with you in a minute and turn back around. So I left. They were all very concerned about the drive-through, but not the walk-in customers. I will not be returning. read more

They have the Drive-Thru down to an almost science. Ordered a sandwich with fry's and ketchup, a The One and only size Hand Spun milkshake. Service is always spot on. Thank you. read more

I go to chick fil an often!! but this location is rude and I will no longer be coming to this location I will let friends know about this location as well!! if a customer is welling to pay extra I think you should accommodate the customer... if I ask for the dragonfruit sweet tea in a styrofoam cup I should get what I ask fo.... NEVER AGAIN WILL I GO BACK read more

After calling numerous DFW locations, we finally found a CFA carrying the elusive fish sandwich and fillets that are only served during Lent. It may just be frozen fish to some, but it's one of the best fish sandwiches my sister and I have ever had. The interior here is bright and clean, kept to the standards of most Chick-fil-A locations, and the employees are just as friendly as you'd expect. Small drive-thru, but lots of available parking! read more

Chick-fil-A - Fish fillets, 3-ct - Fast Food Near Me - Plano, Texas

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basically stole 20 dollars from my girlfriend and the manager was not helpful whatsoever. do not ever order mobile or they will steal your money read more

The best fast food crew that I have seen this entire environment of Covid-19 precautious! Delightful staff! friendly, attentive, personable, happy, polite, and refreshing!!! If we could bottle up their professionalism and pass it around it would help everyone's business!!! The food was hot and fresh!!! It's been a long time since we were out here, so I was pleasantly surprised that my tastebuds were dancing with JOY!!! My spicy chicken sandwich was AWESOMENESS!!! Big, juicy, and crunchy crispy crust. I love their buffalo sauce!!! I save any extra for indulging myself later with any leftovers!!! This waffle fries were crunchy and hot!!! My hubby lives the 12 piece nuggets with the famous Chick fil a sauce!!! He also had a refreshing ice tea! I was extra extra happy my strawberry milkshake with whip cream and a cherry on top!!! Cold and perfect on a 3 digit heat day in Texas!!! read more

Chick-fil-A - Cool milkshake on a hot day - Fast Food Near Me - Plano, Texas

Good for a simple fish sandwich especially during Lenten season. Thank you so much Chick-fil-A. The place is clean and the service is great. A very Owesome environment for individuals,groups and family. read more

Chick-fil-A - Fish sandwich inside - Fast Food Near Me - Plano, Texas

I don't understand why it was so dirty and had storage everywhere. The staff was really struggling. I've never been to a more dirty restaurant. I'm surprised CFA would allow one of their stores to look like this. read more

Chick-fil-A - Look how dirty this side of the restaurant is - Fast Food Near Me - Plano, Texas

I asked for a chicken sandwich with bacon and American cheese. And the lady in the drive through had a hard time understanding what I was asking for and when I got my order it had nothing I asked for. read more

Consider making one of the lines for mobile orders only and the other line for people who need to order the old-fashioned way

Why is it $30 to buy a chicken wrap, chicken sandwich meals and a kids meal? Geeze! Seems excessive.

This is my favorite Chick-fil-A store, hands down! And today just proved it! I love Chick-fil-A, I eat at this location at least 3 times a week! Today I was going to get lunch and noticed that I left my wallet at home once I drove up! Luckily I have the Chick-fil-A app on my phone and had enough points to get a waffle fry! Once I got up to the window, the ladies who ALWAYS say hi to me with a big smile, looked very confused they handed me a waffle fry instead of my normal meal!! They said, what's going on? I said, "I can't believe I left my wallet at home"! Both ladies stopped and said, oh no girl (lol) you are VIP here, today let us take care of you!!! I said no multiple times, but by then they had already gotten my order together and handed it to me! WOW! Not only did they hold the drive-thru line for me to ensure I got a good meal for the day, they both remembered my face and my order! WOW, what awesome employees who care, gifting this to me made me feel extra good! I loved saying God Bless before driving off and I will never forget such a small act of kindness! Another reason why I am a Chick-fil-A fan for life! - Thank you Chick-fil-A ladies, your team is amazing! read more

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I always like getting breakfast from Chick Fil A. Though I usually go to one closer to my home, we stopped in here on Saturday morning, because it was near somewhere else we needed to be. My biscuit was a bit on the "crispy" side, but flavorful. Also, they forgot my coffee when they brought our meal out. All in all, they could do a bit better, but it still is CFA. read more

I dont normally like to write bad reviews but this store always forgets something in my order. After sitting in long lines, atleast get your customers orders right. read more

This location forgot my sauce and straws for drinks, and when I went in to ask for the sauce, the acted very unprofessional, not a sincere apology and then another coworker just joked around with the man helping me shouting, "You should be sorry!" The workers should be more professional, hard working, and careful, and not act like everything is just a joke. They should take pride in what they do. It's annoying that I go through the drive-through, then have to check my order and go in to ask for more things. Checking the order is the job of the CFA employees. Also, this is the first chicken sandwich I've ordered from a Chicfila that was cold and not delicious at all. The owner of the establishment needs to find out which employees are causing the most problems and discipline/fire them. I also called the store 3 times, and they didn't answer the phone until the 3rd call. read more

Excellent service, good food, very fast lines. Staff is always nice. My favorite location! Coming back soon. read more

Friendly staff. Quick, even considering it was at the height of the lunch rush hour. Quality food. We will be back. Thank you

Love me some chick- fil-a If you haven't been to Chick-fil-a you have to give it a try. Their quality of fast food is so much better then any other I have been to. The chicken nuggets...plump white meat chicken. The fries... Waffle type, oh so good! Another thing I love? they have diet caffeine free coke! read more

Chick-fil-A - Fast Food Near Me - Plano, Texas

5 star for their service,courtesy and friendly staff. Today I out with my 3 yr old, he wants to eat grilled cheese sandwich. I usually get it in IN n out. When I asked Melody if I can get the cheese sandwich?? Yes I can do that it's easy bun and the cheese and a waffle to melt the cheese.( awesome idea).. That's it, she made my son happy.. Appreciate Melody... read more

Really guys? Went through drive through and got all the way home to see I didn't get my sandwiches. Had to drive all the way back ... Of course they were apologetic and promptly gave me sandwiches however now when I get home our fries which they did give me 20 mins ago will be nasty cold. No other offer of compensation for the meal? Disappointed chick Fil A. read more

Guess no one answers the phone at this location. Was going to place a 300.00 + To Go Order. Will take the business somewhere else.....maybe breakfast tacos instead. read more

If you or someone you know is pregnant, you need to know about Chick-Fil-A's "First Meal" program!! Not all Chick-Fil-A's do this, but this location does, and it's so special! I called them the morning when I was being discharged from the hospital with our first baby, and they delivered us a meal to our home for that same afternoon after arriving home as a family of three! It was a small tray of nuggets, three large fries, a gallon of lemonade (or tea) and tons of condiments. It was perfect for our first night at home, and there were plenty of left overs for the next day. Justin, day Manager, organized the delivery for us, and Walkwam delivered it to our house that night. They were both so kind! I regret not taking a picture of our newborn and Walkeam, or the meal. THANK YOU, Chick-Fil-A for the exceptional service, as always!! read more

Celebrated my birthday yesterday and decided to grab Chick-fil-A for lunch after receiving the free bday dessert notification. Drove 10 minutes to the store to place the order, picked up the meals and headed back home. I didn't think twice to check if the tea cups were leaking. Got home and quickly realized the tea leaked all over the food and my car seat. Contacted the store to complain about the incident. Tiffany (manager) told me to drive back to store to verify the incident was true in case I wanted a refund. I threw the food away and Drove to the car cleaner instead. Worst customer service I've experience from ChickFilA in 5 years eating there (Red CFA Status for the last 2 years.. I eat there almost weekly) Happy birthday to me! read more

If I could give 0 stars I would do just that. This restaurant is by far the worst chick-fil-a. They only car about the drive through. Mobile pick is a fail, curb side is the worst. Nobody knows what the heck they are doing. 38 mins for a chicken sandwich is ridiculous. I will never come to this location ever in my life. read more

I LOVE chic-Fil-A. Love it. Their sandwiches are good and best fries. Very good salads. This location is just the busiest of all so staff is not as personal as other locations. I love the owners beliefs, and how they give back to our communities. So please have your staff smile and be a little more friendly and show the true culture read more

I'm not sure what's going on with the tiny nuggets here. Cmon Chick-fil-A, you can do better than this. read more

Chick-fil-A - Fast Food Near Me - Plano, Texas

Kinda crazy how many Chick-Fil-A's are within a 5 mile radius here (~10), but I wanna give this one a special shout out. Came on a busy summer day around 1:30PM. They were still being hit by a crazy lunch rush with workers taking orders in person and delivering food outside in the drive through lane. Inside was just as busy but everyone was polite, friendly, and attentive. The manager came by to check on every table and even took my trash for me. Someone stopped by later and refilled my Arnold Palmer. This level of service at a fast food restaurant (and the fact that everything on the menu is delicious) is what sets Chick-Fil-A apart for me. There always is a personal, local touch. Only kind of strange thing at this location is the wirey string that constitutes the "line" divider. Shout out to this location for keeping quality high even during busy times! And props for the real flowers on every table! read more

Best CFA ever! Always a great experience and owner Josh Ding will make things right if your order is ever made incorrectly.

They got it together with their drive-through and if you havent tried the Lemonade Frosty you are missing a piece of heaven!

Ordered a bacon egg and cheese breakfast biscuit meal from here a month ago and when I opened it, it was a biscuit with a few slices of bacon and nothing else. Corporate kind of ignored this - check your order if you go through the drive through read more

Chick-fil-A - Ordered a bacon egg and cheese biscuit and this is what I got - I guess I'm lucky I even got bacon. - Fast Food Near Me - Plano, Texas