Good as always, but this location needs some app love. Chick-fil-A is always consistent -- great service and good quality, and this visit was no different. I ordered my usual: chicken strips meal with fries and a lemonade (which is always on point, by the way ). That said, the mobile app experience at this location wasn't the best. Unlike other Chick-fil-A spots where you can park and have your food brought out to your car, this one still makes you wait in the regular drive-thru line -- even if you mobile order. It kind of defeats the purpose of "ordering ahead" when you're stuck behind cars placing orders on the spot. The food was fine, though the fries weren't hot -- just okay. But overall, I knew what to expect and got what I needed. I'll be back, but I might just skip the app next time and order at the window! read more

Chick-fil-A - Chicken Chick-fil-A Nuggets - Fast Food Near Me - Norfolk, Virginia

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Hair in my food .. black hair Was in my mouth ‍ the size of a napkin so it felt nasty like pulling out floss .. I want to go over there with a electric hair clipper and shave someone's head Hair is longer then the whole sandwich like WTH Use some plastic lids and hairnets read more

Chick-fil-A - Hair almost longer then the napkin that I pulled from my mouth - Fast Food Near Me - Norfolk, Virginia

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Orders an Oreo milkshake using the app for a faster pickup experience. The app said it would take about 6mins, but was more around 10. In any case, it was still faster than waiting in line since the drive through was slammed. I only waited a couple of minutes inside before I was handed my milkshake with a smile from the worker. All in all, a standard great experience from Chick-fil-A. read more

Lately supporting big chains restaurants has been a bummer with food portion for the price and service has been mediocre. Chick-fil- A has always been a top contender in big chains to have. With my most recent visits being not great. Idk if I can honestly support the big chains anymore. I would always prefer to support local restaurants and businesses as much as I can. I rarely enjoy my visits to the bigger chains these days. My expectations are pretty standard, but the quality hasn't met my level of happiness. I know nowadays we go for more of a convenience. I really think it's not worth my time or money to support them in the future. From salads, to chicken nuggets and chicken sandwich's and waffle fries I will be on the look out for them in my community an and nearby cities of Hampton roads. read more

Greasiest sandwich I've ever had. I could not finish it. Service was quick and friendly.

They don't come to ask if can take your Tray, or if need a refill. You getting up to get your own refill. Or take your tray where it belongs. read more

This is the best place ever! I won't ever go to another chick-fil-a in town. 1. The food is amazing, it's always perfect and we come a lot 2. Kids play place is fantastic 3. Service is wonderful, of course Lastly, I lost my wallet here and didn't realize it for a while. Absolutely nothing was taken from my wallet which is why I thought the only place this probably happened was chick-fil-a because they are winners. The owner actually drove to me to give it to me. I don't think anyone in the world does this type of thing. Absolutely floored by this establishment and ownership. read more

I will start off with the positives, staff if super friendly. But their drive-through has a bunch of parking spots coned off for specifically drive-through. Hard to park as I was just picking up food. read more

Placed order via the mobile app and arrived at 10:23am. Joined the drive thru line where you're unable to leave and waited nearly 15 minutes to speak to an associate. With breakfast ending at 10:30am, he stated that he could no longer find the order or honor it at 10:30-10:33. This escalated to where the manager on duty also refused to honor the breakfast order and advised in a condescending tone that he could not speak to the speed of service and "we can only hope it's faster" Terrible customer service with incompetent and slow staff. Worst location in Norfolk, would not recommend. read more

I ordered from the catering menu on 4/19/2023 to be picked up 4/20/2023 at 1215. I arrived at 1215 and went inside. I was greeted by a nice man when I entered the door. I went to the counter and was greeted by another nice young man who assisted me. He told the manager what I was there for. Within a couple of minutes she had my order. I was in and out, during their very busy time, in 5 minutes. The food was enjoyed by all. Thank you. We will be back for our May meeting. read more

Pre-ordered Medium catered nug tray at 1045a for 6p pickup. Screen confirmed email address, phone number and order number but never received a confirmation email/text. Didn't show in app order history either. To combat paranoia, I called at 540p to make sure everything was cool; they confirmed "yes, it's up." Arrived just before 6p to a busy parking lot and crowded dining room. Went to pickup counter and gave order name, employee said it would be right out. Nope! After 15 minutes, I returned to same employee and asked for her to check on it. She apologized and again said it would be right out. 5 minutes later, I was approached by a female employee in a blue shirt that asked for the order name, then disappeared. A male employee came to me with a receipt for a signature. Order was delivered 5 minutes later. Med nug tray only comes with 1 8oz sauce; I asked for a second sauce on account of my prolonged wait. He said "I got you." $63 for what appeared to be a skimpy nug order (supposed to be ~120 nugs) and 25+ minutes of my life...yeah, they got me alright! read more

Chick-fil-A - Fast Food Near Me - Norfolk, Virginia

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Food was cold! Large fry was barely filled! Won't be back. Chick Fil A falling off but this establishment is always a hit or miss. I recommend Monticello location. read more

Chick-fil-A - Large fry - Fast Food Near Me - Norfolk, Virginia

Came here on a weekday evening. First time at this location and the place was consistent/in line with others I've visited. They gave us plenty of sauces/dressings/nuts/napkins. Deluxe Spicy Fried Chicken Sandwich Combo: not sure if I had said deluxe or not but went back to counter offering to pay for the difference to get the lettuce and tomato, they gave me a deluxe and told me to keep the other sandwich free of charge, fries always hit, Spicy Grilled Chicken Sandwich Combo: not as good as the fried version but another great option to add to the menu. Kale Salad: too small for value but fresh and not bitter Autumn Spice Milkshake: gingerbread cookie milkshake, strong spice flavor with bits of cookie showing, LOVE read more

We all know how good Chick-fil-A chicken sandwiches, and waffle fries are...and oh, we can't forget the sweet, tangy goodness of their lemonade.. But because of their popularity among fast foodies, they are often criticized about the long drive-thru lines. Even so, I have to applaud my experience this evening at the Norfolk Military Hwy location. I chose to place my order from the app which is super easy to use and allows you to select your meals, sides, drinks, and condiments just the way you like them. For my main guy, I ordered the 4 Piece Tender meal with upgraded Large Waffle Fries and upgraded Large Lemonade (lite ice). For myself, I chose the Spicy Chicken Sandwich Deluxe meal with upgraded Large Waffle Fries and upgraded Lemonade (lite ice) as well. In addition, I included an 8oz bottle of Polynesian, Honey Mustard and Chick-fil-A (CFA) sauces at $2.50 each. My birthday passed in July a few weeks back, and was offered a free desert to boot! Within minutes I was in the drive-thru. Despite what seemed like an overwhelming number of cars in their two lanes wrapped around the store, the wait was surprisingly short. The attendants outside were busy taking orders on their pads, moving everyone quickly along. As I approached, I mentioned that I had placed an App order - she asked the name on the the order - 'Yes, I got you right here.' Another minute I was at the Pick-up window receiving everything just as I ordered - piping hot! Big thumbs up to everyone here!! read more

Chick-fil-A - Meal Delivery Zone of Chick-fil-A - Military Hwy - Fast Food Near Me - Norfolk, Virginia

After a lengthy drive-thru experience, delay at the ordering window and sub par food I'm dropping this location down a couple notches. I arrived at 1052 to order a combo meal and was first to order with 4-5 cars in front. No issues with ordering, but it seemed who ever was working may be a newer employee based on the comfort level of dealing with customers. The drive-thru is a double. At 1059 I arrived at the pick up window. My food was ready after around 7 minutes. This may not seem long, but most Chick Fil A Drive-thru's average less than 4 minutes and my local one 2.5 minutes. Yes they keep stats on this and it's a sense of pride for the store to report to HQ. When I displayed by app to scan it would not work. The app was recently revamped and I learned it was not the app, it was on their end. A faulty reader was preventing every customer from receiving points. After trying a few times and escalating to a team lead no dice. I then asked for an item to be comped due to failure. The staff person said I could only use app points. I was disappointed my request was not escalated to management. Finally she gave up, handed the receipt over and said I would need to go to their website and do myself. I departed at 1104, that's a 12 minute wait. Quadruple an average and I was not satisfied. The sandwich hot, but was overdone and fries cold. No napkins in the bag. The chocolate milk fine. I did enter the info into their website and that added an additional 5 minutes to the transaction. If this ever occurs guy must have receipt to input store number, order number and amount. Of course I did not recall my password which is needed. I should have driven to my regular Haygood store and will not be back. 1.5 rounding up and this marks a sad day. This is the lowest rating I've ever given a Chick Fil A. I'm totally getting the 2.5 overall on this location. read more

Chick-fil-A - Fast Food Near Me - Norfolk, Virginia

Alright. First of all, we went here last night for dinner and the guy that took our order was beyond rude. We got two Cobb salads, with two extra dressings. They forgot the dressing, and gave us 4 knifes for take out silverware. We went back to get the salad dressing, and they wouldn't give us the dressings. We legit showed them we spent $33 and they said they couldn't give us the dressings. Like are you serious? The woman that said no to the dressings was rude too. I don't know is up with this chick fil a, but yeah we are not coming here. Highly recommend going to another location. Kind of unacceptable that everyone is rude here and would not correct they mistake. read more

Went there on 6/7/23 got a salad cobb and it looked so good got my French dressing I went bought I took salad out bag I looked and there was a green fly flying around call the store they wouldn't answer went up there and the lady was looking at me like I was crazy I bought the salad at 7:33 pm and took lunch at 9:45 pm the fly was still flying around I took it back and she saw the fly flying around I never opened the lid just sloppy they have a lot of young kids don't be paying attention to what's they doing and they read more

Chick-fil-A - A fly flying around can you locate the fly look close - Fast Food Near Me - Norfolk, Virginia

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I'm getting tired of ordering from chick fil a because unless you go to a specific one, you will always get terrible service. I paid online for a chicken deluxe sandwich with a large fry. Both sandwich & fries were cold by the time it was delivered to my house & the driver was quick with her timing. So, I'm not blaming her. they didn't even fill up the fries all the way. as if I paid for a small when I really paid for a large. they didn't even remember to pack the sauces. really annoyed at how different locations are from each other. all around the same area too. y'all need to do better quality control when it comes to food distribution. get it together read more

Chick-fil-A - Fast Food Near Me - Norfolk, Virginia

This CFA is still not the friendliest, but the food is pretty fresh ALMOST every time I go. It's never their "pleasure" & it seems like you are bothering them. As long as they give me my kids meal nice & fresh, they can KEEP their attitudes. I don't really care. read more

Great first time experience! I was curious if the dining area was open, and it is! I was only there for a short time, and I was waiting while my boyfriend was shopping at Lowes. The cleanliness, customer service, and food was all what I would expect from a great Chick Fil A. The atmosphere was welcoming and comforting. It felt nice to eat in the dining area once again. I was greeted by a manger and she complimented my earrings! The manager and the cashier were both so nice! Definitely making this a regular trip. read more

Chick-fil-A - Fast Food Near Me - Norfolk, Virginia

Do not try to pick an order up until after 11:00... "Sorry your order is a lunch order you'll have to wait 30 minutes..." Like huh? Why does this location accept lunch orders an hour before they even start on them????? They make their delivery drivers wait... it's our job to make your customers happy so why make them wait!! read more

Chick-fil-A - ows the inside of a fast food restaurant - Fast Food Near Me - Norfolk, Virginia

Food is great but kind of bummed with the last experience. We asked for pup cups as we always get them there and the pups were excited. But we pulled up to the window and the lady said they dont give out pup cups. I asked her when they stopped doing that and she told me awhile ago. I then told her I had just gotten them there a week prior. She then told me they aren't supposed to as they lose profit since they can't charge for them. Really didn't see how a small amount of whip cream for pups would put them under. She might just not have known they do or not want to put in the effort but am a little disappointed. They did give each pup a small treat for free which was nice but not so sure how they profit from that either. read more

Nice location....it was clean, service was fast, staff was friendly. I stopped in for dinner on a Friday night and it looked like a popular place for young families. Lots of babies and kids, so the little play area they have was well utilized. Food was good and I was in and out in just a few minutes. read more

Chick-fil-A - Fast Food Near Me - Norfolk, Virginia

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Good Morning!!! We never had breakfast from Chick-fil-A. We came down to visit our daughter and granddaughter this weekend and I ordered everyone breakfast this morning. I have to say, they have the best chicken biscuits and the hash browns are really good. Worth your time. read more

Did a mobile order and waited in the drive through line only to be told after 10 minutes of waiting that I would have to go through the line again, the second worker I talked to (to confirm my order again) was very rude, the third person I had to talk to said that my order wasn't even registered. Finally after recovering my food it was cold, not room temperature but actually cold. This is the last time I go to this location terrible service and quality of food for a CFA read more

Thanks for forgetting to put any sauce In my bag after asking if I wanted any other sauce besides chik fila sauce really made my morning

Hello, my name is Victoria Martinez. My husband and I recently ordered from this chick fil a location and it was a terrible experience. We had ordered two grilled chicken club meals with chicken noodle soups. When we were waiting in the drive thru they told us to pull off to the side and continue to wait because the chicken noodle soup wasn't ready. After fifty minutes of waiting my husband proceeds to go inside and ask what's going on with our order. He comes back a few minutes later stating that our meal should be out shortly. When we finally receive our meal and drive off we realize they gave us fries instead of our soup. They had us waiting for almost an hour just to receive the wrong order. I am very disappointed in the service. read more

Absolute terrible customer service. I went for my lunch break today, 11/22/2021, & was not given a straw, or any of the condiments that I asked for. Fries were cold & had to toss them. They were a large btw so there goes my money down the drain. Thank God I had a mobile order because the guy who handed me my meal, ripped off the receipt that was attached on the bag. Honestly, all of the fast food restaurants on Military Highway lack customer service skills & accuracy. read more

This has got to be the saddest Chick-Fil-A I've ever been to. The workers are sad, the food is sad, everything about it makes me not want to come back. Not once when I talked to 3 separate employees did any of them make eye contact with me, smile, or even acknowledge they heard my requests. There was no "My pleasure", no "Okay", nothing. They simply performed the tasks I requested and that was it. I want to feel welcome when I go into a restaurant, not like I'm a burden! I ordered the 12-Count Nugget meal and received an 8-Count and a 4-Count because the worker said they didn't have any 12-Counts ready at the time. This was totally fine until I tasted the nuggets. They were obviously extremely old, as they were very chewy....chewy to the point where I had to spit out a few of them. My Waffle Fries were also sub-par. Rather than full fries, my carton was filled with tiny little fragments. This has got to be the most disappointing Chick-Fil-A meal I've ever eaten. Take a little extra time and go to the Chick-Fil-A on Monticello Ave! This one isn't worth it. read more

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Stopped by this Chick-fil-A around 2pm on a Friday.(Yesterday) the drive thru was getting pretty long. I went inside, used the restroom and ordered my food. The women's restroom was very clean! I love how they have motion sensored trash cans for feminine products! I have never seen anywhere else have this, I loved it. Anyways back to the food. I placed my order and within 2 minutes it came out! This sandwich was absolutely perfect. The chicken breast was breaded yet still juicy and thick. The cheese was placed perfectly on the breast, along with pickles. The bun, you guessed it! Perfect as well. I have never had a Chick-fil-A sandwich put together so perfectly. It literally looked like the advertisement! I will only go to this location from now on. Also the staff, very kind and hardworking women!! Loved it. read more

Chick-fil-A - #1 Chick-fil-A Chicken Sandwich with American cheese - Fast Food Near Me - Norfolk, Virginia

The worst chick-fila in the entire 757. Unprofessional, never consistent, extremely slow. Save yourself time and avoid a headache by going to a different location. Beware read more

I paid 20$ for this and a chicken nugget meal the fries were super salty and not fully cooked. That's crazy how did you not see this in the food before you gave it to someone . This is scary because had I not noticed it or but into it it looked like the perfect sandwich. This is unacceptable check your food before you put it together so just rush and throw the food together ! read more

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Definitely not my favorite location but it's close to my son's daycare. I frequent the drive thru when it's breakfast time because I'm lazy in the morning and I just want to get my food and head straight to work. Lol Please beware, their parking lot is jacked up. There are major craters in the ground around the entrance. Hopefully they will fix these soon. Service here is okay. Not as friendly here as they are at other locations but I've never had an issue with my order. read more

Very disappointed because CFA is my go-to when travelling for work so I ordered my breakfast order for pickup 5mins before it ended. Order confirmed and I'm waiting at the pickup. Apparently I didn't click "I'm here" in time so they cancelled my entire order. When I asked, the girl told me my payment declined. 1) rude 2) it most definitely did not lol. At least this isn't my local CFA, because back home they're ON POINT :) read more

The buns are horrible. Crumbly and tasteless. The chicken is good. Services wonderful.

The "McDonalds" of Chik-Fil-A Location - Customer Service: I'm surprised to be writing this review for Chik-Fil-A, a normally thought of fast food quality restaurant. To set the stage we ordered through the drive through and it's never a surprise that they are a popular place. That's a given and doesn't at all influence this rating. What does, however, is the customer service. Normally, for long lines there are outdoor representatives who politely greet you, take your order and process you quickly. An ingenuise system that quickly leaves you feeling accomplished even as you wait. Though this system was not in place at this location, you'll often still be greeted and treated in the same professional and friendly manner...not the case here. This could have easily been a McDonald's representative at the Chik- fil- a price. Food: This was the first time we have EVER had stale, old fries. Genuinely NOT good and disappointing for the quality expected for Chik-fil-a. Recommendation: Keep driving. Recommendation for Franchise: Retrain or be a be a better operator. You are not representing the level of expectation for this remarkable brand. read more

Catering is big money for restaurants. So when those costumers come in to pick up their food at a set time and then have to wait 25 minutes for it to be pulled together, you lose that business. Love Chick Fil A, but definitely not this location and definitely will not make a large order through them again. read more

Enjoy the superior side salad for a refreshing side option. Your body will thank you for it. Kale, chopped broccoli, vinaigrette and mixed nuts. read more

Chick-fil-A - Superior side - Fast Food Near Me - Norfolk, Virginia

This is probably the Chick-fil-A I frequent the most just out of pure convenience. As all Chick-fil-A there's always a long line especially drive through but it does move quickly. I usually get the same thing every single time. Grilled Chicken Wrap with Spicy Dressing. If you haven't tried it I highly recommend the frosted lemonade. It's so good. In all my years staff is usually very friends, never had a mix up on my orders, never got cold food (except the wrap it's supposed to be cold). Quality is pretty much always consistent. read more

Chick-fil-A - Chicken tortilla soup. One of my favorite items on menu when it's available. - Fast Food Near Me - Norfolk, Virginia

Poor customer service. Have got our order wrong multiple times. Rude to their customers.