Just another Chick-fil-A...speedy service...unique tasting chicken...and excellent signs of professionalism...the inside at this location is always nice and clean...and the young staff are so polite...good job as always Chick-fil-A read more

I recently had a poor experience with this location on a to go order. I got down the road a few miles and realized my order was incomplete and utensils wasn't in the bag I called and mgr said she would reload back on my app and that never happened. I called corporate and they did not do anything either. Its not about the food just the idea Of poor customer experience read more

Went in and ordered two meals and a Mac and Cheese. The fries had the full fries on the top only to give the illusion that they were all like that. After I ate the first 2-3 all the crumbs broken fries were in the bottom. Same for both meals. Smh CFA is losing quality. For $30 for 2 meals and a Mac and Cheese and get this type of meals, might as well go to McDonald's read more

I get off work and decided to stop at this location because it's close to my home. I honestly was planning to go somewhere else but I thought Chick-fil-A would live up to it's name. I should have really check my food because only one fry was hot and the remaining fries were extremely old. The grilled chicken sandwich was completely old. I couldn't believe the bread is so hard that it crumbles. I been calling the restaurant to speak with a Manager and keep getting the recording. I've left two voicemails in the past 35 minutes and still no call back. This is very bad customer service and I need to face reality this company not a 5-star anymore. I'm so disappointed and I will store this crappy food in the refrigerator tonight to take back to them tomorrow. I better get full refund read more

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Shelby- This person as a team leader is a joke. "Lead by example" If this is who you have leading your staff, then I understand why this store is rated 2.5 on Yelp and you have so many disgruntled customers. Your staff need to be trained on what it means to give quality customer service. I used to be a catering coordinator of two Chick-fil-A stores. I'm appalled at the way this particular store staff handle customers. I won't be coming back, I'm just may not need anything to you guys because you feel like customers are disposable by the way that your staff behave. read more

I love Chick-fil-A. Eat at them all the time and this is the 1st location of ever found that does not do it right. Our orders were not correctly done. We ask for 2 grilled spicy Deluxe chicken sandwiches with no cheese but the cheese was there anyway. We asked for mustard and got all kinds of sauces but no mustard. And there were no napkins. Not one. When you are running an all drive in operation you gotta do better. You were a disappointment. Based on your other reviews I am being generous. read more

Chick-fil-A - The entrance that is not ever open - Fast Food Near Me - New Caney, Texas

I went to Chick-Fil-A on new Caney and everything was going good I got my food even tho they told me to park , I didn't eat my food until I got home . Once I got home I got 2 meals and when I seen my fries THEY WERENT EVEN FULL CHICK FIL A NEVER DISAPPOINTED ME UNTIL TODAY read more

Chick-fil-A - Fast Food Near Me - New Caney, Texas

I'm am very disappointed in this location. I have been here once before and had a minor issue but they resolved it so I moved on. But again I tried to give them the benefit of a doubt and went there again yesterday! One the person who was working the window was not very friendly not a single word as she was handing us our food. Now I know they want to be quick but they have to maintain that customer service which I believe I wasn't receiving. After getting my food the fries were barely filled up had about 10 fries total!! That's ridiculous, but then also opening up my spicy chicken sandwich I thought it was a chicken mini it was so tiny !!! I added a photo it barely covered the small bun they also gave me!! I won't be back to this location. read more

Chick-fil-A - Spicy Chicken Sandwich - Fast Food Near Me - New Caney, Texas

I've had multiple issues with rude staff. I haven't been in months and honestly was not going to go back ever, but today for some reason I wanted chicken minis. They just threw them in the box the look like trash. This location has the worst quality I've ever seen. Add that to them always forgetting something and their attitudes, no thanks. You get better service and quality at McDonald's and that's sad read more

Chick-fil-A - ows a box of fried food - Fast Food Near Me - New Caney, Texas

This is the worst Chic Fil A store that I have ever been to. I am a regular at this location only because I live in the area. The food is always good but other things that Chic Fil A is known for and what people appreciate about the franchise does not exist at this location. The employees do not say thank you or "my pleasure" when I end up saying thank you first. A couple of times my order has been wrong. And lastly, for some reason its always a problem with the ladies at the window that I check my bag and ask for the sauces that I asked for when I placed my order. Recently, I was told that they have a 4 sauce limit. *mind explosion* Since when? I love Chic Fil A's food but I do not feel welcomed at this location. read more

Five-plus stars for community involvement. This location recently hosted a "father-daughter" pre-Valentines dinner evening. It was marvelous. Thank you for what ypu do, CFA! read more

Chick-fil-A - Fast Food Near Me - New Caney, Texas

Ive been going to this location ever since it opened. I can say that this is the best chick-fil-a restaurant i have ever been too. They are fast friendly and clean service. As i was sitting down enjoying my "Grilled Cool Wrap" i noticed that the employees and even manager would go around and clean the table, and asked if we have everything we need. read more

Chick-fil-A - Chik fil a wrap with grilled chicken, with a order of side salad - Fast Food Near Me - New Caney, Texas

Always forgets something. Paid extra for bacon, didn't get bacon on my deluxe sandwich.

They're not perfect, but I frequent this location often. They do miss a few requested condiments at times, especially for dine-in. Chick-n-minis are a bit dry in the mornings. Besides that, staff is friendly and customer service is good. read more

Visiting from out of town, this is the best Chick-fil-a we've been to in a long time. :) Adding this review because I see the reviews aren't great and I want everyone to remember, people usually only leave reviews at chain places like this when they're upset. read more

Every single time I order there is missing items. Refunds from door dash don't do much good when you are hungry. I keep going thinking the next time I'll get my complete order and I continue to be disappointed. This is the last time I will go to or order from this location. read more

Can't believe that this franchise owner wants to nickel and dime his customers. Have been getting 3 sauce with my meal as long as I can remember. Now 15 cents for an extra sauce. read more

Love this location. Also, when u download their app...Zack, the General Operator at this location, sends me a free item 2-3 times a week. I don't make it in to collect it 90% of the time but I just feel like it's above and beyond what is expected. And what's even more amazing... a purchase is not required. It truly is a free item. read more

They forgot my schools order, we waited for about 20 minutes! My teacher called them multiple times before we got to school and they even emailed her saying that it would be ready. The time that we got to school we had to wait almost 20 minutes!!! The food was good though. read more

Came to this Chick-fil-A pretty often and usually they have good service, but tonight their staff was really rude. They were all younger staff so that may of been the issue. They were making a deal saying they no longer did extra crispy nuggets when that's what I get that every time I come and there's never been an issue before. Decided to just not get nuggets after that. read more

OK, this is a little thing but this location skimps on the Ice Cream Cones. They are way to small. The Ice Cream barley rises above the cone. Smallest I received in 3 states. read more

Very Slow Paced, not very welcoming staff especially at night compared to others Ive been to such as NorthPark CFA. read more

Chick-fil-A - Longest of Lines that doesnt seem to end - Fast Food Near Me - New Caney, Texas

The rudest Chik fil A I have been too. I accidentally pulled up to the lady standing outside to take my order since you know, that's their thing and didn't know she was only for pick ups. I even offered to back up to the box to take my order since no one was behind me. Then the lady at the window hands me my food and proceeds to tell me next time I need to order at the box so they can have my food ready in a rude tone. It wasn't a big deal as if I had a huge order and caused a back up. Geesh. read more

Always fast always good exactly what is expected from the brand. Their good reputation is well-deserved. Will definitely be coming back. Great customer service. read more

I used the drive through it was a quick transaction, I paid at the signs in drive thru my order was correct as always and I had a delicious Keto friendly meal! Thanks for being consistent !! Delicious food and nice people ! read more

What good can I say about this place? Absolutely nothing ... Food was really terrible and not prepared correct. They messed up my order twice. The staff trys to act way to nice and I see through the fake crooked smiles. Never again. Didn't ruin it . It's ruinTTT!!! read more

This Chick-fil-A got bad reviews but when I went I got the number one original chicken sandwich combo with a side of fruit and a diet lemonade the customer service is great as well as the food. I will be going to this one from now on. read more

WORST CFA EVER !!!!!!!!! got there stood in line for about 10 minutes workers would pass by and not a single one would take my order..... then a girl finally took my order and she was rude & unprofessional little kids should not run that place !!!!!!! Once I received my food the nugget's weren't even cooked properly.... My food was cold !!!!! read more

I love that we finally have a CFA out here in the Valley Ranch Area we go all the time! But The staff that takes your order through the drive thru always seem bothered to be taking your order. And I always make my meal a large, and pay extra for the bigger size of course, but my fries are always half way filled. You're literally paying extra for the fry holder so don't even bother. read more

We stopped here on our way to a festival. I placed a mobile order and went inside to wait for my order. When my order was ready, it was placed in the Uber pick up shelf without any drinks (3 lemonades and 1 iced coffee). Once I went through the bag, no sauces or silverware were included. I asked for the drinks and was brought a frozen coffee instead. I asked for iced coffee and was brought it with the milkshake lid on top and almost spilled it when I got in the car bc it doesn't fit. The condiments station was not stocked with anything except napkins. I understand they were busy but nothing was stocked, no one was smiling and no one attempted to apologize on behalf of the restaurant and staff. No my pleasure that you hear at the other locations. No sure what is going on here but this location needs some help!! I will not be returning to this location because of my experience. read more

Very disappointed in the quality of breakfast at this location. Arrived at 6:30AM Saturday so 30 min after opening. Very few customers (2) inside and maybe 3 cars at the drive through. We ordered two Chicken biscuits and a bacon egg cheese biscuit. First, hubby's biscuit was in pieces and appeared to be missing pieces when he opened the wrapper around his bacon egg cheese sandwich. He struggled to eat it as the biscuit continued to fall apart and it was barely warm-not even warm enough to melt the cheese. Hash browns were over cooked. My chicken biscuit was fine. Biscuit was intact but a little smaller than usual, chicken was ok. We opened the second chicken biscuit and could not believe how small the chicken serving was (see photo). We would have let the broken biscuit issue slide, but the mini chicken serving and awful hash browns were too much. We also didn't feel the service was as on the ball as other Chick-fil-a restaurants. Maybe it was too early. We are generally so much more pleased with food and service at other locations. read more

Chick-fil-A - Super small chicken serving on biscuit sandwich. - Fast Food Near Me - New Caney, Texas

Customer service is slow and unprofessional. And every time I end up coming here thinking it'll be better than last they always surprise by always screwing up something on my order read more

For the people that attended us we noticed we received poor mannerism as maybe opposed to others . Lack of repeating our menu items back and could've gone about taking our order in a more polite way but I can't stand that I don't wanna be here attitude especially when we love CFA so much .. In conclusion because of the lack of better communication with your customers, I received our items which were incorrect and did not get any of the condiments I actually asked for and failed to get my salad side items . Again we love CFA but step up the customer service skills and attention to detail/what the customer is actually ordering . read more

Me and my son decided to dine in for our first and only time (so far). We had a pretty good experience; can't complain about our food or customer service, they were both as good as could be. The play area, however, seemed very greasy everywhere. read more

Nasty !!! I bought a number two - a spicy deluxe. Bite into it and pulled out a black hair out my mouth ! they say there workers wear hair nets but there was a lady with orange hair without one . Absolutely disgusting!!!! read more

First time at this location and they are so slow! I think I could have gotten an order faster from Whataburger. Also, half of my nuggets were the size of popcorn chicken. Completely unlike any Chick fil A I've ever been to. read more

This is a horrible location they are very very very rude to girls here do not know the meaning of good customer service at all All I ordered was a Chicken sandwich and they couldn't even get that right read more

Excellent customer service, friendly staff, very clean. I have always liked chick fil a and have never had a bad experience at any location. This one is no exception. read more

Worst chic fil around. Biscuits are always undercooked and chicken always old/not hot.

Went about 5-7 miles out of my way to get this on the way home. Ordered the 12 piece meal. Service was fast, but I guess at a cost. Drank my coke on the way home. Not hard considering when I took the lid off it was 3/4 the way filled with ice. Which means it started out with more since I took the lid off after the drink went too fast. Kind of used to any fast food place doing that. Just not used to driving home to find out my meal was missing the fries. 9-10 miles was not worth going back to complain. They need to slow down and do some quality control. read more