The woman working the drive-through around 10:00 a.m. this morning held up the line for nearly 20 minutes while chatting with a friend in the car ahead of me. It felt very unprofessional and inconsiderate of the customers who were waiting. I've always held Chick-fil-A to a higher standard, so this experience was really disappointing. read more

I'm a bus driver. Came here to relax while the students attend a conference at the conference center. Short walk from conference center. Had a spicy breakfast biscuit, very tasty and cup of coffee. They need to learn how to make a good cup of coffee. The wife warned me. read more

Oh my wow! What a unique setting!! Drive thru was super fast, employees are smiling - the super chipper employee on the street taking orders made my day!! Good food, quickly with a 'my pleasure' can't be beat! Thank you for making my gluten free day. read more

This is a counter service location not a full size Chick-fil-a. The staff and management here are friendly and courteous. The food is always fresh and warm when it's supposed to be. So things to be aware of. It closes earlier than many Chick-fil-a's and it's very busy. Even when the inside looks light they have a heavy online order volume. It's a clean and safe place to eat for a low cost in Downtown Parking sucks, it is on street and metered but most folks walk anyway. It's another one of my go to's downtown. read more

The wait was a little long but the food was fresh and hot and the fry boxes were full. Service was polite.

Slowest service I have experienced at a chick-fil-a. Four people standing in line in front of me at 9:35 AM and at 9:47 AM I stepped to the counter to order. Received my order at 10:00 AM. read more

I love me some Chick Fil-A. Who doesn't? But the one downtown on Royal St is slow. I'm talking slooooowwww. The food is still on point and the peeps are super friendly, but if you're in a hurry, do NOT use the drive-thru The Egg White Grill is a delicious low calorie option for breakfast. Drove through for a quick cup of coffee this morning and it was beyond old. Disgusting. It tasted burned. So disappointed on a cold morning. Come on people, make a fresh pot. read more

Chick-fil-A - Chicken Minis Breakfast - Fast Food Near Me - Mobile, Alabama

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Terrible service. Got my order wrong, did nothing to make it right except for they told me to call an 800#

Some of the slowest service I've ever had from a fast food restaurant. So far I'm not a fan of this specific chic fil a.

Currently in the drive thru line waiting for my mobile order, 54 minutes in. I feel like a hostage, please send food. From the Dauphin St chick fil a, it will get here faster. This is the 3rd or 4th this has happened read more

I called to place a pick up order for a local customer breakfast. The person on the phone was very negative about me placing an oder for about 12 people. In fact, she wouldn't take my order. I just went to the drive through and placed an order. The person at the window was very nice. I was not happy about my attempt to place the initial order. I would ask that that policy be reviewed. Thank you. read more

Line was super short on a Saturday during lunch! The employees were so kind, and everything in our order was correct! Drive thru experience was so unique! read more

I frequently visit this Chik-fil-A because it's in within walking distance of my office. There is no drive-thru because it is located into the Trustmark building. They are always fast paced and have my order ready without a wait. Some times during the morning they can be a bit slower than usual. You can alleviate that by using the chik-fil-a app... thank me later read more

Chick-fil-A - Mornings at Chick-fil-A - Fast Food Near Me - Mobile, Alabama

The Morning crew is so warm and welcoming and positive! They always have my order correct and ready to go with a smile

Do not go to this Chick-fil-A on a Saturday. We ordered through the app. Waited 45 minutes and finally got our drinks. The food wasn't ready for over an hour and 15 minutes after we ordered. Everyone in the restaurant was angry. read more

Was it as tasty as every other Chick-Fil-A? Yes. Just as clean? Yes. Friendly? Yes. Maybe it even had a bit more of a contemporary design to it as well. But the service was slow (although they were apologetic). Despite being the only 5 people in the restaurant at the time, the staff seemed completely overwhelmed by our $26 order. It easily took 15-20 minutes before we got our food. read more

Don't go here. You will get faster service at McDonalds. I've never seen a Chick-fil-A drive-thru move so slow. This franchise needs tips from the Spanish Fort and Dauphin Street locations. read more

Slowest chic fil a I have ever been to.... 25 min for 5 cars at 135pm...not even a lunch rush.

The employees were super friendly at this location. I came in early for breakfast on a day that there had been ice on the ground and the whole city was pretty much shut down. It took them a little while to prepare the food because they had just opened but they were nice about it and very welcoming. I wouldn't hesitate to come back for breakfast if I am ever in the area again. read more

I will never be going back to this Chick-Fil-A location. I stood in there for 30+ minutes waiting on my food. I also started noticing that many people who had ordered after me were getting their food. Come to find out, they were bumping my order because I had a larger sized order. On top of that, once I got home with my order, I realized I was missing a thing of fries and there was no straw for my drink in the bag. There was this other guy behind the counter that was picking up fries off the floor and counter and serving them to customers. I am so absolutely disgusted at how this place is run! read more

We have never had a good experience at this location. Today I ordered via my app and then had to wait 20 minutes for my order to be ready. After them demanding my recipe which I had thrown away during my wait they finally believed it was my order and gave it to me. I was very disappointed to start eating my lunch and realized that my sandwich was dry, not hot, and my fries were rock hard. The previous time I had gone to this location my breakfast biscuit completely fell apart, crumbling into pieces leaving me a tiny bit of biscuits left, it was very dry and inedible. I have yet to ask for a refund because I never feel like driving back over. I only stop there during my commute. I'm very disappointed with this because chick fil a is my favorite fast food and has been since I was a small child. I really hope they can shape up at this location. read more

Quite possibly the worst chic Fila in the country. Always seemed to be understaffed And extremely slow

This chick fil a has very weird hours. Why is it not like every other chick fil a closed at 2pm every day. And closed Saturday and Sunday.

Waited 30 minutes for food with 5 cars in front of us... might be good during the work week, but stay away on a Saturday if you don't have an hour to burn. read more

Leon was great, he is the most kind man I have ever met!!!

This is one of the busiest chick-fil-a locations I've ever been to, but the service is fast. Food is brought promptly. They run this place like a well oiled machine! Props to the staff for running so smoothly with such a high volume of customers, because not every restaurant is successful at doing so! I had the Cobb salad with the avocado ranch dressing and it was delicious! read more

Cashier was very rude!!! Yelled at me when i asked a simple question. Please hire nicer people

I love CFA but this locations drive thru is horrible. Went to lunch at 2:20pm and with 2 cars in front of me I waited 10 minutes to place my order and another 10 waiting. I ordered an iced tea and there were literally 5 ice cubes in my large cup and I ordered a large waffle fries and received a medium. Also, they gave me no sauce when I asked for CFA sauce. I just started working downtown and was hoping this would be a good lunch spot but I'll never go to this location again. I enjoy my Schillinger Road and Airport locations better. read more

It is with a heavy heart I write this review. My family and I went to eat, there was one person eating and my family ordering. It took about 15 mins to get the food, I understand it's not a long time for awesome food, but still it was awhile. Then the order was incorrect and we had to ask for our drinks. Ultimately they fixed the order but all-in-all it was a longer ordeal than I have ever experienced at any other store. This includes 7am school traffic less than two mile for a private school. read more

This is the slowest Chic-fil-A I've ever been to. I waited in line 15 minutes and then another 15 minutes on my food. One of the the workers was not in uniform, and had a large tatoo exposed and a nose ring. I didn't get the usual high quality vibe I usually feel at a Chic-fil-A. read more

Shout to the folks at this location! Not only is the set up cool. They offer drive-thru downtown!! My family and I had traveled all the way from TX to visit family. We wanted to get a quick bite and found this spot. Only when I unloaded the car at our families house I'd put my wallet in a different bag. So I had to go back to get my wallet after placing the order. They were very nice about my screw up and when we came back they remade the order fresh for us. Thank you so much! read more

The worst Chick-fil-a I have ever been in. Extremely slow and more interested in talking to each other than getting the food ordered. Will not come back here!!!! Buyer beware!!!! read more

Very slow. Took 20 minutes to make 3 biscuits then messed 2/3 biscuits up. We got the managers involved and they still didn't help anyway.

If I lived closer I would always go here! The service is the best service I have had by far! I super appreciate Liz for giving the best customer service! Clean, quick and fresh read more

My co-worker and I order so much from here that we probably keep this place in business by ourselves. The handy mobile app makes ordering a breeze. I work across the street so it it's really convenient to order on the app before i leave and by the time I get there it's ready. I've never had to wait longer than a few minutes once I check-in. They're staff is always very friendly, added Bonus!! read more

Usually Chic Fil A has it together with fast service. This store has fallen behind lately. I have been there twice in the past two weeks, both times they have only had 2 cashiers and 1 runner running the front. Last week I was in line with 16 people in front of me waiting in line for 18 minutes. Today, there were 14 people in a single line and I left. read more

I have alway been a fan of Chick-fil-A, however this location is terrible. They are incredibly slow and over cook most items. It's in a convenient location but all in all this Chick-fil-A isn't worth the time you spend there waiting on your order. Today was my LAST visit to the location. Waited for over 20 minutes in the drive through, and 10 of that was on my order. Not worth it. read more

They forgot my chicken minis I added to the order so That kind of sucks. I'm in college and just wasted $5 on chicken minis I didn't get to I'm sad. read more

I'm sitting here in the drive through- nineteen minutes in- and there are literally 3 people in the dining area. I have never been to a slower chick-Fil-A like this! read more

I am a big fan of Chick-fil-A, but this location (12 N. Royal Street) leaves much to be desired. My last three (3) visits have been less than great, as my order is always incorrect. I have hope for this particular location, but I visit other locations more frequently. read more