I'm writing this mainly to shoutout Carlos. Almost every time I'm here, Carlos helps me in the drive thru. He is always so friendly, efficient, and exemplifies why Chick-fil-A is known for having the best service. Thank you, Carlos! And as usual, the food at this location is great. They occasionally miss a sauce or something, but nothing worthy of note. This is my favorite location in Midland. read more

Just forget and mess up everything I asked for why don't you! worth going somewhere else where they listen and actually care to get your order correct. Also the only chickfila I've ever been to that's never used "my pleasure". read more

Chick-fil-A - The order # - Salad Near Me - Midland, Texas

I've tried this location twice in the last month and it's bad. HORRIBLE mood. HORRIBLE service. ENGLISH is not the preferred language and is difficult to order when no one can understand you. How do you mess up a shake!! Dr. Pepper was good! read more

The service here has steadily gotten worse. We ordered 2 breakfast items this morning while the store was quite slow and it still took 17 minutes to get our food after ordering. My husband ordered extra chicken in his burrito and when he asked if it was in the burrito because it wasn't listed the woman in drive thru said "I'm not sure". I ordered the bowl and it was less than half full. I honestly thought chik fil a had better standards than this when it came to service and food quality. read more

Chick-fil-A - Salad Near Me - Midland, Texas

Ordered a 12 piece, was charged a 12 piece but given 8 piece. Thanks to Josh in drive thru at 9:35pm. Lock in. read more

Chick-fil-A - 8 piece paid for 12 - Salad Near Me - Midland, Texas

Super busy but the parking lot and drive thru are laid out well. Everyone was really nice and efficient However It's almost March .. might want to take down the holiday decorations, marquee and Peppermint shake on the menu. read more

We went to this chick fil a today and had horrible customer service in the drive through. The young man who took our order in line did not make any eye contact when talking, did not repeat back what we ordered, and was talking to other coworkers while we were ordering. He proceeded to ring up eat item separately, instead of a meal, which ended up charging us more. When we moved up to the drive through window another man handed us our order and when we told him we were missing a drink he told us to "check our receipt". We let the man know that we had ordered it with the young man taking orders in line and that the drink was supposed to be part of a meal (he rung up all of the items separately and missed the drink). Instead of correcting their mistake he responded with "ok...." And stared at us. I ended up paying AGAIN for a large drink. Very sad about this experience. The food was nice and hot though so 2 stars for that. Very poor service. read more

The food is never a miss but if you're in the drive thru line and have been waiting. They will come out and start taking orders for the other line instead of just getting to you after you've been waiting longer than some other people. In my opinion this could be managed better bc I know I'm not the only one that can be waiting over 10 minutes to order just to watch them walk past me and get the person who just pulled up. I know the food isn't going anywhere, but maybe be a little more considerate of who was waiting longer and who wasn't? read more

Every time I go and get tortillas soup , YOGURT OR SALAD OR COMBO! I never get the tortillas chips or granola or the dressing even the fries will be missing from my meal!!!! it's annoying to even make sure everything is in the bag but every single time there's stuff missing. Like why advertise what you get with your meal if u don't even worry to put it in the bag??? Common sense. Called and spoke to someone who said she couldn't give anything for free which I wasn't accepting anything I just hate that this keeps happening . But BY now y'all should have enough saved with how many times you don't give out the stuff WE PAY FOR . It's not FREE DO BETTER read more

The service at this location is pathetic. They have forgotten to place sauce in our bags on more than one occasion. When asked if they could please add sauce to our bags for two kids meals and for two salads, the two female employees at the window seemed to get upset and hold up the very long line even more to check their system to see if I was lying about whether or not they placed the sauce in my bags. One lady was giving me dirty looks. The other employee, (possibly the manager) then proceeded to hand me one dressing for two salads and three chick fil a sauces for two kids meals. As I asked them for a 2nd dressing, they proceeded to check their system again. After much debating and dirty looks given to me, the employee (possibly manager) finally gave me the 2nd dressing and said to just go. After arriving home with my takeout order, we realized they gave me a Sun Joy tea after I asked for a half and half tea. (To their defense, I might not have been specific enough, however, I have always asked for half and half tea and gotten half sweet, half unsweet. My daughter's sprite was completely watered down. I understand mistakes happen and especially at this drive thru, but the dirty looks and attitude are uncalled for and very unprofessional. This is not my favorite location by a long shot! Corporates need to take note and train these employees on better customer service. No "My Pleasure" at this location. read more

I'm not sure what has been going on but the last few months it seems this particular chick fil a is going down hill. They have gotten our order wrong, have gotten the cars out of order causing issues when at the drive thru window. It's taking way longer than before. Just two weeks ago we got sun joys and they tasted disgusting I threw it away. Fries soggy not crispy. Mind you this is around dinner rush time when food is flying out the door and in the past extremely fresh. It just seems like something has changed and not for good. We love chick fil an and it's sad because this one in particular is very convenient for our family on busy week nights . But we won't be back anytime soon. read more

Worst chick-fil-a ever! I usually love chick-fil-a restaurants because of the great service but this one is not like all the others I've been to. It's more like a typical fast food drive through. They always get something in the order wrong or forget something. Also the food is not made to par like other chick-fil-a restaurants. I usually get a wrap and at other places it's full and made well but at this place it hardly has anything in it. The French fries taste like a whole tub of salt was dumped on them. They aren't even edible. After this happening on multiple occasions, I won't be going to this chick-fil-a anymore. read more

Holy Chick-fil-A cow Batman this restaurant is busy. The double drive-thru was jammed around the front of the building but it was dinner time. We went inside to get through the restaurant quicker and definitely did. The unsweetened tea was wrong initially but they did correct it quickly upon me tasting it. Chick-fil-A turns out great tea. The 12-piece nuggets were consistently sized and honestly some of the smallest nuggets I've ever seen (and I used to work for this chain.) I wish they were hotter but still good tasting. Best to go with honey mustard over Polynesian for dipping. read more

Chick-fil-A - Salad Near Me - Midland, Texas

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Talk about world class service. We had amazing people help us tonight at the crack of 10pm. Well done!

This is the worst chick fil a in America lol. I've given them so many chances before writing this review :( the workers are lazy & slow. (besides the one man who wears the bucket hat i think his name is Joe?) this is the 3rd time in a row they haven't given any sauce after asked. the line takes FOREVER every time. the parking lot is strangely designed with excessively large speed bumps. it's just bad read more

Service was poor. Rude! Glass was 3/4 full with minimal ice. 3 outside window and 2 inside laughing up a storm and ignoring customer service!!! Will avoid this place!! Double Drive read more

This location could take notes from the others. It has always had poor service since they opened. Always something missing and very unorganized drive through line. read more

If I could give 0 stars I would. Went through the drive thru a few weeks ago got home and our whole order was screwed up. Called the store asked to speak to the manager and she acted like she could care less. Told me I could drive back during 5 o'clock traffic to get a new meal. Didn't ask for my order # or what it was. Got home with my new meal and it once again it was AGAIN. It's closer to our house so went back today and again wrong. When I told the young man at the window I was missing my wrap he looked at me like I was stupid and just stuck his hand out with the bag. He said not a single word. Horrible horrible especially for this being a CFA establishment. Owner should be ashamed and start making changes. read more

This spot always has huge hang ups in the line. The people that send you on to merge always say to follow the wrong car, and the people giving food always try and give me the wrong food. The staff is friendly and polite, but the lack of training and efficiency in the drive through is horrible. The chicken always seems to be burned here as well, which I have never seen from another CFA. read more

We went thru drive thru. Ordered 4 piece finger box. Opened up bag, no straws for drinks, chicken fingers burnt. Those kids don't know how to fry them right nor do they care. Guess I'll switch back to Canes chicken as they fry right plus larger portions. read more

Chick-fil-A - Burnt chicken finger box! - Salad Near Me - Midland, Texas

Absolutely fabulous! Never have had any problems and I visit this location at least 2x a month!

Fast and friendly. We came during the lunch rush and the line moved fast as did the food arrive. The restaurant is clean and they have an indoor play area for the kids. Fresh flowers decorate the tables! There is ample parking outside. read more

Chick-fil-A - Dinning room - Salad Near Me - Midland, Texas

This is literally the worst Chick-fil-a I've visited , I literally will drive up the loop from now on if I feel like eating there. My order the last 5 out of 6 times has been incorrect. I can't leave this place without double checking my food ever and it's always missing something. Actually just now I ordered a larger order in which I had to just glance over and well I get home to missing items yet again. I'm glad raising canes is about to open next to HEB they are consistent which I am looking forward to. read more

The cashier was very friendly. My wife's sandwich came out wrong. No big deal. Typical. However after they remade the sandwich it came out with pieces of black plastic in it. Almost chipped her tooth! Had to bring it back up there to remake the third time. So saying is true. Third time was the charm. Not. The dang cheese wasn't melted. Cold and thrown on there. Oh well maybe the next chick fil a will have it together?! read more

Their fries are a little too crispy, and they're not as friendly as every other CFA I've been to. After interacting with three employees, only one used their canned "My pleasure." read more

Chick-fil-A - Salad Near Me - Midland, Texas

I'm not one to complain, especially about Chick-fil-A, but this one is the worst in town. We went for dinner tonight and the place was a mess (almost every table was dirty), they had one person on the register (who was also filling drinks), and they had people coming in left and right from the drive thru with incorrect orders. The tip of the iceberg was, I watched an employee put a sandwich that was brought back by a customer back on the food line to be bagged, gross. It's a very nice place but they seem extremely understaffed and undertrained. Oh, and the manager getting on to her crew with a packed house was a bit tacky, as well. Do better Chick-fil-A. read more

This location is not up to par. I went through the drive through today. Staff seems like they don't know what they're doing. Check your bag before leaving... they always leave something out. Today, it was my salad dressing and 2 nuggets... I also asked for crispy chicken on my salad but got grilled. The fries were not hot. How can fries not be hot at lunch time (12:15)? My husband called (even though I didn't want him to), and thankfully they gave us a voucher for the next visit. There will always be a next visit for this mama... I just hope they get their act together. read more

Consistently get orders wrong. Staff is rude and couldn't care less. If you order from a delivery service you may lose the money as well. Today I lost 19.00. read more

This Chick Fil A does not live up to the Chick Fil A standards. Since they opened they have struggled. They are rude, they consistently get my order wrong and I have stood in the restaurant and waited for several minutes for anyone to acknowledge my presence. I love chick Fil a and I have never been so disappointed by one. At first I figured it was because they were new, but every single time I go there they are unpleasant, rude, and always mess my order up. I am disappointed and surprised that they are allowed to stay open with such low standards. read more

I love CFA and this one does not meet company standards. Shorted our order and very rude staff who seem like they absolutely hate being where they are and also do not use phrase "my pleasure." Corporate should get involved here to help protect their brand. read more

Worst chic fil a ever in the mornings. We were there about 5 minutes after 6 and it took over 10 minutes to get three biscuits. We usually go across town to a different store and by the time we get to the window they already have our food ready. We regret coming to this location every time we do. read more

Super friendly waitstaff. Seemed eager to please and helpful. Efficient and received my order extremely quickly. Food is always hot and fresh. Love this chick fil a!!! read more

Let me start off by saying we love Chick-fil-A and the food here does not disappoint however, the service definitely does. We went through drive thru with a big order and expected to wait for order to be filled and correct. We headed home without checking our order because Chick-fil-A never disappoints, right? Wrong!! After getting home we found that all of our large fries were less than half filled, our gallon of lemon aid was diet when it shouldn't have been, and we had no Chick-fil-A sauce (which was the only one we asked for). You would think a large order of $150 would have been checked by a manger or at least they would answer the phone when I called to bring this to their attention. However they didn't so I was forced to leave a yelp review so they could get the message. Next time I will drive across town to a different Chick-fil-A, where my order will be appreciated and treated with respect. read more

This chick fil a is so bad. Been sitting in the drive through for 35 minutes to be told they can't fill my breakfast order because breakfast is now over. This is a very poor representation for chick fil a. Corporate should be involved here. read more

Midlands most poorly managed chic fil a. Orders always wrong in drive-thru, dirty, and understaffed.

Tea and ice are cloudy and taste like their made with regular tap water.nuggets and fries were cold. I cannot believe that a brand new restaurant would not use RO Water. You would think that this place would lean a process to Pre cook just enough to keep the lines moving and hot food for customers to eat. read more

Something is different about this location. The lemonade is not like it is at other Chick-fil-A locations that I have been to, and the nuggets were under cooked. read more

Worst customer service I've had at a CFA, maybe even Midland! My husband and I ordered dine-in with the app and it took over 20 mins to receive our food. Then my husband had to go back up to the counter for sauce, not 1 person asked if he needed something, he eventually went around the counter to get it himself. Then before leaving we had to place a to-go order to take home to a family member, they had an attitude about the entire thing and swore we didn't send it to that store, then eventually figured out that it was in fact sent to that store. I will never give this CFA our business again. Save your time and go to the one next to the hospital! read more

I have always loved Chic-Fil-A and their high standards but sadly at this location it was not the case. Food ok, fries were cold and re-re warmed, and the employees were not the friendly and helpful servers that Chic-Fil-A is known for. I know its a busy location but the owners definitely need to look into this. read more

After reading the reviews on this place, I was a bit hesitant about coming here; but decided to anyways because of how close it is to my hotel. I'm not sure what all the fuss is about, I was served very quickly and my order was correct. The staff was pleasant,not overly friendly or rude. It was super hot outside so I don't expect them to be super friendly, would you if you were standing outside in 100+ degree heat taking orders in a drive through that only uses people to take your order and has no machine for it? This place is just fine. read more