I find myself trying Chick-fil-A again & it is hit or miss for me. I think the KEY is to eat it right away & not allow the food to get even slightly cold. My coworker brings us breakfast barritos & the past couple of times they are hot & fresh. I still remember the pimeno/honey sandwich, but the calories won't let me get that again. I'll keep trying to love it!! read more

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It's nasty please don't eat their anymore Lettuce with dirt, the French fries is too salty! what's happening to chick fil A we like! unbelievable read more

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Horrible service. It was clear on my order what I wanted. How can one eat these dry ass fries with no ketchup. And eat a salad with no dressing. Or eat nuggets with no sauce. What pleasure was it. I will say chick fil a is horrible and for the manager Ms. ritzy to tell me there was not anything she could do really pmo. You all's customer service sucks. It wasn't a pleasure and for Ritzy to tell me to come back to get the order corrected after I told her I was in the hospital was beyond me. Now I have to deal with DoorDash to fight to get my money back. Never again it was a reason I stopped dealing with Chick fil a. They have gone down and the food is mid !!! If you can't read why work if you want people to have what you want them to have. We shouldn't have choices. Again to be in the hospital and have food you can't eat is really messed up. And to have no kind of remorse just keep saying she's sorry yes she is sorry and so is her crew !!! Get it together bc at this point I would never. Word of mouth can really ruin a business this is why you all have gone down a lot. Never again will I go to a chick fil a. I thought you all were better than that. I should have ordered canes or zabys !!! They always are a pleasure and great customer service. Chick fil a suxks !!!!! And I said what I said !!!!! I don't even have a fork to eat the damn food. You all are sorry asf !!!!!!!!!!!! And it's MY PLEASURE TO LEAVE THIS REVIEW!!! I will be posting this on all my social media platforms as well !!!! It's best I couldn't go up there it would have been a real problem. People don't have money to waste on silly tired lazy shiftless no customer service having people !!! And ritzy is a joke !!!! As a manager you need to be retrained and so does the crew you all are really SORRY AND TIRED !!!!! read more

Chick-fil-A - My order - Fast Food Near Me - Lawrenceville, Georgia

I went into this Chick-fil-A to use the WiFi to do some work. I wasn't going to order anything, so I didn't bother anyone, but Michelle was very nice to offer me water. That was very nice of her, but I kept seeing Michelle being nice to everyone, whether they were eating or not. So I really like how friendly and respectful she was, as well as the location in general. read more

Chick-fil-A - Fast Food Near Me - Lawrenceville, Georgia

Absolute worst Cfa in the franchise. Go to literally any other location if you REALLY want cfa. Old food, soggy, hard, stale, just overall terrible. Literally typing this crying bc i'm pregnant and they can never get anything right. read more

Don't know for sure but, it seemed as though, because I ordered my food later in the day that, the food looked and tasted older. I was very disappointed. Snellville store. read more

Fast Service! Nice people! And gave us extra CFA sauce when we asked! Very clean and bathroom was clean too!

Apparently counting to 6 is too difficult for these thieves. Order 3 meals, get gome to find out I have 2 and a half. Good luck trying to get them to fix it. 0 quality control at this location just like the one at Mall Of Georgia. read more

I stopped by here today and had lunch ,it was so good I absolutely enjoyed it ,I love the kale salad so much with the roasted almonds it gives it that crunch read more

Chick-fil-A - Grilled chicken Chick-fil-A Cool Wrap and Kale Crunch Side with avocado lime ranch sauce on side - Fast Food Near Me - Lawrenceville, Georgia

Always love Chick-fil-A but we are starting to have to check our items every time now. read more

bad service food was cold wouldn't go too this location again also my order wasn't right didn't have time too turn back and get it corrected read more

The cashier at the front was very rude she did not mean the my pleasure from the heart and I did not like my food it was so cold to the touch and when we were leaving there was no one to open the door for us they did not greet up out and when I got back to my car there was still no one there to open the door never go to this place. read more

I came here today with my daughter for lunch. I had a chicken sandwich and she had a market salad. Both were great. We also both had sweet tea. I love sweet tea but this was really sweet. I had to ask them to add some unsweetened to it. Then it was great. The ladies restroom felt like it needed a good deep cleaning. The floor was slippery and it just didn't feel as clean as most other Chick fil a's. There was also tissue on the floor in both of the stalls. After our meal I ordered two ice dreams for us. I tried to order a small size cup but was told that this location only has the kid size and large size. Then when I asked for chocolate syrup on it I was asked how much I wanted on it. Another question I have never been asked when ordering one. I said I'd like the normal amount that comes on it. I was charged 50 cent for each of the cups and it seemed like there was less chocolate syrup on them than I normally get when I am charged 25 cents. The traffic here makes it hard to get in and out of the location. The staff was friendly and professional. read more

July 30,2020 - Sadly this location struggles to provide a CFA 5 star experience even at 11:15a. Did a curb side pick up and then fry's were barely warm and sandwich was thrown together in a vey haphazard manner. Come on guys, y'all are better than this, right? Have always been a fan of Chick-Fil-A but my experience today at this location makes me think twice about this location. Seems management has not informed staff regarding the typical Valentines Heart Shaped trays for upcoming Valentines Day and it took 4 people to asking about it even though they have on sign promoting So disappointing CFA on Pike Street that shortly after leaving I called and canceled my order. read more

Went for a special event and wasted over 90 min of my families nite/life. They played at such a slow pace and were very unorganized. The food was fine, but reflects on local management when you have a special bingo nite for local customers. read more

Absolutely amazing food. If I could I would eat here everyday. Some locations are better, and fresher than others.

Chick fil a is what it is...pretty much, but I never have a problem other than the dreadfully wait!!!! However, I must say that their crunch kale salad is really good, but it has gotten REALLY DRY!!!! I felt like I was eating cardboard. I think it's premixed but c'mon...at least offer additional even if in a cup!!!! read more

Normally Chick-fil-A is a great place to go for good food, a clean dining environment, and exceptional service. Not this location unfortunately. I've never had to wait this long in a Chick-fil-A line. They had ONE cashier at lunch time with a long line of customers waiting. At one point the cashier walked away for some reason so there was no one taking orders. The bathrooms were dirty. They weren't just "oh there was a rush and we haven't cleaned yet" dirty, but nasty caked on substances on various surfaces of the facilities. Gross. Most Chick-Fil-A's are known for being a clean fast food restaurant. The fries were stale and old, you could tell they'd been sitting there for just a little too long. They have three trash cans that have sensors that open the door automatically for you. One was out of order, one was overflowing with trash. Chick-fil-A is more of a fast casual restaurant than fast food. This location has a fast food feel. read more

A bug found in my food! This chick-Fil-A is horrible, I found a roach in my food and the only thing the manager did was give me a refund! Needless to say this is my last time eating chick-fil-a which sucks because it's one of my favorite lunch and breakfast spots, I feel so dispossessed and disappointed. read more

Chick-fil-A - A roach - Fast Food Near Me - Lawrenceville, Georgia

Staff is rather friendly but I ordered two deluxe chicken sandwiches, and I received a chicken breast with two pieces of bread. Did not like my visit here today. read more

Chick-fil-A - Lifeless chicken sandwich - Fast Food Near Me - Lawrenceville, Georgia

Had a good morning but this place had to ruin it for me. Ordered a mobile order and they told me to get out the car and come inside but I mentioned I had my babies in the car so I couldn't get out plus the drive thru line was unbelievably long so they told me to get in the line but I mentioned to them that I had to drop my babies off at daycare. Which I had no time to wait long for just one item i got for teacher appreciation week. Customer service was very bad and for them to tell my to leave my babies in the car was a definite no! Manager was bilingual and spoke to her in both languages but still acted like she didn't understand me. I've never encountered bad service at any chick fil a and have always gone to the one near 316. Sucks this one is the only one that's open but have poor service. I'm sure I'm not the only one who feels this way about this chick fil a as other customers saw how rude they were being to me. read more

This is more for the drive thru, its such a small space & it needs to be better orchestrated, line was to the street and for them to move traffic employee had cars behind me join the left side of drive thru line, I guess they don't know that they are supposed to take turns with car on the right. I had to sit there another 20mins because basically employee let all cars behind me (about 7) cut infront of the line I was already waiting in & of course those cars blocked the drivethru car that is trying to exit with their food. read more

I've been disappointed with this CFA for some time now.. I am used to the Cumming/Alpharetta CFA experience & this store is not up to that standard by any means. The lines & traffic are horrific to the point where I will choose another restaurant just because of this...now the food. I have lost count the amount of times food has been missing from my bags but bc of the traffic lines & empathy for human error I don't find it worth it. (I was also in the fast food industry at one point in my life.) HOWEVER, This fruit cup was my last straw. I had already threw-out the strawberries in the trash because I could tell they were A FEW DAYS OLD --Which is a health Code violation-- then I see the apples look like this.. I know CFA is capable of AMAZING THINGS...DO BETTER. read more

Chick-fil-A - Mold Fruit cup - Fast Food Near Me - Lawrenceville, Georgia

Originally I was going to go through the drive thru. However I saw that the line was wrapped most of the way around the building. When I got to the entrance, the sign said both lanes were open. I choose the one on the right since the other lane was much longer. As I drove around I realized that the only way to get in line to actually order is to merge in front of everyone else who has been waiting. I was NOT going to do that. Then I tried to find a parking space. There is yet another two sets of cones you have to drive through and most if not all of the parking spaces are reserved for curbside or delivery pickup! I snagged one of the reserved spaces. I was not about to drive all the way around the building again. Ridiculous! The food was ok at best. I ordered two biscuits, one with grilled chicken and one plain. The grilled chicken had a overly dry and not flavorful biscuit. The plain biscuit was good fortunately. But due to the parking lot issues I am giving a below average rating. Also when I mentioned it to the person who took my order she agreed it is confusing. So they are aware of the problem but haven't done anything to fix it and just want customers to figure it out! Not good Chick-fil-A. read more

Everyone knows Chick-fil-a for the above and beyond customer service and experience aside from the excellent quality of food, but it's like the company itself is selective when choosing their employees on a scale that can't even be explained. I witnessed in the drive through engagement amongst the employees with our joy and excitement hyping each other up and making it a friendly competition for who is servicing a customer better and encouraging the other...like everyone is a winner with their team. It didn't stop there, at the window, I witnessed two gentlemen workers as they were preparing my food to take and one of the guys informed the other they had something on them and the other thanked him and they both had such enthusiasm with smiles and gratitude towards each other and I mentioned to them that was the equivalent of when someone tells someone that they have spinach in their teeth, but most people choose not to mention that for fear of offending the other. We all just laughed and smiled. All of the employees joy is just contagious and I truly believe them when they say in response to us customers thanking them for their service "My pleasure". It is truly apparent that is their pleasure to serve. read more

Twice this week I've had to cancel my orders due to the line being wrapped around the building and out into the street. I simply did not have time to waste to sit 20 minutes on the street to get into the parking lot and then 20 minutes at curbside for my food. They used to have a police officer directing traffic but apparently no longer, or the employees inside are all new and aren't used to the pace. read more

Usually Chick-fil-a is at the top of their game when it comes to food service. You usually receive the best service and fresh quality of food. Lately this location has been decreasing in service and quality. The fries have been coming out hard and cold in my recent orders. I don't know what's going on. There has been cars parked waiting in the parking lot to receive food which has never happened before. If their has been a change in management they need to get their stuff together. They're not meeting their own chick-fil-a standards. I feel like they're hiring lazy kids who don't work properly. Whatever the root of the issue is, please fix it. read more

Chick-fil-A - Fast Food Near Me - Lawrenceville, Georgia

More times than not they forget something in your order. This place is ridiculously bad and they need to replace everyone here. Even when you order delivery they manage to forget something. read more

This is the only chick fil a I've ever seen an employee DROP THE FOOD OUT THE WINDOW ON THE GROUND and just go back in the hole in the wall and not even touch base with the person in the car to see if they'd like it remade. The person in the car in front of me didn't even have a chance to reach out the window for it! I felt sooo bad for them (I was in the car behind them). This is the only CFA I have to check my order EVERY time before pulling away because it's almost always missing something, even when it's just one meal. The employees at this location seem to not be held to as high of a standard as other CFA locations. Today was our last visit. read more

OWNED BY MARK TREDWELL WORST EXPERIENCE EVER. So I ordered ahead per usual, waited about 15 minutes in line got to the end just for them to close & lock the window. No one acknowledged me, they actually laughed. Of course the staff manager was white. I'll never return to this location. read more

I ordered a spicy chicken salad with no cheese and found a hair in my salad I wish I saw it before I ate half of it... pretty gross anyways I wouldn't want to come here at the drive thru after this... At least the fries were good read more

Chick-fil-A - I ordered a salad found a hair in my salad I wish I saw it before I ate half of it... pretty gross,wouldn't want to come here after this - Fast Food Near Me - Lawrenceville, Georgia

One of the worst chick fil a's I've ever been to...highly disappointed as I'm beginning to notice chick fil a top service and standards dwindling‍ read more

Chick-fil-A - The fuck is this - Fast Food Near Me - Lawrenceville, Georgia

Ok, my first experience there wasn't the best (I've been there two times). When I got to the counter the lady at the register got really frustrated when I told her I wanted two orders. One to go and one to eat there. She was kind of rude when she told me :" Oh, you have to decide....for here or to go??? I need to know what to put on the computer." At the end she gave me my order and a bag to take home whatever I wanted to take home. :/ Today I was there for a school activity. We had a very good experience. The service and the food was really good. So....for my second experience I'm going to give the place the 5 stars. read more

Chick-fil-A - Fast Food Near Me - Lawrenceville, Georgia

The best thing about Chick-fil-a... consistency with their food and saying "my pleasure" every time you thank them. This particular CF has a major problem: their street access. They updated the parking lot a few years ago, but it's not any easier to exit. I say this after someone wasted time honking at a car ahead of mine that enter the roadway. Don't plan to visit at lunchtime, unless your a loyalist or like the pain. Otherwise, this is a classic CF with an outdoor playground. Drive-thru service is efficient so don't worry about the appearance of the line (unless it's lunchtime). read more

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The drive thru line blocked me for TEN minutes at the light when I was trying to get to the hospital. What a horrible placement. It creates terrible back up at the intersection making everything uncomfortable trying to GO TO THE HOSPITAL. read more

This Chick Fil A is pretty bad. As a manger of a large highly sought cooperation, when it comes to customer service they are at the bottom of any fast food restaurant in this area. Not only have I had multiple incidents where my food is wrong or even contaminated with. The team ask you to bring back the food for training purpose. I'm not sure what the scam would be for a free salad but this is absurd that I choose this establishment to support on my 30 lunch break and if there is a issue the only solution is to bring items back. Now they stated they need the items for training purposes, but when I brought the salad back for my replacement they tossed it in the trash without an apology. They should assume positive intent from all customers. A simple picture to an email would of been enough for management to view what was wrong with the order. I am giving this particular Chick Fil A one star because it's comparison to McDonalds when it comes to their customers. The bare minimum. read more

Chick-fil-A - Far view - Fast Food Near Me - Lawrenceville, Georgia

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Chick-fil-A has the best fast food chicken sandwhich. The problem with this store is the location. Because of the intersection it's located at, getting in and out can be a pain. The drive through line is always wrapped around the building. At lunch time, Lawrenceville PD even stations an officer to direct traffic. My suggestion is to always go in the store rather than using the drive through. read more

The three is for the food. The service by Natalie running the outside line was especially interesting. She was upset that we asked for a menu. Her response was 'how do people not know what they want?' And the answer, my friend is this: I am from Southern California. Where we have hundreds of places to choose from within miles of our home. Chick-Fila is sadly your greatest choice of fast food in the metro- Atlanta area and hardly a blip on the radar when you've got In-N-Out right down the street. Get ready, young lady. This place is growing and you're going to be meeting all sorts of people that don't claim Chick-Fila as their top choice in dining experience. I hope your question has been answered. read more

I had a simple order of a #1 chicken sandwich and fries no drink & 1 cookie. After waiting in line for 30 min at 5:42 pm on a Tuesday afternoon they forgot to give me the cookie that I paid for. luckily I checked the bag before heading home. I parked my car & went inside & explained the situation where a manager was called & told me "here." and threw the cookie in my bag. WOW..never felt so low inside after leaving a chikfilA in my life. read more

I've worked at this store now for 7 months. We can be a little bit hectic at times but we try to get through those tough times. We do tend to be fast but other times we are slow because we are understaffed or a mess-up in the kitchen and/or window . It all depends who's on window and outside taking the orders. But overall we are very convent and have good quod food. read more