This is the closest cfa to my home and is one i still avoid. every time i visit they get my order wrong and never fix it. the food quality is unpredictable and i never know if its good enough or not. also the staff is very poorly kept, they are super loud and the counter staff is always judgemental. seen lots of nice employees at cfa in the past but this is the worst and even the leadership or management team is very poor. ive heard people that seem to be in charge say the most offensive and inappropriate things in the kitchen. just go to hardin valley theirs is 10x better. read more

I ordered on the mobile app from home. arrived and went through the drive thru to pick up my food. when I got home, I saw that my side salad had pink and black lettuce that looked wilted. I called the customer complaint line to share my recent experience and spoke to a young woman who is supposed to credit me an entree to my CFA one account in the next few days. we pay so much for food now that I expect it to be fresh! read more

Chick-fil-A - ows a salad in a plastic container - Fast Food Near Me - Knoxville, Tennessee

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So this review isn't about the food. Took my neice out for Chik Fil A on our fun day out. Stopped at this location for lunch. After placing our order we found a booth. To my astonishment an employee while in uniform was sprawled out on a booth bench in the corner with her man. For all intense and purposes they gave all the appearances of having foreplay prior to sex. It was rather bawdy and certainly not what I would ever expect at a chik fil a. So me and my niece decided to leave instead of staying to eat. I pointed it out to a fellow employee and they merely shrugged. They were still going at it like cats in a back alley as we left. Pay attention to the conduct of your employees Chik Fil A. Once you give into trashy behavior it's hard to get your classy back. read more

is hard not to like chick-fil-A. They are becoming a favorite stop and a preferred fast food choice for me. I do love the service. The chicken is always good I had their chicken deluxe with a side salad which seemed healthy and delicious. They are worth a try... read more

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Consistent food. Again, not a lot of choices on the menu, but this franchise did it right. Courteous staff and quick delivery to the car.

I would give zero stars if it was an option. I love Chick-fil-a, and normally they are great, but this time it was absolutely horrible! I ordered a spicy chicken sandwich meal, a 8 ct. nugget meal, and a kids nugget meal. The 8 ct. was fine, everything was correct. But I DID NOT get my brother's kids meal, and I cannot believe the spicy chicken sandwich meal. They only filled the fries half way and gave me a deluxe spicy sandwich with pepper jack cheese (I am lactose intolerant) instead and IT DIDN'T HAVE A TOP BUN. Like what?!? How could you forget the top bun without noticing? I've worked in fast food before and this is unacceptable. read more

Chick-fil-A - Wrong sandwich with no top bun. - Fast Food Near Me - Knoxville, Tennessee

When you order a takeout order, there is a designated place to stand to wait. This designated space is directly in between the trash can, customer tables, and the cashiers counter. Talk about constantly being in the way read more

Super friendly and fast service. My food was delicious. The young lady that took my order was very nice.

Literally worst Chik Filet ever! It doesn't matter if you ask for sauce, you won't get it ! And don't expect whip cream and a cherry for your milkshake either. If your expecting customer service you won't find it here . The employees are way to busy gossiping to even care about your order. If your looking to have to make a return trip and a manager who justifies this ridiculous behavior by telling you they are "in training " for over 6 months then this is the subpar restaurant for you. read more

Chick-fil-a has great food, for everyone who wants to eat healthy every day. There are so many ways; you can enjoy eating at Chick -fil-a with so many great offers. The cow calendar card has great offers to cardholders every month. I really enjoy, the Chick-fil-a one app, you can now earn points with every purchase to redeem with rewards of your choice. My son enjoys, eating at chick- fil-a family nights after school every Tuesdays at 5-7 pm. The chick -fill-a at Crown Point plaza in Knoxville, has just been remodel this year to serve more customers. Colton is the hardest working male supermodel working at chick-fil-a. His chick-fil-a uniform is always neat and clean every time we visit. And his hair is never out of place, you can notice is amazing smile even if he is taking orders in the drive through. Thanks Colton, for always going above and beyond guest service every time we eat out at chick-fil-a. It is always a pleasure, eating around amazing employees at Chick -fil-a. read more

Chick-fil-A - Cow Calendar Card - Fast Food Near Me - Knoxville, Tennessee

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Always outstanding customer service and the food is always great! The restaurant is always clean!

It's great! I always get extra free food here! Literally every time! They always mess up my order, then let me keep the mess up, so it works out! read more

We usually have pretty good service when visiting this place of the lords chicken! Lately, not so much. Today was one of the worst.. We go through the drive through and order from a young lady standing near our car. A number one with extra pickles, and a diet frosted lemonade. Another number one with coke, a kids meal, a large frosted lemonade & a salad. 6 honey mustards. (We all love it and use it for fries and chicken.) We get to the window, our bags are handed to us and we are asked to pull forward and park to wait for our drinks, the kids ice dream cup and our frosted lemonades. We had to park somewhere other than directed as there were cones in the spaces we were directed to. Not a big deal. The drinks are brought out pretty quickly and both frosted lemonades are small. We look at our receipt to confirm we paid for one large ($3.59). So one of us takes the small and goes in to get the large. The lady spoken with at the counter calls out for someone else to make it as shes, "doing some thing right now. " A different female employee says she'll try she's not made them much. So we are handed another small frosted lemonade and are to keep the original small. Ok fine.. but the lid was up and wouldn't latch on to the rim of the cup. The cup was handed over with its contents seeping down the side. Turns out wrong type of lid, they put frosted lid instead of the clear lids for that cup type. (Out of the three.. non were diet. The one with the lid that didn't fit had black specks all in the side of the cup.... so we poured it down the drain. YUCK.) Once home we open our bag to eat, the #1 with extra pickles is labeled "no pickles." :-0 noooo pickles, when one asks for extra its gravely disappointing to have none. (Dramatic I know but cravings are valid). The 6 honey mustards that we were assured were "in the bag...." were not.... 4 honey mustards only... There were cars in the line, but it was not packed. They did not appear to be understaffed either. All the little things make up for a meh experience. Seeing as how this isn't the first time at this location things haven't been awesome, it was decided to leave a review. read more

I went through the drive thru a few weeks ago and one of the 8 piece nuggets that I ordered wasn't in the bag. I didn't notice it was missing until I got all the way home. I drove back to the restaurant and spoke with a female manager (Sam?) and she acted as if I was trying to steal from them. She gave me the missing item, but not before she turned a simple mistake into a big and embarrassing ordeal. I'll never go back to this Chick-fil-A. I'd rather drive 10 minutes further down the road to eat at one that actually cares about customer service. read more

Literally the worst chick fil a in Knoxville! Mess up orders and forget things EVERY SINGLE time the 4 time I've gone there

I've always doubted going to this location, but some times I'm in a pinch. Today I went and got my order completely messed up. I payed for three fries and received only one. I can't go to this location anymore unless I'm ok with an incorrect order. read more

The manager Sam is completely unprofessional. I witnessed her yelling at an employee in front of everyone. I felt uncomfortable watching it, so I can't imagine how that poor young man must have felt. I don't know how they keep any employees at that location. read more

Lousy service! Never order on the app! They charge you then don't give the complete order. This has happened the last four times. If you say something, they argue with you. Save your breath. Go somewhere else! Worst CFA ever! read more

Great place for some chicken also kid friendly place has a play area and most of them my only complaint is that they get a little bit more variety when it comes down to the chicken other than that all good no chicken chicken Lyckan read more

Chick-fil-A - Fast Food Near Me - Knoxville, Tennessee

if there was a way to do zero stars I would. we were thinking about what we wanted to eat and waiting for other members of our group to get back from the bathroom. two of the female workers said and I quote, " are they just gonna stand there or are they gonna order". I was appalled by their attitude and lack of maturity with the customers and staff. i am not mad but disappointed in this Chick-fil-A. This would not be a good example for any first timers. I'm sorry I'm usually not like this but there was no exceptional service that Chick-fil-A guarantees and expects of its employees. read more

Drive thru order. Manager was Logan. Placed order at 12:03. Received order and didn't check to make sure it was complete because they were busy. Got home. Two sandwiches missing. Had to go back. Told manager I wanted the sandwiches replaced and a refund on the order. Now 12:33, Manager Logan refused. He asked if coupons would satisfy me. Told him no, I wanted a refund but not going to waste even more time arguing. He decided he would give me coupons. Got to finally eat at 12:55. Don't expect that you will maintain customers with this service. (I have tried to resolve issues in the past through the CFA website with zero results. That's why you are reading it here. ) read more

We placed our order, and paid for it through the app. I went to pick up the food and was told the payment did not go through. I paid, only to find out when I got home, that we paid twice. My fiancé called and explained the situation to the manager. The manager was rude and demanded someone come back to the store with both receipts to prove we'd been charged twice. Apparently, they can't check something like that in their system. All of this is separate from the fact that they provided three incorrect milkshakes, burned the chicken nuggets, screwed up two sodas, provided no drink carts for seven drinks, provided no straws and were rude in the drive-thru line. I understand that we had a large order that was difficult to check while in line, but we pay to be given exactly what we want at any restaurant. We will not return to this one. read more

Madison completely messed up our order when we went through the drive thru. Left off a whole meal and another fry and drink somehow. When we got to the window and mentioned it the guy seemed frustrated and kept giving us the wrong things. This is THE worst location in knoxville. read more

This Chick-fil-A is absolutely terrible. The huge long line moved terribly slow, unlike the typical fast service I've come to know & expect from Chick-fil-A. Even worse, the employees working the drive thru line completely ignored me & didn't even take my order! I get up to the window & the manager actually asks if I had my window down, like it's my fault his employees are not doing their job (I did have my window down, staring at the employee's back). The manager then made some lame excuse about how they are working on their headsets. No, sir, the employees I saw were talking to each other, not working on anything. I will not go back. Very disappointed! read more

I will never go back to this location!! I'll drive longer to go to the Emory Road location. My fries were mostly dark brown to black . Chicken tenders cold with an old grease taste . It's always like this . I know better !! read more

I love Chick-fil-A (it's easily my favorite quick-service restaurant). But this location has and continues to fail my expectations. Chick-fil-A is known for their customer service and good treatment to their employees, right? Well, I believe this location to be a major disrespect to the Chick-fil-A business. It seems as though each time I go there I see the operator disrespecting the employees. Once, I heard him raising his voice at an employee about giving too much sauce to a customer. Too much sauce! I've also heard him, on two different occasions, tell employees that they're worthless. I must say that there are a few good workers here. Katlyn and Kristy are two of my favorites. Marissa was also very kind. But, during my last visit I asked about them and I was told that they no longer work there. What a shame. All in all, I wouldn't recommend this place to anyone, friend or foe. read more

Employees are rude at drive thru. Very unusual for Chick-Fil-A. My order was wrong. I ordered a chicken biscuit with cheese. I received a sausage biscuit with cheese. The drive through was backed up, so I had to take order inside. The cashier took my bag. She slammed in garbage can, got my biscuit, and said, "Here." I received no apology for the wrong order or for the fact I had to come inside. read more

Just went through a renovation and the service is much worse than before. Ordered my food on the app before arriving. You can only pick up in the drive thru. Waited 20 min in the drive thru for other cars to order before I got my food. Paying ahead of time on the app is pointless. read more

If you are traveling and crave Chick-Fil-A, just a warning that this location is NOT right off the exit. I had to travel 2.1 miles to get here and it was located in a Plaza. I came at the wrong time because it was extremely busy. People are doing their Christmas shopping and it was on a Saturday. However, I could not believe how QUICKLY I got my meal. I ordered the 12 Piece Nuggets, Large Waffle Fry and a small cup of iced water. I was at the condiments section (btw, it's well stocked and clean) and an employee called me by first name and delivered my lunch/bag (carry out)! Impressive!!!! I just ate my meal in the car because I was pressed for time and had to get moving. The nuggets were delicious, hot and had great flavor, (they do not charge extra for sauce, they gave me two small condiment cups of ranch sauce) and my waffle fries were hot. Pricing is reasonable, paid only $6.55 for my meal. I saw at least two employees on the floor keeping the areas clean and taking out the garbage (making sure it does not overflow). Even though I went out of my way to get here, it was not painful and easy access to get in and out of. A great experience and once again Chick-Fil-A always delivers quality and friendly service. read more

When I do eat fast food, I'm normally a Chick-Fil-A fan. Both the Fountain City and Clinton Hwy locations are convenient for me so I go there when I'm in a hurry. The Clinton Hwy store must be owned/operated by a different franchise! With every visit I'm disappointed in the food and / or service when I visit the Clinton Hwy location. They tore it down to the ground to update the drive thru / logistics and it is no easier or faster for the expense. Today my sandwich bun was cold and the chicken was dry... the pickles pretty much saved it. I don't think I've ever left this location without thinking that they must not be owned by the same people and that it's the worst one in town (and beyond). Sorry, but this location could learn several things from the Fountain City store... and, this will be my last visit no matter how convenient... read more

Hands down the worst chick-fil-a I have ever been to. Not just for messing up orders but what got me on this visit was the cleanliness. Absolutely disgusting. The floor from the moment you walk in to the back has crumbs and trash everywhere. It is 9am. No way is that from a couple hours of being open. It doesn't look like this restaurant has been cleaned in over a week. Went into the bathroom and it was even worse. Left without getting my food because how could I eat from such a disgusting place. We are huge fans of chick-fil-a but we will never be back to this one! read more

Consistent with Chick-fil-a quality and service. This is my breakfast spot when I'm working in Knoxville. I don't need to example Chick-fil-a, it's becoming iconic not just in the South but across the country. This is yet another solid location, and I will continue to get breakfast here on a regular basis. read more

WOW! Went here for our first time on Black Friday! The drive thru was sooooo long so we went inside. They took our order right away and got us our drinks and coffee immediately. Then they hand delivered our food. Since they said it had taken too long (which I didn't think so) they gave us a free chicken sandwich card on our next visit for everyone in our group. WOW! Then they came by and took our cups to get us refills so we didn't have to get up! Then they came around again to take our dirty trays and food from us so we could continue to sit and chat with a clean table!! This is like no fast food place I've ever been to! read more

This is the first Chick-Fil-A I have ever been to that is seriously struggling. I'm currently sitting in the parking lot at 7:23pm picking up an online catering order that was supposed to be ready at 7:00pm and I still do not have. After sitting in the drive-through line for 15 minutes they asked me to pull off to the side. I should have known this was going to be a mess when after 10 minutes of waiting she said "you just had a nuggets tray right?" Nope - nuggets, fruit, wraps and lemonade. *Update* 7:25 and I got my food and a sorry for the delay. Not a normal Chick Fil A experience. This location needs some training and some help! read more

While I always enjoy the food at Chick-fil-a, I've never experienced such disrespectful staff at one. After ordering at the drive-thru, I pulled around to the window to find a group of about 5 or 6 young girls standing around. They all stared at me and then one looked to her neighbor and said "nope, I was wrong about that" at which point they all laughed and continued to stare. They continued to cut up and joke as I paid for my order and waited for my food. As both a grown adult and someone who suffers from social anxiety, this seemed rude and unnecessary and was triggering. This was my first visit to this location, but I will not be returning. read more

The food as always- unparalleled for fast food. But for the first time, I felt really uncomfortable by the staff. Someone named Kristy was reprimanding an employee named Michael and a drive thru employee as well. It felt inappropriate that she was barking at them instead of just taking our order. This is definitely behavior I have never seen at a Chick Fil A. We waited for a couple minutes and watched her angrily talk to them. Then finally she was the one to take our order and I thought "Man, why do we have to get the mean one?" read more

I come to grab breakfast for my company every Tuesday here at this location. They are very fast with my big order that I call in 10 minuets ahead of time. This time they took about 30 minutes to get me my order and made me miss most of my meeting at work and they offered me nothing in return for making me wait so long. I called in from my car after waiting 20 minutes to see if they could change the food to anything else to help make it go quicker but they told me there was nothing to be done as I see 20 or more cars go through. I am disappointed at this location and will never come back to this location. I will make the extra drive to go to the location that is not affiliated with this one. read more

I usually don't leave reviews on yelp, but this is the third time in a row within a couple weeks that this specific chic fil a has totally messed up my order. Also the soda was so watered down that it was ruined. Very disappointing. Hands down the worst chic fil a on the planet read more

They short you every time. Just don't go. Every sandwich I've gotten from here is about the size of maybe 2 nuggets. Ridiculous

The restaurant itself is not too bad. The employees are friendly and efficient. The food is decent. They do short change people on fries, on instruction from the operator. The upper management here is awful and treat people horribly. read more