I love how his location holds events like Bingo Nights every so often. This really distinguishes them from other chains. Very family friendly but the parking lot is absolutely bonkers 24/7. Food is always fresh tasting and service is always quick and pain free but the location is terrible in terms of traffic and through traffic in such a small lot. read more

One of the managers stopped by where I work hoping to become a customer of us. He was friendly and pleasant to talk to. He tried to give us free item card but we refused because it's against company policy and we can get in trouble but he was understanding. Either way it was nice and a great representation of the company. I told him I love the totem lake chic fila because they are generous with their sauces and give you what you request. Either way 5 starts every time I visit! read more

Why have a mobile through option if the mobile through customers have to go through with the rest of the people ordering? Makes absolutely no sense. And the drive-thru is a cluster. There's arrows painting One direction, but you're supposed to be going the opposite. Absolutely mess. And the food was cold by the time I got it. Won't be back to this location. read more

Chick-fil-A - Chicken Shop Near Me - Kirkland, Washington

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I just can't get enough. A fresh hot waffle fry with the sauce is my weakness. The chicken sandwich is also delicious as well as the southwestern chicken salad. A lovely treat read more

The staff here is always super friendly to me. LOVE their chicken sandwiches and all the food and drinks here. I have been to this location like 50 times and never left unsatisfied. read more

Still my preferred Chik-fil-A location. Dining in is always the best option. Service is friendly and upbeat. Clean lobby with play area for the kids. They do bring your food to your table when dining in which is very nice. Finally no more skimping on sauce. I ask for 4 Buffalo and I use all 4 Buffalo. I always order the number one original meal. Sometimes I upsize the fry and/or drink. I like to order the Buffalo sauce which is my favorite for the fries of course but to also put on my sandwich and it's yummy. We will return and recommend this location in specific for great service and being consistent on good food quality. We are never disappointed when dining in here. read more

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Parking lot is a mess. No available spots to park because it's blocked off for drive thru and parking lot full of chick-fil-a catering cars. One entrance had no signage that it was drive thru only. Had to turn around in a tight spot and go back onto main road to find another entrance. Took so long to find parking we decided to Mobil order and go in. Service was still very slow. read more

How long does it take to put together 4 chicken sandwiches? The answer is 30 minutes. Employees are nice but their efficiency is lacking.

Quick fast and easy, the service here is always great and food is fresh. We got our food so fast and they were very generous with the sauces. I ordered one of the salads while others got fries and burgers. No one was disappointed. read more

Hands down best CFA I've ever been too. i'm from Kirkland and have been going to this location since FOREVER! Staff is situated and organized, drive thru is always fast, and dine-in is always easy to order to receive. The operator is THE BEST. Shoutout to Derek Schiefer because as a paying CFA member on the app, he's always send amazing free goodies every month! Fries, shake, you name it! As long as you're a paying customer at CFA in Kirkland, the rewards are always in your app. Love this place and will forever come back! read more

Chick-fil-A - fried - Chicken Shop Near Me - Kirkland, Washington

We are visiting this area and this is the worst drive through experience we've ever had at a Chuck-fil-a and I felt sorry for the kids who were working outside, there should have been a manager or someone else out here directing traffic because there were 4 lines merging - 3 drive through order lines and one mobile order line. It was not efficient at all and some cars were not letting cars in and taking turns. We live in Tucson and this location should absolutely learn from other locations how to better handle these lines in a more and efficient way. Super disappointed. I was going to give a one start but the folks were so nice and trying their best, one star for the drive through situation but 3 because they were all so nice read more

Chick-fil-A - Ridiculous lines that needed to be managed by a manager - Chicken Shop Near Me - Kirkland, Washington

Had a quick breakfast while my tires were replaced. The people working there were a great help. Super friendly but not over bearing.

Well it's chick fil-a - the best, usual, familiar, perfect Chicken Sandwiches !! One good thing about this outlet is that they have enough sitting places available. read more

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I placed a takeout order on their app while waiting for new tires at Discount, which is about a block away. The food took about four minutes to make, which is more than reasonable. Spicy deluxe sandwich was tasty and consistent with what I've had before. Waffle fries were a highlight, as always. Frosted lemonade makes a great treat on a hot day. The girl who handed me the bag had a smile on her face, but it just hit me weird. I know they're required to smile continually, but it just felt so unnatural. I wanted to ask her if she was being forced to work against her will. You never know what's happening in a stranger's life when you interact with them, but this was jarring in a way I haven't experienced before. Good food, quickly prepped - but a couple hours after my meal, I'm still hoping that kid is OK. read more

Food is consistent, but when I ordered today, I got less than half the amount of fries that should be in the container. Quite disappointing after spending $17 for the meal. read more

Chick-fil-A - Chicken Shop Near Me - Kirkland, Washington

Food is great. Service is fast and excellent overall. This is typical of pretty much any Chick-fil-A location but this one really stood out.

ZERO stars. My friend and I had never eaten at a Chick-fil-A so decided to try it. First off, we pull in and there's a confusing bunch of poles guiding you to 2 people standing in the parking lot. What? No drive thru? We pull up and the girl asks for our order. Um, hello? Where's the menu board? We've never eaten here and don't know what you're offering. The girl says "Oh, um, we should have a menu." (ya think?) She runs over to the guy several yards away from her and gets a menu. We start to look at the menu and she says "Could you pull forward?" (someone pulled in behind us). So we feel rushed to just pick something without getting a chance to even look over the menu. She takes our order, I tap my card (because the girl said there was no way to do 2 checks, one for my order and one for my friend's who wanted to pay cash), and that's that. No receipt, no "go that way to pick up". Nothing. Really? Now what? There's no direction as to where you go to pick up your food. So I drive forward out of the "poles" and then see a drive up board. Ha! There's the drive up menu (no window, just a menu board). I drive past that and wonder where the heck I'm going. Then turn the corner and see a guy standing at a window. He asks for my name. I give it, and he says it should just be a minute. He gives us our bag and a stupid heavy duty drink carrier (really? That was unnecessary). When we park to sit in the car and eat, I discover TWO hairs in my waffle fries! Yuck! (after reading reviews I see this is COMMON at this location. Disgusting). I didn't eat the fries, which were soggy and cold anyway. The sandwich was okay (just their basic chicken sandwich) and nothing special, but their sauce was rather off-putting. A gelatinous goo squeezed out of an unrefrigerated little packet box. My friend wanted to pay her share of the bill and when I looked at the receipt, I noticed they charged 8¢ for WA state's bag scam graft. I don't pay for bags at the grocery store and certainly think it's outrageous to be charged 8¢ for a tiny little paper take out bag. Especially since that useless, heavy duty, wax coated drink container is more of a pollutant than a little paper bag. Okay, so not technically CfA's "fault", but most other fast food places out here DON'T charge us for the stupid bag so CfA is charging where others are not and that IS their customer antagonistic choice. Never eating a this, or any other Chick-fil-A again. The ordering process was stupid, pointless and confusing, there was hair in my food, the sauce looked gross, and we were charged 8¢ for a bag that probably cost them 1/2 a cent (if that). No thanks. We'll spend our money elsewhere. read more

A last minute request of Chick-fil-A yielded brief panic until I remembered the time saving advantage of ordering ahead via the App! I placed the order for 20 at the Totem Lake location as I needed easy access back onto 405; this location has the BEST ordering team since moving to WA. Trey and Seth yielded superb customer service, and very efficient (for reference I arrived at 11:40am left by 11:47am!) Being ahead of schedule, and having an accurate order that was placed last minute is greatly appreciated; I will return and highly recommend! read more

Chick-fil-A - Download & use the Chick-fil-A app - Chicken Shop Near Me - Kirkland, Washington

hearty comfort food like chick fil A's famous waffle fries and their spicy chicken burger. tasty lemonade and iced coffee too. lots of seating, the order line moves quickly! read more

Chick-fil-A - Chicken Shop Near Me - Kirkland, Washington

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I love Chick-fil-A :) Probably one of my favorite fast food restaurants for their delicious chicken, and kind workers. As always it's normally pretty busy at this location, but so are most Chick-fil-A's. This is my go to Chick-fil-A because it's the closest one in the area and as most fast food places, they've messed up my order a couple times but are always so kind and understanding. Not much else to say but it's Chick-fil-A! read more

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Food is merely ok, but service used to be decent. They've hired some passive aggressive brats who will silently walk your to-go order around the restaurant, then quietly call out your name as they place your order on a shelf to the right of the registers. Probably won't be back, but if I do and this happens again I'm walking out with my order and any others that might be there. read more

Finally I got to see what all the FIL - a was all about with Chick FIL a. My first visit. I've tried to go a number of times in the past but the lines would always be out the wazoo no matter which one it was or where it was. So I came first thing in the morning for breakfast. How was it? Not bad but pretty overrated. I got a spicy chicken biscuit. A slight kick but not really spicy. I can see why people hold the chicken here in such high regard, it's crispy and cooked like it would be at a stand alone restaurant, not a fast food place. The biscuit however was a let down. The flavor was there, it had sort of a cheesy herb flavor but it fell apart more and more after each bite until it was just crumbs. I imagine their other breakfast biscuits are the same. So while the chicken was great the biscuit fell flat or should I say - - apart. I got the mini chicken bites as well. It's a gimmicky waste of money. The chicken did carry the same quality, but the "rolls" are inconsistently, disorganized buttered pieces of a roll. Sliced up and put around little pieces of chicken. They're doughy and without really any flavor so you definitely need jelly or sauce on them. I'd just skip these. They deceptively charged me almost $12 for the 10 piece. It's not marked on the menu so beware of this. The nuggets are probably better. The staff were alright and the length of time was fine so they're ok here but food wise was, it was disappointing biscuit and gimmicky, high priced food I think I'll settle for the lower key fast food variety. Quantity may have the advantage. read more

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This is only the 3rd time I've been here since it opened. This last time was a dark and stormy night. It wasn't too busy but they had these poor kids standing out in the rain taking orders. I tried to get the menu to load up on my phone with no joy. It was making me sign up for their loyalty program. I didn't want to waste my time. But I still needed to order. The girl helping me had to track down a menu because they don't allow you to drive up to the menu speaker to place an order. I finally ordered and pulled up behind one car. My order was given to me as well as the car behind me well before the car in front of us got theirs. No way to get around the car. With this s-show of the process I will not go back. The chicken sandwich was good and the fries were fine raising the review but pass on the Mango Tee. Seriously need to change their ordering practices. read more

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Great customer service and wonderful people! Chick-Fil-A never misses and you're always welcomed with warm smiles and great food! This location is beautiful as well and located in the heart of Kirkland! Highly recommend!! read more

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Good online app, you can pickup, mobile drive thru and dine in. If you dine in, they will bring you the meal to table. This store is clean and have a lot of tables and parking spots. read more

Chick-fil-A - ows a tray full of food - Chicken Shop Near Me - Kirkland, Washington

Chick-fil-A hasn't made its appearance yet in Hawaii so whenever we're up visiting our kids in Washington, we have to come here for the crispy chicken sandwich and waffle fries. Also we are here every Christmas season so getting the seasonal peppermint chip shake is a must! Topped with whipped cream and a cherry, it puts me in the Christmas mood right away! Supposed to open some sites in Honolulu- anxiously waiting read more

Chick-fil-A - Cold and rainy day but the employees are protected! - Chicken Shop Near Me - Kirkland, Washington

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I stopped in for breakfast; the employees were very nice and patient. The restaurant was very clean, with all utensils stocked well. The service was very prompt as well. I will definitely be back. read more

I LOOOOVE this Chick-fil-A. Tbh I don't even feel like chick fil a is a "fast food restaurant", you don't feel rushed, everyone is friendly, and the overall experience/atmosphere is great. Food is amazing as always! . read more

I saw an ad for their new mac & cheese offering and had to try it. I had it along with my Spicy Chicken sandwich combo and really love the new mac & cheese. It was creamy and flavorful for a fast food joint. Fast and friendly service and good food. The inside seating is still closed off due to Covid, which sucks and this place is still not open on Sundays (they lose a star for that reason). Otherwise, everything else was great. Chick-fil-A, please open on Sundays. My daughter even found a depressing country music song about this franchise being closed on Sundays. Please get with the 80's and open 7 days a week. Thanks! read more

Chick-fil-A - My delicious Mac & Cheese - Chicken Shop Near Me - Kirkland, Washington

The food is standard for all Chick-fil-A so not really any complaints about that . My problem is that their ordering system is... Bad. I think it's related to where they're located, but it basically ends up being the or four lines of cars trying to order with different servers. You can't view a menu, you just need to know what you want, because you order way before you get to the menu. I've also ordered inside to avoid the drive through merging nonsense, but they have very limited parking and you have to fight with the three to four lines that are there for drive through. They got all my food to me eventually (slow for fast food), but they got my sauces wrong and frankly the sauces are a huge part of my going to Chick-fil-A. This location needs to fix their system. It's chaotic! read more

Clean, amazing service, and phenomenal food - what more can you want? I don't live near a Chick-fil-A (I know, true heartbreak), so I'm always sure to stop by whenever I'm in the eastside area. Like any other Chick-fil-A, expect the place to be PACKED. It doesn't matter if you order online - it'll still take time, and every form of pickup will be slammed. Although the wait is long, the staff clearly does their best and ensure quality food. And in my opinion, the food is completely worth it. From the spicy chicken sandwiches, to the fries, and even their milkshakes - every item is incredible. I absolutely love this location and will keep coming back! read more

Let me start by saying that my wife and now adult kids live this .....stuff. I have always thought it's just an overrated chicken sandwich and the hype was about them finally entering the western Washington market. I'm right of course and I'll challenge anyone that disagrees pointing out the lines of sheep down the street. But I recently had no choice but to stop by one morning on the way to something with my wife in the Florida market and I actually was glad I had their chicken biscuit and really glad I added cheese! Good thing it wasn't a Sunday..... So whenever I want one it's the only day I'm out with the wife wanting one early on the way to something and usually a Sunday. The other day we had the misfortune of stopping here and there was little line until me and another diner showed up in the drive through and it all stopped. 3 associates were out there and apparently a manager. all with order devices. A nice fellow greeted us and told us we were 20 minutes after the breakfast cutoff. Sucks but we went on. I DONT know the menu and there was none. Upon request he nor the others or the "manager " could figure out how to get one for me but then told me there was a problem now.... And sorry! So I just let my wife order the overrated but fine chicken sandwich she normally gets and the manager was brought in to help. He couldn't figure out the problem they were having putting any order through at this point and the whole joint shut down including the other car ordering in tandem. He was then short with me after he called inside and could finally take our order. When I got to the window, there's a young lady standing outside which was totally unnecessary and she asked my name and asked me to pay a second time!!! I was trying to be polite with the wife there and frankly no one cared that I wasn't going to eat. They should be ashamed for such courtesy. We bagged our plans and I went home to cook for myself. Calling the store after only netted excuses and an apology. I don't care if my family goes there but I'm not taking them again. read more

The service was good, the food was good / what you'd expect from Chik-fil-A. The reason for this low review, and heads up to management, it's extremely jarring while eating our meal in the restaurant and being forced to listen to music, Instagram, and other audio noise caused by Chik-fil-A employees playing on their phones. I acknowledge the guy was on his break, but when he is wearing a red Chik-fil-A team shirt and disrupting your customers meal, he is representing the company and sending the clear message Chik-fil-A doesn't really care about their customers experience while dining in the restaurant. Shame on the employee and shame on Chik-fil-A. I'm not going to say I won't be eating at Chik-fil-A in the future, but I certainly won't be at that restaurant and will think twice about eating in restaurant at any Chik-fil-A in the future. Chik-fil-A, you ruined our dining experience. Glad to know your priority isn't with your customers enjoyment of your establishment. read more

Chick-fil-A is my favorite fast food, and this location never disappoints. Service is always friendly and incredibly efficient. I am always through the line in less than 10 minutes. So many fast food businesses sacrifice customer service and order accuracy for speed, but Chick-fil-A has the perfect valance. I have never had an incorrect order. I am already looking forward to coming back! read more

I eat at Chick-fil-a fairly regularly, but this was my first time inside this particular location. I order my food, and pay, and then wait for my drink. Cashier walks off. Someone walks by and I ask for my drink to which they say, "we'll bring it with your food." I'm like, well I am thirsty right now, and they just shrug. WTH?? I just want my drink right away like I always have gotten. I am thirsty darn it! read more

Was treated rudely by employee there and then the manager came out and started harassing me about his rude employee and told me a was wrong for getting upset because I got rudely treated by this employee, he must have been a son or nephew of a manager because he was rude to me and when I complained I got harassed by the manager. I'll never go there again and the company I work for has decided to stop having out company lunches there because of this issue. We have had it as our lunches for over a year but after this visit none of us will be back. The food isn't that good anyway read more

Attempted to order in app and apply gift card. No way to apply gift card balance and then pay for reminding balance with a credit or debit card. Only way is to apply balance is to add more to card (in $5 increments) and apply to balance. So need to pay addition $s to access value already purchased via gift card. Only way to use two payment methods is in person. Fine, not the locations fault. But, what is their fault?! When you get in yoir car, drive all the way there, wait in line and purchase your food, only only to get home and have the wrong items in the bag! Receipt showed correct items but that's not what was packed in the bag! Avoid this location if you want your order fulfilled correctly! read more

Honestly I don't usually do reviews for fast food but the level of customer care here at chick fil A is unprecedented. They offer perhaps one of the best drive thru experiences you can get in good ole America. Super patient. Super kind. They happen to also staff attractive and well dressed people with great mannerisms. Food is great too. I wanted lunch instead of breakfast even though they didnt serve lunch. So they came up with a solution. 10-15 min wait and I got what I wanted. Talk about solutions. Private companies as in such a better position to offer superior customer service over publicly owned ones 5 stars well deserved. read more

Having gone to Chick-fil-A in Alpharetta, Geogia, Id' put this this location down a few notches from my 5-star experience in Georgia. I found this location hard to find the entrance due to all the construction around this location that goes back decades now. My recollection was chicken sandwich I had in their locations in the southern U.S. to be way better where it was hard to see this sandwich much better than a chicken sandwich at Wendy's or Popeye's. Was expecting love at first sight but found a old girlfriend instead. read more

Every time I order delivery through the app during a busy time my fries are soggy beyond repair, if it is busy do not just rush the order and let it sit in a hot bag and get soggy while waiting for a driver to take it. read more