You know their food is good and the employees are all very friendly, but multiple times that I have stopped there just to get a drink I have had to wait for 2 to 4 orders behind me with food just to get my drink! That just does not make sense! read more

They not do they job i Oder my 2 meal and one salad they don't give me 2 fries I called they told me come back to get it when I come back I give me only one fries and the girl she have to go back yet another one OK so when I went home I open my dinner And I find out selected a leave me dressing is terrible My dinner that day I think the company need to train them more the way they serve us so bad read more

Always forget stuff in my order and never puts the right thing in the bag. This is the second time this has happened.

Hate to give poor reviews, but this location kind of sucks. The food is fine, no issues there, but here are the problems.. 1) ordering sucks. Either you have a person standing with a tablet to take orders, or a till only. This is super confusing, not sure where I'm supposed to stand with a kicking and screaming toddler 2) get to counter, and there's no kids menu. Let me repeat, NO KIDS Menu, in a kids restaurant!!! I'm just magically supposed to know what meals are available for kids. The counter girl had to repeat the options multiple times before we could decide. Why not have a menu??? 3) the children's play area is not suitable for toddlers. My 2.5 year old physically couldn't climb up the stairs case to the slide because she was too small and her legs did reach. 4) parking. Basically there is none. The few spots that are available are for compact vehicles only. Have an SUV? park in Kroger and walk. read more

food poisoning should be enough to mention in order for a manager to take care of their restaurant!

At one time this was a really great place.. staff was friendly enjoyed taking family . I don't know if it's just COVID creating an issue with hiring but the employees have a real ghetto attitude now. Will take money else where read more

The kid that stands outside the window Jan 26 deserves a raise he said it was his second day or sum like dat legend just know

Seems like a normal chick-fil-a but their service is awful!! Never coming back. Took over 15 minutes just to get my drink refilled. This is ridiculous, I would've expected better from such a good establishment. read more

I would like to start off by saying, if I could give 0 stars, then I would. The only thing not frowned upon from today's experience was the attentive customer service from only two of the employees. Specifically, Taylor, and Stephanie. I went through the drive through to get some food for myself and my family, and Taylor was the one who took my order. We double checked the order before paying and nothing was rung up incorrectly. By the time we get home, mistakenly not checking to see if all the food was there before pulling away from the restaurant. We were missing a whole kids meal drink included, all three of the fries we ordered were unsalted, soggy, and cold. And not to mention our 30 count was still undercooked, We had none of our condiments, straws, or napkins. So my sister and I drive back up there to get the food we were missing, Stephanie is the only person who took the issue seriously enough. And considering I was a previous shift lead at this specific location I'm fully aware of how they are supposed to treat guests especially when they are upset or there was an issue with their order. There were three shift leads all working front of house, and two directors working as well. Which I know all acknowledged me because I made eye contact with all five of them at some point, but I got nothing but side eyes and glares. I do have to say, I am disappointed considering I am now a guest at this location. But after getting my re-compensated food, I go to open it, and all of the sauces were inside of my fries, along with the straws. Instead of the correct way, which is either in a separate bag, or In the bottom of your bag so it's not all in your food. Don't waste your time waiting in line to only get half of your order, and crappy service from management when you go back to fix something they messed up. I'd recommend the humble location because you'll actually get fresh food and you won't drive away without all of your food and condiments. Not to mention, they actually have good management/customer service. read more

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Chicken is always overcooked and never breaded. Food semi warm. Also they like to hand out promotional flyers that claim free food but fail to tell you until you drive thru that you have to have the app and it's one per car. Shitty. read more

It never fails that this CFA is always busy, which is good for business, but the layout of this location is bad. Since the drive-thru wraps around the restaurant, and is located near the entrance to the shopping plaza, parking sucks because it's one-way only parking which is the same direction on a two-way packed drive-thru, so it's difficult for cars trying to get out or parking, it's a mess! And if you're coming on the West Lake Houston entrance, there's no other close parking, which at times makes me pass up on this fast food joint. Even with this place being super busy, I don't have issues with their service since they're usually on point, and if they do make a mistake, they own up to it. read more

we were ignored , waiting for someone to take our order but they were really busy talking to their friends 2 tables from us, customer service was horrible, never going back read more

Awful biscuits everytime. No mac and cheese or fries were available last time I went. Worst chick fila ever

This Chickfila was good, like all of them. I had a delicious salad and the service was polite and professional. The only issue I noticed with this location is that the line to order was undefined, which led to confusion on which customers had been waiting in line the longest. I think if they set up some kind of roped off area, it would solve this issue and make for happier customers. read more

Had issues with the girl in the drive thru when placing my order and upon paying at the window continued to have issues with the same girl, Pulled over across the street and called the main line, and got ahold of James the manager on duty, I expressed my concerns with his employee and we ended up having an amazing conversation, Our convo ended up well over 15 mins, and in the end I was extremely pleased in the fact he was willing to listen and take notes on some (former restaurant managment) tips I gave him. Thanks Again James, I went to your store again last week,(almost one month post) and gave you guys another try and customer service was a A+!! I will definitely keep the bug in my ear on your offer, shall it ever arise!!!! Thanks Again! Blessings read more

Like always providing fast service and hot food. Drive thru is always busy but it goes by so fast!

I've come to this chick fil a countless times since they have opened. And I have never had a worse experience than I did today. First thing I noticed was a table full of workers right when you walk in the door all talking and eating. Then when we walked up to the register to order the cashier wasn't friendly, and when my fiance wanted to order a 4 CT of nuggets she got all judgemental toned saying it was a kids meal. So he then regrettably changed his order. Once we had ordered and sat down I noticed trash covered tables. We finally found a place to sit when they brought us our food we were missing my chicken strips. My fiance went back to the counter to let them know they were missing and then waited 10 more minutes for the rest of the original order. After eating and he went to get his chicken sandwich it was wrong as well. Finally when we were done we went to throw our trash away and the trashcan was literally overflowing and there was another table of workers sitting and talking in a new spot. Don't think I'll be going back for a while. read more

Chick-fil-A - Cute decor. Yummy food. - Fast Food Near Me - Humble, Texas

This chick-Fil-a used to be really fast and good but the service has really gone downhill in the last few months. Almost every time I go now my order takes forever and is usually wrong when I get it. read more

This location, like every location, is always crowded!!! The inside and drive through are crowded...but the inside sometimes has faster service. I guess it's the sign of success... read more

Chicken was good and Mac &cheese was excellent. Problem I had was , I was missing a order of four piece chicken strips. Also, upon getting my order, they guy a the window replied Thank You, when I said Thank You. Ah, thought they only said, My Pleasures. Updated Saturday March 14, 2020. Their website says they have fish sandwiches for Lent? Get there and ask, No. we aren't participating in that program. WTF? Ok. Ordered other chicken sandwich's and strips and Mac and cheese. 1 gallon of sweet tea. Ok get the food bag and told to pull up and wait for the gallon of sweet tea. Check of order found 2 missing regular chicken sandwich s. Ok. Wait for 8 minutes while the get gallon of sweet made. Told them they forgot the 2 regular chicken sandwich s. Ah once again this location fails with accurate orders. Nobody checking just handing orders out??? Will have to go to the one that is participating in the fish promotion, it's another 5 miles away. But hey they have a better YELP rating anyway. read more

I love Chick-Fil-A. I really do. It breaks my heart that there are simply few gluten free options. I would love a designated fryer so I could savor the waffle fries too. read more

Nice staff. Ice cream was icy. Didn't really like it. Not sure if that's the norm or not. I've gotten something like that before at McDonald's when the machine is broken. read more

About two weeks ago I went to this establishment drive-through waited in line for 20 minutes waited close to an hour to get my food never received my food everybody behind me was leaving and getting their orders I was still waiting I finally flag somebody down and ask where is my order? Another 15 minutes later a leader comes out that looks like he's about 15 years old to tell me that they're out of what I ordered. I was Beyond upset that I had to wait almost an hour and a half to be told they don't have my order. I then Said you're coming to me not even with a drink in your hand not even with some fries a voucher anything nothing to tell me you don't have my order after I waited all this time. The young leader then said yes sorry we're out of your order have a good night I then said wait a minute where is my refund I want my money back I had to wait close to another week and a half to receive my money this establishment is a joke I work right across the street a lot of people always go to this place we will not be going to this place anymore nobody contacted me I received an email saying oh we're going to handle this issue and that's it a large corporation like you can't even give me anything something what a joke. read more

Hit or miss. Either they're completely on top of everything, or they well... aren't. For example: how the heck are you "out of coffee" at 7:30AM? Also, if I order a drink and a 8 grilled piece nugget, why would you make it a meal and give me fries, when I said "no" to the meal? Then the lady at the window "ummm... did you want a refund?" Uhhh yeah. I know it's only $1.30 or something, but geeze. (Obvs trying to avoid carbs, y'all). 50/50 shot with these guys. read more

Today I ordered a kids meal nugget meal and a number 5 which is a normal 12 piece nugget meal the forgot to give me the kids meal at the window. I parked and called and they made me give the order number... So it must of never been made. Then I got home to find my 12 meal was only a 6 piece meal.... Wow. read more

I went to Chick-fil-A the other day and the young Hispanic girl with braids (at the time) took my order. She didn't charge me for the 3 #1s instead for something else. Before you pay they usually repeat your order back to you. But not this time, it was rushed. And I didn't think after eating there for 6 years with no issues that someone would purposely do this to me. After all I don't know if it's poor training, she's not capable of working in food service or a fast-paced place. I understand there were long lines but there's always a quick turnaround and I always got what I ordered until now. Chick-fil-A corners the market on great customer service. For some reason this young lady has done this to us several times. I can't imagine how many others. I have dismissed it for a few times but this is too much already. I don't know her name, I've never seen her before but if you are in need of Chick-fil-A meal make sure you go to someone else and double check your order before paying. My family loves Chick-fil-A and it's a shame we'll have to drive a little further down to get our meal correctly. But there are other restaurants that we can go to and suggest to our family and friends unless they want to guess what they're going to get at the drive thru. read more

Emalynn was my server and she went above and beyond during my visit. I traveled a great distance for business purpose and I stopped by at this Chick Fil A for lunch. It was a hot day and I wanted to just sit somewhere quiet where I can read. I brought a book bag with me and I had my hands full since I was holding two large drinks. She helped me open the doors so I wouldn't drop anything. She did something small but to me it meant a lot since I was tired and was getting ready to drive the long road home. I greatly recommend this Chick-Fil-A. Oh before I forget, she reminded me of Cow Appreciation Day -- gotta love those events. You get free foods too! I'm familiar with CFA foods and I was we'll pleased on how my chicken deluxe was prepared. Also, the placement of the condiments on my tray was intriguing: who actually takes their time to place them in orderly fashion nowadays?? read more

Always have had great service at this location. Sometimes they get too busy for their own good but all in all it's been a pretty smooth experience. I now use the app to order which significantly speeds up the process. read more

Hands down the worst chik Fil A I've ever been to!!!!!! Frys were cold and half ass brown! And on top of that they wouldn't make me a frosted root beer! Lame!! read more

The worst Chick-fil-a I've ever visited. Been to this location 4 times. 3 of those visits we had extremely long wait times for our food and our order was wrong. They seem to focus on the drive thru and the inside is complete chaos. read more

First time ever eating at one of these. I was incredibly surprised! I really liked the food and the service was second to none! It reminded me of McDonalds when I was younger. I had it for lunch and then could not stand it and went back for dinner! I NEVER eat at fast food joints! They are BAD for you... However, I was wanting to explore and thought I'd give it a try. I have been avoiding it due to their religious / political issues and will certainly limit my future visits, though I cannot say anything but good stuff about their store and service. They have a top notch operation and great products though, not healthy. Nothing that tastes THAT good can be healthy? Right?!?! lol read more

Great Service, Friendly Staff! Food is excellent! Also very healthy menu choices, good tasting food and they have Coke Zero. Great environment for family and children. There is a playground and they always have fun events and family nights! A must in my book! read more

Please save yourself the hassle and drive an extra 15 minutes to a different chick fil a. This location is HORRIBLE. 30+minute wait times, cold food, wrong orders. HORRIBLE. I kick myself every time I come to this location read more

This Chick-fil-A has gone down hill so bad. I use to get food here close to every Day when I was in school and lived close. They forget stuff all the time and now all of a sudden they can't do well done anymore. When other locations do. The Food is still good but the service is not. read more

GREAT LOCATION!!!! Awesome food, excellent customer service. Only complaint is that "the ice cream machine is down" almost every-time I visit. read more

I ordered a nugget tray 40 minutes ago, still waiting on it. I initially tried to call in the order for pick up, but was told they were too busy to take the order and that I should just order when I got here.... 44 min later, no nugget tray. Every time I ask about it I'm told, "it's coming". I love Chic Fil nuggets, but damn, not sure I'm willing to give them an hour of my weekend to make them. read more

Absolutely the worst service this evening. I ordered my food in the drive thru. Payed cash for my order. When I got to the window they asked me to pull up to the red sign. I waited and waited and still no food. I asked the girl about my order. She asked the workers inside where my order was. I waited some more and still no food. After a while they came to my vehicle with someone else's receipt and asked if it was my order. At this point I had been waiting for probably 20 min or so. I said would just like a refund. The I assume manager on duty came out and asked me a few questions and went back inside. 10 min later and after me having to irritatingly ask for my refund again she finally came out with the correct receipt and gave me my refund. I understand mistakes do happen. I just feel like the manager should have kept me informed better instead of disappearing with no explanation. I must add at no point did she EVER apologize for mix up. Please learn better customer service! read more

Chick-fil-has the best chicken around. They are always pretty fast and great service. I probably eat there at least once a week. Everything there really really good. read more

This Chick-fil-A have great food, great service, and the quickest drive threw I have ever been in for having such a long line.

The food is always amazing and comes out very quickly, the restaurant is always clean and the workers are very friendly