Want to thank Claudia for doing such a great job working point of sell(register) when we visited July 30,2025 for the 1st time! She was so friendly and fast which wasn't easy since it was extremely busy!! We recently switched from a different Chick Fil A location because of poor service and their inaccuracy of orders. We are willing to drive farther to get better service and a nicer experience which is what Claudia provided! Our family are HUGE Chick Fil A fans and we eat there at least 2 times a week! Even our sons 35 &38 eat at Chick Fil A a couple times a week! One in Castle Rock and one in Parker. They love when Mom and Dad give them Chick Fil A gift cards ha!! read more

I was very discouraged today because I was treated unkindly. I had received a gift card from a friend and was looking forward to using it towards my purchase today, however when I tried to use it they claimed it was never activated even though I showed them the receipt containing the authorization code and the gift card number on the receipt. The cashier was friendly but the manager on duty was not and only gave me a 1-800 # to call. He didn't offer any kind of help or discount towards my purchase due to the hassle. The card was purchased at a Chick Fil A location. Upon calling the number he gave me they then referred me to a different number only for gift card related issues and then was told I needed to try to get a replacement card online. To me this is very poor service and a bad reflection on the Company and location about not caring for a customer who used to frequent the establishment often but won't any longer after this type of treatment. The issue is still not resolved! read more

In general Chick Fil A is great, but this location in particular is great. Been coming here for a few years. Even during the lunch rush, the drive thru is super quick. I think they've only gotten my order wrong one time ever. Inside is always clean. read more

It's been months since we went out for Chick-fil-A, so it was time for a visit. Not to mention they sent us a free sandwich to remind us of what we'd been missing. Restaurant was clean, staff was friendly as always and the food was that wonderful, familiar taste we missed. The boys got their shakes to top it off and everyone was 'full, fat and happy!' read more

Chick-fil-A - Chocolate and Cookies & Cream Milkshakes - Fast Food Near Me - Highlands Ranch, Colorado

The service here is always fast and friendly. I love the double drive through lanes. I usually order fries and they are always hot, which is really important to me. They usually get my order correct, but today they did not...I had asked for two BBQ sauces but got two Buffalo sauces instead...not sure if she didn't understand me correctly or if it was a different mistake, but I didn't notice until I got home, and my daughter and I did not enjoy our lunch nearly as much. This is a rare mistake, however, hence the 4 stars. read more

Placed dinner order and only to find out once we get home that the order was missing an entree and fries were half portioned (see pic the picture of the medium fries). Seems like the quality of service and QC is really lacking at this location. read more

Chick-fil-A - Medium fries - Fast Food Near Me - Highlands Ranch, Colorado

Not sure how any Chick-fil-A would ever get only 3 stars. Love the food. Reasonable prices and always friendly staff. No difference on this trip. Only complaint is that my son ate my shake, but that's not on them. I blame myself for this one. Definitely recommend using the app and curbside pickup. The place is popular and the line will often be long. Curbside is 5 min wait max. Definitely "Chick" this place out! read more

This place is usually great quality and service . Service is still great but the pickles have been either missing or look like they have been muddled . The pickles are the problem for 4 day's consistent lol . Everything else is amazing read more

Chick-fil-A - ows a pancake with pickles on it - Fast Food Near Me - Highlands Ranch, Colorado

This staff is so lazy. I asked for well done fries because this location always under cooks their fries. I was told "we don't do well done fries anymore". Not to mention you have a 50/50 shot of getting your order correct. read more

Not sure if there under new management or not but the service is bad. I'd rather go else where for my meals then experience the bad customer service these employees give. But again I just want my food, I mean a man's gotta eat! Overall I wouldn't recommend this location. read more

Your staff is always friendly. You have fast service and the orders are always spot on every time I visit. I like the remodel as well. Thanks for being a good business in our community. read more

I didn't think the service in the drive-thru could get worse...I was wrong. As a Christian I don't appreciate feeling rushed and my business as a customer disrespected. My experience today is as follows: Hand Manager my Credit Card as he hands me my drink. As I struggle to get it into my drink holder. A younger employee is already reaching out the window shoving the bag with my food into my face before I even get my credit card back. I know you want to get people through your drive-thru quickly, but we are not cattle. I am a customer. I felt very disrespected and have had to tell the people at the window to give me a moment so I can put my card away. Please change your workflows! read more

The food & drink are always consistent but don't go through the drive through unless you speak Spanish !

Messed up our order...again! Missing a sandwich and med fry instead of a large fry. Wtf

Chicken doesn't have much taste and fries were cold. The breading on chicken nuggets is good but not thick and crunchy enough

Not only did they forget half the order but what they did give us was crap. Burnt mac n cheese. Cold and old fries. My wife went back to get it replaced and the manager basically told her to pound sand. "Well your kids clearly ate half of it so it must be ok" "our food is always served like this" My children will eat handfuls of dirt if I don't stop them, so this manager isn't exactly giving a 5 star review of his food quality. There are better Chick-fil-A's in the area, with significantly better trained staff and managers who aren't going to defend serving cold food and forgetting half an order. Just avoid this one, you'll save yourself the headache. read more

2/26/21: This chick fil a location hit a home run with my curbside order today! The food came quickly, hot and fresh, and 100% correct despite the place being slam packed during lunch hour. Even the special instructions were fulfilled. The staff should give themselves a pat on the back. This location is doing great! read more

Went by this afternoon to get some lunch, and man was it quick! I waited about less than 5 minutes from pulling up to speaker box outside, to driving off with my hot food. Was still even hot when I got home, and it's not the closest chick to me, but it was on the way home. read more

Great Chick-Fil-A with good service almost every time. The only thing I would recommend is get the drive thru moving it's a bit slow.

I've stopped at this location numerous times, and have never had an order done wrong, and have always received good service, especially this morning when I stopped. All older guys working the front which I appreciate. Unlike the previous location I stopped at, these guys were working and not standing around chitchatting.... read more

Went for dinner. Bought 2 sandwiches, one for me one for my wife. Got home, and there was 1 sandwich. Called the restaurant and their solution was to come back later in the week. They were scheduled to be open for 2 more hours. I guess we were supposed to put off dinner until "later in the week" read more

Never been to a chick fil a with rude employees this was a first! We ordered and went up to the window and asked them for ranch and the lady didn't even say anything she ignored us. Then she handed us the food and didn't say anything again we waited for her because we thought she would at least say thanks have a good night if we were all set? But she didn't after an awkward 10 seconds she said you got everything. So rude. Teach your employees manners. read more

After getting my drive thru order I told the guy at the window I didn't have any sauce. THe manager rushed over and said it was in the bag. I had already looked twice. I told him it wasn't and he said we can only give you 6 sauces. Again I told him there were no sauces in the bag and even showed him the bag. He then asked for the bag back, looked inside before giving me sauce and then finally gave me the sauce. That's a bit ridiculous for sauce... normally chik fila does an amazing job. I left feeling very frustrated from that managers behavior. read more

I am a usual customer of this Chick-fil-a and typically have a good experience. Despite this, the last few times their customer service has been very poor. They have been very rude while receiving orders. I believe it's important to be kind and respectful while taking orders as I work in the fast food industry myself. I will be reducing the amount of times I come here as this is unacceptable. read more

Love the food. Always go. I am giving it 3 stars because I don't know how comfortable I feel going to a Place that have employees not wearing a mask and handling my food. read more

Placed an order through the drive up to take home for 2 kids. Ordered 2 meals both with lemon-aide, paid for the order, the employee gave me the drinks and a bag with the meals, Only one problem ...... we drove home only to find that we were missing the chicken sandwich for one of the meals. How do you screw up a 2 meal order? The store offered no solution other than me driving back to get the sandwich. The manager tried to give me some card for something free I assume. I declined because I will not return to this store again! read more

The manager Ken was rude. I was 2 minutes late for breakfast when I tried to place my order. But when I asked about get ting there on time but only 2 minutes late because of the line, the manager was rude and said well maybe I should try to get there earlier on time. So I asked for the number to the corporate office he told me to go home and look it up myself. I can't remember when I've talked to someone at a business who was so rude. Certainly not in recent memory. I'm never going to Chick Filet again because of the jerk manager at the Highlands Ranch location in Colorado. read more

I have been going through the drive thru for the last few years, and the staff is efficient, polite , and they move the drive thru line quickly. I have started dining inside, and I am beginning to have great concerns over the cleanliness of this restaurant. There is a cleaning lady that wonders around in the dining room, and she does not clean the floors or tables after people finish eating. The tables and floors are all completely covered with food from the previous customers. She is in the dining section at all times in the evening but she is obviously not having her work checked by management because the dining area is disgusting. I have witnessed this now on four evenings in the last two weeks. The floors are covered in food and the floors are very dirty. They close down half of the restaurant in the evening, and if you want to dine in, you must crowd in to a very small section of the restaurant to eat. It becomes very crowded and noisy, and not a pleasant place to try to enjoy a meal. I had hoped that the cleaning lady could at least keep up with the open half of the restaurant but she wastes time being very ineffective. This evening when we went inside to eat, there was a horrible odor inside the restaurant. It smelled like a rancid smell, and dirty feet. I had to ask the staff to come over and clean our table, so that we wouldn't have to eat on this dirty surface that was covered in crumbs. The underneath of our table was covered in a large amount of food crumbs and dirt. I had to also ask the staff to sweep underneath, so that my feet didn't step in the chunks of chicken, and French fries on the ground. I asked the staff member what the horrible smell was in the restaurant, and he said that he was aware of the smell, and it was coming from a large bucket and mop that sat next to the counter our entire visit. This bucket sat there untouched by any staff members. Another customer came over to our table to also mention how dirty the restaurant was, and she mentioned her concerns about the odor. I told her about the bucket. We all ended up feeling nauseous over the conditions of this restaurant, and we all decided that we would no longer dine inside again. I have huge concerns about what the conditions are in the kitchen, if this is the status of the dining area. Also, there was a homeless man in the restaurant for our entire stay, and he was finally asked to leave as we were finishing up what we could stomach as fast as possible. This man was scary as he was talking to himself, acting strange, and trying to hit customers up for money. They also have another homeless man that is often in the restaurant. Overall, I have decided to no longer go to this Chick fil A for all of these reasons. This restaurant needs better management to step up quickly, as this restaurant could have several issues with the health department. The other customer also said that she wasn't sure if she should even pick a milkshake after observing the foul conditions inside this restaurant. read more

I've never had anything but excellent, friendly customer service and quality food. I think the negative reviews here are disproportionate and these people need to get over themselves by adjusting their expectations. As far as fast food goes, this is a great establishment with a dependable product and great service you will not find at any other fast food joint. read more

Food was good but gay and said they had breakfast but then said they don't, horrific service

Logistics in this parking lot is a joke. Why do you even offer curbside at this location when there is some guy trying to force me into the drive thru line? I won't be back to this location read more

Always good. Amazing service, fast and efficient. Best choice for quick food. They always get it right

Lost me. No longer Biscuits and Gravy or Chicken platter. New breakfast burrito with hashbrowns in it. Not good.

Friendly staff and always have great service! Mistakes happen as we're all human but they quickly and happily rectify things!

Just moved to the area and was stoked to see a Chick-fil-A close to the house. Unfortunately it isn't one of the good ones. Drove through for breakfast for me and my lady. Got 2 chicken biscuits and one 4 count chicken minis. The biscuits were hard as a rock and weren't even edible so we ditched those and just ate the chicken. In the 4-pack of minis 3 of them were on corner rolls from the pan and were also ridiculously hard. Very disappointing to get stuck with 3 corners in one box of 4. I know the Chick-fil-A restaurants next to my old place told their kitchen workers there should never be more than one of them in a box. I can appreciate that, especially since those should be thrown away because they are always a disappointment. We also asked for some honey with our meal and they gave us 1 single honey pocket that I guess we were expected to make work for 3 total items. Reading other reviews this unfortunately seems like it's par for the course at this restaurant. read more

This is an amazing restaurant that I go to all of the time. The employees are all super nice and very helpful I recommend going here.

This is a terrible Chick-fil-a. First off the drive theu doesn't move. I decided to go inside when I noticed all of the employees were not smiling. Very rude! To the manager - get the drive thru moving. C'mon! read more

Amazing food and service every time! Not only is the food delicious, but the company is well-run and has high values and excellent customer service! read more

Went there for dinner on Saturday. Ordered a #1 (Chick-fil-A Meal). The sandwich was cold. It had been sitting on the shelf way too long. Only took one bite. Went back to the counter and asked for a new one. The employee gave me the last one on the shelf. Guess what, it was cold also. Went up to the counter for a drink refill. Had to wait 5 minutes, even though they weren't busy. The employees were messing around over by the food area. One employee was "playing" with the ice cream machine. Finally one employee that had cleaning came over to help me. But, he didn't wash his hands first. -- Big mistake. But I'm sure he wasn't trained properly. The management at this location is TERRIBLE. If you want Chick-fil-A, don't waste your time or money going to this one. read more

I mean it doesn't get better than this - employees bring you your food, come by half way thru your meal and offer to refill your beverages. AH-MAZING! Their food is healthy for fast food and it's always busy. I don't get the negative reviews - my order has always been correct and the staff is top-notch! read more