Excellent service at this restaurant. First time I have been to this location. Love the layout where the dining room is off to the side and you do not have a view of the service counter. My grandson and I had the #1 meal deal. Food was out to us quickly and hot. Plenty of seating area, large parking lot to accommodate all of their customers. We ate inside tonight. Normally do the drive thru which is also very efficient. I know at times it will take awhile to get thru the drive thru. When you have some of the best food you may have to wait. Outstanding keep up the great work. Best customer service going in my opinion. read more

The drive thru at this location has to be one of the worst. This specific location has made me boycott the whole brand. 6 weeks ago I waited in line for 2 chicken biscuits for 15 plus minutes and just left , never getting my order. Tonight my wife went to get an order and they put someone else's sandwich in the bag. It wasn't even what she ordered. She had to drive back to get it fixed. Thank god I went to Culver's to get my dinner. It's almost like every 4-5 orders they get wrong in the drive thru. I' deleted the app. I won't go back. read more

Came this morning to order in line and was unaware that the left lane is now mobile orders only. They didn't accommodate me and take my order... Instead she told me I had to drive through and go back around... So I was trapped in the line regardless. I just left. Absolutely terrible. Chick-fil-A is losing their ways... read more

Awful. These worst CFA I've been to. Do yourself a favor and go to another location to save yourself 20 minutes in line. I've made the mistake of choosing to pickup there many times and each time it's the same: horrible customer service/ management or lack of there of... and poor quality of food. The order will always be wrong. Their team doesn't move the drive thru lines like other locations. read more

I am honestly embarrassed at how often my family eats here, but I blame my husband who is truly addicted!! This location is fairly new (just a few years old now), and was really just a revamp for more space from the old location which was right across the street. It's verrrry busy, especially the drive-thru line, and it can often times move very slow. I also always feel like people 3 cars behind me end up getting their food first and it's just not the most streamlined system, but nonetheless, the employees here are so kind and friendly and make for a pleasant experience even after a long wait. They have limited outdoor seating which is also a bit frustrating, especially with this new location which has a really nice sized lot, but inside has plenty of high top tables and booths. They also decorate it seasonally and it always turns out cute. Also appreciate the little kids corner they have with some games and things for little to play with during their visit. My go-to's are the grilled chicken cool wrap with avocado lime dressing, nuggets, or the sandwich with pepper jack cheese. I also recently tried the "viral" kale salad and grilled chicken combo and it was pretty good for a healthy, protein packed meal. read more

Chick-fil-A - Fast Food Near Me - Cumming, Georgia

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Always nice and pleasant staff here. Newer location about a year or so. I frequent here often in between work and sometimes breakfast. The drive thru moves fast. The dining room inside is clean and spacious. Lots of parking and food is hot and fresh. Here to redeem my bday reward entree ' who doesn't love free. read more

I love me some Chick-Fil-A. The staff here is very friendly and the food is good like any other location but this location has some issues. My order has been inaccurate 3 times in a row now. A few weeks ago we were moving and went here to buy lunch for the movers. They left out one of the 8pc nuggets I ordered and paid for. Next time I ordered a Spicy Deluxe but add bacon. Charged extra for the bacon, got home, no bacon. Today again ordered a Spicy Deluxe with bacon...this time it had the bacon but no cheese and I did not remove the cheese in the customization on the app. I lived right by the one at Avalon since it opened until a year ago when we moved to Cumming. I went there at least once a week. Drive thru was always super fast no matter how many cars were in line and my oder was always accurate. This Larry Mulkey location though, something isn't right there. Drive thru is very slow, 3 inaccurate orders in a row... this is not the Chick-Fil-A experience I'm used to. read more

Had such a pleasant experience at this chik fila! They were very very busy especially at the drive thru around 11am, but our orders inside completed fairly quickly. It's very spacious inside and the staff are very jolly and helpful. They're very cheery which I absolutely adore. I ordered my typical veggie wrap meal and decided to try out the peppermint coffee drink. When I say it was addicting, it was ADDICTING. It's so so yummy for the holiday season and there's even little chocolate chunks blended throughout the drink. It's absolutely delicious, must try! read more

Chick-fil-A - Peppermint shake - Fast Food Near Me - Cumming, Georgia

Tha food was amazing, staff was so friendly to us! Love atmosphere and service!!! Thanks for this great place!

I came in this week and met Alison Freemon, and I have to say--she was beyond amazing and absolutely deserves a raise! I work in management at a local apartment community, and Alison was knowledgeable, kind, charismatic, and incredibly personable. She makes everyone feel welcome and the entire team is the true meaning of great customer service. I watched her interact with several regular customers, and it was clear that they adore her. She truly is a superstar! She even provided me with helpful information to share with my residents and a free Chick-fil-A card for our move-in packets. This is exactly the kind of team member your founder would have wanted and appreciated--someone who embodies a customer-first attitude. The entire store was caring and welcoming, and I could tell that great customer service is a priority for everyone here. Thank you for such a wonderful experience! read more

Food Allergies Beware of this location!! I ordered the hashbrown breakfast bowl with grilled chicken and let them know I am gluten free (celiac) and need to make it is grilled chicken. The bowl had grilled chicken for an allergy but when eating it I realized something tasted different, the fried chicken I am allergic too was mixed and sprinkled with parts all in the bowl. I was very upset and let the manager know it makes me very sick and how important it is to not do this to people. I trust Chick-Fil-A and what food I'm getting from them. I requested they compensate the bowl, but the director refused and would only replace it. I asked for the store number and general manager's number, but he refused to provide that. He would only provide an 800 number for corporate. He refused to tell me when or how to contact the store's general manager and suggested I just randomly call the store. I ask again, so you will not refund me my $3 or $4 for the bowl and he said no. He was incredibly dismissive and rude. Meanwhile, my entire day will be spent dealing with the ramifications of this. I will not visit this location again. read more

Chick-fil-A - Fast Food Near Me - Cumming, Georgia

This brand new Chick-fil-A is located off Atlanta Hwy in Cumming. It is really big with ample parking and plenty of seating inside. I came for lunch during non-peak hours and the service was great. I really enjoyed my lunch as always! read more

This chick-fil-a deserves a negative star. It is bar far the worst one I've ever visited and I'm disappointed on a regular basis for the time that I've eaten there. I've had 2 different times that they have used the breakfast size filets for the sandwiches. I've had to ask them to please fill my drink up because the cup they handed me feels like it is half full. The two other chick-fil-a's that are closest to this one are night and day better. Someone from corporate needs to come in and observe this location to fix this one's problems. From the reviews of this location many people agree this is a terrible location. I've said never again many times for here but I'm for real this time read more

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Went today at lunch. What a mess. Changed the drive thru process. Congratulations! You are now just as slow or slower than every other fast food place. 25 minutes to order. Cars backed up around the corner. Food is just OK, but service was quick. No reason to go here anymore. read more

This new Chick-fil-A was a few miles from my house. The customer service is great and the food was consistent as the other restaurants in taste. I have a Chick-fil-A closer to my house, but if I was in the area, I would definitely try this one again. read more

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Husband visited the brand new Chick Fil A for takeout and said dining room was much nicer than the other location down the road. He noticed this one was very busy and has more available parking spaces. I texted that I wanted a Chick Fil A combo meal #1 with waffle fries and sweet tea with no pickles, add the bacon and Colby cheddar cheese, and grab some honey hot mustard packets please and don't forget the Autumn milkshake. He came home and I noticed the bag was overflowing and stuff falling inside. I checked the order and everything was correct! I was so happy that I even found an extra sandwich in the bottom of the bag so gave it to husband to take to work next day which was a Sunday! I checked the receipt and he wasn't charged for it so that was a blessing! And the Autumn milkshake was so delicious. One of the better seasonal milkshakes that I have ever had! read more

New building does not mean more efficient function. I got on line for drive through at 11:45 and waited 12 min JUST TO ORDER my food. Still sitting here with nothing to do but share with you fine people. Go to the Chick-fil-A at the collection. It's faster and more efficient than any Chick-fil-A I've ever been to. EDIT: I made the mistake of pulling away without looking in the bags. They made a couple of errors with our order and despite waiting 30 min for food in the drive thru, my fries were like warm and NOT FRESH. read more

Chick-fil-A - Line for take out. - Fast Food Near Me - Cumming, Georgia

Was craving Chick-fil-A and luckily was able to find one close to where I was at the moment. This one looks to be a fairly new CFA and is quite large! They have a pretty big drive thru as well, but I decided to step inside to order. There is plenty of seating available indoors as well. I ordered a spicy chicken biscuit and hash browns and had my order ready right after I paid. The biscuit and hash browns were hot and tasted just like they should. Overall, this was a great location to visit since I got my order very quickly! read more

Has success ruined Chic-fil-a!? I have recently been making a trek to Chic-fil-a in Cumming, as my 4 year old grandson loves the place, as does my family. Me, well not so much. In its humble beginnings as "the Dwarf House", the baby of Truett Cathy, Chic-fil-a has exploded into a mega fast food denizen, bringing its simple chicken sandwich all over the world. As in Cumming, the initial restaurant was quickly overrun with success, and had to look for greener pastures. At its giant location off Highway 9 at Larry Mulkey Boulevard, this chicken cooking megalith is puttin out sandwiches, wraps, waffle fries and breakfast, as fast as patrons can purchase them. Therein lies the rub. I was requested to pick up lunch for my grandson and his mom, on my home from a nearby errand. As usual, it was around 1159-1200, deep in the lunchtime races. And I thought that I would love one of the new spicy pimento cheese chicken sandwiches. Until the arrival of this specialty item, there was nothing on their menu that interested me, as I've had better chicken sandwiches(my opinion) for a lot less. I turned into the complex and traffic was backed up off the property, at the drive thru lanes. However, grandson wanted nuggets, so the options were closed. I sat in the line for 15 minutes until I was greeted by a smiling employee, who took my order on her electronic tablet. Paid up, and waited. Another 10 minutes go by. People were jockeying for position as only one drive thru lane was open. I kept my cool, as others appeared frazzled as they waited. Finally, here comes a person with my order. Smiling face, saying"my pleasure" as a response to my "thank you". Drove off with a positive attitude. Well.......... I knew I should have checked my order before I left, I always do. But, not this time. Instead of the spicy pimento cheese chicken sandwich, I was given a grilled chicken sandwich with some pitiful looking lettuce on it. Waffle fries were cold and instead of the beautiful large slices of waffle fries, I got a large pile of broken ends and pieces. Ditto for the two other orders. I had one drink with no ice and got three with no ice. The wrap I ordered and kids nuggets were correct. Now I am not one to gripe often about fast food places unless there is a reason. I began my career in fast food, and cooked for a living for a while. Retired as a Paramedic/Firefighter, had a restaurant and bed and breakfast for a while, so I am keenly aware of the issues faced by restaurants today. However, this is the second time in two weeks that my order from Chic-fil-a was in error. And by the time I got home and found the error, I did not want to back and wait in line to correct it. It's just not worth it. Needless to say, it will be a good while before I order at Chic-fil-a. Can't speak for the family,but for me again, it's just another chicken sandwich. An expensive one at that. read more

We went back after having a bad time here and decided to give it another shot. much much better this time the food was very good this time and the service was quick. Staff was very nice this time. Good job Chick-fil-A read more

The new space is great! So much more spacious! And the organization, much better flow. Choices of seating styles, haven't tried the drive-thru, but looks to be moving well. Parking lot we'll marked. Service is what you expect, smiles and good attitude. Nice move! read more

STAY FAR AWAY FROM THIS BUSINESS! Wow, I've tried them before during lunch hour and said I would never be back. Well here I am during breakfast hour. Ordered around 10am, it's now 10:40 and I'M STILL SITTING IN DRIVE THRU LINE. What an absolute joke of a business. Fix this store location's procedures. Absolutely ridiculous. I'd rather barf on McDonalds than sit through this again. The food quality is never good either. I will continue to go out of my way to other chick-fil-a locations before I ever go here again. Fool me once, fool me twice, I'm an idiot! DONT GO HERE read more

Me and my friends went to this location today and got Seth as our cashier. He was so nice, helpful and funny, and really brightened our days!!!! The food was delicious as well but Seth really made our experience amazing. read more

Ordered salad at drive thru. Got home and there was no dressing. It's noted on receipt but not in bag. I guess I have to check the bag before driving away like I do at McDonalds. So sad. read more

Have made multiple visits to the new Chick Fil A location as usual the food, chicken sammy and Mac & Cheese is delicious. I always do the walkin to go order and employees are friendly and courteous. The parking is a little sparse, however, this is Chick Fil A so it seems is always packed. Would like to see a few more employees handling the walk in to go orders but none the less only once did it take a longer time to receive my order. Otherwise the employee response has been handled in a timely fashion. Love the new locations and being able to go inside the restaurant. Keep up the great work!! read more

This location has filled my order incorrectly the past several times I've been here. It's especially frustrating after waiting in their slow drive thru. read more

I mean, it's Chik-fil-A. You know you're going to get fast friendly service and consistently delicious food...it's what they do and they have perfected it read more

I was so excited to see a new chick-fil-a because the previous one was awful! Unfortunately this one is slightly better but just as lazy. I waited over 25 min in the drive thru for cold, soggy fast food. They've never once gotten my order correct. And the worst part is that they are straight up not friendly?! Does Chick-fil-A pay the employees at this location less or something?! Why are they so lazy and unfriendly, slow and inaccurate? I could drive to another and back before I got my order at this one it is a shame. read more

I am so tired of them cutting off not being able to order on the app. This is the 3rd week in a row. The drive through is too slow and unorganized since moving to the new location. There's still not enough parking. They have SO many people working here that look like they are doing nothing or don't know what to do. Definitely needs improvements in efficiency, training and leadership. Fast food shouldn't take close to 45 minutes to order and get the food. read more

Chick-fil-A - Fast Food Near Me - Cumming, Georgia

Food overall was very delicious, but this is the first Chick-fil-A I've ever had give me the wrong order. The service was also not very kind, I was very polite and quick with my order and yet was still met with short and passive responses pushing me along. As someone who works in the service industry themselves I can understand the frustration you can get from rude entitled customers, but to be treated as a lesser when I came in just trying to be an easy respectful customer, while it could be a fluke, I can't say it felt nice. read more

Drive thru is a cluster. I have yet to go to this drive thru and get my order before the cars behind me. Just a chicken biscuit and an orderly process is all I ask for. I won't be back. Have absolutely had it with this chic fil a. read more

Good food, good people! Love the breakfast hash brown bowl and their frosted coffee! read more

Placed an order @11am , I understand it gets busy during lunch time but I order 4 Cobb salads with ranch dressing and 2 orders of the number 1 meals with 3 drinks. I ended up with 2 Cobb salads , 1 sandwich but no fries and no dressing. I went back and they said they couldn't give me my complete meal because I did not have the proof to show them. Not satisfied read more

I've always thought of cfa with fast service but this cfa takes way to long for a fast food place

Tried to give it another shot. Waited 45 mins through the drive through to get the entirely wrong order. Very disappointed in this location. Yet again.... read more

Slow drive thru, food tasted old and stale. My chicken sandwich, which is usually great at other locations was dry and stale. Called to request a refund on the sandwich and was told that I could drive up there for a replacement and that was the only option. read more

Whenever i go to this Chick-fil-a their pickup using the app is always down. You can't even go through the drive through. How do you use your rewards then? read more

Very poorly run Chuck-Fil-A. Cannot even fathom how this location can be considered a "fast food" restaurant. Brand new, gigantic location, only one lane open during busy morning hours with a line of 20+, a line of 20+ inside, very poorly run establishment that does not reminisce of any other Chick-Fil-A locations. Also very odd that you cannot mobile order... read more

This is still the worst chick-fil-a I have ever been to. Fancy new location, beautiful new store, and they still can't seem to get anything right. The order? Usually wrong. The wait? Eternity, even when they aren't busy. The food? Poorly prepared. The customer service? Non-existent. Very sad for a franchise that prides itself on the opposite of all of these things. read more

Beautiful facility. Very friendly staff. Food is always great. I highly recommend this location.