This was disappointing, half the salad is the gross center part of lettuce. If you remove all the fruit there would be MORE core than the actual leaf - I don't get the point of ordering a salad if you are not getting the green part of lettuce ._. read more

Chick-fil-A - Market Salad - Fast Food Near Me - Copperas Cove, Texas

This CFA is the worse in the area. I have given this place more than a couple chances to change my mind. Harker Heights is the best for moms with kids and wants a safe and peaceful visit. Killeen has no playground so unfortunately we are stuck with either copperas cove or Harker heights. I live five minutes from this location and I rather drive to Harker Heights. Also be carful asking for sauce at this place they have an older lady in particular who is beyond rude over sauce. It's not the fact that u have to pay for the sauce it's her tone of voice and energy that's awful. Don't come to this location if you want the amazing CFA experience. read more

Isn't chick-fil-a known for their customer service? Coming through the drive thru and it's clear the person that helped did not want to work today. I don't eat the food, but wanted a milkshake. After the attitude ordering the other food I figured why bother continuing to order. Get to the window and it's a here and back turned. Food was decent for chick fil a, but I'm thinking the experience ruined the food. Put a smile on your face, you have a job. A lot of people wish they did. read more

Terrible communication and did NOTHING to fix the situation. Went to pick up an online order and I was picking up for someone so I had gone through the drive thru but it was placed through for pick up either inside or curbside and they wouldn't tell me if the food was there or not . The lady I was speaking with was just saying she can't tell if it was there or not she didn't know. I had sat there for about three minutes with her and in those three minutes the couldn't go check and see if the order was there or not. Like 10 feet or so. Very unhappy and disappointed with my service and not a single time did any one say "my pleasure." I wasn't even thanked at all for anything. I haven't had a single chick fil a experience like this or where they didn't try to go above and beyond for me. The shift lead on duty was not very helpful either. The only thing she said was that she would speak to whoever I spoke with. It's funny because the shift lead had a moment to come speak to me but not a moment to check and see if the order was there... UNSATISFIED. I will not be returning to this chick fil a, if I want chick fil a I'd rather go to Killeen than come back here. 0 stars honestly. (Apologies for typo's I'm not going back to fix them, just like they didn't fix the situation with me and my order.) Edit: I see why all these people have given one star reviews lately. Just horrible. read more

they didn't let me pee. and it made me feel very upset. GO MIDWAY PANTHERS!!!!!!!!!!!!!!

Not sure if they gave me the bottom of the tea barrel, but we asked for 2 sweet teas. One tasted alright in the sense you could distinguish it was sweet tea just not the best, the other tasted like poop :/ or maybe just unsweet tea that was also bad? I could've been fine with that, but when I started to dig into the bag it just ruined the experience. They gave me 2 packets of ketchup for two adult combos of a 12 count and a sandwich w/ fries, my fatass needs at least 2 ketchups for myself on just the fries . . So that was just straight up upsetting. All the nice crispy fries and no sauce to finish them with. Rip. Included is a pic of my chicken nuggets looking pretty tasty but with no ketchup to go with them so we had to stop by the gas station. read more

Chick-fil-A - Food - Fast Food Near Me - Copperas Cove, Texas

My wife and son are both throwing up tonight after both eating chicken nuggets from this restaurant for dinner. I don't know what was up with the nuggets but this will be the last time we eat here. read more

Went to location and order about $50 worth of food. The young lady tried to hand me 4 separate bags, I asked her if she would please put it in a big bag. She got upset and threw out bags of food on the counter. To be honest was the first time I've actually had bad service at chic fil a. Was just over rude and a bad experience. read more

This is probably the best fast food in the area because it's a bit on the healthier side and in a great location. Staff is always nice and staffed with local kids from the high school and always doing things for the local community read more

The staff is typically friendly and helpful. The only reason for 4 instead of 5 stars is over gotten the wrong order a couple times and the wait is typically long, but still quality staff. read more

I actually like Chick-fil-A... really, I do. This last visit; not so much. Drive through took forever and the order accuracy was poor. Had to drive back around and wait in the car line again (still slow) to have my meal corrected. Receipt in hand and pointing out what was missing , team members wasted more time discussing why/how the order was incorrect. Fast food is legit supposed to be timely and accurate. Not a good day for Chick-fil-A. Not like to return to this location. read more

delicious food every time. we come here often. tonight, my 3 year old spilled his nuggets in the floor as soon as they placed them on the table. Brian saw this and replaced them immediately, no questions asked. we'll be coming EVEN MORE and are really impressed with our interaction today! thanks again Brian! read more

Just got home and realized my spicey chicken deluxe wasn't a deluxe... i guess they don't care so much when they're about to close. Disappointed read more

Don't ever do drive thru. They always seem to forget something. And I have to miss eating with the whole family because I have to go back and get what they forgot‍ read more

Great food, atmosphere and staff! Normally LOVE this place BUT right now I'm HATING how you have your young smiling workers in the freezing cold taking orders...REALLY!! I feel guilty ordering from them! Imagine if it was your son or daughter freezing in 10-15mph winds with the temperature feeling like 39 degrees. That is ONLY 7 degrees above the temperature at which water FREEZES! You're better than this! I don't believe that you value profit over the health and well being of the young people who run your business for you. Surely there is a protocol that you follow in inclement weather. But maybe the owner or manager should take a shift and experience these freezing temperatures then it wouldn't happen ever again! Never felt GUILTY ordering food before today...sad... read more

While in Texas visiting family, we stopped at this location several times. Every time we stopped here there seemed to be one common theme " Customer Service". The restaurant is able to handle large volumes of customers efficiently. We were able to place our order quickly in spite of the long lines. We had a party of 12, and the cashier was able to get our order 100% correct. Once our order was ready the same cashier brought our order to our table. The food tasted great and the value for money was competitive. The restaurant was mostly clean as all of the trash cans were full. The staff at this restaurant were smiling and polite in spite of how full this restaurant was. Seeing that many customers in this restaurant tells me that something is doing something right. read more

Love the food but check your bags when they give it to you from the drive through. I know sometimes the person get offended and gives you that," wow this person doesn't trust me look" but it's better then getting home and seeing that you are missing food you paid for. I bee called to verify I wasn't mistaken and yup they had my food right there. Clean place, great food, good service and nice play place. One star off for literally not giving something I pod for and one star off on me for being to polite to check my order. read more

Thinking about using Chick-fil-A for a business event? DON'T. I pre-ordered breakfast for 20, for a business meeting, from the Copperas Cove location. Pick up time of 8:00am. I arrived at 7:45, knowing I was early, and paid. At 8:15, an employee came out to tell me that it would be an additional 10 minutes because they had to make more biscuits. When I expressed that this wasn't OK, as I would now be late for my meeting despite pre-ordering with plenty of advance notice, his excuse was "I just clocked in". Further, when I asked who the manager on duty was so I could callback later, he gave me the name of the franchisee (Steven Kennedy, I believe). I left with my food, and arrived late to my meeting. After unpacking the order, I realized that I was shorted all my hash browns--15 orders to be exact. I called the store immediately and spoke with the actual manager on duty, Sylvia. She *graciously* offered to refund my hash brown order. So she's not going to charge me for food I didn't receive. How nice. (Sarcasm). When pushed further due to the extreme lack of customer service at her store, she offered me a free entree. I spent well over $100 in her store, and I get a sandwich. No thanks. At this point I am not interested in getting any free food, as I will not be returning to this location. I just want to let as many people as possible know about the lack of resolution skills in the Copperas Cove location. As an aside, that meeting's agenda included a presentation on customer relationships. Your store came up multiple times. Not in a good way. read more

So Chick-fil-a finally gets gluten free buns. Awesome, right? Well I wish I could tell you what they tasted like but I have no idea. As someone who has Celiac, gluten free options at restaurants are awesome. It makes me feel more normal and not like a weirdo who can't eat the same food as everyone else. So I go to Chick-fil-a, super pumped to try their brand new gluten free option that I've been wanting to try for over a year, pretty much as long as I've known that they were testing the option in certain markets. I tried calling to make sure they had it in stock, no answer. I decide to go in and order at the counter, and asked several times before ordering as I've been burnt before by other food places. (I'm looking at you, Bar Bazaar Houston) and I was told multiple times they had it. So I'm very excited. It's so nice to eat a sandwich on a bun instead of with a knife and fork on a measly bed of lettuce. I order my food and pay, and AFTER I PAY FOR MY FOOD THEY TELL ME THEY DON'T HAVE THE GF BUNS. Because apparently someone didn't thaw them out or something. That's nice, maybe you could have told me before charging me for my food? And then they tried to offer me a bunless chicken sandwich. If I wanted a bunless chicken sandwich I could literally go just about anywhere. Seriously, if a customer asks about an item, how hard is it to take 5 seconds to make sure you have the item, especially if it's a specialty item? read more

I came here for my daughter's school's Spirit Night and won't be returning. The customer service was atrocious. I understand it was busy, BUT I literally watched other customers be treated differently than I was. No one asked how our food was, our visit, nor did they offer to take my tray. They did this to everyone around us. When another customer dropped trash on the floor, a worker quickly picked it up, and less than a minute later, right beside the worker, my daughter dropped two napkins. The worker stood there and watched me pick up the napkins. Also, my daughter ordered a six piece chicken nuggets kid's meal. Her nuggets were small and overcooked. Overall, a very disappointing experience that won't be repeated. read more

The Best Chick-Fil-A in the Killeen/Fort Hood area! STAFF/CUSTOMER SERVICE: We all know Chick-Fil-A provides exceptional training to their employees when it comes to customer service. This particular location stands out. I frequent this location and I have never had a bad interaction with any of the staff. They always have a smile on their faces and provide courteous delivery when speaking and interacting with customers. FOOD: Never have I had warm or stale food. It's always HOT and if they believe it will take long to cook your meal they'll ask you to swing around and wait out in the parking lot in the convenience of your car. They will bring your food out there and at times, they might throw in a coupon to show appreciation for your patience. This location is a must for a quick, tasty meal. (Healthier than most fast food chains of course). read more

This is mines and my daughter's place once every other weekend. Some friendly staff, clean, kind of fast. But make sure you check your order before leaving if you go into drive thru. They're famous for not giving you what you ordered. We've had it happen not once, not twice and definitely not three times, 5 times .... Yes that many. Lol. Sometimes I would be by myself and would just grab the bag and leave but not anymore. I double check all the time. read more

I walked over to this dinner from a hotel. Only one person in line. Some conversation between customer in front of me and cashier. I heard something about hiI story teacher. After history teacher completed his payment, he turned and walked directly toward me with some anger. I got no idea. I just want to order. Later, a big buddy of history teacher shows up. History teacher's buddy doesn't order but waited til I was leaving and push out the front door behind me. Seems like a nice place for gays. Not my fortune. read more

They never cease to pleasantly surprise me! The thing I love about Chick fil-A is consistency. They are always good. No matter which location I go to. Service is always friendly and professional. This location is no exception. Thanks for being the e caption to the "fast food" rule! read more

I've eaten at this location and only this location more times than I can count. I'm from Hawaii were Chick-fil-A is non-existent (unfortunately). I'm not into fast food restaurants. But Chick-fil-A is on a whole other level. This is one of the best chicken sandwiches I've ever had in my life. Every time we go to this location, the staff is friendly, upbeat and helpful. I've never had a bad experience at this location. The food and customer service has always been great! I hope Hawaii gets a chick-fil-a. I know I'm going to crave this once I'm home. read more

Chick-fil-A - Fast Food Near Me - Copperas Cove, Texas

Been here on countless occasions very impressed with the establishment the gentleman who worked lunch shift counter was so professional and courteous Wow!!! other businesses should emulate his pride and work ethic..... read more

Chick-fil-A - Fast Food Near Me - Copperas Cove, Texas

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I've always had great service at this location. However, today my husband ordered the grill wrap and it was horrible. It lacked taste and was dry even with the dressing on it. I told the server how bad it was as I ordered a sandwich for my husband instead. No "sorry" or what can we do to make it right , nothing. Just a "ok" what do you want to order. So quick to take my money again when there certain food was horrible. Way to go chick-fail-a. Now it's on my husbands restaurant band list and I love it. read more

My kid's love this place so much I should just open one myself....with that being said service is always great and the food is always fresh.

Went through the drive thru Dec 12th. We ordered several sandwiches and some hash browns. I had asked for a couple of sauces with the order. Extremely long wait, and then drove off not checking the bag, my fault. No sauces were given. Very frustrating to wait that long and they get it wrong. read more

Tried to overcharge me by nearly five dollars for a combo meal and substitution that's clearly listed on their menu. Think we have it resolved. 25 minutes in line waiting to get to the window and find out they just cancelled the entire order. No offer to make things right, no apology. Worst experience I've ever had at a chick-fil-a read more

Worst fast food. 1 star. there chicken sandwich is gross and not fresh. I got a stomachache and almost threw up

I like chick fil a normally but this time made absolutely love it. The guy at the counter, I think his name was Jerry, was super polite and professional. I worked in the food industry for 5 years and I must say I was extremely impressed with every aspect of my dining experience. The food was amazing but the outsanding service is what will have me coming back to this specific location. read more

Fabulous service. They are always friendly and have smiles on their faces. The food is great and the location is always clean. The kids play area is always spotless. We even order the 64 piece chicken nugget platter in the morning on football weekends so we can pick it up that afternoon so we can eat those and watch our games. Love this place! read more

The food is always so good, the service is great, and the drive thru is super fast.

They make their chicken taste like heaven. It makes you feel full. And it's literally a piece of chicken on a bun and some how it's delicious read more

Always excellent service here very impressed with how professional and friendly the employees are at this particular location. Never had an issue with the food and have been here several times since they grand opened. Keep up the good work and the clean family friendly atmosphere within the restaurant as well. Will be back! read more

A WELL operated Chiik-Fil-A. Food is always hot & service is great. Dining area is always clean with condoment bins always full. One of the few operated on common sense with folks who are truly doing a great job here in Cove & it shows. There's too many places to eat in Cove where they just don't care how your food looks, how long it takes & whether you come back or not & they don't get my money anymore - like that other chicken place that remodeled a year ago & service and product went all the way downhill. This Chik-Fil-A has never dissapointed me since they opened. read more

SAVE YOUR MONEY Ok so I asked for two 12 piece grilled chicken since I have celiac and the idiotic employees gave me fried chicken instead which i can't have so I had very little to eat and i had nothing to eat at my house read more

The best service I've received from one of their restaurants!! Tyler went above and beyond during my drive thru experience..

Frequently gets your order wrong by either missing items or only giving you some things (i.e. ordered Sausage, Egg, Cheese Muffin but only received a Sausage and a Muffin). Would suggest making the drive to the other Chick-fil-A's in the Killeen Area. read more