This is by far one of the worst locations I have ever been to, and unfortunately is located closest to our home. At this point, I would be willing to go to the two other locations that are semi close to my home because this one consistently has inconsistencies in the evening time. Of the last six times that we have been there in the evening after games or activities, we have been missing items or missing full meals. We always have to go in and get our food because either the line is wrapping around the building and is extremely slow or it's fast and the person they provide at the window is absolutely no help. Saying that you will talk with your team members about consistency is not good enough when it's a consistent issue. When we order our food because we are already lacking on time, we definitely expect to get exactly what we ordered. I would not recommend this location to anyone even with it being the closest location to a major shopping area. I rather drive three exits to the next one just so I can guarantee that they will deliver food at the expected level of Chick-fil-A locations. read more

Very disappointed in this last visit for breakfast. Walked in and no one in line while the drive thru was hopping. Took 5 mins to be acknowledged by the staff and they had at least 8 people walking around. Ordered a biscuit and hash browns. The biscuit was a brick and cold. Not my usually Chick-fil-A, but will pass by this one next time. read more

First, half our order was missing, second, what we received was made incorrectly. Then, to top it off, we didn't receive our ice cream after the fiasco. SAVE TIME AND MONEY, go somewhere else. read more

Came by just before lunch rush. Employees were friendly and service was fast but the food was bad. Sandwich supposedly fresh made as I got extra pickles but the bread was messed up and dry. Fries overcooked and dark brown/too crunchy for my toddler. Nuggets were ok but also a little dry. The cookie I got was overcooked on half and way too hard. Everything had black char bits on it like they used old oil or didn't clean the grill. Just overall disappointment and not level of service I've come to expect from cfa. read more

Chick-fil-A - The sandwich as it was given. I've never received one from cfa in such bad presentation. Definitely appeared and felt dry and old. - Fast Food Near Me - Concord, North Carolina

Original Chick FilA Sandwich was delicious, and FREE.. A couple friends are Chicken market salad... And I had a Kale side salad... All were crunchy and fresh...but my friend with lactose intolerance couldn't be accommodated because the salads were made ahead and they didn't have any more romaine, so she had to accept the salad with blue cheese on it that she had to remove. The chocolate chunk cookie was delicious...ice cream cone was okay, but not as good as milkshakes read more

Chick-fil-A- Nuggets are very small and dry. This location's nuggets are always dry! Prosperity is still my preferred location. read more

Chick-fil-A - Chick-fil-A- Nuggets small and dry. This location's nuggets are always dry! Prosperity is still my preferred location. - Fast Food Near Me - Concord, North Carolina

I was just there Friday evening, and it honestly made my day. I've been having a really rough week and your staff was so incredibly kind to me. The girl working the order line told me I was so pretty and that she loved my accessories and as silly as it is, that almost brought me to tears because of how rough I've been feeling and how sweet she was. Then the guys working the order window were so friendly and chatted with me while I waited for my food and it just really brightened my mood even further. It's just one of those things that goes to show you never know what someone is going through and a little kindness goes a long way. I'm thankful for your staff this evening read more

Today is Teacher Appreciation Day and I came to purchase a meal and get the freebie for teachers. I was told this location is only giving the tenders to teachers at specific schools and not all of them. To say I was disappointed is an understatement. This is my preferred location but I will think twice about coming to this location since I'm not a teacher at one of their preferred schools. read more

Nuggets were dry . Also never heard got told I can't get fries before lunch . Any other location allowed it with just a short wait . Disappointed . read more

In my prior post I thought the guy had the name Chris. on the receipt it's Roland. .... nevertheless very unprofessional he was... The whole drive thru experience was a mess! He failed to ask or add my name once I told him. He acted with fake smiles, acted either insecure or like he had a race issue....not good. read more

I honestly don't know what's happened to this locations service. I live 1 mile from this location and eat here at least four times a week. The service has gone downhill horribly. Three times recently, at the drive thru, my order hasn't been ready, they ask me to pull to a parking spot, then forgot about me. I've sat there and sat there. All three times finally having to get out of my car and walk to the window. All three times this has happened, there was only me and two other cars in the line. The new African American manager is horrible. He's been the one at the window. As a manager, this should never happen. I'm convinced this man has zero clue how to multitask. Also, EVERY employee that makes your drinks at the window, never puts enough ice in the tea. Not every now and then, but EVERY TIME! Every time I have to send it back. They know the tea is hot. So why put a few ice cubes in the cup? By the time y'all hand me the drink, the tiny bit of ice is already melted. I came there two days ago, and shockingly(sarcasm) it happened again. I was in the far lane. It took the girl forever to even notice I was trying to get her attention to have it remade. When she finally took it from me to remake, the girl inside that remade it, after looking out at me with an annoyed look, sat my drink outside the window. I sat there and sat there and the girl never brought me my tea. I drive a huge car. I'm not hard to miss. Also, my lane was stuck until she brought my drink. I again, had to get out of my car and walk to the window to get my tea. Also, my tea was unsweet. And 9 times out of 10, when they remake it, they give me sweet instead. Which happened on this day. I've witnessed four times in the last two weeks, cars pulling out of line and leaving the drive thru because you guys take forever. The only person at this location that seems to have their act together is Michael. I know my review won't mean a thing. People are going to eat at CFA regardless, but you guys need to know how horrible your service has become read more

I have to get my own pickles now? What's going on!!!! Pickle Rick if you had a portal gun you could Get some pickles and McDonald's sauce read more

Chick-fil-A - Pickleless sandwich - Fast Food Near Me - Concord, North Carolina

Friendly and helpful staff. But this was quite possibly the most unkept CFA I have been in. Bathroom had water (or something) on most of the floor. Tables not cleaned. Stuff on floor. Dirty seats. read more

I like CFA's food. It is easy to calorie count by looking at their menu. This location, however, is slightly behind the standard that the chain has set. The sanitation grade is 95.5 and the dining area appears to be clean enough. The employees are friendly enough and polite. The service is slower at times. Nothing terrible just not the usual amazing experience you get at other CFAs. read more

I ordered a grilled nugget meal with a tea and my husband ordered a sandwich, then we get to the drive thru window and they gave us 2 drinks and our card was charged for 2 drinks even tho he told the boy taking out order that he just wanted the sandwich. Then I opened the bag & had fried nuggets instead of grilled, no straws for the drinks and just so much disappointment for $19 meal.. read more

Great service and fast friendly food was hot and fresh....friendly environment dine in was good clean restaurant good job !!

They are extremely slow every time I come here I be in line over 20-30 mins. They need a better plan on serving people faster.

I've eaten more CFA than I'd like to admit, but I've never pulled a bone out of a chicken nugget before. This is bizarre to me and honestly repulsive, I understand that chickens have bones so I'm sure the risk of the bone being in the food is present. That being said I've never heard or seen a warning that you could possibly ingest a bone while consuming their food. Maybe that should be a thing. read more

Chick-fil-A - Bone inside of chicken nugget. - Fast Food Near Me - Concord, North Carolina

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I've never been so pissed off by chickafila employees before in my life. With FIVE cars in front of me it took them 25 minutes to even take my order. Then, because it was 10:32am they denied my breakfast order saying they were out of breakfast. So I am now running late for work and leaving with no breakfast or coffee because I was SO incredibly angered by them I couldn't fathom giving them my money for a lunch order when I had my mind set on chicken minis. Will NEVER return to this location ever again. Horrible customer service when I complained to TWO employees and then when I tried to call and speak to a manager, no one ever answer the phone. Unacceptable behavior from Chick-fil-A in my opinion. read more

After living outside of the United States, this was the first place we ate on our return. It did not disappoint us for the most part. The staff was a bit slow and not friendly, like you would expect from this organization. Overall good experience read more

Ordered large fries and got this! Looks like a medium portion to me my large fries half full where the rest at ? read more

Chick-fil-A - I ordered large fries and I got this ... where the rest at ? Looks like medium portion to me . - Fast Food Near Me - Concord, North Carolina

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Girl at the drive thru was very nice. The woman at the window wasn't. She forgot my shake that was sitting there. It happens but when I asked her for it apparently I was bothering her. I drove away and realized they gave me regular nuggets instead of grilled. I went back through and same attitude. Mistakes happen but at least be nice. Even if you don't want to apologize for the mistake at least be pleasant. I've never rated a chick fil a this low. read more

My first experience was an excellent one! The chicken nuggets were so good. Not greasy, not heavy. The ranch sAuce was amazing. read more

Chick-fil-A - Fast Food Near Me - Concord, North Carolina

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Went through the drive-thru for their Cobb Salad. Got back to my office and looked at what I describe as one of the saddest looking salads ever! It's supposed to have eggs, and I had 1/8th of a piece of egg in mine. This looked like it had been sitting waiting for someone like me to order this nonsense. Sad part is I order this from other locations and it never looks like this. This location needs to do quality checks before they send stuff out like this, regardless of how busy they are. read more

This is the second slowest Chick-fil-A in the area. I sit the drive thru for at least 30 minutes and they have the double lanes. We come here often for convenience but it is getting pretty old. There are single lane Chick-fil-A's that move faster. The employees are nice but it can't account for the slowness! Hopefully management will get it together! read more

I can't say enough for how great this location was. We had a 40 meal order for a chartered school trip and tried to do it as a mobile app order. It limited the order so they manually put them all in as we waited during lunch rush. I'm so impressed with how much they helped us. Customer service and delicious food. Thanks so much! read more

Thought the politics leave something to be desired, you should still go to Chick-Fil-A. This location was clean, service was friendly and we went when almost no one was there. Consistent with the Chick-Fil-A experience that converts have come to know & love. read more

As far as service goes, this location is just like any other - although here they seem super friendly, having a personal conversation with you. Yesterday I got complimented on my glasses & how cute my dog Milo is. :) At around 1 PM on a nice & sunny Saturday, it was still busy. As Chad E. aluded to, it's a pain to get & in of. If the line in the drive thru is long, it's hard for those trying to get in and around the parking lot. I was probably in line close to 10 minutes by the time I got to order. Food as always, was tasty. My nuggets were cooked perfectly & my coleslaw was filled to the top of the bowl. My boyfriend's chicken strip salad was good too. Lettuce was nice & crisp, not brown. Chicken was cooked perfectly. I'm definitely a fan! read more

Arrived at 10:20. Waiting in line for 8 minutes only to get to the register and be told I needed to wait 30 minutes (11:00) to order lunch. Had to get out of line and get back in line when they flipped the boards at 10:30 like literally every other CFA in the country. I've ordered lunch at 10 before and been told "sure just gonna take 5-10 min" which is fine. This CFA is below standards for sure. read more

One of the only fast food places I'll frequent. The quality is excellent, the food is always delicious, and the prices are reasonable. Sometimes you just cant beat an original Chick-Fil-A sandwich, and the sweet tea is great too. Maybe try inside though, the drive through gets a little backed up (probably from being so close to the mall.) read more

Love this location. Supports the military everyday, unlike a few other locations nearby. The service is fantastic, the traffic flows thru without issues and the inside is clean. I drive the extra distance to goto this location than the 2 nearby my house due to the wrong focus and support read more

I frequent the drive thru more than going inside. The drive thru is sooooo slow. I hate coming to this location because of it. The employees have always been friendly and the food good. If you are looking to get in and out by using the drive thru, pass or go inside. read more

I had a pretty good chicken sandwich and the waffle fries were tasty too! The kids got fun toys in their meals. My brother-in-law got some grilled chicken that looked pretty pathetic and he said it didn't taste good either. Overall it was a good experience and the place seemed pretty clean which I appreciate that!! read more

I'm a fan of CFA, folks. Having cut the majority of fast-food from my life, this is one place that leaves me feeling less guilty. The staff members at this location are always friendly, and the drive through line always progresses quickly. The dining room is always clean as well. I don't think I can ever recall a time when my order was wrong either. I worked in Concord Mills Mall, directly across the street, for 6+ years. This CFA was one of my goto lunch spots. The food court gets old quick! When I wanted a less expensive, semi healthy option, to CFA I went! I am disappointed that they removed the lemon meringue pie from the menu a few years ago. However, the avocado lime ranch dressing is awesome enough to make up for it! The only downside to this CFA location, although I've not seen them in a while, is the religious group that exercises their right to freedom of speech on the public corner out front. They scream at passersby and proclaim righteousness. I find it distasteful and annoying. I once mentioned it to the manager of the CFA. He said that they have tried to get them to leave, but they are legally within their rights. He assured me that their rants are in no way affiliated with the restaurant. read more

Nate took my order and he was awesome! Super nice and made great conversation. I will be coming back and I hope Nate takes my order again!

We came by for a quick bite after leaving the mall, of course... Well, quick is playing fast and loose with vocabulary... It wasn't quick, but it wasn't so long in the car that the kids that were with us had time to complain, so I guess it balanced the fine line... lol It's still an interesting experience inside their parking lot as previously stated, so I don't think they're changing that at all... Oh! And if you leave the drive-thru, go to the left... The right side is a one-way, coming in that direction... Watch out there now... lol The employees were pleasant and the food was good ol' Chick-Fil-A style, so it was still a nice visit... Sometimes you wanna go where everybody's excited about the fact that you showed up to their job, whether they know your name or not... That's the Chick-Fil-A way... read more

I really like this chic-fil-a for breakfast before heading to Concord Mills. Food is straight, service is always great as well. What's not to like. The only time can ever encounter issues here is on Saturdays when it gets packed out. And never forget, they are always closed on Sunday. read more

I love Chick-Fil-A like most Americans but this location is too slow. I'm not trying to speak badly about the hard working management and staff. I'm simply suggesting they staff up with the iPads during busy hours. Like most other drive through joints, their parking lot is too small to maneuver and the line gets so backed up that people who want to park and take their food to-go can't get out, creating a longer line for the people waiting to order their food from the drive through. Maybe I caught them on an off day/time but that was so stressful. read more

(To the tone of "Twinkle Twinkle Little Star") Chick-fil-A has lots of chicken, lots of chicken, lots of chicken Chick-fil-A has lots of chicken that you have to try. The chickens range from nuggets to sandwiches, Nuggets to sandwiches, nuggets to sandwiches The chickens range from nuggets to sandwiches that you have to buy. Dip them in some Polynesian sauce, Polynesian sauce, Polynesian sauce Dip them in some Polynesian sauce and your food dreams will be no lie. Get some different sides like waffle fries, Waffle fries, waffle fries Get some different sides like waffle fries that will make you fly. Don't forget about the desserts, about the desserts, about the desserts Don't forget about the desserts that will make you do a happy sigh. Desserts go from ice cream to milkshakes, Ice cream to milkshakes, ice cream to milkshakes Desserts go from ice cream to milkshakes that are better than any pie. Thank you. read more

It's a Chick-fil-A restaurant.....just like all other Chick-Fil-A's it is clean, the staff is ultra friendly, "it will be my pleasure sir", and the food is always spot on. And just like any other Chick-Fil-A you will crave it the most on Sunday. For those of you that are new to the planet Earth, all Chick-Fil-A's are closed on Sunday. Bottom line......this one is just as good as any other one. read more