Subpar chick-fil-a. Decent location but service is slow and restaurant is small. I ordered a spicy chicken deluxe meal and my sandwich was so soggy and the fries were not hot. Flavor wise it was okay though. Would only return out of convenience. read more

Chick-fil-A - Fast Food Near Me - Arlington, Virginia

Chick-fil-A here is convenient but it's pricy and the quality is just OK. I got the grilled chicken meal and it ended up being more than $13 post tax (like dang that's more expensive than Chipotle). The grilled chicken sandwich was warm but the chicken was pretty uneven in terms of size. Lots of tomato juice dripping everywhere. Overall, sandwich was fine. The fries were a bit soggy but nicely salted. Again, it's great if you're craving Chick-fil-A in the Ballston area because it's so close and inside Ballston Quarter. But dang, the pricing really has gone up a lot here. read more

Smaller location in the mall, not in the food court but in a different location near Mezeh. Grabbed a peach milkshake to go and it was fresh and enjoyable. Not too much seating here but they have a few seats. You can also mobile order to avoid the line. This place is worth a try if you're in the area and want some Chick-fil-A. read more

Love the connivence of this location while staying at the Hilton! It's a great place to get a quick reasonable price breakfast in Arlington! $20 for two ! The manager is amazing! My cashier has a very little language barrier and I of course had to order a custom biscuit! It went off wonderfully! It's hard to get staff for jobs like this s ! I am so appreciative of the staff! It's such a big connivence for me ! Ambiance is mall chic fil a ! read more

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Well it's a chick fil a. What else need be said. You are guaranteed a superior (but not best) chicken product. This is a small mall version but it worked well and they were very efficient getting our big group through. read more

We did a quick pick up for hash browns for my 2 year old grandson after going to the Kennedy Center box office to pick up tickets. It was a bout 10:30 am and it wasn't busy. We were able to order immediately and our name was called as soon as we were about to sit down. My grandson needed a break from the car and he really enjoyed them. They were crispy and hot. Their kids table topper placemat that sticks to the counter where you sit is cute! read more

Nice fast food establishment, but I wish they would add some extra drink options, such as organic sodas and organic iced teas. I also hope to see compostable straws in the future, as well as a recycling bin. Other than that, the food is tasty, and there is indoor and outdoor seating. I like their chicken strips! read more

Chick-fil-A - ows a restaurant with red chairs and umbrellas - Fast Food Near Me - Arlington, Virginia

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They forgot one of my items in the order. I ordered on the app and it's only crediting me the order item instead of a refund? They were also forgetting a bunch other items in peoples orders. read more

I ordered a few breakfast sandwiches to go, and while the food was fresh and the staff friendly, I am a bit puzzled by the location. It's in an empty mall with low visibility, which seems like an odd choice for Chick-fil-A. They also offer an outdoor seating concept, though it's technically still inside the mall. Order and pick-up both went smoothly. read more

Small Chick-fil-a located inside the Ballston Quarter. Not the largest seating area but it does sit in a secluded corner on the main level. This location is a great option if you're looking for something simple and just need to be in and out. Never had a problem with the food quality, but my pre-orders have not been ready when I arrived at the scheduled time. read more

Inside the Ballston Quarter on the ground level, this location of Chick-fil-A is small. There are a few seats in the back and outside the restaurant. There's usually a line, but it moves fast. They have all the usual fixings. Spicy chicken sandwich with no butter on a wheat bun is always my go-to. read more

Love chick-fil-a but this location is so bad compared to others. Pretty sure they put a spicy chicken tender on my spicy chicken biscuit instead of a full piece of chicken. It was free because I had a reward but still what the heck?? read more

Chick-fil-A - Spicy Chicken Biscuit - Fast Food Near Me - Arlington, Virginia

What more is there to say....about a Chick-fil-A!? You would have to be living underneath a rock!...No, forget that....the Grand Canyons if you don't know about it.... at least on the east coast. The food is always made fresh, prepared with quality-real ingredients and the customer service is always far above par. This location falls right in-line with all the above. It just reopened in Ballston Quarters, formerly Ballston Common Mall. It used to be a part of the food court but now occupies its own space as a standalone restaurant. The menu is full of all the items you tend to be familiar with, when it comes to Chick-fil-A. Everything I ordered today was on point and delicious! I ordered my "go-to".....the #1 Meal: Chick-fil-A Deluxe w/ Waffle Fries and the Fresh Squeezed Lemonade. As if this was not enough food already, I order 8 nuggets and a Strawberry milkshake to satisfy the inner greedy voice inside of me begging for more. My order was great....prepared fast and the food...served hot, with no long wait times. And, most of all, the chicken sandwiches kick A@%! The service was fairly fast too...especially to just be opening and in full swing for the first day of business. The employees were very polite and eager to assist you. Per usual, it was crowded as everyone in the Ballston area has been anticipating the reopening of this CFA. But surprisingly they kept the lines moving fast and the quality of the food on par. My only gripe with this location is the seating area and space of the restaurant. It is very cramped, small and the seating is limited to a few 2-4 seater tables on the inside. I can see this making the dining experience undesirable and uncomfortable during peak hours or busy lunch timeframes. There are a few tables located outside the restaurant's entrance. Other than this, I am so glad to see this location finally opened. I am sure I will be a frequent visitor. When it comes to finding great fast food....somewhat on the healthy tip....if you don't always include a lemonade, brownie & milkshake like I do...this is it! Honorable Mention: The bathrooms are always so hotel impeccable-clean. Extra plus for a fast food spot! Also, for someone who is OCD and must always wash their hands before eating anywhere....like me! :) read more

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Since I was taking the metro anyway and wanted to save on gas needed to drive to one, I decided to visit this Chik-fil-A location. It's located inside the enclosed part of Ballston Quarter on the first floor. It looks like the Yelp pictures from 2 years ago, so dine-in is an option. I decided to do mobile order. I came around 6pm although it wasn't too busy. The lady standing at the entrance was helpful and attentive. I quickly got my sandwich, but the ice cream took a little bit longer. She made sure to check on the status and assure me that it wasn't forgotten. The food and service was good as expected of the franchise. read more

Food is always good but in the past couple months the service has gotten so slow. We always order ahead of time and then walk over but I find myself waiting for at least 10-15 minutes. Not sure what happened because I used to click "I'm here" and the food would come out immediately. Also as someone else noted they have stopped serving breakfast!! Tried to reach out to them on FB to ask what's going on with the new hours but no response. It was always pretty busy at breakfast time because people are working from home so I don't understand why they wouldn't be open and I'm super disappointed. read more

I've been here many times for lunch and more than 3 times they mess up something from my order. Yesterday I got a salad and when I got back to my destination I see they forgot the dressing to the salad so I couldn't eat it and saved it and went back today to just get the dressing. I explained this to the lady wearing a grey shirt and she seemed like she didn't care at all nor said sorry. I've worked at CFA before and I know we are trained to provide better customer service than what she provided. Even a simply sorry would have sufficed. read more

Mobile order here is so slow. I had a mobile order and there were people that walked in and ordered after me that received their food faster. At that point there is no point in placing a mobile order ahead of time. This is the third time I placed an order through the app and clicked the "I'm Here" button in advance of even arriving to the restaurant and still had to wait as people walk in, place their orders, and leave the restaurant quicker than myself. However the food is always good and the restaurant does a good job at keeping the facility clean. read more

By far the worst Chick-Fil-A location I've visited. My order was messed up, which wasn't initially a problem. But somehow the second order I placed wasn't actually submitted to the cooks nor prepared (even though I had been charged). Unfortunately, when I asked about the status of the order they were closing and unable to provide the fries I ordered. I received a refund for the fries. We later found out the condiments also weren't included from the first order, even though they were listed on the order sheet. Something is wrong at every step of their process and it's no surprise you'll find reviews with similar experiences. read more

Was there last week and then again today and they were closed at 10:30am. The phone line has been disconnected. I assume they're permanently closed. read more

It's crazy I even have to give a chickfila a poor review. This location isn't the best... it's harder to get to... two everytime I go in there they seem slow to give the orders out. I went in today and the lady calling orders you could barely hear her, the woman packing the orders was over run with orders... I got my food drive 15 mins home and she didn't pack my fries with my meal. So I called the woman answered I told her what happen she said "well come back and get your fries what you want us to do?"... Rude. I told her I wanted a refund she put me on hold for 10 mins then hung up on me so... I called back immediately another woman answered I explained she asked if I wanted a free meal and she would just take my name down... I told her no I want a refund. I gave her the order number and she just refunded the fries. All of that being on hold hung up on and the rude woman on the phone first all just for the fries? Don't go here. Just go to crystal city they don't have parking either but at least they're fast and plesant. read more

The service at this Chick-fil-A location is great! Christian R. was my cashier and was very helpful and friendly. He took my order very fast!! I was very impressed with his service and for sure will be coming to this location again. read more

Drove up and waited for two online orders delivery via curbsided. 11 mins later gentleman comes out with both drink orders but only one food order. I politely asked if he was going to return with the other order of food. He says yes. 14 mins later (now 25 min total waiting time) still no food. I then go to the front door and it's locked?!?! It's not closing time? Did they run out of food? I then go to the door where the runners are coming out with food. I then get my food after being asked what my name was by the same gentleman that said he would be back out with it. I told my daughter we are going to Springfield. This one continually takes forever! Please bring out ALL the food at the same time because no one likes to eat cold food. Thanks. read more

Having grown up in Atlanta, I've been going to Chick-fil-a since I was very little kid, and I've never experienced the incompetence or rudeness of this location in my life. In 3 visits: 1) First visit, we were given a styrofoam cup with a 1-2" gash in it and half of the rim missing so that it wouldn't even be possible to put a lid on it. When we asked for a new one, the server acted as if we had massively inconvenienced him. 2) Second time was a mobile order. We waited over 20 minutes for it because they had not seen the order and the continued to forget to fill it after we asked for it. At least they were nice about it. 3) Third time, we ordered 4 things, and they got every single one of them wrong. 4 out of 4. When we complained, the young manager was extremely rude and dismissive to us. Bottom line, these guys need to get it together, or the corporate office needs to clean house and start over. read more

This is the third and final time I will ever go to this Chick-fil-A location. The first time I went here, my fries were completely stale and I had to throw them out. Thinking this was some unusual fluke, given how Chick-fil-A is known for its fries, I went back for a second time. This second time, there was a hair placed right in the center of my sandwich (photo attached). It strongly resembles a pubic hair. After I reached out to corporate Chick-fil-A, they told me to formally complain, and the owner of the local Chick-fil-A eventually reached out to me... about a week later. I was offered a comped meal. Well, I had that comped meal a few hours ago. I am now severely ill with vomiting, diarrhea, chills, and the whole food poisoning ordeal. This is ridiculous and tarnishing the good name of Chick-fil-A. read more

Chick-fil-A - A hair found in the middle of my sandwich. - Fast Food Near Me - Arlington, Virginia

Quick service. Carrol was a dream. Had great recommendations and staff overall was super friendly!!!

Sometimes at this location, there was a little bit of a wait for my food and there is not much standing room in the store itself since it is so small. The only reason I still go to this location is because of the proximity to my university. read more

Just sad ! did a door dash order for here , my dasher came to get my food , and they gave my food away to someone else !! then had the nerve to say they are not making my order over !!!!!!!! NEVER AGAIN ! read more

Extremely popular fast food joint, in spite of less obvious location and limited seating. If you like your fried chicken not too crispy and your waffle fries a bit soggy, this is the place for you! They like (mis)spelling things for fun - is it? read more

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I've been visiting this location for the past few months at Saturday nights. I order ahead on the fantastic CFA app and the team is always on point checking in as customers walk up to the pick up area. They are friendly and courteous as you expect employees to be at a CFA. Last week the young lady that was helping with the pick up orders was especially good, addressing customers by name, even after giving them their order and them coming back to pick up more sauce or napkins. Impressive. They have a few tables out front and they do a good job keeping them clean. Dining room appeared to be open as well. read more

Everyone knows Chick-fil-A food is fuego, no real need to review that. Was super hyped to hear about the new location in Ballston Quarter & read the previous reviews but thought, let's try it! We ordered the chicken nuggets and a spicy chicken sandwich. Everything tasted delicious! The bread on the chicken sandwich was a little bit soggy but it could have just been because we waited until we got home to eat it. I would recommend eating hot right away. Chick-fil-A sauce is incredible. For this location I would recommend ordering online. We waited a really long time for our food (15 minutes). They gave us a coupon for a free breakfast sandwich but I honestly would've been happier if when we ordered they gave us a heads up like "if you order that you're going to experience a delay." I think they definitely have room for improvement in training for this location. Also, they should try to keep it more clean, I didn't want to eat there because it wasn't clean. read more

Do not come here. I ordered a single ice dream 30 minutes before this location closed and calmly waited as I watched over 5 others receive milkshakes in the meantime. I asked the staff several times for my ice dream and was told it would be out shortly. Then, 3 minutes after close, a rude staff member came up to me and told me they would not prepare my cone because they decided to turn off the machine. They did not offer me any other desert or food for my inconvenience. Don't waste your time. read more

Today, on 6/6/24, I was at the Ballston Quarter Mall location (04085) and was surprised by the cashier's demeanor. She seemed very angry. When she took my order, I told her what I wanted, but she made a mistake and added an extra item. When I pointed out the error, she almost raced the voice, insisting, "No, you said you wanted two sandwiches." However, she calmed down when another cashier, Gail, arrived. Unfortunately, I didn't catch her name, but I saw "Sebastian" on the receipt, but I do not think she was using her code. She started saying, "I don't know how we're going to work; they're closed," to her colleague. I was only there for 2 minutes, but it felt like a drama. Why I supposed to hear this. If she's having a bad day, she shouldn't be working with clients. She messed up my order, was confrontational, argued with her colleague, and misspelled my name. Gail and I had to figure out what my order was. read more

All I can say is that this is some of the best fast food out there. I've only ever had the spicy deluxe sandwich, but there's no need to try anything else! They once completely forgot about my order and left me standing there for 20 minutes, but then they gave me a coupon for a free breakfast. So now I'm hoping they forget about me more often! read more

The manager is THEE WORST she needs to relocated or have a customer service class. I shouldn't have to pay for a salad container when I bought $15 worth of food. I shouldn't have to go to another establishment and ask for utensils when it's available at chick fil a. What type of service is this, sometimes ppl cannot afford to pay additional for utensils read more

Best chicflia in the DMV! The staff is always polite and friendly. The store is always very clean. My family and I have visited this location numerous times and the quality of the food is always fresh. I also like that the owner gives free rewards on the app! This location should be used as a training facility for all other Chick-fil-As including other managers. read more

Writing this review because I just ordered CFA delivery and they forgot one of my items. I called the store and they offered to refund and credit my account but I honestly just wanted my food so I asked if I could pick it up. The guy on the phone (you're awesome whoever you are and I wish I had gotten your name to put on here) offered to drive to my house and bring them to me. He did just that in about 10 minutes and brought me a cookie and extra fries. Thank you guys for all you do! It made my previously bad day turnaround read more

So my family and I have eaten here a few times since it reopened. The old location was always solid, but the new one seemed off. The layout is poor and cannot handle crowds. But today is the last straw. We're confident it gave us SERIOUS food poisoning. Yes, I am writing this on the toilet while suffering horrible burning diarrhea. After looking at the reviews, I am not surprised. There's even one where a customer appears to have found a pubic hair in their sandwhich!?!?! If the employees are intentionally sickening their customers, that is criminal. It's specially dangerous for families like us with small kids. We will NEVER eat at this location again. The food court has plenty of solid options and there are a number of other Chick-Fil-A locations in the area to get your fix. read more

They literally don't know how to freaking read. My order said sweet tea and they gave me unsweetened tea. THEY DO THIS EVERYTIME ITS SO ANNOYING I WANT WHAT I PAID FOR JESUS read more

My first review because I can't believe the treatment when you're a loyal customer, Red member at that. Not only is the service ridiculously slow but they are rude as well. Today I had 2 blue collared chick fil a employees (managers I'm assuming) speak to one another in their language and then look back at me from the side eye because I asked to have my ice cream placed inside a cup instead of a cone. When I opened the top there wasn't even the same amount that would be on a cone. Only reason I even dealt with this location is because I work nearby. I deleted my app and could care less about the trip to Georgia to visit their home office read more

i will rate this restaurant base on my own experience,I was there this Saturday the staff was not what I was expecting ,so I picked up my mobile order and there was this girls by the door,one of them barely speaks English but the other woman was a fat ass with this really nasty attitude her Name was Ashley I asked her for a water cup and she told me to go inside if I want it this person needs a really good training definitely she didn't have any idea what a great customer service means .. read more