CONSUMER WARNING - $30,000 LOST DUE TO TITLE COMPANY NEGLIGENCE
Chicago Title - McKinney (Adriatica Village Office)
6851 Virginia Pkwy, Suite 100, McKinney, TX 75071
Escrow Officer: Sarah Neale & Jennifer Brawley
Parent Company: Fidelity National Title
I have never in my life experienced such blatant incompetence and negligence from a title company. This experience was absolutely unacceptable and has led to me filing multiple formal complaints with more on the way.
What they did:
I asked for a basic earnest money confirmation receipt over 7 times
They delayed for 2 HOURS over a made-up $50 "option fee discrepancy"
They never fixed it, never called me, and I was given no opportunity to cure despite their own "internal error" then tried blaming and deflecting their own fault onto me the consumer.
My earnest money deposit receipt indeed received 3 minutes prior to an unlawful termination from listing agent. It was only until the next day (24 hours later) post termination, did they begin asking me if I was represented. In what appeared to be a "Cover Your Ass". Why ask this if contract was already terminated? It wasn't until I brought up the word "FRAUD" did they promptly send me my Time-Stamped Earnest Money Receipt within minutes!!! And only THEN did they send the receipt. It became apparent the reason they withheld for 24 hours.
I believe they have acted in bad faith, in violation of Texas Insurance Code, escrow regulations, and possibly civil conspiracy statutes. They concealed the earnest money receipt, leaked my assignment fee, and refused to provide documentation or justification until 24 hours post termination.
This title office was personally recommended by the listing agent, who had a conflict of interest with both the seller and the title team. This was a deliberate delay, plain and simple, and I was left unrepresented the entire time.
It also came to my attention, and this needs to be made public that the agent who recommended this title company, Kelly Calkins, openly stated that your legal counsel was already speaking behind my back while I was still under contract. And that's not all... The buyer I personally brought to the deal -- New Western, was also allegedly in contact with their legal counsel at the same time further self incriminating all parties involved on email.
Let me ask this:
Why would both your office's legal counsel and New Western's legal team be engaged behind the scenes, before the deal was even dead, and without notifying me, the contracting party?
That is completely unethical and beyond unacceptable. There is no valid reason for those conversations to be happening behind closed doors while I was still an active participant in the transaction. Their team showed clear bias and failed to remain neutral, which is the bare minimum expectation of a title company.
FORMAL COMPLAINTS FILED:
Texas Real Estate Commission (TREC)
A formal investigation has been opened against five licensed agents involved in this transaction for serious alleged misrepresentation, tortious interference, and unethical behavior.
Texas Department of Insurance (Title Division) - Title complaint filed
Texas Attorney General - Consumer Protection Division
Federal Trade Commission (FTC)
Consumer Financial Protection Bureau (CFPB) - complaint for escrow-related financial harm
I have already filed complaints with all of the above, and I am now in the process of formally filing against Fidelity National Title, the parent company of this location. Because let's be clear:
Fidelity is responsible.
They own this office.
They failed to prevent this.
And now they WILL be held accountable.
If I am not fully restituted for the $30,000 loss, I will be pursuing litigation against all responsible parties, including Fidelity National Title.
If you're a buyer, seller, wholesaler, or investor:
Do not trust this title company
Do not assume they are neutral
Get everything in writing
Protect yourself -- even from your title officer
These images were captured on September 25, 2025, after I made a public post warning others about my BBB complaint against Chicago Title. Within minutes, staff or associated parties reacted with mocking emojis, specifically the "" reaction, which I view as a direct attempt to dismiss, minimize, or retaliate against a legitimate consumer complaint. This behavior demonstrates bad faith, unprofessional conduct, and possible retaliation while under regulatory scrutiny. read more