My name is Art Sotelo, and I am employed by Active Alarm Company, Inc. I have been with the company for more than 35 years and have worked extensively with fire alarm systems for over 25 years. Throughout my career, I have had the opportunity to work with many fire alarm service providers, manufacturers, monitoring companies, and industry representatives. As a result, I have developed a strong appreciation for professionalism, responsiveness, and exceptional customer service. I am writing today to express my sincere gratitude and recognition for the outstanding assistance provided by the Chicago Metropolitan Fire Prevention (CMFP), and in particular, Ms. Irene Sandner. From the moment I reached out regarding a project at the Northwind Boulevard business complex in Libertyville, Illinois, Irene demonstrated an exceptional level of professionalism, courtesy, and commitment to customer service. She responded promptly to my emails and phone calls, provided clear communication throughout the process, and worked diligently to assist us with a challenging situation involving the fire alarm system serving a tenant space located at the Northwind Blvd. Due to project timelines and occupancy requirements, obtaining critical system information was essential for Active Alarm Company to complete our work and move the project forward. Despite the short notice, Irene coordinated assistance and was instrumental in arranging a service technician to help us obtain the information necessary to proceed. The technician's support was invaluable, and the cooperation extended by CMFP allowed us to continue our efforts without unnecessary delays. In an industry where responsiveness and teamwork are often critical to project success, Irene's dedication and willingness to help stood out. Her professionalism reflected positively not only on herself but also on CMFP as a whole. It is refreshing to work with individuals who genuinely care about helping others find solutions and who approach every situation with patience, expertise, and a positive attitude. I would like to extend my sincere thanks to Irene, the service technician Ino who assisted us in obtaining the information needed, and the entire CMFP team, for their support. Please know that your efforts were greatly appreciated and did not go unnoticed. Should Active Alarm Company encounter another facility serviced by CMFP in the future, I will not hesitate to reach out to Irene and your team again. Based on this experience, I would be confident recommending CMFP's services and support to others within our industry. Thank you again for your assistance, professionalism, and commitment to excellent customer service. I wish Irene and the entire CMFP staff a wonderful weekend and a safe, enjoyable, and successful summer season. With sincere appreciation, Warm Regards Art S. read more

Terrible customer service! Do not use them! Very disorganized company from the top to the bottom. Training is obviously not their strong point. Their ratings reflect it. read more

Very bad management! Workers is worse. Have a worker going to complex's going through washers and dryer's rather than fixing the fire extinguishers. Taking things from peoples laundry! Never hire this company! read more

After long searches online for CO2, I found Chgo Metro Fire. While I cannot comment about management or workers on other reviews, I can say that the technicians I had encountered at the office were very informative and helpful with suggestions about problems I was having with my CO2 tank. The price for refills is very reasonable and I will be back. read more