Didn't get far enough to see Dr. Galvez because the staff. (I'm not sure if they are new) They don't know how to look up patient records. They're constantly saying they didn't receive referrals when they simply just don't care to look in the right places. They were supposed to call me back and they never did. They constantly transfer to other people (who also don't know what they're doing) 3 referrals had to be sent and then finally they find them and they won't schedule my daughter properly and tell me they can't just go off what I've been saying to schedule her sooner BUT don't care to look in her records to see that the ICU wants her seen within a week. My daughter was supposed to be seen last week this is how long this is taking. They refuse to schedule her any sooner then 2-3 months out....after being in the icu. Maybe it's time to hire some people with more experience and who know how to use an EMR, make a phone call, take there job seriously and actually want to help people. Especially people who are in need of seeing a pulmonologist.
Update: they called me to accuse me of telling my PCP doctor that they were refusing me care. which I didn't. What I did tell my PCPs medical assistant was that they said they could schedule her any sooner, they were pretending that she only sent 1 referral and giving me attitude about it, and if she calls them back to talk to them to tell them that they're fucking lazy. I'm so glad I didn't go here especially since they consistently lie to try and cover their asses.
Also I got an appointment next week with a different pulmonologists office who are professional and organized. read more