First of all, this review is based on the MANAGER that works at Chi Spa. I wasn't planning to write a bad review until what I experienced last week and it was one of the worst experiences I've ever had. I actually liked it here because the two employees (Hispanic and Asian) were very kind and professional, which is why I came here Wednesdays and Thursdays.
To make the long story short...the manager tried to rip me off by trying to kick me out from my 30 minute massage when I was only in the room for 20 min! She started knocking on the door really loud yelling and telling me that my time was up. I mean who does that??? Even the Hispanic employee told her I was only there for 20 min. On top of that, I gave the manager $100 and waited for my change. I asked her for my change and she tried to to say that she already gave my change back! In the end, she realized that she made a mistake so she gave my money back. Rather than getting an apology, she was yelling at me as though she did something right! Unbelievable! Never been treated like this in my life. What was more shocking was that she threw my change and the employee that gave me the massage had to pick up the money. This manager doesn't know how to treat people period!
It's really unfortunate that this happened because everyone else that works there are really nice. I will never go back to this place again unless they replace the manager. read more