Would give 0 stars if I could! First of all, he forgot about the consult and he was 20 minutes late after I messaged him and he said he had forgot about it. Then when we scheduled him, he contacted me less than 10 minutes before he was supposed to be there that he had an emergency water heater to do. My husband had taken time off from work that day so he wasted time off. He said he would come back the next week but didn't say day or time. Didn't hear from him the next week and he decided to show up on Friday after I had already gone to work. We decided to give him a chance because of the good Yelp reviews which was not a good decision. He left spacing between planks, planks were chipped, and cuts were crooked. He also didn't add filler to where there was a dip in the floor and claims you don't have to if there 1/8 inch or less difference but there was much more than that as we could feel the dip when walking over with the flooring in place. He missed silicone in several spots around the edges too. My husband ended up pulling up the planks to fix the gaps and replace the chipped pieces. To make matters worse, he spilled paint all over our sidewalk outside and didn't say a word and left cigarette butts in our driveway. What ever you do, don't book with Kraig!
Edit to respond to reply: We noticed the chips before removing the plank. That's why it was removed. From far away, it looked like a nice job and that's why we paid right away. It wasn't until we did a close up look that we realized how poor the work was. There were at least 3 noticeable gaps. I just sent you a picture of 1 to show what it looked like. My husband also didn't remove 80% of the floor like you claimed. He took off a small portion because of the noticeable dip. We were going to let it go and say we wasted $500 but you had to bring up talking to your attorney. Just know I will be requesting a refund from Yelp along with the photo evidence and I will be contacting the BBB! read more