I have been a customer at this location for the past 5 years! I own a business nearby. I would like to voice my concerns about one particular cashier name Jose. This is the first time that I have written a negative review on a company. Jose has black hair and sometimes wears it in a ponytail. My first encounter with Jose was about a month ago. He was servicing another customer prior to me while I was standing in line. He appeared to be very friendly and talkative towards the male customer. When it became my turn in line, Jose did not acknowledge me. He seemed agitated, almost angry to some degree. It was very off putting. I tried not to think too much about it, but I definitely felt discriminated against. I kept my concerns to myself and I paid for my item and left. Again, Jose never said one word to me. A couple of weeks went by and I walked into the store to purchase an item. I noticed Jose and another coworker were engaging with a female customer. It was VERY clear that they both found her attractive. Jose was ringing her out and his co- worker was standing to the side, behind the counter with Jose. They were both very friendly towards this customer and even told her to have a good day as she walked away. When it became my turn in line.........Once again, Jose never greeted me, no eye contact, or a simple gesture , NO acknowledgement whatsoever. Again, I sensed him being agitated as if he was angry with my presence. As a woman of color, Jose made me feel as though he was discriminating against me based off of the color of my skin. This is the second time he has displayed such disgusting behavior towards me. I remained calm. While Jose was ringing in my item, he began talking to his co-worker about the female customer they were both admiring (prior to me), as if I was not standing there. They were both having an inappropriate conversation surrounding her.... A conversation that could've waited until I left. While they were talking amongst each other , the credit card machine was not reading my debit card. I looked to Jose to inform him (because he was not paying attention while he was talking to his co-worker). I said calmly "the machine is not reading my card." He rolled his eyes and in a snarky tone told me to "take the credit card out of the machine" (as if I was a child). I calmly informed Jose " I already did and this is the 3rd time I had to do so. Maybe it's the chip reader?" Jose sighed...I looked at Jose and said, "is everything OK with you? He rolled his eyes again .....and before he could respond,
I then said "You know what, I don't want to purchase this item" and I walked out of the store before loosing my cool.
I then called the store to make a complaint to Jose's manager and of course, Jose answered the phone. Jose was very rude , he would not give me his name or his co-workers name, he yelled at me and hung up on me while I was trying to clarify the name of his manager that he had given me. Jose DEFINITELY seems mentally unstable, and should not be representing ANY company!!!! I called back, hoping another employee would answer so I could talk to a manager or at least someone who is emotionally mature. Jose's coworker answered the phone (the same one that I mentioned prior) and he too would not give me either of their names as a reference to my complaint. His coworker informed me that management would be there the following morning. At least Jose's co-worker wasn't AS rude as Jose. The next morning, I called to speak to the store manager to address my concerns about Jose and the store manager was kind enough to give me Jose's name :). The store manager was polite and listened to my concerns regarding Jose and apologized on Jose's behalf. I don't know whether the store manager genuinely cared but at least he pretended to. I could also tell that Jose gets away with his disgusting antics. He was too comfortable with the way he was acting towards me. It's sad that discrimination continues to rest its evil head upon society. Jose is one of many examples that discrimination UNFORTUNATELY still exist. read more
