Their internet was out. They knew this when I checked in and didn't tell me…read more When as a business traveler I told them I had to have internet, check me out at no charge. They refused. Their "manager" has to approve it and wouldn't be back for days. Hilton apologized for their behavior but they still charged me anyway. Avoid this place.

Stayed here one night last week. Used digital check-in and was able to go right to my room with my…read moredigital key. This isn't a super new Hampton Inn but everything in the room was clean, comfortable, and in working order. My grumble with this location (and so many others) is that the desk was right next to the a/c unit so I couldn't work without being turned into a popsicle. The location is good. Right on the main drag in Galax with a Sheetz across the street (not really walkable though. the "street" is 6 lanes. As others have mentioned breakfast is great and did seem to include an extra hot item. I do wish the staff was a bit more friendly. I passed the front desk multiple times and was never greeted. Additionally the breakfast attendant didn't provide any sort of greeting. It's a small thing but I have come to expect it.

We stayed here in 2018 and again in 2021... while Barbara and Jim owned it! It was AMAZING!!! They…read moreare so gracious and the food was awesome! Place is so clean and decorated beautifully!!! never stayed in a B and B nicer than this one!! Sheila and Doug Cary NC

We really loved our stay here! Barbara and Jim took so good…read morecare of us and we felt really welcomed! This place is like heaven. Beautiful located and everything is so good taken care off. At 17.00 we were served wine and a cheese plate and we got help to find a lovely restaurant for the evening. We were going away really early the next day and even though it was Saturday, Barbara and Jim made us the must delicious breakfast. It felt so said to leave this lovely couple and their wonderful home!

We came in late as a stop from Myrtle Beach. Management was very nice had no problems with our late…read morearrival. Midnight, and very quiet area, not much cars in parking lot. Room was very clean and spacious. Updated and everything worked! Probably the best motel I've stayed at in a while! Beds were comfortable too. Breakfast was enjoyable and no probs checking out. View was amazing! Hope to stop back someday in the future!!

I'm not really sure why the local hate for this hotel. It's not the Ritz but for a local motel it's…read moreperfectly acceptable. Still, when I mentioned where I was staying to anyone in this little town, the response was usually pity and wishes for my continued safety. I find that a bit amusing. It's within stumbling distance of the town's 1 bar which is also nice. Wifi is free and has a decent signal which is the #1 thing I care about in a hotel anyway.

Wow! What a place! From check to check out, OUTSTANDING!…read moreDaisy checked us in- Great customer service! Our room was fantastic. All the convenient you could want. The bed was unbelievably comfy! (Rare these days)! The pool & hot tub were working & very relaxing! The whole building was in great shape as well. Free breakfast & it was very good! Of all the places we've ever stayed this was way beyond anything we have EVER had! A big ty for everyone there as well! Don't miss out. If you go there you will Not be disappointed! Highly recommended.

Clean room in great condition unlike others in this chain where we have stayed. Easy access, coffee…read moreand flavored water in the lobby, friendly staff. Haven't seen breakfast yet but expect good also. Doing everything right

We have stayed at this hotel multiple times over past few years never had issue till this stay. We…read morewere told hotel had been sold recently and you can tell. It appears the new owners is all about a quick dollar and neglecting cleanliness and standards. The room was filthy! There were bugs all over the floor dead and some were alive. The floors were nasty dirty and had not been mopped. We seen a rat (yes rat not a mouse) running up the walkway where doors for rooms are. Overall would not recommend or stay at again. Health Department or someone needs to do a surprise inspection and shut this place down till rooms are up to standards. There was no rooms available anywhere due to event in area so I bought cleaning supplies and raid bug killer to clean our room. The mop water after I mopped was disgusting! The dirt and bugs I swept up were grose. There were many unhappy guest at this hotel over the weekend all having the same or similar issues.

While this is not a 5 star hotel, maybe only a 2 or 3...for the price, it's great!…read more Both the evening and morning front desk ladies were super friendly and helpful. Our room was dated but, clean, free of bugs, safe and quiet. Shower pressure was good. Bed and pillows were comfy. We've stayed in Quality Inns for several nights over the past week as we travel on a motorcycle and we have noticed consistency with the beds and pillows and breakfasts We've slept well and started out each morning with a decent breakfast. As a frequent hotel sleeper, this Quality Inn is a great bargain.

Nice clean room. Friendly staff. Pet friendly. It was quiet considering it's located off the…read moreinterstate.

The bad road noise is Horrible trucks bang really really loud all night long! Sounds like someone…read moreis blasting dynamite! The good room was clean!

If you need or want to visit Sparta, this is a great place to stay. It is a dated facility. But…read morethe owners seem to work hard to keep it up. And it is clean quiet comfortable convenient and reasonably priced - which is what I look for. We had a minor room issue, which the owner resolved. Also, I used a booking service, but you may want to contact the inn directly to make sure you get the best possible room. We were there on family business, but Sparta is in a beautiful area . We had a great dinner (Mis Arados) and great coffee (Becca's) - so I would recommend visiting Sparta and staying here.

We love this hotel! It's comfortable, clean and welcoming. We had everything we needed, at a great…read morevalue. We appreciate the special touches like the Beekman 1802 products. The Inn was even decorated for the holidays, very nice! It looks like a motel but has all the amenities, big screen tv/cable, coffee, hairdryer, fridge, etc.. (It has the coziness of places I stayed in as a child but they way you wished it would be back then--very clean, comfy beds, great vibe, friendly people.), We visited the wonderful nearby restaurants and shoppes. We will be back to stay and visit nearby Stone Mountain, the wineries/vineyards and drive the Blue Ridge Parkway, etc.

Wonderful time over new years at this resort. The staff were outstanding, friendly, and honestly a…read morerefreshing change in hospitality that we have not seen recently. We did a split stay between a cabin and the lodge and both had their merits. The cost of the lodge was well worth the upgrade with the beautiful furnishings, cozy atmosphere, complimentary amenities and soaking tub. Ate at both leather flower and stables and loved Stables the most. Highly recommend if you are looking for a true luxury experience.

Start out with the good: the BEDS WERE AMAZING-Cooshy and Gooshy, The pillows were too! Their…read moreworkers were the friendliest of all time. I especially appreciate Chad who was at the parking deck for shuttling folks around. He was especially helpful. My spa facial was delicious and completed by Rita who has magic hands. Ask for RITA!!! Definitely sign up for watching the sky with their telescope. That was cool on a clear night. Now the bad - Toilet paper was not soft. I spent a lot of money there over 4 days. Need soft paper. Food was good but pricey. $125/dinner at least just for the meal and then include drinks!!!! Yikes, They are in a rebuilding phase. Next summer will be much better when their new outdoor pool will be open. Currently, only have an indoor pool currently with lots of chlorine in the hot tub that burned my eyes. That was a bummer. Spa was good as mentioned above but the robes were all tattered. That was a shame. Maybe next summer they will buy new robes for spa with everything else they are doing. Beds were great but need to be flipped since they slope to the left as people wear them down getting out of them. Over all cost for 4 days was in the multi thousand dollar range. Not enough to do for that much to be spent. Won't be going back.

I guess it was OK for one night stay I was impressed in any way matter shape or form. They shut the…read morekey to our room off prior to 11 o'clock while we were still trying to get things out of the room not my idea of a good hotel. I cannot see a rating of nine for this place at all.

This hotel is VERY, VERY CLEAN!! This hotel doesn't have all the amenities like a big chain hotel…read morebut they make up for it with they're incredible friendly and accommodating service and the cleanliness. We asked for a room with a view and she was more than happy to accommodate us. We would definitely stay here again.

Very clean and bright front desk/breakfast area. Decent food selections. Helpful staff. Room was…read moresuper clean and fresh. Comfortable climate and mattress. Would definitely stay again. Walmart is nearby plus several restaurants.

I spent the night in Mayberry!!!!!…read more This Hampton Inn is very nice and clean. Since they offer digital keys there was no need to check in and deal with staff. In our room was some decor reminding you of the Mayberry connection. You are minutes from historic downtown and stops like...Wally's Fillin' Station, Floyd's City Barber Shop and The Andy Griffith Museum. This would be a great place to stay if visiting Mayberry Days. The only reason for 4 stars is the hotel is not marked real well. We had a hard time finding our room in a timely manner. Definitely would stay here again