From front desk to the doc's office, competence and courtesy throughout. I highly recommend.read more

Staff was very polite,professional and helpful ! They didn't hesitate to answer all of my questions.read more

I checked in on line and mind you I had never been there before . I was greeted by the receptionist…read morenicely who asked for my insurance and ID . I was way early but Dr Deckard saw me right away . He was very professional and considerate . This is not a Managed Office by a large group but a private practice . I knew up front before I got there what my bill was ! I will be back as long as they will have me . Thank you Dr Deckard . I hope I spelled your name right n.

I went for my 8:15am appointment. I arrived at 8:15am. The receptionist said I needed to sign in. I…read moresaid I did on my phone. She said it was not complete. And that I needed to complete on the tablet. I did and then she said, you are late and needed to reschedule. I begged to let me be seen. She replied I must reschedule you! I said this is unacceptable and I will report you to the better business bureau. Never again will I ever go to them again!!! I will report to the bureau of investigation. Janice Aldridge

I am so pleased I shopped around and decided to purchase my hearing aids from Hearing Aid…read moreAssociates! Not only was their prices very reasonable but the services and professionalism is so appreciated! Matt even took the time to show me the new upgraded app and totally explains everything to get the full benefit of my hearing aids! He takes time to clean and check for any issues! Definitely one of best choices I have made to purchase my hearing aids from Hearing Aids & Associates!

My trusted Audiologist for years. Professional, knowledgeable, offers multiple brands of hearing…read moreaids - not locked into one vendor, friendly office staff, fair prices, and will check to see if your insurance can help. I wouldn't go to anyone else!

I didn't want to wear hearing aids, but I wanted to hear! The staff at Audio Advantage were…read moreprofessional and kind, and also made sure I came back for several adjustments to get those aids perfectly tuned to my loss. I would highly recommend them to anyone who wants to hear better.

My dad got his hearing aids from here. We are thrilled with how he's hearing now! I can't believe…read morethe difference it's made for him, and for us, to have him fully participating in our lives again. The team at Audio Advantage was very professional, they were obviously familiar with a variety of different hearing devices. They answered our many questions and took as long as we needed at our initial appointment and the fitting. Oh, and all appointments are always free which was a great surprise to us.

My mom is visiting from Florida and her hearing aid wasn't working. They cleaned the device,…read morereplaced the battery, and checked her ear. Then they did the same for the other device! After that, they gave my mom a bunch of batteries. And if this couldn't get any kinder...they did NOT charge her at all. They look upon this as a community service. Fantastic people!

Sound Advice in Lewes Five Points are wonderful. My Mom was visiting from Maryland and broke her…read morehearing aid. They do not sell the brand my mom has, but without hesitation, they tried to repair, put in a new battery, and cleaned it. I highly recommend!!! Thanks Sound Advice!!

I have left messges and an email for their Doctor of Audiology asking for the name of the apt that…read moreworks with the hearing aids they sole me. No reply to the email and they simply put do not return calls or even answer the phone. There is a recorded message that is extremely pleasant, and when that is finished some voice comes on and states they are sorry, but there is no one to answer any calls. An odd way to run a business. They changed their name to next level hearing, apparently they don't hear any phone messages.

Staff and Doctors are very good but they lied to my father who asked why he should buy from them…read moreand not Costco. One staffer told him Costco does not sell hearing aides, but just amplifiers. A hearing aid is an amplifier! The cost was over $6,000+ dollars! Costco is half that price. My Dad is a senior and he believed them and spent too much money. Do NOT buy from this business they charge way too much for the devices they sell.

Great practice! Highly recommended! Dr. Bates is great! Short wait time, efficient staff.read more

NO STARS. DO NOT recommend Justin Elder DO or Cape Medical…read moreGroup. I filed a complaint with the State of DE Div of Professional Regulations for unprofessional conduct. The claim took entirely too long to resolve the investigation of Elder for stopping my treatment and scheduled surgery, an established patient, for getting a 2nd opinion offered by my insurance. All he did was call me to say... "he could no longer meet my needs". He is extremely unprofessional, guessing on an ego trip and the staff is rude and incompetent. Even the insurance pre-auth found a number of procedures as "determined not to be medically necessary". Also, Elder never discussed any alternative treatment options besides surgery. How is this not a violation of AMA Code of Medical Ethics? His action has caused financial issues for me to seek a new ENT, repeat treatments, costly tests and MRI. Silver lining, learning that sinus surgery is not a solution for Allergies! Beware.

Today I had finally had enough. A "nurse" by the name of T**a. I've told her repeatedly NOT to call…read moreand leave me the, "Hi Terry this is T**a from Allison Pusey's office. Give me a call when you get this message" type of message on my voicemail! One day she and I called one another a total of SIX times before I actually got the information she was trying to relay! And I only got it then because of the voicemail I left her the same message that I left today. STOP PLAYING PHONE TAG. It's in writing and has been given to her verbally that it was not only acceptable but preferable for her to just say what needs to be said and then I can move forward from there. I'm not of a generation that walks around with a cell phone strapped to their hip. Plus I could be on the other line or like today, driving. We're in a state where it's illegal to be on your phone while you're driving. Plus I had back-to-back appointments all morning long. I'm NOT going to pull off the road to write stuff down when she can JUST LEAVE IT ON THE FREAKIN VOICEMAIL. I told HER voicemail THIS MORNING to LEAVE THE INFORMATION ON MY VOICEMAIL if I didn't pick up and if I didn't get the info by the close of business today I was firing Allison and getting a new Primary. They closed 23 minutes ago. I still don't know WHY she was calling. I know I had blood work done this last Friday so I can only ASSUME she was calling with test results. First thing tomorrow morning I'm calling the Hospital Administration because this is bullsh-t. Which I did and the clinic supervisor got involved. Things were okay for a while before there were MORE issues with "Primary Care" which included running labs for several different things since I had a myriad of symptoms. One of the things tested was my vitamin B levels. Neither the Primary nor the "Endocrinologist" (more about her in a review of her very own!) nor the clinic supervisor caught that my B was nearly double the high end of normal! My dermatologist who is an actual doctor and NOT affiliated with AGH brought it to my attention! W T A F Thank God I am no longer a patient of AGH. I have an actual doctor now and not a million and one nurses, and no, they are NOT the same as doctors AGH so stop spewing that cr@p. My DOCTOR told me that it is unnecessary to have a million and one specialists; and that a competent doctor can manage all of my healthcare needs! Imagine that! Not having to have a million and one appts with clearly incapable medical personnel! Wow. No $20-$30 co-pays PER VISIT. No overbilling the insurance co for all of these unnecessary visits when ONE PRIMARY can manage it all!!! No wonder AGH is about to be swallowed whole and "merging" with some unnamed entity. It may as well be that other big-name healthcare system because AGH has become just as bad as they are. I switched from this other HCS to AGH over 5 years ago. Back then AGH was always on point, didn't have an attitude about e-v-e-r-y-t-h-i-n-g, and was willing to listen to patients. Now everyone walks around with their @$$ on their shoulders and will cop to n-o-t-h-i-n-g. The greatest strength someone can have is knowing their greatest weakness. Too bad this once great institution is now circling the bowl. Hopefully, Paul Sarbanes' office is looking into these "healthcare systems" out here on the Shore because yes I have been emailing with his office. What passes for healthcare around here is beyond ridiculous.