Adam from Local Roadside Services was exceptionally quick, kind, professional, and confident. He…read morewas able to troubleshoot my location quickly and then changed my tire within minutes. I was especially grateful to him because the other service provider claimed they were unable to find me, though I was the only car on the side of the highway.

Tony was very nice and super quick and very professional! He picked up immediately asked me where I…read moreneeded to be towed from what kind of vehicle I had and what my situation was. He was able to give me a good price over the phone and then arrived 15 minutes after I called him to pick me up! Overall really great service for a small emergency

Daryl is the absolute best! Can't say enough about his kindness, willingness to help, honesty,…read moresuperb communication and on-point knowledge. He knew just what the issue was, found it quickly, kept us in the loop, and was kind and helpful throughout the whole process. He's awesome and deserves every bit of those 5 stars. We are really grateful. Thank you so much, Daryl!

My car was stolen from here. Do not bring your vehicle here…read more I brought my car in on a Friday for some minor damage. I was told it would take about a week. On Monday night at 10:30 PM I received two phone calls from the shop owner's son (also an employee and partial owner) Daryl. He stated that earlier in the day, at about 3pm, my car was stolen by the manager's son (15 years old) who he had working there that day as punishment. He stated he took my key from the key rack and took my car to run away with his girlfriend. THE CAR WAS STOLEN AT 3PM AND THEY CALLED ME AT 10:30PM. They even called the police at 5pm and didn't bother to call me (seems like they were trying to hide this from me). My car was sold to someone else and eventually found several days later by Maryland police. Throughout this, the manager (who's son stole my vehicle) kept calling me to see if I had any information about where the vehicle was. Now he's telling police his son didn't take the vehicle, even though there were missing persons reports out and he posted that they were in my vehicle all over social media. The majority owner has never called me or offered anything to repay my costs or my now diminished value (since they caused more damage to the vehicle), and as far as I know the employee still works at the shop. Avoid at all costs.

My Highlander was in an accident in Springfield late one afternoon and needed to be towed, so I…read morecalled Springmall Auto Body. They were able to arrange for a tow truck to pick up the vehicle and take to the shop in time for them to get me into a rental car in a very short period of time. The estimate was completed the following day and approved for repair by the insurance company, so repairs were started within 2 days. The estimated time to complete the repairs was 20 working days, and I was updated on the progress of the repair at every stage of the process by the shop's text messaging service (very nice). The repair was completed a week ahead of schedule and the workmanship was excellent, from the body repair to the paint work and color matching. The body shop manager, John, has a great office staff and high quality technicians. I highly recommend them to anyone in need of a collision repair. R.P.

The body work looks good. I was annoyed that the car was returned to me dirtier than when I left…read moreit. It was covered in droppings that I had to scrub off and the windshield had some film that I had to use a razor blade to scrape off. I am also getting tons of spam from them at my email. Do not give them your email address!

Had to get my husband's car inspected/emissions today because it wasn't allowing us to do our…read moreregistration without it. We've been coming here for the last 2 years and have had no problem. Today we came (5.24) and it was super fast. We came in as another car just went in which was pretty fast. Once our car went in it took us about 14 minutes(i used a stopwatch).

Today I went to the Mt. Vernon Sunoco to have my emissions testing done. There was a car in the bay…read morealready so I pulled up to where it was indicated to get in line. I waited about 15 min and a man who had been working on the car in the bay, walks out toward me and yanks the handle of my car to open it very rudely & aggressively. He couldn't open it because it was locked but my window was down and he says very rudely to me "You need to hurry up people are waiting!" I'm floored... no one has spoken to me since I've been waiting, so for this to be our first exchange was just bizarre to me. I told him that no one has spoken to me yet or told me I was next.... I open the door to get out and he rushes into my car... still hasn't spoken to me in a way you would a customer... and pulls my car forward into the bay. I was literally standing there with my mouth open. I wasn't told what to expect, how long it would take... NOTHING! Steve, I believe you are the owner & the one I'm referring to. Rude doesn't even describe your actions today. I was shaking when I drove off honestly because I just couldn't believe that anyone, let alone a woman would be treated this way. Your customer service was non existent & honestly if I could have gotten myself together I would have never had the service done there. Do better!

After a $40 fix-it parking ticket for not having an annual safety inspection sticker immediately…read morefollowing VA auto registration, I went to this service center to ensure both of our vehicles were in tip top shape. $20 per inspection (no additional charge if a re-inspection is required) with same-day availability. Sam was kind enough to help me switch out my LEDs back to the required halogen to pass the inspection and was very personable. A terrific (albeit efficient) vibe with excellent customer service. Recommended!

I went to Passport Infiniti for my 30k oil change, lube filter, and tire rotation. They came back…read moreand said my rear brake rotors and pads were worn out and needed to be replaced for $800. I might look stupid, but I am not that stupid! I declined the service. We have taken my wife's car to Del Ray Service Center for the past few years. I knew I could trust them for an honest assessment of my brakes. I left Passport Infiniti and went straight to Del Ray Service for a second opinion. They were busy when I walked in, but they took the time to take a close look at my brakes. They assessed that my brakes are good for at least another 20k miles. It is sad that the dealership Passport Infiniti that I bought my car from has such a dishonest service department. The great thing is that the people of Alexandria have an honest Mechanic at Del Ray Service Center that they can go to and get a truly fair assessment of their vehicle. I highly recommend them to anyone looking for an honest, talented and great Service Center.

JJ is a trusted auto repair shop. To be honest I am wary of most mechanic shops but JJ Auto Repair…read moreand Towing not only provides fair pricing but also good quality of work. I have been going to them for major repairs so i am not just writing a review from a simple oil change. They also have great communication skills and respond in a timely manner.

All I can say is simply the Best car repair shop in the DMV, Jose is honest and don't try to over…read moreprice you on repair work, since I started taking my Truck to him, I don't go any where else. You also in your ride back the same day or within two days depending on the work that have to be done.

Absolutely outstanding customer service. They took great care of my honda. I would highly…read morerecommend them to anyone needing service to their vehicle

I took my 2018 Dodge Durango to Yates Car Wash Detail Center on April 13th to have it cleaned…read morebefore trading it in toward the purchase of a new vehicle. Unfortunately, what should have been a routine $42 car wash turned into a very disappointing and costly experience. After the wash was completed, a supervisor, Marvin Cornejo, brought me over to my vehicle and informed me that they could not get the driver-side window to roll back up. There were also clear signs that the driver-side power window switch had been pried on in an apparent attempt to get the window working again. Prior to bringing my vehicle to Yates, I had never experienced any issues with the windows or electrical system. To their credit, the staff apologized at the time, took photographs of the damage, and completed an incident report. I was told that the owner would be contacting me to discuss the damage and how the situation would be handled. It has now been a week, and I have received no follow-up whatsoever. Because I was trading the Durango in that same day, the damage directly affected the condition of the vehicle and resulted in a $500 reduction in my trade-in value. So, in the end, a $42 wash plus the $5 tip I gave the staff cost me an additional $500. The wash itself was fine, and I understand that accidents can happen. What I find unacceptable is the lack of accountability and follow-through afterward. If your business damages a customer's vehicle, documents the incident, and tells the customer that the owner will contact them, following through should be the bare minimum. Receiving no communication at all only adds insult to injury. I purchased my new vehicle later that same day, and based on this experience, I will not be bringing it to Yates Car Wash Detail Center. Unfortunately, I also cannot recommend Yates to others. Accidents happen. How a business responds when they happen says far more about the business than the accident itself. In this case, the lack of communication and accountability has been extremely disappointing.