I've been living at Paloma for over two years now, and when the time came to decide whether to move…read moreout or upgrade to a bigger apartment with my sister, we honestly couldn't imagine going anywhere else. That alone says so much about how much we love living here. I truly feel safe and secure in this community, which is such an important thing for me. The staff is incredibly kind and helpful. They always greet you with a smile and are patient whenever you have questions (or call them multiple times like me.) The office gals, Leah, Allison, and Jackie (and I know there is another floater but I can't recall her name right now) are especially sweet and understanding, which makes such a difference in my experience here. They take the time to plan different events for us as residents to help build community and I love and appreciate that so much! Maintenance is also amazing..always timely, professional, and so helpful. We absolutely love Gus!! He's the best and always makes sure everything is taken care of quickly and with care. Paloma really feels like home to us. We're so happy we chose to stay and upgrade instead of leaving. Highly recommend living here!

I just moved in and honestly from the fist time of even seeing the apartment the lady's in the…read moreoffice where so kind and made it feel like home . Always on top of everything and if anything is wrong or anything they always fix everything right away . I love it here and it genuinely feels like home

I wanted to recognize Mauricio for the excellent service he provided. He was professional,…read morefriendly, and took the time to make sure everything was repaired correctly. He arrived on time, explained what needed to be done, and left the area clean after completing the work. It's clear that he takes pride in his job and genuinely cares about helping residents. Thank you, Mauricio, for your hard work and outstanding customer service!

I love living here! It's a safe and quiet community, which makes it such a comfortable place to…read morecall home. Also, big thank you to Riley and Mauricio (Maintenance Manager) they are always responsive, professional, and helpful whenever something comes up. Great place to live overall, highly recommend!

Have been here for almost a year + genuinely love it! Julie + Kristyanna in the office are totally…read moregreat + communicate thoroughly. I appreciate how much they do to upkeep the community + how quickly they respond if there are any questions or issues. The maintenance team is friendly + always on top of all maintenance issues! LOVE the fact that the apartments are modern + updated + have a washer + dryer IN UNIT! The area is mostly quiet + secluded; you will definitely hear trains + airplanes at night as we're pretty close to the airport. Make sure you give yourself a few weeks for the approval process. Plan ahead so you're not last minute scrambling to hear back. I definitely remember I called the office to check for an update multiple times in the process because I didn't give myself enough time LOL The property is also really pet-friendly! It nice seeing all the residents out + about with their pets :)

Update: They have illegally held on to my security deposit since we moved out November last year…read more They claimed that they had to use the majority of it (over $1000) for cleaning which is a blatant lie and never provided me with the breakdown of costs despite me requesting it multiple times. Their manager also told me flat out that they probably will use all of it for cleaning so don't bother cleaning at all, despite giving any reason why so much has to be used for it. After months of back and forth I was told that since they used the majority of it for "cleaning" they weren't planning on sending me the balance of what was owed to me since it wasn't much. I still have the emails and screenshot with timestamps of them admitting theft. The dollar amount is irrelevant, it's still MY money. They broke many laws during this process and just tried gaslighting me into letting them keep it. Horrible and deplorable.

My husband and I have lived here 6 years now and can't say enough amazing things about living here!…read more Camille, Frances, and Frank are a stellar team together! Frank is super nice, handles all of our maintenance issues and is prompt and professional! The only "negative" living here are some of the neighbors who abuse the rules. While I don't think the office can really do much about it, they do genuinely try and keep everyone in check here. Besides, you can't make everyone listen these days. In any case: we love living here and can't recommend it enough.

Each and every day Ontario always surprises me. This place is adorable. I came here for a Christmas…read morerun, which was very well organized by the city of Ontario. The park was extremely clean. The bathrooms were clean. The staff was welcoming and friendly to everyone. It was a great place to have a gathering and celebrate the holidays. I hope for future adventures in this area soon.

MGR property management is the absolute worst. My truck was towed from my assigned parking spot in…read morethe middle of the night (1:20am) without any warning or phone call. Nearly contacted the police to report a stolen vehicle, after waking up for work to find my truck missing. I was required to pay the impound fee myself. I am now unable to get any response from corporate about the incident. I would advise anyone looking for a rental property to avoid any owned by MGR.

I called to speak with the manager, Maya, and straight away she was VERY defensive. The reason for…read moreme calling is because I wanted to bring up an ongoing issue with the amount of trash that builds up around the complex. Also, the designated trash areas are overflowing with dish washers, empty paint gallons piling up all around and behind the trash areas. It looks like a mini City dump. There also needs to be a policy about NOT feeding the feral cats. Again, by the trash, endless amounts residents leave numerous bowls of cat food and throughout the premises. There are SO MANY FERAL CATS HERE it feels like a City pound. DO NOT MOVE HERE unless you like City Dumps and City Animal Pounds!!!

I lived in this community for 1 year, and recently moved out…read more Pros: 1. Maintenance is usually on time and very helpful 2. Parking isn't an issue, it's usually pretty easy to find spots. Cons: 1. Expect a major, major struggle to receive your deposit back. When I moved out, I was charged $750 for liquid damage underneath the carpet. While we did have pets during our lease here, they have never had an accident on the carpet - I would have known (and likely would not be writing this review!), and there would be some visible damage to the carpet if so, even if we cleaned it up. There would be no way to fix this damage before moving out without ripping back the carpet ourselves, the carpet wasn't new when we moved in, and property management is clearly taking advantage of us in this situation. Management would not rip back carpet unless they were already going to replace it for the next tenant. Additionally, $750 is an outrageous fee for patches UNDER the carpet with liquid damage. I have been contacting the office for two weeks to try to talk to someone about this but associates keep telling me they'll get their manager to help me out - and the manager never does. It took an angry phone call today where I stopped being professional and nice for someone to listen and actually make an appointment. It may take legal action to get my money back here, since staff is not prioritizing my concern. 2. The leasing office is incredibly hard to call / contact. Most times, when I try to call, no one picks up and I am left with a patronizing "Sorry, we missed your call" note with no way to leave a message. 3. The gates do not close, ever. Safety is a major concern - why does this community have gates if they are never in use? The leasing team answers this question by saying "technically, we are not a gated community." 4. My car was dented while it was parked in a spot and the leasing office team was not helpful at all - the associate I spoke with said that he didn't know where the cameras were located on the property. This should be basic knowledge for staff. 5. Maintenance on random amenities during peak months. During the summer of 2025, the pool near my unit was under maintenance for maybe 1-2 months. Why perform long-term maintenance on the pool during the hot summer months? 6. It is really dusty in this area. I had to wash my car way more often while living here than in my new place or in any prior apartments. 7. (About the renovated apartments) - the building materials they use are incredibly cheap. The shower tile / glaze they use gave me cuts in my hands while trying to clean it because it would flake off so easily. The counters chipped with regular use. The dishwasher in our unit was falling out of place. When we moved in, the dryer vent wasn't even connected to the outside, leaving our apartment humid and uncomfortable every time we ran the dryer. Maintenance did fix this. I would not recommend renting with Citrine Hills. Management staff can be nice and polite, but when it comes to the things that matter about an apartment, this property missed the mark for me on almost all fronts. I am so glad to be out of here.

I've lived here since July 2024 and recently had my car broken into inside the community parking…read morearea. About $1,500 worth of personal items were stolen. When we moved in, we were told the entry gates were being repaired. However, the gates have never worked the entire time we've lived here. The property has gate systems and residents are given access devices, but the gates remain open and non-operational. Because of that, the community effectively has no controlled access, and crime in the parking areas seems to be an ongoing concern. It's frustrating when a complex installs security features but never maintains them. I understand crime can happen anywhere, but it's hard not to feel that safety isn't being prioritized when basic things like entry gates remain broken for months. Future renters should be aware of this before deciding to move here.

A place of home peace and protection, wonderful , good service, Thank you! To the staff especially,…read moreArnulfo Adam's service very really appreciated. With a lots of responsibility.thank you!

The Pines is a hidden gem! Great amenities, beautiful landscaping, and friendly staff. While you do…read moreshare walls with your neighbors, it definitely felt like our own little haven (bonus points for no upstairs neighbors). Unfortunately we did outgrow our unit so we recently had to move, but I'm lucky to have called this place home for 3.5 years. While most of what I have to say is positive, there are a couple of issues that I think are worth mentioning: -For a 1 br, there is little/limited in-unit storage space. The water heater and the washer/dryer (even though I loved having an in-unit washer/dryer) take up a lot of potential cabinet space. -Some neighbors are not very considerate when it comes to respecting reserved parking spaces, or picking up after their dogs. -We found a lot of spiders finding their way into our unit. At the end of the day, I'll definitely miss this place and will always consider The Pines as our first family home.

Similar story about the 30 day notice as someone else had posted. I got a job in Atlanta. So I went…read moreto the office and talked to Maria about terminating my lease. I wasn't sure what my start date was so I couldn't give the notice at that time. She was suppose to email me a form for the termination. Guess what? She never did. I went back to the office when I got my official start date in Atlanta. She told me she didn't have the form (how funny) and I could give her a written notice. I went to my apartment and wrote and notice and gave it to Maria. Fast forward my last week at the apartment, I get a call from Maria that they should have received the fee to break my lease at the time I dropped off the letter. Well guess what they had to wait because my company was transferring the funds to my account. Not a problem. Also, Liz had no idea that I even put my notice in because Maria never put it in the system. And I still don't know to this day where she put my notice. Fast forward to now, my job lagged super hard on getting me the funds. I log in to see if I can pay online and my total is almost 5k. When I look at the fees, they charged me for this month (month of March) even though my 30 day notice has the 7th on there. I was confused because when I talked to Liz she said I was to pay the termination fee and the prorated amount for the 7 days. So why are you charging me for a full month. Not only that I received an email for next month for an additional $700. I sent a email to Maria asking why my total was so high. I explained that I went online to pay and my total isn't correct. And I'm not paying anything until they correct my total. Well guess what?!! Maria never responded. And my access to the site to pay was removed after I sent the email. This place is a scam. And it's a shame because I was there for a little over a year and a half and I really didn't have any issues or problems with my apartment or the leasing staff. Liz has always been great. But Maria is the worse. She seems to know nothing. Because of that I would never recommend this place. First of all I know it's California and everything is expensive but the price is not worth what the apartments look like inside or outside. I seen people talk about roaches. I've never had that issue. Just spiders which should be expected since it is an older complex. But these games with my final fees is Crazy. Beware is all I can say.

Hey, I am the owner of the video going around and I wanted to let you all know that the cat is safe…read moreand has been around she is a stray cat that is feed around the complex, it's a pet friendly complex. We've been in constant touch with management and it's not been brushed off as it's been shown to be.

Jay, Sergio, and Fabian fixed our washer and even swept behind it for me. Did a fast turnaround in…read moreone day.

Been here for a month, so far so good. Had to do my first maintenance request today due to my…read morewasher breaker tripping & they responded quickly. They were very nice & even great w my dogs, Thanks to Sergio & Fabian.