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Citrine Hills

1.7 (49 reviews)
Open 10:00 am - 1:00 pm, 2:00 PM - 6:00 PM
Updated 3 weeks ago

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Maggots !!

wish there was a zero star option. I don't know where to start the apartment complex is so dirty dog poop everywhere, maggot's, and big cob webs all over. Everytime you walk outside you walking into a spider web. The complex is infested with spiders and they do not do anything about it. They have old window seals. Dirty and all kinds different outside insects are able to come inside the home even with the windows closed and locked. They will bait and switch you those upgraded apartment looks nothing like the modeled one. The management do not care about anything. My children is traumatized by how many time they have woken up to a big black spider on their ceiling looking down on them. All citrine hills care about is money nothing more. This was the worse complex i have ever lived in. Run run !!

Sick duck and disgusting condition of resident pond.

"Luxury" apartments is a complete joke. They paint this picture for you and sell you an apartment while looking past your major concerns and needs. I feel like a blindfold has been pulled over my eyes. Weed smokers all throughout the complex with kids hot boxing laundry rooms and they don't do anything about it other than post notices on everyone's doors. The complex is filled with insects and poisonous spiders yet they take $5 for bug spray maintenance. Empty ponds have been empty for years, don't believe what they say about filling them "this summer" while the ones that are filled (accept for the front one of course) is filled with gunk. The empty and exposed pipes still there. Be prepared to smell and see a lot of murky contaminated water and DEAD DUCKS. They also claim someone is harming the ducks and cats that live here. The inside of the apartment has paper thin ceilings and walls so if you're on the bottom floor you better hope you get considerate neighbors. The insulation is so bad that when it rains water comes inside on my window seal. The finishing of this apartment are just patched up and painted over. I have lived in apartment buildings my whole life, not once have I regretted a decision more in my life. DO NOT LIVE HERE. Unless you're a weed smoker who doesn't care about your money going towards a lie where you're taken advantage of then this is the place for you. Also management in the office has no customer service whatsoever and has an attitude.

Plumbing issues every 3-4 months

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1 month ago

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14 days ago

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2 months ago

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25 days ago

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1 year ago

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Celia A.

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3 months ago

The whole leasing team here is so sweet! Annabelle was super helpful and worked really hard to help us get into a dreamy unit

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8 months ago

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1 year ago

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9 months ago

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2 years ago

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1 year ago

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10 months ago

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1 year ago

Really appreciate the attentive maintenance guy "Sergio",no matter what he always gets the job done!!! Thanks Sergio!!!

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4 years ago

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1 year ago

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2 years ago

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2 years ago

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2 years ago

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3 years ago

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2 years ago

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3 years ago

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3 years ago

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3 years ago

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3 years ago

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2 years ago

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2 years ago

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4 years ago

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4 years ago

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4 years ago

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3 years ago

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Ask the Community - Citrine Hills

Review Highlights - Citrine Hills

Really appreciate the attentive maintenance guy "Sergio",no matter what he always gets the job done!!!

Mentioned in 3 reviews

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I've been living at Paloma for over two years now, and when the time came to decide whether to move…read moreout or upgrade to a bigger apartment with my sister, we honestly couldn't imagine going anywhere else. That alone says so much about how much we love living here. I truly feel safe and secure in this community, which is such an important thing for me. The staff is incredibly kind and helpful. They always greet you with a smile and are patient whenever you have questions (or call them multiple times like me.) The office gals, Leah, Allison, and Jackie (and I know there is another floater but I can't recall her name right now) are especially sweet and understanding, which makes such a difference in my experience here. They take the time to plan different events for us as residents to help build community and I love and appreciate that so much! Maintenance is also amazing..always timely, professional, and so helpful. We absolutely love Gus!! He's the best and always makes sure everything is taken care of quickly and with care. Paloma really feels like home to us. We're so happy we chose to stay and upgrade instead of leaving. Highly recommend living here!

I am an insurance agent and needed specific information on the building itself for an insured's…read morediscounts. They knew that I was not a potential renter, yet treated me with respect answering all the questions I had. I truly appreciate their professionalism and courtesy. Sarah @ TPG Insurance

Woodmere

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Have been here for almost a year + genuinely love it! Julie + Kristyanna in the office are totally…read moregreat + communicate thoroughly. I appreciate how much they do to upkeep the community + how quickly they respond if there are any questions or issues. The maintenance team is friendly + always on top of all maintenance issues! LOVE the fact that the apartments are modern + updated + have a washer + dryer IN UNIT! The area is mostly quiet + secluded; you will definitely hear trains + airplanes at night as we're pretty close to the airport. Make sure you give yourself a few weeks for the approval process. Plan ahead so you're not last minute scrambling to hear back. I definitely remember I called the office to check for an update multiple times in the process because I didn't give myself enough time LOL The property is also really pet-friendly! It nice seeing all the residents out + about with their pets :)

Update: They have illegally held on to my security deposit since we moved out November last year…read more They claimed that they had to use the majority of it (over $1000) for cleaning which is a blatant lie and never provided me with the breakdown of costs despite me requesting it multiple times. Their manager also told me flat out that they probably will use all of it for cleaning so don't bother cleaning at all, despite giving any reason why so much has to be used for it. After months of back and forth I was told that since they used the majority of it for "cleaning" they weren't planning on sending me the balance of what was owed to me since it wasn't much. I still have the emails and screenshot with timestamps of them admitting theft. The dollar amount is irrelevant, it's still MY money. They broke many laws during this process and just tried gaslighting me into letting them keep it. Horrible and deplorable.

The Casitas Apartments

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I have lived here for over 5 years and I can only say positive things about the staff and me living…read morehere. When I call and speak to Karen and/or Brittany, I'm treated in a professional manner. They are courteous, helpful and I receive great customer service when I call with a question or to place a work order request. The maintenance supervisor is doing a great job (upkeep on the property, work order efficiency, etc...). I have great neighbors who have become like family; they enjoy living here as well and have lived here much longer than I have. I'm sorry that others feel like they've had a negative experience here. Suggestion for future residents - don't allow any negative comments to play a major part in your decision of whether or not to rent here. Go to the office - bring a list of questions and talk with the staff. Ask a resident that you may see how/what they feel about living here. Get their feedback. Then, make your decision. Kudos to corporate for putting together a great on-site team.

Similar story about the 30 day notice as someone else had posted. I got a job in Atlanta. So I went…read moreto the office and talked to Maria about terminating my lease. I wasn't sure what my start date was so I couldn't give the notice at that time. She was suppose to email me a form for the termination. Guess what? She never did. I went back to the office when I got my official start date in Atlanta. She told me she didn't have the form (how funny) and I could give her a written notice. I went to my apartment and wrote and notice and gave it to Maria. Fast forward my last week at the apartment, I get a call from Maria that they should have received the fee to break my lease at the time I dropped off the letter. Well guess what they had to wait because my company was transferring the funds to my account. Not a problem. Also, Liz had no idea that I even put my notice in because Maria never put it in the system. And I still don't know to this day where she put my notice. Fast forward to now, my job lagged super hard on getting me the funds. I log in to see if I can pay online and my total is almost 5k. When I look at the fees, they charged me for this month (month of March) even though my 30 day notice has the 7th on there. I was confused because when I talked to Liz she said I was to pay the termination fee and the prorated amount for the 7 days. So why are you charging me for a full month. Not only that I received an email for next month for an additional $700. I sent a email to Maria asking why my total was so high. I explained that I went online to pay and my total isn't correct. And I'm not paying anything until they correct my total. Well guess what?!! Maria never responded. And my access to the site to pay was removed after I sent the email. This place is a scam. And it's a shame because I was there for a little over a year and a half and I really didn't have any issues or problems with my apartment or the leasing staff. Liz has always been great. But Maria is the worse. She seems to know nothing. Because of that I would never recommend this place. First of all I know it's California and everything is expensive but the price is not worth what the apartments look like inside or outside. I seen people talk about roaches. I've never had that issue. Just spiders which should be expected since it is an older complex. But these games with my final fees is Crazy. Beware is all I can say.

Citrine Hills - apartments - Updated May 2026

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