been living here over a year now and we continue to love our home. we have friendly neighbors and…read morehave not had any issues whatsoever so ever.

For the most part, I really like living here, but I just wish that they would be more strict. Per…read morethe lease, there should never be excessive noise and because I live so close to the pool, people are always blasting their music so loudly that I can literally feel my unit vibrating. Issues will also only get resolved, depending on who you speak to at the office. It's also sometimes really difficult to get anyone to answer the phone. Jacuzzi is constantly broken, and they swear that the pool is heated, but it is freezing even in 95° weather. People are always smoking, even though it's supposed to be a non-smoking property. I've seen residents jumping the gate instead of using their pool... Just things like that, but I feel really cheapen the overall experience of living here. The property itself is beautiful and the amenities are great, especially the huge dog park and the complimentary drinks and snacks you can get from the office during business hours. Also, their gym is the nicest gym I've ever seen at any complex. They also do fun little things like free smores kits during the winter. The best part of living here for sure is the modern property and the people that live here!

AVOID THIS PLACE AT ALL COST. CURRENT RESIDENT. I was going to wait to write this email out until…read morethe end of lease but it has gotten so bad, that every single day has been an issue. I wouldnt suggest this "community" to my worst enemy. I am not kidding when I say that we have experienced every worst nightmare that you could in a matter of 6 months. We stay out my parents in laws place half the month to avoid staying here. Multiple incidences have occured here starting with the most recent. (pictures below) I first started noticing the bug issues upon move in however over the course of the last few months, its gotten worse. Now we are finding dead cockroaches outside our doors but today we were welcomed with living ones within our apartment. Probably because the constant trash and baby diapers that are left outside out neighbors doors for days on end. Again look at the pictures below. The baby diapers were a problem from the very beginning as we inform management that our across the hall neighbor did this on a nightly rate. We let management know and this continued on for almost a month, we got luckly and their lease ended so we no longer had to deal with that. Our next issues is the cheap infrustruction these buildings are made out of. CONSTANT banging and stomping from our neighbors who we have written multipple formal complaints to management about. There replies are useless as nothing was done for over a month. Outside building gates that slam shut and squeak because the hinges are tampered with so residence don't have to use there app to unlock the door can be heard from 3 floors up. Finally we had a sit down with management and their solution was to contact the guest and provide padding for the chairs they drag across hard wood floors at 2am with. Yeah, that didnt work. On top of that we informed management that our upstairs neighbor (3rd floor) has some sort of treadmill or walking machine that she decides to use at all hours of the night especially 5am. RIGHT ABOVE OUR BEDROOM. After weeks of complaints, management finally decided to go visit the upstairs unit and let her know that treadmills were forbidden. Keep in mind the community gym is 15 steps away from the building. Next issue was parking. I am 100% disabled Veteran with Disability plates on my vehicle. Upon move in we provided the right documentation to show that handicap was premited. We were told that handicap parking was a first come first serve basis. Over the last couple months I proceeded to park in handicap time to time and have been HARASSED countless times. My vehicle was vandalized with a resident plastering a word documented note on my window using tape that to this day still has not come off. I have dash cam video evidence of residence approaching me and questioning why I am parking in handicap and I am forced to tell people my business when its non of theirs. I informed management and no reimbursement was offered for the vandalism that was done to my car. After multiple times of being harassed management decided the proper solution was to send an email regarding the "parking rules" which has done nothing as I am sitll being harassed to this day. On top of that our neighbors car got keyed from front to back. Again management has decided not to do anything. The patrol they say that roving around the complex has been seen 3 times since moving in back in March. How do I know this, my dash cam shows it.  The issues listed above are the MAIN ISSUES. A short list also includes, Fireworks being blown off at 2am in the morning. No accountability. Dogs off lease and no accountability of people picking up after their dogs. Next door neighbors constantly SLAMMING their doors at all hours of the day because the doors here are on spring hinges. Dogs being left inside their homes/balcony for hours and hours on end barking non stop. People parking along red curbs and blocking parking spots for hours on end.  Also this property has a no a smoking policy, however this places constantly smells like weed and people who do smoke, are allowed to walk 3 feet from the building to the side walk where management as set up smoking posts. Doesn't seem to stop people hiding near the dumpsters to smoke. See picture below. Again, no accountability and no action done from management at all. This place is an absolute nightmare. We asked to even break our lease because of terrible it is and they said "we could put it on the market and see what happens". We are counting down the days to get out of this terrible environment. We pay over $2500 a month to live here and to have to deal with these things on a daily occurance is nothing short of a nightmare. This complex also houses low income residence and that isnt surprising at all. Cops have been called multiple times to this property which I can only assume is from vandalism but at this point who knows.

I have stayed with Avalon in their other locations as well. This Chino Hills facility is great from…read morethe location to the employees. Ariana in the leasing office is very helpful and courteous with a bright personality that's helped me all throughout living here. The maintenance manager Bryan is always friendly and willing to go out of his way to help you out. The neighborhood is very quiet and no shady people walking around. Everyone I've run into has been very friendly. It's a huge difference coming from Huntington Beach which is saying a lot. Has a lot of variety of restaurants to explore that's reasonably close by with the fwy a mile away. Definitely recommend this place.

I have lived in apartment homes and townhomes my whole life, and never have I come across a team or…read morea gentleman who introduced us to this place, as worthy of this review before. Upon walking into the front of the property I could tell the Santa Barbara cares not only for its look but its name, I read the reviews online expecting a normal intro, but no... these guys went above and beyond to make sure the transition from our old place to our new was exceptionally easy and smooth as well as fun and exciting. We initially met Mason who jumped leaps and bounds to show us tons of different units in the sweltering sun on a weekend after hours and took his time to answer each and every barrage of question line ups we had, gave us all the insight as how to apply or what we needed to ensure a successful application and win of one of the homes as well as filled us with confidence in his and the teams staff. Mason was extraordinarily kind and helpful throughout the process yet also treated my wife and I with the upmost respect and awesome banter and laughter throughout each tour. The guy needs a raise. Stat. This gentleman could definitely sell ice to an Eskimo, however, picking through the weeds, Mason went out of his way to make the process of picking a home fun and thrilling and even took the time to answer some misc. questions I had after hours whilst applying. Genuinely impressed. The other members of the staff Elissa (may have spelled it wrong) and Esteban were also involved with the I've in and they were absolutely stellar. Everything we needed they were within arms reach at any moment and gave us tons of support through navigating our wedding, the baby, and the move? We had our hands tied. The Santa Barbara chino hills staff members are seriously top notch and I have nothing but grand things to say. I don't trust some of the negative reviews on here. These guys kick major a**. If I could hire them on my sales team for construction I would in a heart beat. As for the maintenance they seem to have an army, and I met all of them pretty quickly so I didn't quite catch a name. But the fellow I walked through and inspected with was also phenomenal and I could tell that him and his team took the upmost pride and care about keeping the place looking fresh and clean. I seriously have no complaints. Every team member was more than pleasant to talk with and gave us ful confidence in our new residency here. We were looking to move out of California till we found this spot. We will definitely be calling it home for quite some time. Thank you to all the staff, if I forgot any names, forgive me, it's been a wild few weeks. If I could leave 10 stars I would. This is THE community to live in, in Chino Hills. And I've seen them ALL. None compare to the quality, effort and dedication to their renters and the property.

I want to recognize Stephen, one of the maintenance coordinators here. He is a knowledgeable…read moreprofessional and consistently does excellent work whenever I submit maintenance requests. Stephen takes the time to make sure things are done properly and with care. I truly appreciate his attention to detail, reliability, and the pride he takes in his work. A great maintenance professional makes a big difference in a community, and Stephen's professionalism and dedication are top-notch. I also appreciate his helpful advice, especially when he took the time to help me when I was in car accident. His recommendation for removing scratches from my car was very helpful. My overall experience has been outstanding.

Been a resident for almost a year now and I gotta say, this place is great!…read more Big shout out to Ian from maintenance as well! I sent a request to fix my garbage disposal and he came the next day. Really polite and fast!

I've had a good experience living at Capriana at Chino Hills. The community is nice, clean, and…read moregenerally quiet. The apartments are comfortable and well-maintained, and the location is convenient with shopping, restaurants, and other amenities nearby. The staff is friendly and helpful, and maintenance requests are handled in a timely manner. Overall, it's a nice place to live, especially if you're looking for a peaceful community in Chino Hills. I would recommend Capriana to anyone looking for a comfortable apartment in the area.

We love our new apartment area is quiet and safe just what I looked to find in our living…read moreenvironment. Friendly staff and quick to answer any questions and maintenance and Stephanie is wonderful and very helpful and always available to talk with me.

We've lived here for about six months now and it has been great…read more Between covid and travel nursing my husband and I have moved over 7 times since 2020. That being said, I've had my fair share of rental experiences, and customer service is single handledly the most important aspect of renting IMO. This team really delivers. Stephanie the Assistant Manager, Jonathan, and the rest of the service crew have all been genuinely friendly and easy to work with. I wish I knew everyone's names because they all deserve credit. Any time we've had a question or maintenance request, they've handled it quickly. The complex itself is well kept. The landscaping crew comes weekly, and the pools and gym are always clean and working properly. For my exercise people, the gym is small and does not have free weights, but it does have a decent selection of Life Fitness equipment so you can get a solid routine in. My favorite thing is the 1ft wading pool because my toddlers get to splash around all summer without me having a heart attack. I moved here from LA County and it feels astronomically safer in this area. I actually feel comfortable knowing my family is safe. Security rotates between this complex and the one around the corner, and the gates are locked all day Sunday and during the evenings the rest of the week. The tenants are a mix of students, single adults, and families, and everyone I have met has been respectful and quiet. We researched all the apartments in North Chino Hills and would pick this one over and over. They're spacious, in unit washer/dryer, quiet, family friendly, and an amazing team of employees. Overall, it has been a really awesome place for us to live.

A place of home peace and protection, wonderful , good service, Thank you! To the staff especially,…read moreArnulfo Adam's service very really appreciated. With a lots of responsibility.thank you!

The Pines is a hidden gem! Great amenities, beautiful landscaping, and friendly staff. While you do…read moreshare walls with your neighbors, it definitely felt like our own little haven (bonus points for no upstairs neighbors). Unfortunately we did outgrow our unit so we recently had to move, but I'm lucky to have called this place home for 3.5 years. While most of what I have to say is positive, there are a couple of issues that I think are worth mentioning: -For a 1 br, there is little/limited in-unit storage space. The water heater and the washer/dryer (even though I loved having an in-unit washer/dryer) take up a lot of potential cabinet space. -Some neighbors are not very considerate when it comes to respecting reserved parking spaces, or picking up after their dogs. -We found a lot of spiders finding their way into our unit. At the end of the day, I'll definitely miss this place and will always consider The Pines as our first family home.

I placed an order on Saturday to fix a leak in my kitchen sink, today, Ray came by and not only…read morefixed it but also replaced my sink with a new one because the old one was broken--and he did it super fast as always, maintained a friendly attitude .

"The Fixer" - Raymond, Maintenance Manager, does an excellent job of deciphering the root issue of…read moreproblems. This most recent issue at my unit that I placed a request for, actually had another cause to fix other than just the surface problem I determined. I didn't know that until Raymond spent a couple of minutes investigating to find, explain to me, and then begin working on. He was done quickly, fixing the issue even better than expected, and leaving everything clean. Raymond's expertise helps provide a safe feeling that things will get fixed correctly and long-term. And I also appreciate management never giving off the impression that my requests/ concerns bother them. Thanks to everyone!

Recently moved out from this property! Lived here for 3 years. Management is on it for any issues…read more Maintenance as well quick for repairs and issues. Quiet neighborhood and wonderful amenities. Would highly recommend if you're considering renting from here.

By far worst managment I have ever experienced. They are extremely unprofessional and have no basic…read morecommunication skills. Once u are moved in they do not give a shit about you. It seems so nice when you move in but dealing with management is a nightmare. The neighborhood is great but the people managing the place do not fit in with the environment of the city. I do not ask for much but everything I do need something no effort or care is given to aid the issues I do have. This place is going down hill for the obvious reason, the people in charge. As I walked in to ask about the waitlist for the parking situation, the employees in there were reading yelp comments laughing and making fun of what negative things were said about them. The guy thats always in a vest was literally propped back in his chair with his feet on the desk and a female employee was wearing a hoodie sweats and flip flops. I tried to speak with the manager who I could see in her office and she was literally speaking to an employee at her door to relay what she was saying to me it was so awkward. And qhen she finally got up to speak to me she informed me that I was never on the waitlist which I had went in to to ask to be put on it 3 months prior. When the guy with the vest heard that he asked " it wasn't me who you spoke to was it?" And when I answed "yes it was" he literally chucked and said "oh crap". Honestly I had given up on asking about it anymore and left. That was just one bad example I've had. Once again the few times I have had questions about anything all ended with me leaving the situation feeling like I wasted my time. I honestly feel like any good comments are fake e,cept for the ones about the neighborhood. The place gives such an unprofessional vibe and has the attitude of take it or leave it. If decron had any sense they would take these complaints seriously and do something in order to save one shred of decency for for this property. If your looking to move in as of now I should be as a last resort. This place is not closed as yelp suggest

The only reliable person here is one/two maintenance guys and his name is Albert, however one…read moreperson can't be in charge of keeping this place upright, he has been doing this for too long. Ever since management has changed this place has become less reliable and less enjoyable. Unfortunately the new manager doesn't bother walking around the building because he isn't young enough, he is extremely passive aggressive and only reliable thing he is good at is when it comes to money (rent). The laundry room hardly has any washers and dryers operating, that is why the manager will avoid showing you the walk room when they give you a walk through of the complex. The filters are filthy and filled with cat and dog fur. If someone parks in your space don't expect management to handle it he will ask you to call the police and show your lease as proof instead. Also the parking spaces are far out from your apartment complex so you will have to walk most of the time and if you have visitors they will need to park outside as a result. As of recently the crime in Chino has increased and there are homeless people that come from the 711 next door and dig in the dumpster or do drugs on the side of the building. We have had 3 break ins in our vehicle and there's been smashed windows in people's vehicles. Rent has increased $50 + another $150 in the same year. Not worth the price, skip out if you have other options.

One of the best Apts I have lived at. Great pool. Great…read morecommunity. Great location. Good price. School is great too.

Had such a great experience working with Steve! He made the entire leasing process smooth, easy,…read moreand stress-free for us. He was extremely helpful, patient, and always made sure we understood everything along the way. We really appreciated how welcoming and genuine he was. If you're looking for an apartment, I highly recommend working with Steve! He made a process that can usually be overwhelming feel so easy. Thank you, Steve, for all your help!

I applied for a one-bedroom here on 2/5/26 when it was listed at $2,303. After resolving a small…read morecollections item and waiting the required days to reapply, the same unit increased to $2,450. As of 2/27/26, it's now listed at $2,646 and still available -- top floor, no elevator, mind you. Pricing is system-driven, and the office indicated they do not intervene. It seems based on algorithms and timing rather than logic or market value. The unit I was interested in jumped $343 in 22 days. In my search across the Valley and Inland Empire, only Greystar properties are pricing this erratically. Sharing for transparency.