Dear Serenity Nails & Spa…read more I am writing to formally report a profoundly disturbing incident that occurred during my recent visit to your establishment. The conduct of several staff members was entirely inappropriate and caused me significant distress. Shortly after I was seated, I was subjected to repeated and unwelcome attention from multiple staff members. Their behavior included deliberately leaning in and making inappropriate eye contact directed upwards, as well as bending down in an intrusive manner, appearing to attempt to smell me my attire I am wearing a dress. Despite my clear verbal requests for them to cease their actions, explicitly stating that their behavior was making me extremely uncomfortable, they provided no verbal response. Instead, they continued to approach and observe me, often laughing, which further exacerbated my discomfort and created an intensely unsettling environment. Their disregard for my repeated pleas and their persistent inappropriate actions were incomprehensible and deeply unprofessional. I have documented this entire interaction, including the staff's conduct and my attempts to address the situation, via video recording. This type of behavior is unacceptable, and I am profoundly disappointed by the complete lack of professionalism and basic respect demonstrated by your employees. I expect this serious matter to be thoroughly investigated, and appropriate measures taken to ensure such an incident does not reoccur. Please inform me of the steps your management team will be taking to address this critical issue. PS they also tired to over charge me in price but I had to show them that gel was 15 not 20.

My experience has varied from visit to visit. At times the technicians are warm and inviting, but…read morethere have also been many instances where I did not feel valued as a customer. Frequently, I have not been able to receive all of the services I came in for -- particularly when visiting with friends. On several occasions, I was asked to wait until others in my group were finished before my services even began. I have left without receiving any services, or with services only partially completed, at least five times. After many years of this inconsistency, I've decided to move on to another salon for a fresh start. The primary reason I continued coming back was to enjoy time with friends, but ultimately I need a place where I feel consistently valued and accommodated.

I scheduled a Trend facial with Lette and it was absolutely amazing. She is sweet professional and…read moredid a great job.

madison is the worst hair stylist i have ever seen with my two eyes i showed her a reference…read morepicture just for her to not get a single thing right never book with her i have no idea how she got a job in the hair business

I highly recommend making an appointment with Ben. He does a fabulous job! A few pics attached.read more

The owner John only speaks to the older white women. I've been going for 4 years to these people…read more Only a few of the techs are friendly. Most of them do quick service and have cut me til I bleed. And the owners are Trumpsters

I have visited this salon off and on over the past three years…read more The service is very inconsistent. I've had the same three technicians over the years... one week they are great, three weeks later the quality is not very impressive.... Today the job was average I asked for change for a $20 bill and I got four $5 bills.... So I'm supposed to give you a $10 tip???? I will never come back to this place again. I really try to support local businesses here in MARICOPA but it's really hard when you get nothing but mediocre , or garbage. STAY AWAY FROM

WYNN nails owner Ty has got to be the rudest most inconsiderate person not only to own a business…read morebut in general! I've been going there for years and he typically does my nails. The last handful of times he has been grumpy, rude and just yells at people calling while doing my nails. So I haven't been back in months, however today I thought I would try again. Today BIG MISTAKE and was the last straw. I took my niece who's second birthday is today and she was getting her first manicure. I called to make an appt for her and for me to get a fill because obviously a two year old will have no patience's. He says "no wait, come up now" PERFECT. We get there about 10 minutes later and he tells me we took to long, it will be a few minutes (after we waited about 15 already) then he will start my fill I said no worries, let's just paint her nails and I'll come back for mine. He says no, I'll do yours first. I said "no she is getting impatient, let's just paint hers for her bday and I'll come back." He says NO. I will do your fill, come back for her. at that point I just said NOPE we will never come back. Had my TWO YEAR OLD niece put back her favorite shade of blue that she was so excited to get and we left. As I'm leaving I said "I called specifically asking about her nails because it's her birthday and she wanted them paint and you said we took to long and would do mine but not hers. That doesn't make sense" He says you can wait or don't come back and walked away from me. Literally insane. He would do my acrylic fill because most likely it was more money versus painting a little ones nails for her birthday. Never going back again. Would give ZERO stars if I could.

They're did an amazing job on my toes and my nails, they're costumer service is amazing, I love…read morethis shop, will come back again

Don't be fooled by the name. It was anything bit. Poor service. Three of us had 1 pm appts. It is…read morenow 1:20pm, and I am still here. 2 of 3 chairs we were placed in didn't work, and we had to move my 78 yr old mother. Water wasn't turned on to soak in while waiting. I had to ask for it to be turned on. And she only turned one on. I had to ask a diff person to turn mine on. I DO NOT recommend this place, and I will never come back. Don't go. If there were a negative, I would give it that.

Went here with my daughter to get my nails done and the job was absolutely atrocious. Staff wasn't…read morevery pleasant place wasn't very clean or inviting. They didn't use any new/clean files or buffers. I would highly recommend not coming here.

I've visited several salons in Maricopa, and unfortunately, this was one of my most disappointing…read moreexperiences. I was assigned to a technician who mentioned she had only been at the salon for three days, and it showed in the quality of the service. She struggled to properly fill my nails, and the final result did not meet basic expectations. What was especially concerning is that it seemed the staff may have been aware she was still inexperienced, yet I was still assigned to her without any adjustment or support. As a paying customer, I expect a consistent level of skill and service. I'm not concerned with how many locations you operate--I'm concerned with whether each one maintains a high standard of customer service and quality. Based on this visit, that standard was not met.

I came to get a relaxing pedicure and what I got was a rushed unrelaxed job. I felt like I was at…read morethe train station in New York City. Rushing to get to work on time!. I did not get a quality pedicure in addition to that. There was someone in another chair getting a pedicure, which had already started, and by the time I was done with my pedicure, she was still in the chair, getting her relaxing pedicure. I did not complain because that would have further disrupted the peace I was seeking. However, I would not recommend the shop to anyone ever, not because everyone will get a bad experience, but because they don't care enough to make sure that everyone has the same spa experience. If no stars was an option that is what I would give

I was initially hesitant about this place based on the reviews, but my wedding anniversary is…read moretomorrow, and I can't be showin' up with gnarly feet. There were no customers, and the gentlemen were very polite. This place only takes cash tips, so I told them to give me five minutes to get cash and come back. Came back, and the water was already running for me. There's no wifi here, so you can't surf the web on your phone, but it allowed me to just relax, enjoy the acoustic meditative music as waterfalls played on a tv, and lose myself to my thoughts. What I really appreciated about this place was how quiet my stylist was. I like to talk as much as the next person, but at a salon, I want to zone out. This guy was quiet, but never rude. He knew what I needed and did an excellent job without filling the silence with small talk. I respect that so much. The place is so calming, quiet, and relaxing that I was mildly surprised by all the noise at the Papa John's next door. This was a great zen experience for me. I'd come back.