Was just there and found lots of goodness for my Acura and it didn't cost me an arm and a leg.read more

Straight forward and direct…read more I've worked in the auto business for 20+yrs, and I've worked with some shady folks in those years. I've heard every line, and just about every excuse for not following through. I've dealt with junkyard and salvage yards hundreds of times, and these guys have been there for me multiple times (in both the old and new location). I needed an engine for my personal car this go'round, and of the two people I spoke with on the phone, they both genuinely seemed to care about what I was looking for, and when I needed it by. There was some confusion over one engine this, and another engine that, but that's because there was a communication gap between phone calls, and HPC cannot be blamed for this. Donor arrived at their site, then they pulled the engine and had me an engine the same day the donor arrived, and then a phone call to let me know it was ready for pickup. Cool. Being an old technician, I do all my own work, so I just needed them to source the engine this go'round. The mileage was written on the valve-cover, and the VIN plate was still attached so I could do some background check on the car it came out of. Neat. My only gripe is that the parking lot can be tough to get in and out of when they are busy, but that happens at every business, so it's no biggie. I'll be back when I need something else.

Save your time, patience, and money. Rude service, no one seems to want to be there, no one wants…read moreto lift a finger to have you as a customer. I ordered some back seats and was not told about the condition, no photos provided, I was just asked for my card information and that's it. Several days go by and I don't hear anything back from them so I call and call but no one ever wants to answer the phone. If someone does answer they immediately transfer me and I never make contact. A few more days pass and I decide to just drive there so I can at least get ahold of somebody to ask where the seats are. No tracking information or follow up was provided after I bought the seats. They surprisingly say the seats were there at the retail location and to go around the side of the building to pick it all up. So I do and there's a guy over there who gets on a forklift and brings the seats to me. They pieces are disgusting, covered in green mold, bird poop or something, cigarette burns, punctures, boot marks from being walked on, and the synth leather is discolored and brittle from sitting in the sun. Pics attached. The person who sold me the seat is inside the building and has made it abundantly clear they want nothing to do with me and I need to drive home because I live about an hour away from Gainesville. So I continue to accept the horrible service and load the seats into my car to take them home, maybe if I come back tomorrow they'll have a better attitude? They didn't. One guy whose name I'll keep secret gives me attitude when I go to return the seats the next day. He asks why I wanted to return them and I say because they're not in the condition I was expecting. He says didn't you see them yesterday? Yes of course I did. But am I about to make that the fork lift guys problem? No way -- He's not the one who sold me crusty seats without telling me how horrible they are. I'm not involving him in the misery created by the sales desk, especially after he spent time and effort grabbing the trash for me. I mean seats... The bottom line is to avoid this place. Full-service yards in general are best avoided, but having a newer car leaves you with few alternatives. Pics of the seat attached! It's hilarious to me that they actually sold this to someone thinking I had some form of business to do with it. Maybe I'm meant to reupholster it or something. I have no clue!!!

I have done business with derrick at CTV for years. The customer service and quality are second to…read morenone.