THESE PEOPLE HAVE NO BUSINESS RUNNING A BUSINESS. Ordered a dish that doesn't contain shrimp. Put in notes in capital letters SHELLFISH ALLERGY. Then stated, no fish sauce or fish products, etc. When I received my delivery, THERE WAS SHRIMP. Called & woman on phone was immediately insane. She wouldn't even let me get a word out, much less a sentence. Then she started screaming. She outright denied shrimp being a shellfish, even after I explained to her shrimp has a shell on it. She argued it does not. Then she screamed, YOU DON'T PUT NO SHRIMP, YOU DON'T PUT NO SHRIMP. She refused to issue me a credit, despite the fact I had to throw it away. An $18.25 dish plus added chicken & veggies brought the total cost to $25.07. What a waste! She screamed so much and for so long, I had to hang up on her. Can only imagine what patrons in the restaurant must've been thinking, had there been any. If you want to run a business, you should learn the number one rule in customer service: THE CUSTOMER IS ALWAYS RIGHT ! ! ! I WILL NEVER GIVE THEM MY BUSINESS AGAIN. PS: She's lucky I didn't go into anaphylactic shock (because I actually saw the shrimp before eating the dish) read more

Chen's Kitchen in Chapin, SC, offers a delightful Chinese dining experience with flavorful dishes, generous portions, and friendly service. The ambiance is cozy, and standout items include their sesame chicken and crab rangoon. Highly recommended for a satisfying meal! read more

Partner was craving Chinese food and we also needed groceries, so we decided to give Chen's Garden a try after leaving Walmart. The inside is your standard Chinese takeout where you order at the counter, and there is a bit of seating available. Others have mentioned the woman at the counter, so I was prepared. Did I think she was rude? No. Did I think she was extremely hospitable? Also no. She did kind of let us make a combo that wasn't on the menu, so I appreciated that. We ordered the honey chicken and orange chicken combination plates, which came with fried rice and an egg roll. We got our order very quickly but the food was still cooked fresh. So fresh that the bottom of the bag was still burning hot when we got home about 18 minutes later. Neither meal was spectacular, but we both agreed that we would go back. This is a big deal for me, as I've only had one other Chinese restaurant in Columbia that I liked in the last seven years. Honey chicken was more like sweet and sour with a sauce on top. Orange chicken was good but not quite what I'm used to. Rice and egg roll were both decent, but soy sauce was a must. read more

Chen's Garden - Honey chicken - Chinese Near Me - Irmo, South Carolina

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I ordered food from here on 03/20 I got general tsos. When I called to order the woman that answered the phone was super rude. When I got my food it was wrong I told them nicely and she started yelling at me. The food is DISGUSTING. DO NOT COME HERE the chicken is fake. Also the rating was C because it's dirty. read more

If you want average Chinese food then this is the place for you. Other than the average food being prepared and the fact that they rarely change out there fryer grease the woman at the front counter yells all day long (some days are less than others) I have been coming here since the opened years ago and her sour disposition is a constant maybe it's the fact that I am a man of color? Who knows? read more

If you want mediocre Chinese food; this is the place to go. Somewhat fast service but it wasn't great. There's better out there

I'm torn on this review. On one hand, the crab sticks were very good (maybe better with a dipping sauce). But, the house fried rice was just bland. The shrimp were overcooked. The rice had no flavor. The other meats just simply lacked taste. I think next time ill order a double order of crab sticks and skip the fried rice altogether. read more

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Best Chinese I've had yet after moving from NY. Short list to choose from here for sure.

I'm sorry, but the attendant is simply very rude, maybe it's common to speak like that in their culture. The food I ordered last time was just floating in soya sauce, no taste at all read more

Pretty decent for takeout. Beef lo mein extra spicy has always been good. Their phone etiquette needs some improvement.

I have not found a Chinese restaurant that is worth anything in the Columbia area. I saw a review that said the food is great so I reluctantly ordered some food. We finally found a place that is more than acceptable and we have been back twice in a row. We saw people complain about the rudeness and I completely disagree. Culturally the way they talk is on par with the way I understand them to be. And we're not looking to eat with them. They make really good food and we are so happy to find them. Everything we have had is reliable and tasty. We have spicy mixed vegetables and noodles and it's been 3 years since we found a good Chinese restaurant. So happy! read more

Food was great as usual, I try my best to stay away from fried foods but I had another cheat day lol. I gave four stars not because of the food but the owner is not very nice seems like she's always mad at the world but I go because it's take out and it's delicious. read more

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Have eaten at Chema many times before. Not amazing but ok. The last two times we've been asked for super spicy hot fried rice for my husband, he likes to sweat when he eats, no spice at all. And how is it possible to make hunan chicken with no flavor at all. This is the 3rd time we have gotten dinner from them and no flavor. The only thing that was good was the vegetable spring rolls, but they are more than likely frozen. Sad, I'm search of good Chinese food. read more

I live relatively close to Chen's and I had basically given up on Chinese restaurants except for 1. Then a friend told me about Chen's the food is very good! reasonably priced we eat here about twice a month highly recommend! read more

Lemon pepper fried chicken wings are good! That's definitely my go to whenever I'm working at VZW in Irmo!

I've been going to Chen's for years. Today we picked up food and part of the order was missing. I called the store and was told it was in the bag. I did not get a refund just and argument. I'll be going elsewhere. read more

Food was absolutely disgusting.The smell from the food could kill somebody .Lady was talking on the phone and trying to take orders at that same time. read more

This was the first time eating from Chen's and it will be the last time. Food was terrible! Very unusual smell, like vinegar or chemical coming from food. Ordered orange chicken and Gen Tso chicken and couldn't tell a difference between the two and just tasted bland no spice. There are other, better Chinese take out places around. read more

I did takeout here. It was good, but not great. I had the pork low mein, and my daughters had the orange chicken. The pork low mein was not as spicy as I had hoped, but the orange chicken was pretty good. The price is right, and service was quick. read more

Typical New York style Chinese food, tasted good if that's what you're looking for. Had two combo plates for $20. Got 5 stars for the service and was a very clean restaurant. When I called to order the woman who answered was very helpful in explaining the menu. They don't offer chop suey but she helped me configure a similar dish and made it into a combo plate for me. She was easy to understand despite her accent. On a visit back to SC would definitely return read more

Eh. Order takeout here once in a while. Doesn't really taste as right to me as Golden Dragon in Irmo. Price is good. Always very hot. Pretty fast service too. read more

Customer service sucks! The lady behind the counter is very very very rude!..never coming back again!

We really like Chen's Garden. Their food is really good, and is our go to place to eat on Christmas Day, when nothing else is open (it's a tradition) read more

Very rude and lady to take your order. Waited over 45 minutes for a takeout. Got home, wrong order and awful tasting.

This is definitely my last time eating here. After eating here several times I found out the hard way the woman behind the counter is EXTREMELY rude!!! The food isnt good enough to deal with a nasty attitude rude owners especially the kids that sometimes run the counter, I usually just go for the lo mein rice or chicken wings. Apparently when ordering here if you spend less than $10 you can't use your card as well. The last time I went here she threw the food to me and my mother at the counter like what the heck? Why would you ever disrespect the people that eat here and apparently I'm not the first. It's a shame because the place is convenient to the location but looks like I'll be driving over to Sun Ming instead! Please do not provide this place with buisness because they clearly don't care about the customer and dont deserve to be serving food. read more

First and last visit on 10/6/2015. Ordered Lo Mein to go. Boy behind counter took order without speaking one word to me, kinda rude but I'll pass it off to him just being a kid. Or maybe he was just tired of hearing the nonstop yelling of some Chinese woman in the kitchen. Seriously, loud, constant yelling. Twenty minutes worth. Yes, that is how long it took them to stir-fry my noodles. To top it off, my teenage son (who eats most anything noodly and loaded with sodium) decided that these noodles sucked and turned them down. Won't go back. Ever. I can still hear her screaming. read more

The food is decent but the service is horrible. The lady behind the counter didn't greet me when I came in or thank me when I paid for my food. She barely spoke or looked at me at all. Very rude and unpleasant. Customer service is very important to me. I will not return. read more

I have updated my review to three stars out of two. The food has improved lately and we are ordering it more often. I love the lo me in. It's exactly the type of noodle it should be. My daughter loves the General Tso chicken. The vegetables are fresher than we used to get and that's a great thing. The staff works very hard and the place is pretty busy all the time but you won't have to wait too long for your food. read more

Friends and family favorite. We eat Chinese for the next week. It's Chen's garden or nothing. Their white rice is a favorite of mine especially with a little duck sauce. Also their chicken and various appetizers are to die for. Don't miss out! read more

I think it's so rude and unprofessional for the workers to be out front eating in front of you while you are picking up or ordering. She was so rude to the people in front of me and gave them a hard time about everything. Crab ragoons don't come with sauce- first Chinese place I've ever known to do that and then told me after I paid with a card....She gave me the sauce but was so rude then sat back down and continued to eat her food. I won't go back even if the food we are about to eat is good. read more

The cashier is rude. Literally throws the food at you. Does not treat black customers nicely..

Fast service and great quality food! This is our go to Chinese take-out place and we have been going since they opened a few years ago. Best egg rolls in town! read more

We do takeout here pretty often as it's right around the corner from us. I love that I can place my order online, it's very convenient. I always end up getting the general tso's shrimp or the garlic shrimp. I could eat their egg rolls all day long - they have the perfect crunch and are not greasy. Service has always been fast and they are very accommodating with my husband's add this take away that type orders. read more

This is our go-to Chinese food restaurant. Whenever my dad visits from TN, he always wants to order from Chen's! I usually get General Tso's chicken and my husband gets Chicken Lo Mein. My two young daughters love the Lo Mein and that's what they get. The rice is good and the egg rolls are really great. I've only gone to a few other Chinese food restaurants since we lived here (one year) and Chen's is the best we've found. read more

The food is awesome! Very affordable they are ver friendly. This is a favorite go too for family. Try them, you won't be sorry! Egg rolls rock! read more

Food is good and consistent for a takeout Chinese restaurant but the young kid who sometimes works the front counter couldn't be more unpleasant. This was his face the entire time and he rang up my order then a few mins later asked me what I had?! You just charged me I hope you know what I ordered. Food was still good. The ladies who normally work the front are pleasant but not that snot. read more

Singapore chow mei fun good but a little too spicy (and I like spicy food). Eggroll on bland side.

I used to love this place, but... they've changed. The fried wontons were overdone to the point where they were extremely hard and the inside was black. The quality of the food is not what it used to be. The broccoli is always overdone and it doesn't taste fresh read more

Worst service ever. Owner is rude! Don't ever go there... I've been there a few times a liked there food but this time the owner cursed my husband and I out in Chinese because after we got rung up and used a credit card. I then realized I wanted there house mustard. Well it was .40 cents she screamed at us in Chinese demanding to. That we had to pay for the mustard. We were blown away by the way she acted.We then decided to get a refund. It looked like her 2 children that were standing there the whole time. They were in shock to see her act this way. We will NEVER I repeat NEVER go there again. It's ridiculous how she flipped out over .40 cents when we just purchased 40 dollars in food. So she can keep her house mustard... read more

5/3/18-I have just left the Chen's Garden and yet again I was very disappointed. Not with the food but with the attitude of the lady taking the orders. Not only was she unwelcoming but I've noticed that when Black people walked in they did not receive a hello, thank you or have a nice day as the other customers received. I have witnessed this on several occasions but today it was so blatant.. I would hope that we as a people take our money and spend it elsewhere. I pray that Chen's Garden learn to treat all customers the same. It's never too late to change. God bless! read more