Very professional with real people answering the phone and with prompt service. Specialist on staff.read more

Quick, friendly & professional. Just moved and a neighbor recommended them. Same young man came…read moreboth times.

The owner called me promptly with a response to my web inquiry and was super helpful in getting the…read morejob done quickly. He even went above and beyond sending me some updated images of my property that I didn't even have to ask for. Highly recommended.

My keys were stolen at the track while walking. This included my truck keys and everything else…read more Called American for help, and 1.5 hours later, I had a new key to start my truck. These guys are without a doubt the "Johnny on the spot"guys when it comes to emergency key issues.

Went to get a key made, door was locked, went next door to the poboy shop to ask what the hours…read morewere, they informed me that the workers truck was in the parking lot. Went BACK to the shop, and was greeted rudely at the door by an employee that informed me that they had "closed 30 minutes ago". Looked at my watch, it was 3:15pm. EDIT: Removed some of the first day negativity associated with being angry enough to post a negative YELP review. Also, for the record, I never cussed his employee. While I understand it was Good Friday, the whole situation could have been avoided by simply placing a sign in their window that said "Closed early for Good Friday", which they did not. My assumption, after visiting the poboy shop, was that he was using the restroom and locked the door to prevent theft.

Call for assistance with a re key and deadbolt install at one of my storage properties. Service was…read morecompleted same day at a reasonable cost. Brittany was a pleasure to speak with and made sure I was well informed of the process. Thanks y'all. Will do business again!

When I have to call they are Always friendly&Polite. I've…read morebeen with this company for 12 plus years.

Custom Security is the BEST, hands down. They offer quality service that is hard to find lately…read more They will always call within seconds if we accidentally set off the alarm. Their pricing is very reasonable. I feel very safe having them monitor my home.

I would like to express my sincere appreciation for Access Lock and Security, and especially Ms…read more Angie, for providing outstanding customer service. We had been to several other places trying to get a copy made of our shed key, but no one was able to help us. Ms. Angie went above and beyond to find a solution. She took the time to search for matching key blanks and patiently tried several options until she finally found one that worked perfectly. Her determination, knowledge, and willingness to help made all the difference. In addition, Access Lock and Security also made copies of our car keys quickly and professionally. From start to finish, the service we received was friendly, efficient, and exceptional. It's rare to find someone who is so dedicated to helping customers. Ms. Angie's commitment to finding a solution rather than simply saying it couldn't be done truly stood out. I highly recommend Access Lock and Security to anyone needing locksmith services. Thank you, Ms. Angie, for your outstanding service and for going the extra mile to help us! Yoko Vargas

Very fast response time, friendly technician, very reasonable pricing. I got locked out of my…read moreplace, they had a tech here in 30 minutes. I already had a replacement lock unit in hand. He got the old one out, made a few adjustments to the door, and got everything installed and setup with no issues. Very friendly and professional, he cleaned up when finished. Miss Lori at the office was super helpful and friendly also. Would recommend 100%

Tommy came out and was extremely helpful and very easy to deal with. He was very knowledgeable with…read morevery reasonable rates. Absolutely awesome experience!

Feeling down because I lost my keys I was quickly uplifted as I entered the door with a very big…read moresmile and a warm welcome. I gave the locksmith the copy of my lost key and he made a copy within seconds. The atmosphere looks more like a hunting club with all the dear head decor but still feels like a southern home nonetheless. The price for the keys made were reasonable and I was out the door in less than 5 minutes.

Great quality of keys made. Quick and convenient! Large selection available.read more

Extremely friendly and helpful staff--I tried rekeying a Schlage lock and mangled one of the…read moresprings in the process (and also shot a pin across the room). The friendly folks at American Key and Lock helped me get replacement parts and were generous enough to let them go without charge. You can't put a price tag on that kind of service.

Rolland Safe and the Lock are the best. I thought the lady with the glasses ignored me when I said…read moregood morning to her as I entered the store. I quickly realized that she did not hear me because I was more than six feet away from her. She demonstrated courtesy and professionalism throughout my time there. My uncle and I were seeking a copy of a desk key and at first she discovered that she had no blanks. She mentioned that another company may have it, but I stated to her that we were referred to Rolland. She took the extraordinary step and called the manufacturer of the key. She then was able to arrange it where the manufacturer would send my uncle two (2) copies of his desk key to his home for absolutely FREE. It doesn't get any better than that.

The thieves at Premium Parking illegally booted my car at one of their lots in the French Quarter…read more I simply changed my tire and put the tire with the boot in the trunk. The next day I took the rim with the boot still attached to Rolland Safe. My family has been using Rolland Safe to service our safes for many years and they have always done a tremendous job. If you need to purchase a safe or have a safe serviced in the New Orleans area, this is your first stop. However, I digress. I took my rim with the boot from the Premium Parking lot to Rolland. They removed that boot from my rim in under three minutes and only charged me $6. *Note to EVERYONE. A private lot immobilizing (booting) your private property is illegal. Yes, they can have your car towed off of their property if you are parked illegally or have not paid for parking but they CANNOT immobilize your vehicle. Simply remove the wheel and put it in your trunk, replace with your spare and bring the wheel to Rolland Safe to be removed for $6. If you have a drill you can remove it yourself for free however I like supporting the local economy.

I called for assistance with this company, and the guy who answered the phone was very rude and…read morehung up on me twice. He said he called the dealership and hung up. This was unnecessary and unprofessional. I would not recommend it to anyone, even with a 5-star rating.

Great customer service.. felt as if we Knew each other for years...read more