What a drive! I started doing my research because I wanted a female doctor to exam me for my concerns. I was referred to this group that Dr. Chen works for through a gastroenterologist I found on Healthgrades because she could not provide the services I needed. There were 2 female doctors in the Colon and Rectal Clinic of Houston: Marianne Cusick and Lisa Chen.
I looked up both physicians on Healthgrades and Lisa Chen had far more reputable reviews than Marianne Cusick, so I of course read all the reviews on Dr. Chen and then hit the bullet and made the drive.
Dr. Chen is part of the UT physicians group and her office is located on the second floor, 2C.
Front office/Secretary: The front office/window seems to be always shut to provide the best experience for the patient so if you need assistance you ring the bell. I was a new patient so I had a couple of papers I had to fill out. They weren't too friendly but they weren't unfriendly either.
Wait time: It took about 18 minutes to get me into the back and I didn't even go into a room. I went into an office at first because Dr. Chen was behind. No worries, they took my blood pressure and heart rate. Then about 5-10 minutes after that I was moved to Dr. Chen's office to notify her of my concerns I had.
Professionalism: Dr. Chen's knowledge and professionalism was impeccable. She put me at ease and said we will figure this out. Personal note but I wanted to get something removed but she suggested I shouldn't because it could grow back bigger. She gave me the safest approach and gave me home remedies instead of jumping right into surgery.
Personality: I don't know about you guys but personality is KEY to patient and physician relationship. Bed side manner is pertinent because if you have a flat expression from a physician it just makes your experience not rememberable. Dr. Chen has outstanding bedside manner.
I would highly recommend Dr. Chen! read more