I would give 0 stars if I could. My experience at Sky Life Recovery House was completely…read moreunacceptable and, in my opinion, unsafe. The care I received did not align with what was advertised on the website or included in my invoice.
There were multiple basic supplies missing throughout my stay, including gauze pads, alcohol wipes, functioning medical equipment, and other items specifically listed as part of the "all inclusive" package. I also did not receive amenities that were advertised, including the swag bag, peptide/collagen drinks, and other recovery items.
The biggest concern was the level of patient care and medication management. Staff repeatedly failed to administer medications correctly or consistently. On one occasion, when I asked for anti-nausea medication after vomiting from severe pain, I was brought the wrong medication entirely. Staff also could not consistently tell me when pain medication had last been administered, which resulted in unnecessary pain and distress during recovery.
I was frequently left alone for extended periods of time despite being in a vulnerable post-operative condition. I was often left alone in my room with nobody checking on me for hours at a time. Calls for assistance frequently went unanswered, vitals were rarely checked unless I specifically asked, and important information such as drain outputs was not consistently recorded. My bed pads were never changed during my stay, which was both unhygienic and unacceptable for a post-surgical recovery facility.
One staff member spent the majority of the time on her phone and would stay in another room rather than monitoring me. During massages, the massage therapist repeatedly had to ask staff to assist me with basic needs such as ice and water.
Another serious issue was the communication barrier. One caregiver could not adequately read medication labels or assist with important information relating to my care, which I found extremely concerning for a recovery facility responsible for post-surgical patients.
The meals provided were also extremely disappointing. They were bland, repetitive, and lacked variety. I was never once asked what foods I wanted to eat - nothing that is in the supposed menu on their website was provided to me. There were also no snacks available, and when I asked for collagen or peptide drinks, I was told there were none. At one point, the caregiver had to leave the apartment for approximately 30 minutes to buy food because there was no stock in the apartment and nothing available for me to eat for breakfast, leaving me completely alone without care or supervision during my post-operative recovery.
I was also concerned by the fact that caregivers were using their phones while driving, which I found incredibly unsafe, especially while transporting post-operative patients.
When I attempted to raise my concerns with the owner, she came to the apartment and screamed at me while standing over me as I lay recovering in a chair. Rather than addressing the issues professionally, I was accused of being racist and rude to staff. I categorically deny this. I have multiple witnesses, including a highly respected massage therapist who attended during my stay, who can attest that my concerns were entirely related to patient care and safety, and that I was never rude or discriminatory toward staff.
The owner is also now attempting to claim that I asked to extend my stay, which is completely false. At no point did I request an extension.
I attempted to resolve these concerns privately before leaving this review. Unfortunately, my experience was deeply distressing and did not reflect the level of care or professionalism advertised. Based on my experience, I would strongly advise anyone considering staying here to avoid this place at all costs.
