Warranty Service Request - Refrigerator Model SUP29F Dear Chef AAA Customer Service, I am writing regarding the refrigerator I purchased from Chef AAA, which was delivered to my store on October 21, 2024. The unit, Model: SUP29F, PI: SUP231222, is still under the stated warranty period, but despite my repeated attempts to contact your company by phone, I have not received any assistance. According to the warranty terms provided at the time of sale, this refrigerator should be covered for [length of warranty] from the purchase date. I am formally requesting that Chef AAA provide the appropriate repair or replacement service immediately. If I do not receive a written response and resolution from your company within 10 business days, I will have no choice but to file a formal complaint with: * The Better Business Bureau (BBB) * The California Department of Consumer Affairs (DCA) * The California Attorney General's Office In addition, I reserve the right to pursue this matter through Small Claims Court to recover damages and associated costs. I hope that we can resolve this issue promptly and professionally without the need for further action. Please confirm receipt of this message and provide the next steps for honoring the warranty. read more

One of the worst companies out there. I bought a commercial fridge with one year warranty in Dec 2024 plus additional three-year warranty. The fan is making a noise now. I was told to send an email and a video of the issue. I did that. After that, I called to have them fix the issue, no one picks up the phone or answer the emails. One of the WORST companies in products and service. DO NOT BUY from this business at all. Waste of money basically. read more

This is the worst company. I purchased a commercial fridge and had problems from the beginning. They don't answer the phone and if they do they have no interest in helping you. So basically I stuck with a problem that is suspost to be covered under their warranty but no one to talk to get this fix. stay away!!!!!!!!!!!!!!!!!!!! read more

Do not buy!! Ordered and never got my order. They 'canceled' it and I never got a refund and the won't respond to repeated attempts. Such a scam F rating at BBB https://www.bbb.org/us/ca/commerce/profile/appliances/chef-aaa-1216-1264304/more-info read more

Our freezer quit after 3 months. It is still under warranty. They will not answer calls, emails, or texts. They will not tell us who the warranty is thru. DO NOT BUY FROM THIS COMPANY!!! Read the reviews online. Don't pay any attention to the reviews on their website. They made these up. Do a search and read those reviews. STAY AWAY FROM THIS COMPANY! read more

They suck! We bought a multi-thousand dollar freezer from them and it stopped working after only having it for 2 weeks. We have been battling with them to get it fixed for over 4 months now and they keep just making excuses or transfering me to a different department which I never get to as they just keep me on hold until I hang up after a half hour and then when I try to call them back they don't answer and it goes to voicemail which they never return calls or it says the voicemail box is full. We even bought an extended warranty. Don't Don't buy from them!! Save yourself the frustration and go somewhere else that actually cares. read more

Very poor customer service! They dont answer the phone. They dont answer emails. Once you order and paid for the item they dont communicate with you! I ordered last Feb 2025, u til now I dont have my freezer! read more

We should have read the reviews before purchasing. Everything that's already been stated here is true. We bought our fridge last July. By December we stated having problems with the fan. The fridge get so loud, it sounds like we are next to an airport! Every time my husband has tried to contact for support. He gets the runaround. He has never been called back. The fridge comes with a one year warranty and yet they have not provided any support despite him calling for the past four months. Absolutely ridiculous. read more

Don't buy anything from them, the products are faulty and there is almost no after-sales service. The compressor of my freezer broke after 6 months and it has not been repaired yet. read more

Don't buy! Stay away! I ordered sushi case on July 27th and 3 weeks later now I am still waiting! I called my credit card company to dispute charges and they told me this company is on bad list. apparently so many customers dispute charges for this company. Won't give me a date when it will get delivered or won't tell me whether they have a product or not. Now they won't answer my call. won't reply my email either. Stay away. You will be so stressful! read more

Normally I don't like to do a bad review. This is the first time to order with this company and it's gonna be last time. Before order they said it will take 1 to 2 weeks to get things. I ordered 3 refrig, after one month recieved 2 refrig along with that period it was hard to get contavt with the company. And I want to cancel the last thing which hasn't ship out yet!! And the company won't let me to cancel it! I'm so frustrated, trying to open my restaurant but i lossing some money on the rent that cannot wait for you read more

No accountability, no responses and the run around. They sent us a completely dented and scratched refrigerator and then sent another one and it did not work, then they took the broken one back and cannibalized the two together and sent me yet another dented and scratched machine with one panel replaced. I told them I want a new one and they said these are the only two. I told them bring the doors then and replace them from the other unit, they said we will ship them and they did and they again were dented. What a fiasco and now dealing with Credit Card company. I agree with all the negative reviews here. read more

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Stole my money for a defective dented freezer. The top motor was glue together like a home dyi project. Returned it and they never refunded my money! I'm taking them to court. read more

Took my order and on the day of the delivery, late in the day, I get a email that they canceled my order. I see from many others that they aren't too customer service friendly. Now I'm going through Amazon who always seems to get it done. This is why the smaller independent places are going out of business. read more

I ordered a commercial freezer and fridge, both arrived damaged, specially the freezer is cosmetically and mechanically damaged, looks like someone dropped it. Wiring is pulled out, fan is ripped out etc... it's been a month since delivered, ChefAAA either ignoring me or giving the run around answers. I'm very disappointed with this company, this is not how you run a business,. I'm stock with broken appliances for thousands of dollars! read more

Chef AAA - Freezer - Restaurant Supplies Near Me - Commerce, California

Scam, my compressor on my 2 door refer stopped working and was still under warranty. For months they keep saying that their compressors are coming from China and haven't arrived yet. Eventually, they stopped taking my calls. read more

These guys are frauds! Look up all the complaints on BBB...and the bad reviews on Yelp...they sell defective items, then won't answer ur calls (if u call from a different number than what's on the invoice u get through instantly! But the second u say it's about an issue they hang up)....they ghost you. You will never be able to return it. Everyone should do a chargeback so they eventually lose their merchant account. We made the mistake of not looking up reviews first!!! read more

DO NOT BUY FROM THIS COMPANY. Purchased a BRAND NEW unit at a slight discount because of a small scratch disclosed before payment and shipping. Pictures showed the unit before shipping and communication prior to item arriving was great. The fridge that was delivered was extremely damaged on all sides and top, was missing all shelving inside but oddly arrived in a brand new box. We refused the unit and contacted the company immediately. They have refused to refund us thus far and have stopped communicating with me. Cooker Cooler is a sister company to Chef AAA also. read more

They are the worst. There is no warranty because the reps you get on the phone pretend they are putting you through to someone and they don't. Then they stop answering your calls all together. Please spend your money somewhere else. These folks suck and don't stand behind their high dollar products. read more

This is the absolute worst experience I have had with any company ever. Received a damaged freezer twice. The 2nd one they tell me I am stuck with and not only does it have physical damage, it doesn't work. Over $2000 spent and left with nothing more than a piece of garbage to haul to the dump. To top it off, I call customer service and they hang up on me. HORRIBLE CUSTOMER SERVICE! DO YOURSELF A FAVOR AND RUN! read more

Chef AAA - Freezer damage - Restaurant Supplies Near Me - Commerce, California

Absolutely the worst customer service and professionalism I have ever experienced after spending thousands of dollars with them. Daisy argued about what was told to us by the sales staff instead of working with us. I would never ever purchase an item from them again and would not recommend them to anyone. They need to send there staff to Disney or Ritz Carlton customer service training! Do yourself a favor and do not buy from them as you will regret it. read more

I ordered a dessert cooler for my business .. paid for it online they took the money immediately told me the cooler would be delivered and 3 to 5 business days it came 3 weeks later went on packing it arrived with a broken door maybe broken during shipping .. this was 3 months ago I'm still waiting on a replacement no one ever answers the phone no one ever answers messages back I don't know what to do at this point I'm just out my $1,200 and I lose $150 a day in sales from not being able to use the new dessert cooler I bought read more

No customer support!, No returns or refunds and they just ignore you! Juliana is no help when it comes to returns or customer support and she's so slow at just about everything they said she will take care of it! Perla just sales products and will lie to you about delivery and inventory and have you wait a year for your products to ship out and never returns your calls for customer support unless you buying some els! And Ana (the owners fake name) never wants to cancel or refunds orders! Horrible to work with give you the runaround and waits until the last minute to do anything about problems! If you have a problem just do a CHARGEBACK! On your credit card! read more

Chef AAA - New unit that dosent work and this company will not fix! - Restaurant Supplies Near Me - Commerce, California

Read the reviews, I made the mistake and didn't do it! They take your money then screen calls, ignore you, send faulty equipment, customer service is nonexistent, if you have money to waste or throw away go ahead cause the posted deal isn't worth the headache, just google them! read more

Sold me a "new freezer" unit Dukers brand. Was told 3 years parts and labor 5 years compressor. Had 3 issues with it the first year. Just had another issue and was told by Dukers that unit was sold to chef aaa with only a 1 year parts and labor. Apparently they got a good deal on it and lied to me about the warranty. Because all Dukers are supposed to be 3 yrs and 5 yrs. They even have it on the websites. So More then likely it was refurbished. That's why only 1 year parts and labor. And apparently the sales lady that sold me the unit was let go for selling multiple clients same situation product like me. Sad thing is chef aaa will not honor the warranty I was sold and told. And have since been screening my calls and not picking up. Never buy from them. read more

My experience with this business has been absolutely horrible , if I could give no stars I would. I purchase a refrigerator in January 2022, Never received the item and currently still waiting for a refund . Customer service is almost non existent as the phones often go unanswered and when someone finally does, they either hang up or transfers you to a line that doesn't pick up. I do plan on contacting the BBB very soon so hopefully there's a resolution before I do. read more

If I could give negative stars I would. I placed an order with the company, it was canceled same day. 2 days later they charge my card for a canceled order/ something they do not even have in stock. HORRIBLE customer service. Not one phone call I placed has been answered or returned. My inquiries via the "chat with us" option have also gone unanswered. I am disputing my charges made to my card, DO NOT PURCHASE FROM THIS COMPANY. THEY WILL STEAL FROM YOU AND CHARGE YOU FOR PRODUCT THAT DOES NOT EXIST IN THEIR INVENTORY. Reporting this awful company to the BBB for their practices. read more

chef aaa and west kitchen are the same company . different email and phone number but same Texas address. there a scam don't buy I got wrong freezer from west kitchen and they sent me a chef aaa and I complained but they said what I got was the same as west kitchen website. well it's false advertisement when I order a west kitchen w56f freezer and get a chef aaa freezer model number SL55f. you telling me that's the same freezer. funny thing is is both have different handle on door one I got doesn't have lights in it or self closing and also was lied too what brand of compressor it had. when it showed up it was a cubigel and not a embraco compresso. and both are the same thin. I'm not the smartest person but these people must be the dummess. but reality is that they are liers and crooks. they need to be out of business for there false sale technique. I'll be buying my stuff from Kaytom from now on. I took out a extra warranty on my stuff from them and I bet I won't get anything from them on any service work because they have blocked my number from trying too get my freezer replaced with the proper one. so they deserve to be put out of business if they want to run a busimess like tha. I own a business and I would never do that. customers come first always that's how you build a connection with others for more sales. honesty is always right before greed. read more

I have purchased a commercial freezer from this company, I love the freezer but when I received it the door was dented and as per instructions the shipping company took pictures, I also took pictures, the problem being the shipper has to file these claims. I have talked to sales and they keep transferring me to customer service problem being no one answers the phone or returns calls. I have emailed and no answers. So i would say if you need equipment buy somewhere else. William Moore read more

I have ordered a freezer worktop on 12/1 and received on the 12/8. The freezer temperature was not dropping after 24 hrs. I have called everyday and until today 12/21 I still have not receive a response from anyone at the chefAAA. I am asking for help to get repair under warranty. It did not work from day 1. SOMEONE PLEASE RESPOND. Thank you read more

this company does not stand by its equipment I tried to get a freezer fixed that was still under warranty they ignored my first 5 emails and finally responded they sent a techjician and he said he had to come back with a part he never came back and they have not responded to my emails or phone messages since read more

Excellent new equipment. Great customer service. Fast, responsive on questions. I definitely recommend.

I was contemplating buying a True however I just can't afford it right now since my restaurant has no inside dinning at the moment. I bought a Chef AAA brand freezer and it does the trick. Good price just of course not a True. My cook doesn't seem to notice the difference I would buy again. read more

I purchased a new beverage cooler on September 12, 2021, from this company. When it arrived I plugged it in and it will not cool. This company will not replace or repair the cooler. I have tried over a dozen times and they will not do anything about it. I am out $1,290 for this piece of equipment. At my expense, I finally called my own commercial appliance repair company and they determined the compressor is out. Chef AAA will not even ship me a new compressor even if I am willing to pay for the installation. This is a horrible company, do not buy anything from them! read more

I bought their fridge and it worked for 18 months. Now the compressor is broken. Contacted customer service. send email. A month has passed. No one returns calls and emails. read more

I was concerned about the reviews here, but not all of them were true. After getting a great deal on a purchase, I started worrying if there might be issues. I didn't initially think to check other reviews of the company. The reviews on this site made me anxious, but my actual experience turned out to be much better. I interacted with their customer service multiple times, and each time they were friendly, professional, and quick to respond. I'm definitely planning to buy from them again. Specifically, I bought a commercial reach-in refrigerator. read more

I ordered a beverage fridge a year ago. The driver just dropped it off at the door even though we paid for inside delivery. We were fine with it as long as the fridge works. We were happy with the fridge so we ordered the same one last month. The delivery was not only delayed but one door wasn't closed completely. There was a little on the left side door. I called customer service and sent her pictures. She confirmed she got it but never calls me back or answer my phone calls. Very disappointed!!! read more

Don't order from this company they sold me a freezer and it took almost a month for me to find out they where out of stock. The shipping department lady Clara kept telling it was coming next week finally after a month she said they were out of stock. I asked for a refund 1 week ago I am still waiting for a refund. This is so unprofessional. If you need business equipment don't purchase here. read more

The worst service EVER. I have ordered a brand new 3 door reach in cooler and during the shipment the cooler got beat up and the radiator got ripped off and kinked the Refrigeration lions and broke it. They sent a guy out that replaced the compressor and put one in that in not even close to the right size. Also while he replaced the compressor he never cleaned out the system now all the filters are plugged. They won't communicate with us they continue to hang up on me and I have to use different phone numbers to get someone to answer the phone. CHEF AAA has the worst customer service I have had to deal with. If possible I would give a negative stars. For as much as these things cost you would think you would get much better service to get repeated customers. WTF! read more

There was damage on my commercial refrigerator freezer and when a claim was submitted it was paid out to the company I never received the money or a credit. When it was delivered there was damage to my garage frame never repaired they would not give me any help to try to get the delivery company to repair it or they take responsibility read more

Chef AAA - Garage frame - Restaurant Supplies Near Me - Commerce, California