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    Cheezys Wood Fired Pizza

    4.1 (14 reviews)

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    Jennifer C.

    Pizza chef was so friendly. We chatted while he made pizzas. He did not stop moving. Each of the pizzas looked flavorful. Crust had a little bit more crunch than I like, but the flavor was there. I would definitely stop in again to try more combinations they have on the menu.

    TL;DR: Waited 1.5 hours (double the estimated time) for 2 pizzas that weren't even started. Denied a refund despite others getting one. Horrible management, customer service, and time estimation. On 5/16/2024, Cheezy's was at Simple Machine Brewery. I ordered two pizzas and was told it would take 40-45 minutes. A long wait, but manageable for my family of four (my wife and our two young daughters). After waiting an hour and a half--double the initial estimate--we decided we would have to leave if the pizzas hadn't yet been started yet as it was getting late for the kids. My friend, who ordered after us and received a similar time estimate, also needed to leave. We both asked for refunds since our pizzas weren't even started yet. My friend received a refund after a few minutes. However, when I politely asked for mine, explaining the unexpected extended wait time, the head 'chef' refused, saying, "No more refunds today; it takes too much time to process them." Excuse me? I'm usually very understanding, but waiting 1.5 hours for a 40-minute pizza without any explanation is unacceptable. I wasn't asking for a free meal, just a refund for food that hadn't even been made. There were two people working, one mainly making the pizzas and another taking orders/packing up the pizzas - one could have processed the refund. Ironically, they had sold out of pizzas by then and could have easily sold mine to someone else. The excuses given were unacceptable: "We had the whole bar order before you." Fine, but you should provide accurate wait times. If you have 12 pizzas ahead and they take 10 minutes each, give a 120-minute estimate. That way someone can make an informed decision if they want to continue with the order. I don't blame you for being busy; I blame you for poor time estimation. The cynical view of this is they way under-estimate the time to get more orders vs if they gave the real time then more people would walk away. "In a real restaurant, you can't just ask for a refund after ordering." Actually, real restaurants do offer refunds if there are significant delays or issues. I support small businesses and understand that things can go wrong. Had I received a refund, I wouldn't be writing this review. The refusal and poor treatment by the staff are why I'm sharing my experience. I will never order from Cheezy's again and suggest other businesses looking to have Cheezy's at their event think twice if this is how they treat their customers.

    Had an excellent pizza from these guys. Thin, crisp, chewy, savory. I hope they come back another time!

    The food paired well with the fine beers inside. The service was quick and efficient. Would def eat here again if they return.

    Brick oven Pizza Truck.......

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    3 years ago

    Soooo good. The white pie is amazing! Loved talking with the owner! Will be back to try more!

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    Review Highlights - Cheezys Wood Fired Pizza

    Kyle and Cheezy's Pizza catered our wedding on 12/07/23.

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    Cheezys Wood Fired Pizza - pizza - Updated May 2026

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