My family and I decided to eat at Cheddar's tonight after having not eaten there in quite some time. We have normally had very positive experiences there but tonight completely changed our minds- this place needs to be shut down immediately.
We were seated and not greeted for 15+ minutes. Our waiter was apologetic and said he would attend to us more "swiftly" from then on. This was the first of a lot of apologies. Since we had ample enough time to look at the menu, we ordered drinks, appetizers, and meals all in one. He wasn't writing anything down but fiddling with the small table game computer that doubles as a food selection and bill pay device, so we were a little hesitant about the results of this visit pretty early on. Our appetizer came out but we had no drinks. My child's meal came out, and still no drinks. We finally got his attention and asked about drinks and he brought mine and my husband's drinks but not my child's. My drink was wrong, he kept bringing me Dr. Pepper and I had asked for Coca-Cola, this happened a couple of times. We finally had to shout to him to get his attention and ask for our child's Sprite. Another apology ensued.
So, we had our appetizer and kid's meal, and soon our meals came out. Mine was fine but my husband had ordered the white fish (grilled), broccoli, and baked potato. He got the grilled white fish, more on that in a moment, corn, no broccoli, and rice. Our waiter came to check on us and noticed that we were missing the broccoli, but said nothing about the baked potato. At that point, we just wanted to eat our food and leave, so we left the baked potato issue alone. As my husband was eating the fish, he stopped suddenly and put his napkin over it because he had gotten to the center of the filet and it was slimy and raw. Again, rather than make a fuss, we really just wanted to leave, so we indicated that we were ready for boxes (my food was fine), and the check.
At this point, my child asked to use the restroom, so I went with her while my husband settled the bill and packed the boxes. We were in the women's bathroom and as we were walking out of the stall I saw a PILL ON THE GROUND. I didn't think, just picked it up because I could only imagine a child going to the bathroom without a parent and picking it up and ingesting it later. I know it sounds crazy but I've been a teacher for 14 years and have witnessed some sad things. Anyway, we got back to the table- no check, no boxes, no waiter in sight.
I told my husband about the pill and he chastised me for picking it up, again, I know it was dumb but I am always thinking about what kids are capable of doing when left unattended. Our waiter finally materialized and we asked for the bill and boxes. He cleared our plates, my husband's almost full plate was covered with napkins and side dish plates. When he came back with the bill and boxes, he asked my husband about the fish, and he admitted that it was raw and slimy inside. Our waiter did immediately ball up the bill and said he would comp it for us, which was really nice. Also, we got to pay the bill on the table computer which allowed me to do the fun survey at the end where I made my feelings about our visit visible to whoever sees those surveys and comments, probably nobody.
The blessed moment finally came and we were able to leave. When we got to the car, my husband really started feeling sick and queasy. I pulled out the pill that I found in the bathroom and had my husband google it while I drove us home, he was too sick to drive. The grand finale of the visit was finding out that the pill I found on the women's bathroom floor was a freaking OXYCOTIN.
I don't know how this yelp review will help this terrible establishment either clean up their act or maybe get shut down, but I'm happy to share our experience and maybe change some people's minds about coming to this restaurant with their families in the future. read more