My husband and I, as well as two friends of ours visited at your Terre Haute location on Saturday 1-28-17. The server's attitude left a lot to be desired.
Firstly, we could not get her to give us straws. Then, when my husband and my friend ordered two strawberry mango margaritas the glasses had just come out of the dish washer, making the drinks warm. Both said there was no taste to the margaritas, and they sent them back. After telling the server that they were warm, she snapped back " I am not the bar tender." She did state that she would tell the manager about the situation, which never happened.
Secondly, it took her such as long time to take our orders after she had brought the appetizers that were still working on our salads when the food arrived, making it cold before we could even eat the main course.
She asked if I wanted ketchup, to which I stated "no." She then turned to my husband who did not answer her right away because he didn't know she was asking him. So she repeated her question in a very rude tone "Ketchup?" Our friend still did not have a straw, so on the third try, she finally gave us a straw.
We decided that we would involve the manager. I went and got him. He was very friendly and followed us to the table. We told him what had happened and he agreed that it was wrong for her to act that way. He said that he would take 25% off of the bill, but we explained that it was more about the friendliness of the staff. He also said that he would send out coupons to us and took down our names address, as well as our friends' names and address. We thought he was going to take care of bringing back our bill, after waiting an additional 20 minutes, we had to ask for it. Our rude server brought it to us. We finally paid and got up to go.
Then, what happened next was totally inexcusable. I was still at the table putting on my coat. My husband and friends had gone up to wait for me. The server walked back by and said "I am sorry that you had such a bad night. I was just too busy." This angered my husband and he stated "There is a difference between being busy and being rude." The server went off on him, stating that she was not rude to him but that he had thrown the bill tray at her. My husband never threw anything to her and I stated that as I was pulling him away. She was rude from the start and I hardly think that the bill tray had anything to do with any of it. Our friends went back to the manger again, stating that this server was yelling at my husband in front of everyone. He told me that he had witnessed it and that she would be properly disciplined. This was the worst experience we have ever had in any restaurant and I don't think coupons to your restaurant will help us return. I cannot remember the server's name, but the manager's name is James and I know that he will know exactly what incident this is when it is brought up. I thank you for your time. We will not be back. read more