This has to be one of the biggest dining disasters I'd experienced in a long time. Do yourself a favor and listen to every single one of these people with poor reviews. As they have mentioned, it's not necessarily the food; the food (what we actually got to eat) was pretty decent. It's the horrible, HORRIBLE service, so bad that this is getting sent to their corporate office as an official complaint. Seriously, no amount of good food can make up for the complete and total incompetence that we experienced and I am warning EVERYONE to just stay away (and tell family and friends to do the same).
Let's start with the wait, which is exactly what everyone warns. We checked in at 1:30 and were not seated until 2:30. The people at the front were friendly and professional, but seemed to be completely confused about everything. There were people complaining because others were seated before them. There was confusion about who was called up and customers accidentally signaled. When they told us we were ready, we find out that they didn't understand that "5/HC" meant 5 + a high chair... not 4 + high chair. We ended up losing our waiting seats and having to stand there an additional 10 minutes while they found a new table (and we saw several groups seated ahead of us).
Now we sit down and prepare to eat. I was pleased that the menu was quite affordable and there were plenty of dishes that I couldn't pick from. Our server was quite friendly and our drinks came quickly, as well as our appetizers. Unfortunately, the nightmare began there...
We received the one mixed drink that had been ordered by our table, a fruity concoction with rum, a pineapple wedge, and toasted coconut around the edge. Immediately the people who ordered it saw it didn't look anything like the photo. There was no coconut on the rim (or even in the drink); the pineapple was just messily shoved deep into the drink; and there was a strange substance sprinkled across the top. We had to wait for the server to come back after several minutes, only to find that they had no coconut. A couple of sips and we realized the substance was cinnamon, which is not in the drink description at all. Their response was that it always comes in it, to which we made it clear that the description does not include that, which constitutes not only false advertising but a danger to people who have allergies. So, it was sent back...
Then the server comes out and tells us they have no milk for our 1 year old. No milk? What kind of sit-down restaurant runs out of milk, which is used in everything from cooking to mixed drinks? Worse, when we asked to talk to a manager and told other staff, they said that they didn't serve milk. Once more, false advertising, seeing as the menu specifically lists milk as being served and part of the kids meals. I waited for about 10 minutes to talk to the manager, but our 1 year old couldn't wait; I ended up driving 5 minutes away, buying milk from a grocery store, and driving back. Upon returning, the manager apologized and said they ~did~ have milk and that we never should have had to leave to find our own. She followed me to the table, to apologize again and confirm, and that's when things became worse...
I had been gone for approximately 25 minutes, only to find disaster at our table. They had brought out most of the dishes, but they had been sitting on the table because no one had brought us any silverware. The server had been told ~three~ times, and each time she directed one of the waiting staff to bring us; each time, the waiting staff went to a completely different table with five silverware, confused that there were less people, laid it out and walked off. The sheer idiocy of these staff was unbelievable! All this time no one could touch their food and it had grown cold. My own food was either cold or luke-warm, and we were sending it all back as the manager and server were apologizing for everything.
The final straw occurred when my wife cut into her chicken-fried steak only to find... fish?! We were completely confused and upset, as there was no reason to have some sort of breaded fish smothered in white gravy. At that point we'd had it and told the manager we were leaving. It had been 2 HOURS since we'd put our names in to get a seat, and the best we'd done is eat some appetizers and have something to drink. The manager removed everything except the alcoholic drink, which no one had told her we'd sent back because it wasn't done correctly! Eventually she removed everything, we got up, and left.
In conclusion, do yourself a favor and GO SOMEWHERE ELSE. This has been the worst experience I've had, and that includes the Burger King up the way that was so horrible they closed down. We ended up eating at Arby's, and it was better service than we received here. The food is good, but it's not good enough to warrant the complete incompetence we experienced at this restaurant. Especially when we never were able to eat our food... read more