The inspection report was delivered on time, but it lacked the level of detail I expected. Several items that we specifically asked to be documented prior to the inspection were omitted from the final report. I thought I would receive a comprehensive report documenting all of the systems and components that were tested, as I've received in the past from other home inspection companies, rather than a report containing only selected observations and general comments. In addition, the one issue identified as a significant concern turned out to be a misunderstanding on his part.
The most disappointing part of this experience occurred after I sent an email simply asking for more details about findings in the report that concerned me and wondering if specific other areas had been covered but not included in the report. I received a phone call from Allen during which he was apoplectically angry, yelling at me, demanding to know why I had told my real estate agent I had issues with the inspection report, and behaving in a very rude and unprofessional manner. I tried to ask if he had actually read my email, but he just kept yelling at me. I had to hang up. The fact that he was so over-the-top furious makes me suspect he didn't actually do a very thorough job. I had discussed my concerns with the real estate agent who recommended the company when I received the report, and he may have passed along my dissatisfaction to Allen, causing his tirade to be unleashed. However, my email directly to Allen was a deliberately neutral request for clarifications, giving him the benefit of the doubt. Allen's response was both unexpected and unacceptable. read more