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    Checker Auto Parts

    5.0 (1 review)

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    Pep Boys - Improper undercarriage dhield reinstall.

    Pep Boys

    (98 reviews)

    Midtown

    My daughter has a 2013 Jeep in Tucson while going to school. I have been taking her vehicle to this…read morelocation for the last 3 1/2 years. When I have the Jeep at home during school breaks, I will periodically have my mechanic look the vehicle over and confirm that they did what they say they did, and it was justified. Karly ( Service Manager ) and James have earned my trust, over these 3 years. The pricing, the repairs and the justification for part replacement are all in line with what I could expect at home. Karly runs a very service oriented business, and I wouldn't hesitate to take our cars to her and her team.

    On March 18th, I went to Speedway Pep Boys to get an estimate on the air conditioner ("ac") repair…read morefor my Dodge Durango. I explained to the Intake Writer that my ac compressor was not cycling properly and requested ac repair estimate. A short while later, about 9:45 am, the Intake Writer explained that the mechanic found that the ONLY AC PROBLEM involved a leaky low pressure line with its removal and replacement repair costing a bit higher than $800.00 with repairs complete by 3:00 pm. I advised the labor estimate for the low pressure line R&R was a bit high since the line ran across the top of the engine compartment. A few minutes later, the Intake Writer agreed the cost was too high and he reduced the estimate by $100.00. He advised he would also apply a military discount reducing costs farther Around 4:00 pm, the Intake Writer informed me that the Durango repair was not complete because the ac compressor was not cycling and, of course, the Durango needed a new ac. As I would not have agreed to the very expensive replacement of both the low pressure line and replacement of the ac THAT DAY; and I likely would have completed the repairs myself, now 90 minutes past the expected repair completion, understandably I felt both angry, misled, and, frankly, cheated to have an +$800.00 bill without a completed, correct repair . . . some 90 minutes after the job was to be completed. So, I found myself in an argument over labor costs with the mechanic, who was patronizing, demeaning, exceptionally rude, and argumentative and with the assistant manager over the misleading charges . . . considering initially, I had asked for the estimate of the ac replacement in the first instance at 9:20 am. Besides threatening and actually calling Tucson Police, who refused to respond, it took nearly 50 minutes to reach a minor accomodation for failing to both provide the requested estimate and failing to timely repair my ac problem. When my vehicle was returned after paying +$500.00 for the FAILED REPAIR, I found my undercarriage shield was improperly reinstalled causing my front right tire to collide with the buckled undercarriage shield; my right side doors had been been "keyed" and damaged; and attaching bolts for battery tray not properly installed among issues. Oh yes, the more expensive repair, the high pressure line, was actually removed and replaced . . . yes, unexpectedly costing more money than estimated. I requested a callback from Pep Boys" store manager, Karly Kinner, via the assistant manager and the Pep Boys call center. I have yet to receive any response now 7 days (one week) later. RJM On March 25th, after my initial Yep post, I received a callback from Manager Karly Kinner. Good call. Karly verbally responded well to my concerns, though the situation concerning vehicle repair not changed. I am repairing the undercarriage shield that Pep Boys improperly reinstalled. That necessary repair prevents damage to my vehicle's front, right tire. RJM

    Checker Auto Parts - autopartssupplies - Updated May 2026

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