Wow after reading all these 5 star reviews on them, I know they are definitely writing all these bullshit reviews themselves. I have NEVER been so disappointed before with a service enough to write a Yelp review.
I scheduled an appointment online 2 days ahead of time. It was easy enough and I got the time that i wanted which was at 7 pm. The night before the cleaning, the lady who's supposed to clean calls me at 10 pm to ask if we could reschedule to 10 am instead because she said "it would work better for her". I thought this was very odd as she didn't give me a reason why, just that it'd be more convenient for her. I was in desperate need to get my home cleaned so I agreed. The next day, cleaning day, 9:45 am rolls around and I still don't get a call from her so I called her, no one answers. 5 minutes later, I get a call back from her saying "Hey, I meant to call you, but I'm not going to make it at 10 am... Things didn't work out the way I wanted them to so I can either come to your place to clean at 4pm or 7pm, the original time". Now that I had moved my schedule around for her the first time around, none of those times worked for me, so I told her that, and she replied with "Ok, I can come in an hour.. an hour and a half maybe". WHAT KIND OF PROFESSIONALISM IS THIS??? I made her promise to be here by 11 to 11:20am. This was the last time I was going to change my schedule around for HER priorities. At 11:17am, I still receive no phone call so I call the company... The company told me that she was there already, and she wasn't! She lied. 20 minutes later, she calls me and says "Hey I'm here." Sandy, her name, comes in with her helper, Pedro and they get started upstairs. They cleaned the bathroom pretty well, but left some trash on the counter and the sink wasn't touched. I then cleaned the sink myself as they moved to downstairs. I stayed upstairs to watch TV for a while, and then went downstairs to offer them water. What did I walk into downstairs? PEDRO WAS TAKING A NAP ON MY COUCH. I couldn't believe it!!!!! They cleaned my kitchen in a rush, oil stains still on the countertops... my carpet was wet and stained slightly with a red substance I wasn't familiar with... This was just the absolute worst service I've ever had to deal with. I am extremely unsatisfied with the ENTIRE PROCESS. I have never been so unhappy to take the time out of my day to write such a long and terrible review on anyone before.
I'm hoping this doesn't happen to anyone else, but this was just too awful to let slide by. read more