I was on vacation visiting family in the area and decided visited the ATM at this location. Without…read morenotice it ate my card and did not return it. I contacted the bank and the lady stated there was nothing they could do since I'm not a member of the bank. She also stated there was no way for them to retrieve my card and that the ATM would dispose of it. I stated there was no notice on the ATM for non bank members not to use the facility. The young lady stated the bank does not have to post or give notice when or why this happens. Terrible responses. Beware if you're looking for a quick transaction as a non branch member because you may not get your bank card back.

I just moved to town + came to check out the local banks. The smiles + fresh coffee were a great…read morestart + Allison was divinely kind + helpful + made open my account a breeze. Bonus is .. its all free as long as i keep $750 in the acct. I vote with my money + heritage bank earned my business!

These people are so uneducated to the industry! Rude!!!!!!!…read moreAct like their doing you a favor! They wouldn't even give me a piece of scrap paper to make myself a note, "against policy" I was told!!! This same bank screwed me out of a home purchase because they had four different people tell me how long a cashiers check from another banking institution would take to clear!!! I literally HATE this branch, will do all I can to stay out of there. I have been slowing pulling my money out of CHASE, and refuse to deal with their manger or their uneducated, rude and lying staff!!!! This whole branch needs customer service skills, it's a small town branch and I HATE this branch so bad I'll drive 30 away to another branch if I need important transactions!!!!!! DONE WITH THIS BRANCH!!!! One star is being kind

I went in to get money order teller made it out to me instead of business on payment voucher I…read morehanded him. No personality either!

Just went in for a quick cash withdrawal and the person that helped me was nice and seemed to know…read morewhat she was doing. Sometimes you go to big companies and the employees seem to look at customers like they are just one more thing to deal with but that wasn't the case here so that is refreshing.

I love to collect ones with different number sequences. I got $200 in ones. When I went to turn in…read more$175 and get others was told there aren't any more. The excuse was that they are a small branch. She couldn't bother to get any from anyone else. So I deposited it and left. Very poor service. Not impressed.

Keith at the lending desk was great from start to finish of my HELOC process. Founders seems to…read morehave very fair rates and occasional incentive programs that the larger chains don't seem to offer. My HELOC app took a little while to get through the system, but I was kept in the loop by phone or email every step of the way. Thanks again, Keith and Morro Bay Founders team!

Your bank manager here or whoever she is that sits at the desk ! Your customer service is…read moreabsolutely crap , she has a very bad attitude every single time I have needed any type of assistance , I. Not the only one who experienced this attitude, she needs to go work somewhere else I will be closing my account , I'm over the rudeness of this branch , 3 weeks to add someone to my account in the case of emergency, 3 weeks to make an appointment with something that takes 5 minutes , us bank did it right away but your sitting there telling me your that busy , and her attitude is just awful and rude , get a new manager please

Worst bank ever!!. Below 1 star fortune! I went in to get open a business account. They said yes…read more On top of that They offered me a personal secured credit since I'm trying to build my personal credit up(has nothing to do with my business account) told me since it's a secured credit no hard inquiry will take place. The manager lied! It took a hard inquiry and knock my points down to a poor. In addition I waited a week to get denied on my business account. They told me to pay any money owed to them and the manager wrote me an unprofessionally rude as letter. Saying they don't want me to bank with them. I went in the next morning to get my money I had deposited for the secured credit card that they owed me. They fucked my credit up by lying to me about not doing a hard inquiry and I didn't even get a business account. The manager obviously was new and didn't know what the fuck he was doing. This bank suck and is the worst. Try your luck at a different location. Or better yet avoid this bank altogether.

I have been here for seven years. Wells Fargo has always been very helpful and courteous. A special…read moreshout-out to Tyler who has gone above and beyond multiple times.

Terrible branch. Always closed during business hours, some interactions with the employees have…read morebeen awful, not all employees though. The ATMs are almost always out of service. Not sure how this branch is even open. I would expect a lot better from Wells Fargo

Well.. This is not a great idea if you use direct express.. Now they've started charging 3.50 to…read moreremove my own money.. I'm on SSI.. I have two separate cards, so 7.00. Can anyone please tell me how I'm supposed to pay rent without being charged for it.. This is ridiculous.. If you know a bank that doesn't charge for direct express, please let me know

Everybody is great. Cheryl M & Christie in Drive-Thru give…read moreTop Notch service. Anytime I have a question or concern they are always so helpful and patient. Christie knows all of her customers, and is just so sweet every time. I have been a customer here for many, many decades & bank name changes. These two give the best customer service, I appreciate them so much. Thank You

Absolutely rude employees. Had a lady just grab my drive up deposit, not say hello or anything,…read more disappear for 5 minutes, send my slip back then rudely say, anything else? What a miserable person with no customer service skills at all! This bank gets worse and worse. With malfunctioning atms all the time, to rude employees, to people dressing up like they work at O'Reilly auto parts instead of dressing like professional business people. About time to get a new bank or hope they sell this crap stand. Nobody wants to deal with this....oh, btw, been a customer there before it was even called PPB.....so I can first hand say how shitbox this place has become! Gets some people who know how to treat customers. Big avoid!

Both San Luis Obispo and Paso Robles branches are highly regarded, extremely attentive people…read morewilling to support and help.

If I could give mechanics bank branches in San Luis Obispo County a - 0 rating i would. That goes…read moreon par with all banks located in slo county. You stand in these lines foreverrrrrrr. They all work at a sloth pace at these banks. I have been trying to open up a business account when I already bank at these banks for over a week. They are all "booked out solid " Why? Takes weeks to open up a business account on a wait list?!?!! Huh???? That's insanity. It instills ZERO confidence that if I'm in a crisis and I need to get my money out of a bank it will never happen. all the banks in San Luis Obispo County have horrible customer service. Drive-throughs take 30 minutes of your time. Going into the bank's to make deposit takes even longerrrrrrrr. They have no staff AT ALL OF THE BRANCHES. Zero stars. Bank elsewhere

Man, this branch Broad St, is super dull. It's literally like stepping into the DMV. And let me…read moretell you, I've heard the manager straight up talking down to customers and employees more than once. Also, half of the time I go there, she's nowhere to be found! Her own staff even mentioned that she's out there having breakfast, lunch, dinner with her "customers." Not to mention the reputation she's worked up for herself is very telling. This bank used to be all about that community bank vibe, but not anymore. I don't see why I should keep banking here. American Riviera has been wonderful and have gained by present and future business.