Well.. This is not a great idea if you use direct express.. Now they've started charging 3.50 to remove my own money.. I'm on SSI.. I have two separate cards, so 7.00. Can anyone please tell me how I'm supposed to pay rent without being charged for it.. This is ridiculous.. If you know a bank that doesn't charge for direct express, please let me know read more

Everybody is great. Cheryl M & Christie in Drive-Thru give Top Notch service. Anytime I have a question or concern they are always so helpful and patient. Christie knows all of her customers, and is just so sweet every time. I have been a customer here for many, many decades & bank name changes. These two give the best customer service, I appreciate them so much. Thank You read more

Wow, what a POSITIVE experience at Pacific Premier Bank in Paso Robles, the branch off of South River Road!!Connie Adams, you are the BEST! Just when I thought there was an issue with my account, she listened, understood my concern, but never once made me feel uncomfortable and handled the situation and my nerves in the most professional and calming manner!! I was actually leaving for a trip an hour before I realized something was up and Connie made sure everything was completed and secured before I left the bank! Thanks again Connie for being so helpful and supportive! If anyone out there is looking for a new bank, give Connie Adams a call ASAP!! read more

Great bank even before it was pacific premier. I have been banking there since it was heritage bank. Very great tellers from the front to the drive thru. read more

I bank here but our main accounts are at another bank. I'm not sure why though, because THIS bank is the friendliest & most accommodating I've ever banked at. I've followed them from Park Street, when they were Mission Bank and our store's bank, then Spring Street and now 12th Street. The other day I needed a document notarized and Kristen ( I need to find her card & edit this to make sure I got her name right) but she reminded me of why I've hung on to this bank for my business! It's always had that small hometown feeling. And Kristen's great customer service was that reminder! She notarized my document and it was so easy. I thought that I was going to have to run all over town to find a notary & there was one right in my own backyards or actually, bank! read more

I have been banking at Pacific Premier since the day they took over on the central coast and have always been happy with their service. Everyone is always very helpful and efficient, I have worked with Jeff and Cheryl on numerous occasions and have never been disappointed and Christine in the drive through is always so friendly. I would highly recommend this bank to anyone. read more

WOW! ALWAYS Stellar SERVICE, There REALLY AREN'T enough GOLD STARS to award them & do Justice The South River Rd. Branch, in Paso Robles is the ONLY branch I ENJOY going to, They're like family! Cheryl, the manager, has PATIENTLY walked mt thru Online banking tutorials more times than I'm SURE she'd like to think of. And the Whole Gang is ALWAYS super Helpful! Cheers, And Hopefully Many More years of working together! Don McAdam Southpaw Design & Construction, Inc read more

Very helpful and friendly. Harley went out of her way to explain things to me.I would recommend this bank anyone.

This location is one of Heritage Oaks best locations because the drive thru is open on Sunday's. read more

Columbia Bank - Banks & Credit Unions Near Me - Paso Robles, California

Drive thru had all three lanes opens but no one was at the window. After a few minutes a lady came in and took the information and said they are going to do it inside, which is fine. But a car had gotten on another lane so she took his stuff too. Another car came after she had already taken our stuff inside, she came back out and took his back. A few minutes later she came back and gave the stuff back to the first car that got there before. fine maybe his was easier than mine. Then a few more minutes she comes back with the other cars stuff and she's like she's working on yours now. That means this whole time I was waiting they haven't even started with mine. After I expressed my frustration the only thing she could say was it was her first time in drive thru. So that's how you handle complains, blame your lack of training? I said a few not so nice words and left. If you don't have the staff available then close the drive thru or only have one lane open. I'm not upset I had to wait, I'm upset that I got there before anyone else and I was the last one to leave. read more

Another long overdue review here. Great drive-thru hours; open until 6 pm on weekdays, which is a Godsend for 9-5ers like me. Very convenient. The reason for only 3 stars goes back to an incident that happened in May. I was wiring a rather large sum of money to Las Vegas (It was for a vehicle I purchased) and was essentially interrogated by what I believe to be the Branch Manager. Granted, this day and age with the amount of wire fraud that occurs I could understand his concern; it was the fact that he was openly questioning me about the details and specifics of my transaction in front of 3 other bank employees that made me very uncomfortable. Also, his patronizing attitude towards me led me to believe he figured I was some naive, dumb kid about to wire my life savings away to a con artist...I highly doubt the same conversation would have occurred if I was in my 50s and wearing a suit as opposed to in my 20s and wearing a T-shirt and shorts. Look dude, I've made wire transfers before, understand the risks, and unlike a lot of the people you deal with I'm sure, I graduated college with high marks and am very well-versed when it comes to researching companies before wiring them money. Overall, I like this bank as a whole...It just seems the Branch Manager, who I'm sure is very competent at his job otherwise, needs a refresher course in confidentiality and etiquette. read more

Nice Bank. Very Friendly Staff and lots of drive thru lanes. What more can you ask for from a bank, well maybe free samples, but dream on ... dream on read more

The definition of what a local bank should strive to be. I could not have started my business without them and the support they have given us for the past 8 years. read more

I would recommend that bank to anyone. Friendly and very helpful staff. The drive thru feature is great for people who are in a hurry, like a business man(that's me). I was a victim of fraud once by iTunes and twice by PayPal. Bank management resolved this issue very quickly and had access to my money almost immediately. Compared to the big banks, the fees here are reasonable. The website is very clean and easy to used. It's not cluttered with advertising for the banks other services like Wells Fargo is. Only, downside it that the website does not have a mobile bank deposit feature. Going to miss this Heritage Oaks when I move out of state. read more

Chymah Elsayed has been truly helpful to me with the transition from Heritage Oaks Bank to Pacific Premier Bank. She recommended a smart change I didn't realize was available and helped with password issues on more than one occasion. Customer service at its finest. Thank you. read more

This Branch is a well run business . If I call , I usually get an individual that will assist me quickly . I received excellent service from Cheryl Mumford who not only resolved my issues , but called back to assure that I had all I needed and followed up in writing with an email to make sure that the services I require are handled . This bank is amazing ! read more

This is very convenient bank. Has a drive thru teller and full staff. I feel welcome every time i walk into the branch and everyone is so friendly. I can usually walk right in and be helped right away. Great community bank read more

Shawn Ray is fantastic and is the reason I am still with Pacific Premier. He is attentive, professional, courteous and efficient. It takes people like that to provide the excellent customer service necessary to set this bank apart from the rest. Thank you for taking the time to make the difference! read more

Heritage Oaks was 100 times better. Since the changeover I have never had so much trouble with a bank. I could not get a hold of them for the first two weeks after multiple calls to multiple locations. The website would not work. Then they charged me multiple times and claimed that though I had overdraft they would not cover checks I wrote. I did make a mistake I admit. The thing is the bank didn't charge me one time for my check they charge me five times for my check they would not reverse it claiming it was my fault. Now they won't let me close my account unless I pay all these extra fees. My daughter also has a bank account with them. They would not let her cash her check and they tried to charge her double fees for a check she wrote that would've been covered if she had been allowed to deposit her check that day. When she tried to close her account with them they tried to charge her again for the same check she paid for and had a receipt for. This bank is not honest and this goes for all Pacific premier banks. Bring back Heritage Oaks Bank I was with them for 17 years and never had any trouble with them. read more